A Product Teardown on the onboarding process of the Slice mobile application.
Consists of an analysis of the user journey for various personas, things that were done well, things that could've been improved.
Solving a product challenge by mpokket. It contains detailed solutions and an analysis of why we need to do it.
mPokket provides small ticket short duration loans to college students via its mobile
app. There are currently 3 loan amounts - Rs 500, Rs 1000, Rs 2000 – available for
tenures of 1,2 and 3 months. The loan amount along with the principal is to be paid
back at the end of the tenure. mPokket assigns a credit limit to each user and at any
given time they can take one or more loans up to that limit.
mPokket is considering launching an EMI feature, where users can repay in monthly
installments. In this context please think about the following. Note that the thought
process and structure are the most important evaluation criteria.
1. Should mPokket introduce an EMI feature? What are the pros and cons vs. the
current offering?
2. What specific parameters (ticket size, tenure, etc.) do you propose for the EMI
feature?
3. Provides examples of the user journey
4. The current backend systems and analytics are built around the current bullet
repayment structure. What changes do you think introducing an EMI feature requires
in the backend systems?
5. What success metrics would you use to measure?
A computer based management system is designed to handle all the primary information required to calculate monthly statements of customer account which include monthly statement of any month. Separate database is maintained to handle all the details required for the correct statement calculation and generation.
This project intends to introduce more user friendliness in the various activities such as record updation, maintenance, and searching. The searching of record has been made quite simple as all the details of the customer can be obtained by simply keying in the identification or account number of that customer. Similarly, record maintenance and updation can also be accomplished by using the account number with all the details being automatically generated. These details are also being promptly automatically updated in the master file thus keeping the record absolutely up-to-date.
1) The document provides step-by-step instructions for various digital payment modes in India including Points of Sale (POS), Unstructured Supplementary Service Data (USSDS) based mobile banking, Unified Payments Interface (UPI), e-wallets, and Aadhaar Enabled Payment System (AEPS).
2) It explains the registration process and key steps to send and receive money for different payment methods like using a physical POS machine, mobile POS, virtual POS, USSD-based banking, UPI, and e-wallets.
3) The document also outlines the requirements and limits for using various payment modes like linking a bank account and mobile number for USSD, choosing a
Upi, e wallets & other digital paymentsArshit Agarwal
This document provides information about Unified Payments Interface (UPI), e-wallets, Aadhaar Enabled Payment System (AEPS), and Bharat QR. UPI allows instant fund transfer between bank accounts on mobile. E-wallets store money online to make purchases. AEPS allows cash withdrawals and deposits using Aadhaar authentication at micro ATMs. Bharat QR is a common QR code standard for person to merchant mobile payments in India.
For the first time, WeChat has opened its books and shared some very interesting data from its home market. This is an English translation of the original Chinese deck released Jan 27, 2015.
The document discusses 4 emerging trends in digital lending: 1) end-to-end loan management solutions, 2) smart tools that gather and analyze data, 3) creative loan facilities, and 4) ease of filling forms through smart user experiences. Examples are given of companies implementing each trend, such as Avant offering customized lending, Prosper using analytics to manage finances, Even adjusting payments based on variable income, and Earnest combining data and design for personalized experiences.
- Types of mobile payments - In-app vs. payment gateway, Apple / Google Pay, Stripe / Braintree
- What payments to use to avoid getting blocked or rejected when publishing the app
- How Google and Apple Pay work
The document describes an online examination system that allows companies and institutions to conduct exams over the internet or intranet. It discusses how online exams can be taken remotely, are automatically submitted after a time limit, and results are emailed or posted online. The proposed system aims to address issues with manual exams like delays, lost records, and difficult searching. It will use a structured development process and feature online discussion forums, multimedia support, and learning materials in addition to online exams.
Solving a product challenge by mpokket. It contains detailed solutions and an analysis of why we need to do it.
mPokket provides small ticket short duration loans to college students via its mobile
app. There are currently 3 loan amounts - Rs 500, Rs 1000, Rs 2000 – available for
tenures of 1,2 and 3 months. The loan amount along with the principal is to be paid
back at the end of the tenure. mPokket assigns a credit limit to each user and at any
given time they can take one or more loans up to that limit.
mPokket is considering launching an EMI feature, where users can repay in monthly
installments. In this context please think about the following. Note that the thought
process and structure are the most important evaluation criteria.
1. Should mPokket introduce an EMI feature? What are the pros and cons vs. the
current offering?
2. What specific parameters (ticket size, tenure, etc.) do you propose for the EMI
feature?
3. Provides examples of the user journey
4. The current backend systems and analytics are built around the current bullet
repayment structure. What changes do you think introducing an EMI feature requires
in the backend systems?
