The document provides a summary of Miss Simône Newell's 25 years of experience in IT testing. She has extensive experience in system testing, integration testing, regression testing, and user acceptance testing across various industries. Some of her qualifications and experience include current MOD security clearance, testing SAP systems, banking and government systems, working as a test team lead, and experience testing web, desktop, and mobile applications. She is proficient with various testing tools and methodologies.

1. Miss Simône Newell
Portsmouth, Hampshire,
Email: simone@inthebughouseltd.com
Relevant Experience:
 Nearly 25+ years experience working in IT (+18 of which as a Test Analyst). Experience includes
working with Government and Non-Government Agencies, small businesses and blue chip, System
Testing, Integration Testing, Regression Testing, Call Centre Software and Hardware Testing, User
Acceptance Testing and Software Training to name a few. Good all round knowledge, skills and abilities.
Experience & Key Information:
 Current MOD SC Security Clearance (Recently Renewed. Expires 17/03/2019)
 Advanced Knowledge of Dii (MOD), Some Performance Testing knowledge
 SAP System Testing, ISIT Testing for CapGemini / Aspire Government Services (HMRC)
 Test Team Lead for Team of 6 testers (over 1 year experience) (In-house, 3rd
Parties and Offshore)
 Banking, Pensions, Insurance, Financial, Government Sector experience
 3rd
Line Support, Third Party & Government Compliance Testing
 14 Years Software Testing, Functional and User Acceptance Testing (UAT), Training, Support, Customer
Liaison (BA type) and Software & Hardware Training Experience (including Dreamweaver, Office &
Linux), Data Analysis
 Oracle, Compendia, GIS (Mapping), Safety Systems (London Fire Brigade)
 Full Lifecycle Testing Experience (Creating Test Plans, Test Scripts & Execution, Test Reports, Retests &
Liaison). Standard & Agile Environments
 Test Preparation, Test Execution, Defect Recording & Retesting, Test Management
 Creating Test Scripts and executing Testing, using automated tools and manual testing.
 Working with Specsavers as a Lead Test Analyst, testing various systems, multi-project within an Agile
Environment
 Testing, Creating scripts and running tests for Web based applications in Eclipse, Mysql, Unix
environments, basic coding required.
 Worked on IBI Project (With Home Office / Serco / Sagem)
 Worked on Mycroft/Athena Project (With Home Office / Serco / Sagem)
 Worked on London Fire Brigade Test Project (with TestIT Limited)
 Worked on De La Rue Cash Systems Test Projects (with TestIT & TestTech Global Limited)
 User Acceptance Testing for Railtrack, TestIT Ltd, BP, Crown Prosecution Service etc
 Extensive use of Inhouse Test Runner, QA Wizard, basic use of Test Director, Winrunner, Selenium and
various automation tools.
 Manual Testing also applied in great proportion
 MySql, Unix, bespoke Test Tools, J2ee programs, Bugzilla and Eclipse
 Previous SAP R/3 – (upto and including v 4.6) Microsoft, Bespoke & Business Objects Specialist
 Banking (Retail and non retail), Government Agencies, MOD, Blue Chip
 Worked on many Projects, utilising Documentation skills (including testing documentation, creating
manuals, Help Cards and Trainers Guides/Scripts) (TASS Project)
 Devised Corporate Training road shows (for BP)
 Training MOD Staff utilising a high tech coach (travelling round the country) Microsoft & SAP courses &
Business Objects.
 Organised & prepared for Train the Trainer events (Home Office) (CID)
 Extensive experience with working with delegates at all levels (MOD, CPS etc)
 Various Public Sector experience, Call Centre & Customer Service Agent experience
 Extensive use of Screen Capture applications, such as OnDemand, Screenwizard and Snag It to name a few.
Also used within a Testing context.
 Bilingual in the French Language
 Local

