The learning sputnik effect. Using Performance Support and Learning Analytics at the digital workplace by Fabrizio Cardinali (CEO Skillaware)
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Keynote by Fabrizio Cardinali delivered at Social Business Forum 2015 about using Performance Support and Learning Analytics at the digital workplace
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The learning sputnik effect. Using Performance Support and Learning Analytics at the digital workplace by Fabrizio Cardinali (CEO Skillaware)
- 1. 1/23 The Learning Sputnik Effect Helping your People cross the digital chasm…without falling into IT A Company of sedApta Group @Skillaware #learningsputnik @CardinaliF
- 2. 2/28 We Choose to go to the Moon, not because it is easy but because it is hard! Technology Disruption & The Sputnik Generation 4 october 1957 12 September 1962 20 july 1969
- 3. 3/28 100 times the Idea Power Digital Disruption & The People Factor Technology as a coach1 Data as a 6th sense2 Process as a Learning Ecosystem3 10times better, stronger & faster times as many, smarter & cheaper10 Times the «Idea Power»100
- 4. 4/23 1. Technology as a Coach Education is the most powerful weapon You can choose to change the world. Nelson Mandela
- 5. 5/23 1. Technology as a Coach Education is the most powerful weapon You can choose to change the world. Nelson Mandela Schools aren’t enough …any longer...
- 6. 6/23 1. Technology as a Coach Education is the most powerful weapon You can choose to change the world. Nelson Mandela Schools aren’t enough …any longer...
- 7. 7/23 …HR Practices aren’t much better.… either… 1. Technology as a Coach Education is the most powerful weapon You can choose to change the world. Nelson Mandela
- 8. 8/23Rivard, R. (2013) Measuring the MOOC drop-outrate Inside Higher Education, March 8 - See more at: http://www.tonybates.ca/2013/03/08/discussing-drop- out-rates-in-moocs/#sthash.9rUyerIN.dpuf …nor eLearning is helping much…yet. 1. Technology as a Coach Education is the most powerful weapon You can choose to change the world. Nelson Mandela People forget: • 42% of “elearning” 20 minutes after delivery • 67% after 24 hours • 79% after 1 month
- 9. 9/23 Hint 1: Introduce new Performance Support Solutions whilst Onboarding onto new Digital Procedures & Platforms 1 First Training 2 Additional Training 3 Apply & Recall 4 Decision Taking 5 Manage Change eLearning Mobile Learning Classroom Performance Support Systems R a p i d U p s k i l l i n g J o u r n e y DIGITALSKILLS 10 % Formal 20 % Informal 70% Experiential 1. Technology as a Coach Education is the most powerful weapon You can choose to change the world. Nelson Mandela
- 10. 10/23 2. Process as a Learning Ecosystem Tell me and I forget. Teach me and I remember. Engage me and I learn. Confucio
- 11. 11/23 From Data Driven Siloed IT Platforms… …toWorkflow Driven Digital Ecosystems The New Nexus of Forces 2. Process as a Learning Ecosystem Tell me and I forget. Teach me and I remember. Engage me and I learn. Confucio
- 12. 12/23 From Data Driven Siloed IT Platforms… …toWorkflow Driven Digital Ecosystems The New Nexus of Forces 2. Process as a Learning Ecosystem Tell me and I forget. Teach me and I remember. Engage me and I learn. Confucio
- 13. 13/23 “To be” Ambition “as is” Status quo Project 1 Project 2 Graph Source © 2010 Atos Origin Your Journey towards Digital Excellence 2. Process as a Learning Ecosystem Tell me and I forget. Teach me and I remember. Engage me and I learn. Confucio Hint 2: Blend Continuous People Training and Process Improvement into Your Digital Transformation Strategy
- 14. 14/23 “To be” Ambition “as is” Status quo Project 1 Project 2 Graph Source © 2010 Atos Origin Your Journey towards Digital Excellence Rapid Upskilling Journey DIGITALSKILLS 2. Process as a Learning Ecosystem Tell me and I forget. Teach me and I remember. Engage me and I learn. Confucio Hint 2: Blend Continuous People Training and Process Improvement into Your Digital Transformation Strategy
- 15. 15/23 3. Data as a 6th sense Experience is simply the name we give to our mistakes. Oscar Wilde Image courtesy of
- 16. 16/23 Increasingaggregation Audience: CFO, CEO Plant Accounting, Finance Plant Management, Operations Management Operators, Supervisors, Quality, Engineers, Technicians Profitability Increasingabilitytotakeaction Corporate Financials Aggregated Financial & Operations Metrics Operations-level KPIs & Dynamic Performance Metrics External Investors & Creditors Internal Strategic Business Planning Data and Processes Digital Platforms 3. Data as a 6th sense Experience is simply the name we give to our mistakes. Oscar Wilde Key Performance Indicators & Models
- 17. 17/23 3. Data as a 6th sense Experience is simply the name we give to our mistakes. Oscar Wilde Hint 3: Measure Your Digital Transformation Journey with Proper Process and Learning Analytics SCOR™ ISO22400™ SCAMPI ™ CMMI ™ Vollmann™ ISA95™ Processes Digital Procedures Data Measure Process KPI & feedback Learning Analytics For Continuous Improvement
- 22. 22/23 Skillaware Digital Process Peformance Support Digital Process Performance Support • eLearning Standards (Scorm 2004 Cowriter, IMS Board of Directors, CEN LearningTechnologies,…) • EU Expert (ELIG Chair,TEL Unit external consultant,…) • TEL Startupper (Giunti Labs eXact LCMS, Hive DR,…)
- 23. 23/23 Skillaware Process Peformance Support Your Digital Process GPS
- 24. 24/23 Skillaware Process Peformance Support Your Digital Platform GPS 1. Context Sensitive Task filtering Enter Password 4. Full Learning Analytics & Dashoarding 3. Context Sensitive Video Learning Objects 2. Context Sensitive technical documentation 4. Context Sensitive «GPS like » Guides
- 25. 25/23 Skillaware Process Peformance Support Your Digital Platform GPS 1. Context Sensitive Task filtering Enter Password 4. Full Learning Analytics & Dashoarding 3. Context Sensitive Video Learning Objects 2. Context Sensitive technical documentation 4. Context Sensitive «GPS like » Guides
- 26. 26/23 Learn (10%) eLearning L E Exercise (20%) Coaching GO! GPS On! (70%) Performance Support Sales Force Ticketing & Support Operators Customer Care Services Call Centers CRM, ERP, MES users… Automotive Public Administration Aerospace Retail Banking The Perfect (digital knowledge) Storm… Skillaware Process Peformance Support
- 27. 27/23 Summarising Blend Conitnuous People Training and Process Improvement into Your Digital Transformation Strategy Introduce new Performance Support Solutions whilst Onboarding onto new Digital Procedures & Platforms Measure Your Digital Transformation Journey with Proper Process and Learning Analytics 3 steps for helping your People Crossing the Chasm of digital disruption 10 % Formal 20 % Informal 70% Experiential
- 28. 28/23A Company of sedApta Group Video courtesy of degreed CardinaliFSkillaware #learningsputnik But do it fast... …The Digital Sputnik has been launched!
- 29. 29/23 Thank You! A Company of sedApta Group Follow us on CardinaliFSkillaware #learningsputnik