5. What success metrics would you use to measure?
A computer based management system is designed to handle all the primary information required to calculate monthly statements of customer account which include monthly statement of any month. Separate database is maintained to handle all the details required for the correct statement calculation and generation.
This project intends to introduce more user friendliness in the various activities such as record updation, maintenance, and searching. The searching of record has been made quite simple as all the details of the customer can be obtained by simply keying in the identification or account number of that customer. Similarly, record maintenance and updation can also be accomplished by using the account number with all the details being automatically generated. These details are also being promptly automatically updated in the master file thus keeping the record absolutely up-to-date.
1) The document provides step-by-step instructions for various digital payment modes in India including Points of Sale (POS), Unstructured Supplementary Service Data (USSDS) based mobile banking, Unified Payments Interface (UPI), e-wallets, and Aadhaar Enabled Payment System (AEPS).
2) It explains the registration process and key steps to send and receive money for different payment methods like using a physical POS machine, mobile POS, virtual POS, USSD-based banking, UPI, and e-wallets.
3) The document also outlines the requirements and limits for using various payment modes like linking a bank account and mobile number for USSD, choosing a
Upi, e wallets & other digital paymentsArshit Agarwal
This document provides information about Unified Payments Interface (UPI), e-wallets, Aadhaar Enabled Payment System (AEPS), and Bharat QR. UPI allows instant fund transfer between bank accounts on mobile. E-wallets store money online to make purchases. AEPS allows cash withdrawals and deposits using Aadhaar authentication at micro ATMs. Bharat QR is a common QR code standard for person to merchant mobile payments in India.
For the first time, WeChat has opened its books and shared some very interesting data from its home market. This is an English translation of the original Chinese deck released Jan 27, 2015.
The document discusses 4 emerging trends in digital lending: 1) end-to-end loan management solutions, 2) smart tools that gather and analyze data, 3) creative loan facilities, and 4) ease of filling forms through smart user experiences. Examples are given of companies implementing each trend, such as Avant offering customized lending, Prosper using analytics to manage finances, Even adjusting payments based on variable income, and Earnest combining data and design for personalized experiences.
- Types of mobile payments - In-app vs. payment gateway, Apple / Google Pay, Stripe / Braintree
- What payments to use to avoid getting blocked or rejected when publishing the app
- How Google and Apple Pay work
The document describes an online examination system that allows companies and institutions to conduct exams over the internet or intranet. It discusses how online exams can be taken remotely, are automatically submitted after a time limit, and results are emailed or posted online. The proposed system aims to address issues with manual exams like delays, lost records, and difficult searching. It will use a structured development process and feature online discussion forums, multimedia support, and learning materials in addition to online exams.
WeChat is providing unique insight into the future of social CRM.
WeChat brings mobile-first capabilities (online-to-offline linkages), together with detailed audience profiles and mobile payments - into a comprehensive view of audience activities.
Imagine being able to unify the user data from Facebook, Google, Amazon, brand websites and mobile apps - into a singular view of the customer - that’s WeChat right now.
Add to this, the dominance of WeChat in China - with 900million users spending on average 34% of mobile time on the app - and it’s clear to see why brands have been rushing to setup CRM systems in coordination with their account operations on WeChat.
Social CRM systems on WeChat could offer some important insights for Global marketers into how omni-channel, social-mobile marketing will evolve.
The document outlines requirements for a new bank management system for Al Mezan bank. The current system is slow, cannot generate daily reports, and does not allow for easy new account opening. The proposed system will be web-based, allow for daily reporting at the administration level, and make it easier to open new accounts. It will connect all branches through landlines rather than wireless connections. Stakeholders like area managers, bank managers, accountants, and cashiers would benefit from the new system through quicker processing, reduced hardware costs, and easier implementation across branches.
1) The Unified Payments Interface (UPI) allows for simple push and pull payments between banks using only a virtual address like a username.
2) Banks act as Payment Service Providers (PSPs) and provide a single app for all transactions via a single identifier like Aadhaar number with one-click two-factor authentication.
3) UPI provides benefits to end users like privacy by only sharing a virtual address, multiple uses for payments, remittances and bills, and availability 24/7 on personal devices with security.
Introduction to Customer Journey MappingGreat Ndidi
Customer journey mapping is a tool that maps out a customer's experience with a product or service from their perspective. It captures what customers do, think, and feel at each stage of their journey, including before, during, and after using the product or service. Creating an effective customer journey map involves setting a goal, researching customers, profiling a persona, defining the stages of the customer journey, mapping out the journey, and making changes based on insights. Journey mapping is useful for both new and existing products and services to better understand the customer experience.
online Examination System (project report)vivek anand
The document describes an Online Examination System (OES) that allows students to take exams online. It includes requirements such as allowing users to login, register, update profiles, take exams, add questions, evaluate answers, and upload results. The system will be developed using JSP and MySQL. Key features include authenticating users, storing user data securely in a database, and processing exams and results efficiently. The system aims to make the exam process more organized and secure compared to traditional paper-based exams.