2. SUMMARY
I am polite, smartly dressed, punctual and take a pride in my ability to learn new skills rapidly. I possess an
excellent ability to work efficiently in a team or alone. Good Customer Service skills. Exceptional Computer
skills with outstanding communication skills enable me to effectively & efficiently deliver solutions at all
levels. I am very flexible and hardworking. Previous experience as Call Centre Tester and Call Centre Agent
(a long time ago). Financial/ Banking Systems Analyst for DeLaRue Group and Lead QA (Test
Analyst/Tester), working for Specsavers Retail Systems, using Unix, Eclipse, Mysql and Bespoke Test
Engine to Test and QA Developers work in providing a Bespoke Software solution, working within an Agile
team of 30 (developers, QA, managers, BA's).
IT SKILL SET
* ISEB Foundation
* Dii, Oracle, Pension Systems, (MOD)
* Agile and Non Agile Experience
* Windows XP, Windows 7, Windows 8 and Unix/Linux
* Database Tools including Sql, Mysql, Oracle (SQL Server Basic (running queries – query analyser &
Manager)
* Bespoke & Off the Shelf Automated Test Tools (Eclipse (Java) Web based)
* Talaris, Glory Systems (Cash systems, CIA and identity systems)
* SAP (PSCD, FI)
* Test Tool experience including HP Quality Center 9.2, ALM 11, Winrunner / Test Director / QA
Wizard, Test Runner, Winrunner, Selenium
* User Acceptance Testing, System Testing, Batch Testing, Regression Testing, Performance Testing, Full
Lifecycle Testing
* Web Testing, Java Applications Testing, Call Centre Software and Hardware Testing
* Software Training (Bespoke Systems, Microsoft applications and Business Objects)
* Active Directory & Active Roles
* Remote Access, Citrix, Windows Small Business Server
* Compendia (Pensions & Compensation system, Core Product and Bespoke)
* Dimensions, Share point Services & Microsoft CRM, Exchange Server RIS & Magic, Analyse Helpdesk &
Assyst, Configuration Management, Asset Management
* Microsoft Office (Skills up to date with current versions), Word, Excel, PowerPoint, Project, Outlook,
Business Objects
* Exchange, Windows, Internet Explorer, Money, Works, FrontPage, Dreamweaver, CSS, Publisher
* Open Office 2.0 (Beta) & 1.1.4, Bespoke Applications, Lotus Notes, Group Wise, PalmPilot, MIMS
* Business Objects (client) v5.1, Info View, Web Intelligence Reporter & Explorer, Web Intelligence OLAP
& Broadcast Agent , Business Objects Enterprise, Oracle Financials and Crystal Reports
* SAP FI, HR, CRM, Siebel
* Various Softskills, OnDemand, Bespoke Recording tools (for courseware, technical writing documentation)
* File, C.L.A.I.T. & PC Awareness, ACT 7 & Siebel OnDemand & Basic SAP
* TNA & Post NA, Course Scheduling, Courseware development, Customer Service, Business Admin, Touch
Typing,

3. CONTRACTS INCLUDE:
April 2015 2013 – July 2017 NATS (NATS / Lockheed Martin / Leidos) 4 Renewals
 IT Senior Systems Test Analyst for SIVV and D-SESAR Projects in Whiteley. SC Cleared System
Test Analyst. Using ALM, Windows, Citrix etc. Data Analysis, Manual, Integration, End to End testing ,
System Testing and Regression Testing. Defect Management. . Analysis of User Requirements,
Documentation (Test Designs, Test Plans, etc).