PROJECT REPORT - ONLINE BANKING - SEN 2Pradumnya Sen
This document is a project report submitted for a Bachelor's degree in Accounting and Finance. It studies online banking in India. The report contains an introduction that discusses the background and drivers of online banking in India, including security concerns. It identifies problems with customer awareness and outlines objectives to examine internet banking services and customer acceptance levels. The report will analyze types of banking customers and tools to interpret findings on the impact of internet banking on banking operations and customer satisfaction in India.
Online banking for industrial presentation in college sav(1)shubham pandey
This document describes an online banking system project presented by 5 students. The system allows customers to perform banking transactions online by logging in with a valid user ID and password. Key functions include viewing account balances, making deposits, withdrawals, and transferring money between accounts. The project was developed in Java using technologies like JSP, JDBC, and Oracle. It offers benefits like convenient access to accounts online and scalability. Future enhancements could include additional account types and digital signatures for added security.
SBI is looking to launch a new digital banking platform called "X-by SBI" to attract younger customers. The presentation discusses conducting research on youth banking habits which found that youth prefer private banks for their better technology and customer service. It also found SBI is perceived as outdated. The presentation recommends "X-by SBI" focus on providing a seamless "carefree consumerism" experience for youth by aggregating services, integrating payments across accounts, and offering deals/discounts. It suggests the brand have a creative, attitude-driven identity to stand out from competitors and gain social media traction among youth.
This document provides an overview and requirements for an online lending platform that allows customers to apply for and manage car loans and personal loans. It describes the key product functions such as loan management, application processing, document handling, and customer portal. It outlines requirements for system reliability, data integrity, scalability and other non-functional needs. The document also provides use case diagrams and data flow diagrams to illustrate the system design and change management processes.
Unified Payments Interface (UPI) is an instant real-time payment system developed by National Payments Corporation of India (NPCI) that facilitates inter-bank transactions between two bank accounts on a mobile platform. UPI was piloted in 2016 and allows users to instantly send and receive money using a Virtual Payment Address without entering bank details. It provides several benefits like free fund transfers, instant transfers, and convenience of accessing multiple bank accounts using one application.
This document proposes an online bus management system to address problems with the current physical bus pass system. The proposed system would allow citizens to generate and renew bus passes online through a web application or mobile app without having to wait in long queues. It would use QR codes embedded in digital passes that could be scanned by conductors using mobile devices to verify passes. The system aims to save time for citizens and make the pass issuance and renewal process more convenient. It would use technologies like PHP, JavaScript, MySQL database, and QR code scanning.
A project report on Social Media MarketingSafder Mak
Introduction: Social media has gained importance and acceptance at a very past pace. It has become an avenue to share one’s personal and professional life. The usage of social media as a marketing tool is already implemented by many businesses. This reports analysed how effectively social media be used as a marketing tool. The comparison of social media versus traditional media for marketing was studied and advantages and disadvantages of both are compiled. This report also analysed how small business start-ups can benefit from the ever growing social media industry.
Method: This report used journals, magazine articles, newspaper articles, business reviews, online survey and so on from the library of Amity University. Further official social media pages of various companies on Facebook, Twitter and LinkedIn were analysed to generate statistics.
Result: Social media presence is definitely an advantage for all kinds of businesses. Social media marketing has wider market appeal and is relatively cheaper than traditional advertisements. With a huge number of audiences and high customisability of social media for required content, social media marketing emerges as an exciting and effective tool for marketing.
The presenter analyzed issues with WMATA's metro rail ticket vending machines and proposed a redesign based on user research. Research methods included observing users, interviews, surveys, and comparison to other systems. Key findings were that the machines were too large, menus were confusing, and ticket/payment options lacked consistency. The proposed redesign focused on simplifying screens and menus, standardizing ticket options, and improving usability for diverse user groups through testing iterations.
A cashless society refers to a system where all transactions are electronic and there is no physical paper money or coins in circulation. Electronic payment systems like electronic funds transfer and smart cards using microchips, fingerprints, or retinal scans would be used for all purchases. Transitioning to a fully cashless system could impact education, economic implications, and universal acceptance. While it increases security by creating electronic records of transactions and reducing human errors, it also poses security risks from potential technology misuse and new forms of cybercrime. Some controversies exist around reduced privacy, increased spending and debt, and difficulties for those reliant on cash. Overall, a cashless system could provide benefits once people adapt, though it also has risks that may disadvantage certain
The document describes the design and implementation of an online examination system using PHP and MySQL. It includes sections on requirements analysis, database design, implementation, and problems encountered. The system has three modules - one for administrators, one for students, and one for a super administrator. Entity relationship diagrams and data flow diagrams are provided to illustrate the database and system design. The goal is to allow students to take exams online and obtain results immediately in a more efficient manner than traditional paper-based exams.