May 2013 – March 2015 CSC (CSC / MOD / CAPS/ ) 8 Renewals
 IT Test Analyst for MOD CAPS/ JPA/ AFPS15/ PEN003/PEN007 Projects in Gosport. SC
Cleared System Test Analyst. Using ALM, Windows 7, Citrix, Compendia, Oracle, Sql. Successful major
releases and Projects, Data Analysis, Manual, Integration, End to End testing , System Testing and
Regression Testing. Defect Management. . Liaising with third party Test Organisations such as Equiniti
Claybrook. Due to the sensitive nature of the project, I am unable to divulge further information.
March 2012 – May 2013 Centre4 Testing Ltd (HMRC / CAPGEMINI / ASPIRE) (HO Clearance)
 IT Test Analyst for SAP CENTRE OF EXCELLENCE. SC Cleared System Test Analyst for SAP
CENTRE OF EXCELLENCE, Capgemini /Aspire and HMRC. Worked on various projects, from system
testing new TAX systems to regression testing current variety of systems. Promoted to ISIT Test Team
Lead within the first four months , leading a team and liaising with third party Test Teams based in
London and Telford. Worked on successful major releases SAP Projects (PSCD & FI), Manual,
Integration, End to End testing and System Testing, Regression Testing and Batch Process Testing.
Project did not work to any specific Testing Methodology.
 December 2012 – March 2012 Centre4 Testing Ltd
IT Test Analyst for Cloud Testing). Freelance Test Analyst for various projects, including webtesting,
online gaming testing, educational website/gaming (childrens) Testing. This is a Freelance role as and
when I was required (when available).
 August 2011 – March 2012 TestTech Global Ltd, Portsmouth, Hampshire
IT Test Analyst for De La Rue Cash Systems (Part of the De La Rue Group). Testing upgrade and
regression for CashInsight Assure (Cash Systems and Bank Card machines. (EPOS/POD). Working in
Portsmouth testing hardware as well a software. Responsibilities included manual testing of hardware and
software relating to POD, Cash Systems, Bank Systems and money handling applications such as EPOS,
Teller and Cash dispensers etc. Performance and compliance testing of bespoke software (CashInsight
Assure). On client site in Frankfurt. http://www.delarue.com/ and http://www.talaris.com/en-
gb/products-services/connectivity-and-optimisation-software/cashinsightassure.aspx . CashInsight
Assure enables front-line branch staff to serve customers more efficiently and to optimise their time. With
its sophisticated security features, CashInsight Assure provides branch managers with the ability to
control and audit access to cash by all branch staff. Have worked on this project off and on since 2004 .
Regression, Manual, Batch, UAT, End to End and Integration Testing.
 March 2011 – August 2011 TestIT Ltd
Project IT Test Analyst for International Publishing house. Macmillan Publishing
The sole tester working on the project, working within a team. Web Testing. User Acceptance Testing.
Java based applications. Using Microsoft TFS (Team Foundation Server) utilising Microsoft Visual Studio
and Test Manager. Manipulating and testing Data. Incorporating e-commerce.
De La Rue Identity Systems (Part of the De La Rue Group)
Third Party Test Analyst for De La Rue Identity Systems
Third Party testing for Identity Systems (International Passport Systems). Have worked on this project off
and on since 2004.
 August 2009 – March 2011 TestTech Global Ltd, Portsmouth, Hampshire
IT Test Analyst for De La Rue Cash Systems (Part of the De La Rue Group). (As Above, previous
release) Testing cash systems and Bank Card machines. (EPOS/POD). Working in Portsmouth testing

4. hardware as well a software. Responsibilities included manual testing of hardware and software relating to
Cash Systems, Bank Systems and money handling applications such as EPOS, Teller, Proof of Deposit and
Cash dispensers etc. Performance and compliance testing of bespoke software (CashInsight Assure). Have
worked on this project off and on since 2004 (this company had diverted from Test IT Ltd).
 May 2009 – August 2009 Affinion International, Portsmouth, Hampshire
Call Centre Agent
In between contracts, worked as a Call Centre Agent for Affinion International dealing with Customer
Calls for Sentinel Protection and Lloyds Banking enquiries (mostly bank benefits division).
 January 2006 – May 2009 Specsavers UK Ltd, Southampton, Eastleigh & Kidderminster
1. AGILE QA Practitioner & / Lead Test QA Practitioner
Functional tester responsible for Quality Assurance and Testing developers work (for a global bespoke
software system) using Eclipse, MySql and a bespoke Test Engine on a Unix platform. including some
Performance Testing, System Testing and Batch process testing, Some performance testing, Data
Migration Testing, Load Testing and Soak testing. The creation of automated and manual test scripts
created in Eclipse (CVS), to work with the bespoke Test Runner, which uses Java and web. During my
time there, I have worked extensively with MySql, scripting where required. Projects included all modules
of Specsavers software including backend testing of Blackbox Software, Java Programs and Data
Migration. Providing 3rd
Line Support, training and Government Compliance Testing. (3rd
party).
Unfortunately due to contractual reasons, I am unable to disclose further details.
2. LEAD AGILE QA Practitioner whilst working on the Australia Release of the Software. My team
consisted of six testers across projects. I gained interviewing techniques further enhanced my mentoring
skills and enhanced my leadership qualities in order to drive the team forward to produce quality software
with minimal Defects. Alot of Data Migration Testing, Testing over networks (clients based in Australia).
This role also included out of hours work. This role included working externally with a Government Body
and 3rd
Party Organisations and franchisees.
 1st
November 2005 – 25 January 2006 IND Home Office, Croydon (Immigration & Nationality
Directorate)
1. IBI SEP (Immigration Biometric Identification System Expansion Project) project- current
Role: UAT & Functional Test Analyst responsible for MIS (Management Information Systems)
Reporting. Testing of the HO’s biometric fingerprinting system. The IBI system is a large and complex
central system based around a biometric fingerprinting database which interfaces with European agencies
and police fingerprint system (NAFIS) to monitor Asylum applicants. Duties include liaising with senior
management, producing a project plan, test approach/strategy and test plan, a risk and issues log,
supervising production and execution of test scripts. Duties also included Support duties and
maintaining test schedules, test logs, monitoring configuration management and ultimately producing a
test report at the end of each test phase – including a lessons learned document. Testing on this project
has included performance with particular attention paid to ensuring matching integrity (via
MetaMatcher) of the system is maintained. Testing has also centred on the secured government gateway
(GSI) and Management Information Reports based upon the Biometric System.
2. Athena Secure Application (based upon a Secured Windows environment named Mycroft)
Role: UAT Test Analyst responsible for a very important Government System (Mycroft-Athena) closely
connected to NCIS and top secret National Police Systems and SERCO Justice. My functions included
Business Analysis and Requirements Analysis, Specification Analysis and Gap Analysis in addition to full
life cycle Testing.
 July 2005 to November 2005 DSTL (MOD), Fort Halstead, Sevenoaks & Portsmouth
1. Role: Dii Build Engineer. Responsibilities included testing of engineer installations. Extensive use of
MAGIC, RIS, Active Directory, Active Roles and various build tools.

5. 2. Role: Dii XP Deployment Scheduler. I was responsible for a team of 9 engineers, organising their
daily rotas and workflows. Organising the smooth running of the XP rollout (Audits, Deployments and
collections of old machines) using Microsoft office and Project.
 April 2005 to June 2005 Trainers IT Services, Hook & Home based working
1. Role: User Acceptance Documentation & Tester - Responsibilities included testing OnDemand
System, Custom Doc, Knowledge Pathways & Microsoft Office customised Learning content Management
System, developed by myself and other LMS Developers work. Courseware development, including the use
of Shockwave and Macromedia tools to create web based content, also tested extensively. (Web & Intranet)
for worldwide distribution.
2. Role: Technical support - For the users using the above Learning Content Management System.
3.. Role: Trainer - Microsoft & Bespoke Training.

6.  1st
December 2004 to May 2005 TestIT, Portsmouth (London Fire Brigade & De La Rue
Cash Systems) (POS/POD)
1. Role: Full Lifecycle Test Analyst for TestIT on clients sites (London Fire Brigade).
Responsibilities included the performance and system testing of Web based applications. This role included
extensive testing of remote access applications, including the use of Citrix. London Fire Brigade upgraded
from Windows NT to Server 2003 and required all software and hardware to be tested for compliance and
performance. This included the testing of handheld Fire Engine devices and emergency software. This role
included Manual Testing in addition to automated testing using QA Wizard, Wintask, Winrunner and
Test Director. Concentrating on accurate and precise information reporting, the full lifecycle of Testing.
2. Role: Test Analyst at TestIT premises for DeLaRue Cash Systems
Responsibilities included manual testing of hardware and software relating to Cash Systems, Bank Systems
and money handling applications such as EPOS, Teller and Cash dispensers etc. Performance and
compliance testing of bespoke software.
3: Role: Learning Mentor
Responsibilities were to train and supervise the Learning for junior members relating to Manual and
Automated testing using QA Wizard. 1st
Line Support for users of the system. Have worked on this project
off and on since 2004.
 August 2004 to December 2004 IT4Sure Ltd, Gosport
1. Role: Learning & Development Manager - Responsibilities included training in Softskills which
included Customer Service, Health & Safety, Management Courses, Assertiveness, Change Management
and IT Courses which include various CRM packages (ACT,HR etc) in addition to Quickbooks, SAP
Business One, SAP 3 (upto4.6) and Microsoft office up to 2003, Microsoft Sharepoint services
(training/support and set up). Training Needs Analysis, Training Preparation, including producing
courseware, training courses, through to post course evaluation.
2. Role: UAT, Systems Testing, Trainer & Desktop support - Providing both UAT and IT Courses
(bespoke SAP, intro, inter & advanced, Access – Open Office, Project, Word, FrontPage, etc and Softskills
Courses (Management Courses, Health & Safety Awareness, Customer Services) to individuals and
Organisations. I also achieved the set up of Microsoft Small business Server 2003, Exchange Server and
Windows Sharepoint site & Server (user and server side) in addition to helping customers do the same.
3. Role: Trainer & Mentor, at IT4Sure premises I trained everything from Customer Service, Telephone
Techniques, Courseware Development, 3 day Trainers Development Program, Contact Management using
Act 7 and Microsoft CRM package and Siebel in addition to general IT Courses and bespoke training, in
addition to mentoring new and junior members of staff.
 June 2004 to August 2004 MOD Portsmouth (Navy/Royal Marines/Army)
1. Role: User Acceptance Tester (UAT) - Responsibilities included the organising and execution of UAT
for users at all levels (from Writers to Sea Lords) for Dii project
2. Role: Trainer & Desktop Support - Responsibilities included creation of all Training Material,
including Technical Authoring (writing the training material manuals & trainers handbook) & the
delivery of Change Management (Softskills), Word 2003, Outlook 2003 and Windows XP Professional.
Courses were run on a classroom basis, with up to 25 delegates per course, two courses per day. I was
required to be SC Cleared. for Dii project
 April 2003 to June 2004 CPS (Crown Prosecution Service), Nationally
1. Role: User Acceptance Testing (UAT) - Main responsibilities included UAT for bespoke Case
Management System which incorporated Police, Magistrates and Crown Court Systems. A system to
record the management of when a person is arrested straight through to sentencing, to include
management of Victims & witnesses.
2. Role: Bespoke Trainer & Desktop Support - Responsibilities included Courseware production &
Training users from administrators, court clerks, caseworkers, Prosecutors and Judges. CPS System,
Microsoft Project and various other Microsoft programs, including Basic IT Literacy Courses.