Learn what the Google HEART Framework is, and how you can use it to improve your app's UX.
To know more, visit: https://clevertap.com/blog/google-heart-framework/
The document outlines the objectives and features of a banking system developed using C++. The objectives include implementing C++, efficiently managing bank accounts and databases, providing loans, and securing internal data. Key features are saving client and staff information, searching and viewing accounts, calculating interest, and providing faster banking services. The system allows for new accounts, transactions, searching accounts, viewing accounts, and closing accounts. It also includes loan and staff information modules. The total cost of developing the system was 12,000 Rs. The document acknowledges support from supervisors and teachers.
The ‘A Deep Dive into the BNPL Ecosystem’ report analyzes the rapidly evolving BNPL sector across the world and the factors fueling BNPL payments. Read this report to learn about the drivers, partnerships, business models, regulatory landscape, and future trends impacting the BNPL ecosystem.
For ecommerce business owners, it is very important to offer their customers a seamless journey from searching their products to making a purchase. Offering a great user experience often helps to increase the sales conversion rate, but one thing that business owners and ecommerce development companies should always remember is to consider the challenge that revolves around payment options.
The document summarizes research on ING Vyasa Bank customers' use of internet and branch banking. 165 customers were surveyed about their banking habits and preferences. Their feedback was analyzed using statistical analysis tools like pie charts and histograms. A SWOT analysis was also conducted for internet and branch banking from the customer's perspective. The findings showed customers wanted an improved online banking experience and more branches/ATMs. Suggestions included expanding ING's branch network in Chhattisgarh, improving the mobile app, and increasing digital banking promotion. A roadmap was proposed for ING to transition further to digital banking.
The document summarizes research conducted on digital banking services provided by HDFC Bank. It includes a literature review on digital banking, HDFC Bank's mission and objectives, features of digital banking services, and platforms offered by HDFC Bank. It also describes the research methodology used which involved collecting primary data through questionnaires from 82 HDFC Bank customers. Key findings were that most respondents were aware of and satisfied with HDFC Bank's digital services, and found them convenient and time-saving compared to traditional banking. The research concluded digital banking provides benefits but also identified needs for more customer education and ensuring security of online transactions.
WeChat is providing unique insight into the future of social CRM.
WeChat brings mobile-first capabilities (online-to-offline linkages), together with detailed audience profiles and mobile payments - into a comprehensive view of audience activities.
Imagine being able to unify the user data from Facebook, Google, Amazon, brand websites and mobile apps - into a singular view of the customer - that’s WeChat right now.
Add to this, the dominance of WeChat in China - with 900million users spending on average 34% of mobile time on the app - and it’s clear to see why brands have been rushing to setup CRM systems in coordination with their account operations on WeChat.
Social CRM systems on WeChat could offer some important insights for Global marketers into how omni-channel, social-mobile marketing will evolve.
The document outlines requirements for a new bank management system for Al Mezan bank. The current system is slow, cannot generate daily reports, and does not allow for easy new account opening. The proposed system will be web-based, allow for daily reporting at the administration level, and make it easier to open new accounts. It will connect all branches through landlines rather than wireless connections. Stakeholders like area managers, bank managers, accountants, and cashiers would benefit from the new system through quicker processing, reduced hardware costs, and easier implementation across branches.
1) The Unified Payments Interface (UPI) allows for simple push and pull payments between banks using only a virtual address like a username.
2) Banks act as Payment Service Providers (PSPs) and provide a single app for all transactions via a single identifier like Aadhaar number with one-click two-factor authentication.
3) UPI provides benefits to end users like privacy by only sharing a virtual address, multiple uses for payments, remittances and bills, and availability 24/7 on personal devices with security.
Introduction to Customer Journey MappingGreat Ndidi
Customer journey mapping is a tool that maps out a customer's experience with a product or service from their perspective. It captures what customers do, think, and feel at each stage of their journey, including before, during, and after using the product or service. Creating an effective customer journey map involves setting a goal, researching customers, profiling a persona, defining the stages of the customer journey, mapping out the journey, and making changes based on insights. Journey mapping is useful for both new and existing products and services to better understand the customer experience.
online Examination System (project report)vivek anand
The document describes an Online Examination System (OES) that allows students to take exams online. It includes requirements such as allowing users to login, register, update profiles, take exams, add questions, evaluate answers, and upload results. The system will be developed using JSP and MySQL. Key features include authenticating users, storing user data securely in a database, and processing exams and results efficiently. The system aims to make the exam process more organized and secure compared to traditional paper-based exams.