7. 3. Role: Business Objects Trainer & Desktop Support - Selected Nationally from 50 Trainers as the
CPS Trainer for Business Objects. Courseware production & Training using a Management Information
System (MIS) such as Business Objects 5.1 along with Softskills,. This role also included a lot of Deskside
Assistance/Support.
Additional Applications used – Bespoke CRM, (Infoview6, WebIntelligence 6, Broadcast Agent 6 and)
Business Objects Enterprise 6.
4. Role: Helpdesk Analyst - Responsibilities included Helpdesk Role utilising the Helpdesk program
Assyst in addition to analysis of Helpdesk information.
 November 2002 to March 2003 EDS/ MOD, Nationally
1. Role: User Acceptance Testing & Desktop Support
Basic User Acceptance recording and reporting for Business Objects and Web Intelligence for EDS/MOD,
worked within RAF and Naval Establishments nationwide. A very interesting software package which guided
the recruiter through the relevant recruitment processes required by the services and Business Objects 5.1 (&
Web Intelligence using Reporter, Explorer, OLAP & broadcast Agent) & Oracle Financials used for a
reporting tool by various Headquarters. Net school was used as a file distribution/ presentation tool within
the coach environment.
2. Role: Consultancy/Training role
Responsibilities included Training using a High Tech Coach to provide a very modern training environment
to facilitate the new recruitment software package (Network Based).
 September 2002 to November 2002 Barclays/IBM, Nationally
1. Role: User Acceptance Testing & Desktop Support
Responsibilities included non-structured User Acceptance Testing for Hardware and software on Proof of
Deposit Device (POD) within the bank, Call Centre software and hardware testing.
2. Role: Trainer & Desktop Support
Two week training program to train bank staff how to process vouchers (Credits & debits such as cheques and
paying in slips) using the new hardware & software to scan the vouchers and then send them to the right
accounts on the banking system.
 June 2002 to September 2002 Railtrack, Nationally
1. Role: MIMS (Asset Management System), Bespoke & Microsoft Trainer
 November 2001 to January 2002 Barclays Sales Financing, Hastings
1. Role: User Acceptance Testing for a web based bespoke Accounts application for Barclays Factoring
services as required (to include Websphere) and Desktop Support/Floorwalking.
2. Role: Trainer & Desktop Support
This role included development & Training, in addition to Litigation Team.
 September 2001 to November 2001 Home Office (Immigration-Asylum), Croydon
1. Role: Training & Desktop Support
Main responsibilities included producing courseware & Train a Bespoke Oracle System to users of all levels of
Management Database Application including a system named CID.
 May 2001 to September 2001 West Landesbank (WestLB), Central London
1. Role: User Acceptance Testing & Desktop Support
My Main responsibilities included non-structured User Acceptance Testing on a Telecommunications
(Meridien system), within Relocation Project for WestLB a Blue Chip German Investment City Bank with
extensive Trading Floor.
2. Role: Trainer & Desktop Support
Microsoft Trainer and Mini Project Manager (within a project). Training and Co-ordinating a Group of
Business Managers to Co-ordinate their Users for User Acceptance Testing (UAT). From the Telephone
system, software and hardware they have to the way the computers are positioned. A challenging role. I was
the sole Trainer who undertook the whole training lifecycle (including documentation) and I have trained over

8. 1300 users and developed courseware. I trained StockMarket & financial personnel as well as Office workers
to trainers and managers.