PROJECT REPORT - ONLINE BANKING - SEN 2Pradumnya Sen
This document is a project report submitted for a Bachelor's degree in Accounting and Finance. It studies online banking in India. The report contains an introduction that discusses the background and drivers of online banking in India, including security concerns. It identifies problems with customer awareness and outlines objectives to examine internet banking services and customer acceptance levels. The report will analyze types of banking customers and tools to interpret findings on the impact of internet banking on banking operations and customer satisfaction in India.
Online banking for industrial presentation in college sav(1)shubham pandey
This document describes an online banking system project presented by 5 students. The system allows customers to perform banking transactions online by logging in with a valid user ID and password. Key functions include viewing account balances, making deposits, withdrawals, and transferring money between accounts. The project was developed in Java using technologies like JSP, JDBC, and Oracle. It offers benefits like convenient access to accounts online and scalability. Future enhancements could include additional account types and digital signatures for added security.
SBI is looking to launch a new digital banking platform called "X-by SBI" to attract younger customers. The presentation discusses conducting research on youth banking habits which found that youth prefer private banks for their better technology and customer service. It also found SBI is perceived as outdated. The presentation recommends "X-by SBI" focus on providing a seamless "carefree consumerism" experience for youth by aggregating services, integrating payments across accounts, and offering deals/discounts. It suggests the brand have a creative, attitude-driven identity to stand out from competitors and gain social media traction among youth.
This document provides an overview and requirements for an online lending platform that allows customers to apply for and manage car loans and personal loans. It describes the key product functions such as loan management, application processing, document handling, and customer portal. It outlines requirements for system reliability, data integrity, scalability and other non-functional needs. The document also provides use case diagrams and data flow diagrams to illustrate the system design and change management processes.
Unified Payments Interface (UPI) is an instant real-time payment system developed by National Payments Corporation of India (NPCI) that facilitates inter-bank transactions between two bank accounts on a mobile platform. UPI was piloted in 2016 and allows users to instantly send and receive money using a Virtual Payment Address without entering bank details. It provides several benefits like free fund transfers, instant transfers, and convenience of accessing multiple bank accounts using one application.
This document proposes an online bus management system to address problems with the current physical bus pass system. The proposed system would allow citizens to generate and renew bus passes online through a web application or mobile app without having to wait in long queues. It would use QR codes embedded in digital passes that could be scanned by conductors using mobile devices to verify passes. The system aims to save time for citizens and make the pass issuance and renewal process more convenient. It would use technologies like PHP, JavaScript, MySQL database, and QR code scanning.
A project report on Social Media MarketingSafder Mak
Introduction: Social media has gained importance and acceptance at a very past pace. It has become an avenue to share one’s personal and professional life. The usage of social media as a marketing tool is already implemented by many businesses. This reports analysed how effectively social media be used as a marketing tool. The comparison of social media versus traditional media for marketing was studied and advantages and disadvantages of both are compiled. This report also analysed how small business start-ups can benefit from the ever growing social media industry.
Method: This report used journals, magazine articles, newspaper articles, business reviews, online survey and so on from the library of Amity University. Further official social media pages of various companies on Facebook, Twitter and LinkedIn were analysed to generate statistics.
Result: Social media presence is definitely an advantage for all kinds of businesses. Social media marketing has wider market appeal and is relatively cheaper than traditional advertisements. With a huge number of audiences and high customisability of social media for required content, social media marketing emerges as an exciting and effective tool for marketing.
The presenter analyzed issues with WMATA's metro rail ticket vending machines and proposed a redesign based on user research. Research methods included observing users, interviews, surveys, and comparison to other systems. Key findings were that the machines were too large, menus were confusing, and ticket/payment options lacked consistency. The proposed redesign focused on simplifying screens and menus, standardizing ticket options, and improving usability for diverse user groups through testing iterations.
A cashless society refers to a system where all transactions are electronic and there is no physical paper money or coins in circulation. Electronic payment systems like electronic funds transfer and smart cards using microchips, fingerprints, or retinal scans would be used for all purchases. Transitioning to a fully cashless system could impact education, economic implications, and universal acceptance. While it increases security by creating electronic records of transactions and reducing human errors, it also poses security risks from potential technology misuse and new forms of cybercrime. Some controversies exist around reduced privacy, increased spending and debt, and difficulties for those reliant on cash. Overall, a cashless system could provide benefits once people adapt, though it also has risks that may disadvantage certain
The document describes the design and implementation of an online examination system using PHP and MySQL. It includes sections on requirements analysis, database design, implementation, and problems encountered. The system has three modules - one for administrators, one for students, and one for a super administrator. Entity relationship diagrams and data flow diagrams are provided to illustrate the database and system design. The goal is to allow students to take exams online and obtain results immediately in a more efficient manner than traditional paper-based exams.
Learn what the Google HEART Framework is, and how you can use it to improve your app's UX.
To know more, visit: https://clevertap.com/blog/google-heart-framework/
The document outlines the objectives and features of a banking system developed using C++. The objectives include implementing C++, efficiently managing bank accounts and databases, providing loans, and securing internal data. Key features are saving client and staff information, searching and viewing accounts, calculating interest, and providing faster banking services. The system allows for new accounts, transactions, searching accounts, viewing accounts, and closing accounts. It also includes loan and staff information modules. The total cost of developing the system was 12,000 Rs. The document acknowledges support from supervisors and teachers.
The ‘A Deep Dive into the BNPL Ecosystem’ report analyzes the rapidly evolving BNPL sector across the world and the factors fueling BNPL payments. Read this report to learn about the drivers, partnerships, business models, regulatory landscape, and future trends impacting the BNPL ecosystem.
For ecommerce business owners, it is very important to offer their customers a seamless journey from searching their products to making a purchase. Offering a great user experience often helps to increase the sales conversion rate, but one thing that business owners and ecommerce development companies should always remember is to consider the challenge that revolves around payment options.
The document summarizes research on ING Vyasa Bank customers' use of internet and branch banking. 165 customers were surveyed about their banking habits and preferences. Their feedback was analyzed using statistical analysis tools like pie charts and histograms. A SWOT analysis was also conducted for internet and branch banking from the customer's perspective. The findings showed customers wanted an improved online banking experience and more branches/ATMs. Suggestions included expanding ING's branch network in Chhattisgarh, improving the mobile app, and increasing digital banking promotion. A roadmap was proposed for ING to transition further to digital banking.
The document summarizes research conducted on digital banking services provided by HDFC Bank. It includes a literature review on digital banking, HDFC Bank's mission and objectives, features of digital banking services, and platforms offered by HDFC Bank. It also describes the research methodology used which involved collecting primary data through questionnaires from 82 HDFC Bank customers. Key findings were that most respondents were aware of and satisfied with HDFC Bank's digital services, and found them convenient and time-saving compared to traditional banking. The research concluded digital banking provides benefits but also identified needs for more customer education and ensuring security of online transactions.
Presentation on research report of customer satisfaction from e banking servicespriyanka sarraf
This research report summarizes a study on customer satisfaction with e-banking services from HDFC and ICICI Bank. The report outlines the objectives, sample design, data collection methods, findings and conclusions from a survey of 133 customers. Key findings include that the main factors influencing customer perception are good services, cost charges and people's references. The majority of customers reported being satisfied or highly satisfied with e-banking services, though some faced issues with slow speeds, time-consuming transfers and difficulty for less educated users. The report provides recommendations to improve e-banking services and customer training.
The eCommerce Purchase Path Team has requested existing user data and additional user research on the checkout Payment
Methods webpage, specifically focusing on Promotion Codes and ScoreCard Reward Certificates.
This document summarizes a webinar presented by UserZoom on mobile banking benchmarking research. The webinar covered:
- An overview of UserZoom's platform and mobile research capabilities.
- A competitive benchmark study of four banks' mobile sites which found CIBC had the best experience overall, while Wells Fargo had the lowest ratings.
- Key findings from tasks of researching accounts, finding customer service numbers, and locating branches on each site. CIBC performed best across tasks while Wells Fargo had most issues.
- Overall, CIBC improved participants' brand perception the most while Wells Fargo improved the least after using the mobile sites.
Kotak Mahindra bank mobile banking strategy Rachita Rattan
The document discusses strategies for increasing adoption and engagement of customers on Kotak Bank's mobile app. It outlines approaches for onboarding new customers to the app and bringing existing customers onto the mobile channel. Some key strategies proposed include referral programs, targeted communications, improving app functionality, offering incentives for app usage, integrating loyalty programs, and leveraging analytics to personalize the customer experience. The goals are to drive higher mobile banking usage, increase customer stickiness, expand the bank's share of customers' wallets and minds over time, and reduce operating costs.
“Satisfaction from e banking services. a comparative study of hdfc and icici...bairasiareshu
This document provides an overview of the history of banking from ancient times through modern Western history. It discusses how temples in ancient civilizations like Babylon and Greece served as early banks where people could store valuables and conduct financial transactions. Banking developed further in ancient Rome and Egypt, utilizing grain and other commodities. During this time period, most banking activities were conducted by private individuals rather than large corporations. The document then outlines some of the key developments in banking during the medieval period in places like Italy and the rise of double-entry bookkeeping. It provides context on the history and evolution of banking practices over thousands of years.