9.  February 2001 to March2001 Mckinsey Management Consultants Ltd
1. Role: User Acceptance Tester
Responsible for non-structured User Acceptance Testing for handheld devices (Palm Pilot) and Laptop (RIS)
for Mckinsey (whom are a very big American Consultancy linked with Goldman Saks)
2. Role: Trainer & Desktop Support
Training and Floorwalking for IRIS, Palm Pilot Basics to Advanced, Lotus Notes 4- R5, Office and
Windows 2000.
 November 2000 to February 2001 Railtrack, Nationally
1. Role: User Acceptance Testing
Migration from Windows 3.1, Lotus, CC Mail and Office 4.2 to Windows NT, GroupWise, Outlook, Office
2000 and other systems including: Primavera, P3, RAR, MIMS, Proton, Tops, Trust and Documentum. I
dealt with non structured User Acceptance Testing
2. Role: Trainer & Desktop Support
Training, pre and post migration desk visits and Deskside Assistance as well as many other Rollout tasks.
Training business needs analysis (TNA). Staff of all levels, from security to Managing Directors using
Desktops and Laptops. I trained 900 users during the contract and developed courseware.
 May 2000 to November 2000 SKILLSET LTD, Fleet
1. Role: Trainer & Desktop Support
Contracted out to BP Amoco teaching COE3 (Common Operating Environment v3) which involved, Office
2000, Windows 2000, Internet use. Courseware development. Packages (Word, PowerPoint, Access, Project
and Excel) to various levels including BP’s ‘Sales Office 2000’ which is a CRM based package. (Bespoke)
Training and assisted in the design & implementation of courses with:
BP Amoco Group (Shipping, Lubricants, Energy, Gas, Chemicals, Europe, Oil)
London Borough of Lambeth,
Havant Borough Council
Toshiba UK Ltd
Warner Lambert UK
Zurich Insurances
Thorn EMI
2. Role: Business Analyst
Responsibilities included Analysing training Needs Analysis, post and pre evaluation and documentation.
PERMANENT PLACEMENTS:
 August 1999 to May 2000 HMD Ltd, Fareham
1. Role: NVQ Assessor (IT, Business Administration and Customer Service)
 June 1996 to August 1999 Emery Worldwide, Portsmouth
2. Role: Customer Service Agent / Helpdesk Support
 November 1995 - June 1996 Brittany Ferries, Portsmouth
1. Role: Freight Clerk
2. Role: Ships Liaison Assistant upon promotion (Translating Documents, Ships orders, from Fuel to
bread, Daily secretarial duties, Lost and found Property).
 May 1992 to August 1995 Various, Southern France
Various roles non-technical roles in France

10. QUALIFICATIONS, ACHEIVMENTS AND AWARDS
2006 ISEB ISEB Foundation Certificate
2002 Training Accreditation (Training Style and
methodology)
TAP Accreditation
2003 Scheidegger Distance Learning Course City & Guilds & Various higher IT qualifications
C&G IT
GNVQ IT L3, Association of Computer Professionals
Higher Qualification, Open college Network L3, MOUS
June 2003 St Vincent College, Gosport A Level Law
May 1999 St Vincent College, Gosport City & Guilds Further & Adult Education Teaching
Certificate
September 1995 ABTA, London Pre Airline Cabin Crew Certificate
Aircraft Emergency Procedures and General Customer
Services
1992 Colchester Institute RSA Passes with distinctions: various secretarial
qualifications
1991 Gloucester School, BFPO (Germany) Music, Business Studies, IT,English, Maths, French,
PROFESSIONAL AWARDS
Full Professional Membership –Full Member of Institute of IT Training. British Computer Society – Affiliate
Member
INTERESTS & HOBBIES
I design and make Jewellery in my spare time, I make multi media pieces in Copper, Brass and Silver.
REFERENCES Available on Request and on LinkedIn