Building Perfect Council Websites: Perfect for your usersCaleb Tang
This document discusses building perfect council websites and focuses on putting users first. Some key points:
- It is challenging to build perfect websites due to the diversity of audiences, legacy infrastructure, and bureaucracy.
- Websites should focus on user needs, understand context, and use evidence from data.
- Users were tested on tasks like finding equipment information and many struggled, showing online social care has a long way to go.
- Testing with users is important to understand their experiences and how to improve websites for their needs.
This document summarizes the redesign of a major ticketing service website in Singapore. It identifies issues with the current website through usability testing, including a cluttered homepage, difficult event and seat selection processes, and a stressful checkout flow. Solutions developed include reorganizing content, enhancing key pages like events and checkout, using 3D seating maps for selection, and streamlining login and payment. User testing of prototypes showed that the redesigned flow addressed issues and improved the user experience and purchase completion rates, benefiting both the business and customers.
Israeli Game Developemnt Day 2013 - How ui impacts engagement and monetiza…Oded Sharon
The document discusses how user interface impacts engagement and monetization in free-to-play mobile games. It provides tips for optimizing the new user flow, tutorial, store design, monetization strategies, and ongoing updates. Key recommendations include keeping downloads small, localizing games, allowing guest accounts, using simple tutorials, prompting the store when resources run out, and regularly updating games based on metrics.
The document summarizes research conducted to understand the consumer decision making process for choosing an online job portal. It identifies key factors like features, quality of job postings, reputation, price that job seekers and recruiters consider when evaluating and selecting a job portal. Segmentation strategies are proposed based on demographics, geography, usage and social influence. Recommendations include adding features like video resumes, advanced search, online interviews to the mobile application being developed by IIMJobs.com.
Walking in Customer Shoes I and O 2018.pptxBoris Berovic
This document summarizes feedback from employees on their experiences with the I&O service. It analyzes the feedback in three categories: Process, Service, and Technology. For each category, it identifies common areas for improvement. These include streamlining processes, improving communication and adherence to SLAs, and making the technology more stable and user-friendly. The analysis concludes by recommending better communication, redesigning the service request system for improved user experience, implementing request tracking, and redesigning the new employee setup process.
Walking in Customer Shoes I and O 2018.pdfBoris Berovic
This document summarizes feedback from employees on their experiences with the I&O service. It analyzes the feedback in three categories: Process, Service, and Technology. For each category, it identifies common areas for improvement. These include streamlining processes, improving communication and adherence to SLAs, making the technology more stable and user-friendly, and providing a mechanism for users to track progress of requests. The conclusion recommends better communication, redesigning the request logging system to focus on user experience, implementing request tracking, and redesigning the new employee setup process.
IRCTC is a website that allows users to book train tickets online
It removes the pain of physical reservations with a trusty yet cluttered user interface
My role was to research, interview users and redesign the UI to enhance the user experience by making it simple for existing and future users
Pocket Friend(v2): An Assistive Cash Flow Managernorain_yusoff
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The functional requirements of the system are as follows:
• sign up or login to system.
• manage accounts.
• manage budget.
• add income or expense
• manage reminders.
• view reports.
• forecast future financial decisions.
• view tips from expert financial advice's (Financial Guru).
• view the bulletin detail
For more information, visit: http://mmuexpert.mmu.edu.my/norainyusoff
Capston Project Report on Traveling Website By MRX Kodexhub
This Project Report Based on Traveling Website. It Contain 17 Pages.
All This Are Available in this Report:-
DECLARATION
ACKNOWLEDGEMENT
ABSTRACT
INTRODUCTION
Background
Motivation and Problem Formulation
Methodology
CONTRIBUTION
Iterative Waterfall Model
Features of the System.
MODULES
DATA FLOW DIAGRAM
Software & Hardware Specification
Conclusion and Future Development
Bibliography
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This deck is a an open pitch for banking customers
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Similar to Slice Onboarding Process - Product Teardown (20)
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Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
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While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
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In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
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The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
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Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
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We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
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2. Content
s
• About
• User Journey
• User Journey – Salaried
• User Journey - Student
• Analysis
• What Slice did well
• What Slice can do better
• Feature prioritization
2/17
3. About
• Slice is an Indian-based credit lending platform
mainly targeted at a millennial demographic.
• It is a no-fee VISA card that provides a credit line
and also no-cost EMIs on platforms like Amazon and
Flipkart.
• Founded in 2016 by Rajan Bajaj
• Competitors –
3/17
4. User Journey
• Introductory screen is
clean and minimal.
• User onboarding is
done by -
1.A Google account
2.An alternative email
• Nice to have feature
- Alternative 3rd
party log-in like
Facebook and Apple to
give the user more
options.
• Verdict - 😀
• User permissions are
transparent and
clearly displayed.
The user is free to
accept/deny these.
• The ‘Your information
is safe with us’
gives a reassuring
feeling. The text in
green provides an
additional visual cue
of safety.
• Verdict - 😀
4/17
5. • The user enters their
mobile number, and an
OTP is sent on
clicking ‘Continue’
• The T&C and Privacy
Policy are clearly
shown which gives off
a feeling of
transparency.
• Verdict - 😀
User Journey
• The OTP is received
quickly which has to
be manually typed by
the user.
• Nice to have feature –
Automatic reading and
population of the OTP
resulting in a more
seamless experience.
• Verdict - 😀
5/17
6. User Journey
• On entering the correct OTP, the user is
required to enter their name.
• Care has been taken to reduce errors by asking
the user to fill in their name as per their
bank records.
• Verdict - 😀
6/17
7. User Journey
• Slice has three user personas –
Student, Salaried and Freelance. This is an
important pivot point as the user may or may
not have a credit history.
• The referral prompt is a nice touch to
increase user acquisition. Existing and new
users, are both rewarded by the process of
referrals.
• Verdict - 😀
7/17
8. User Journey - Salaried
• Upon selecting the
‘Salaried’ persona,
the user is asked to
confirm his/her PAN
details.
• Friction-less process
to confirm the PAN
number as it is
automatically pulled
from the user’s
linked mobile number.
• If the PAN retrieved
is incorrect, the
user can enter it
manually.
• Verdict - 😀
Acasasssssg
Acasasssssg
• After submission of
PAN, user credit score
is displayed. An
unexpected but
pleasant surprise that
enhances the user
experience.
• Most users do not
check their credit
score very often. This
provides an
opportunity to improve
condition of finances,
if required.
• Verdict - 😀
8/17
9. User Journey - Salaried
• Submission of selfie
for basic
verification.
• Use of emojis and a
light-hearted
contextual copy
increases appeal to
the millennial
demographic.
• Verdict - 😀
• As part of the mandatory
KYC process, user must
submit Aadhar card
details.
• The user is required to
manually enter the 12-
digit number and the
captcha.
• Verdict - 😀
9/17
10. User Journey - Salaried
• Address is auto-
populated if correct
Aadhar card details
are submitted
providing a smooth
onboarding experience
of the user.
• In case the address is
incorrect, the user
can add the correct
address.
• Verdict - 😀
Acas asssssg
• Onboarding
concludes upon
submission of
address followed by
the approval
process for the
shipment of the
Slice card.
• A very smooth and
seamless onboarding
that took less than
3 minutes to
complete.
• Verdict - 😀
10/17
11. User Journey - Salaried
• After the completion of the approval
process, the card is directly
shipped to the user’s address
without the user’s consent at any
point.
• Users should have the option to
choose the timing of the shipment
and have the ultimate consent.
• Verdict - ☹
* User journey of Freelancer was not
possible due to limitation in
providing valid credentials
11/17
12. User Journey - Student
• On selecting the student persona, the user
has to choose the name of the college he/she
studies in.
• The student UI seems disconnected from the
main UI and lacks consistency.
• The change in the design language of the
student persona makes it look like the
feature was an afterthought.
• Verdict - ☹
12/17
13. User Journey - Student
• The progress bar is useful
as it tells the user how
many steps are completed
and how many are left.
• Verdict - 😀
13/17
14. User Journey - Student
• The change in colour of
the completed vs
incomplete steps is a good
visual indicator.
• Error handling is also
done by showing an
‘invalid input’ banner
when incomplete data is
filled on submission.
• Verdict - 😀
14/17
15. Analysis
What Slice did well -
• Clean and minimal user interface.
• Usage of emojis and millennial copy
increases demographic appeal.
• Salaried user onboarding was quick
and smooth.
The process does not overwhelm the
user by asking for too much
information at once.
• User acquisition increases by
offering incentives via referrals.
• Clear CTAs (Call to Action).
What Slice can do better -
• Post-onboarding experience:
User should have flexibility with
regard to timing, delivery of
shipment and ultimate consent.
• Maintain UI/UX consistency throughout
the app for all personas.
Student persona experience was not as
smooth as the salaried persona.
• Add 3rd-party log-in alternatives to
enhance onboarding.
• Implement automatic OTP population
for a more seamless experience.
• Addition of a progress bar throughout
onboarding process, irrespective of
the persona chosen.
15/17
16. Feature Prioritization
Complexity
Customer
Satisfaction
Low
Ranking of features to be
implemented -
1. UI/UX consistency
2. Post-onboarding experience
3. 3rd party log-in alternatives
4. Addition of progress bar
5. Automatic population of OTP
Medium High
Low
Medium
High
3
2
1
4 5
16/17