This whitepaper sets out the 1E view of how organizations could dramatically reduce help desk costs and increase the value that the IT help desk delivers to the business by empowering end users to search for, find and download the applications they need, when they need them.
Delivering User Excitement in the Digital Era Through an Enterprise Service HubCognizant
To succeed in a digital world, enterprises must reengineer their help and service desks along a hub and spoke model, employing analytics and total case ownership to satisfy internal and external user needs as soon as they arise.
This white paper discusses the importance of customer service and support in the age of IT-as-a-Service. It notes that customer service and support are among the top criteria considered by organizations when making technology purchases. As IT environments become more complex with virtualization, cloud computing, and integrated systems, support needs are also evolving. The paper highlights the need for support innovation, such as multichannel support and value-added services, to help customers address skills gaps and business objectives. Vendors are encouraged to evaluate how their customer service offerings can help customers optimize processes and differentiate in the market.
25 Ways the Consumer Data Right Can Create Smoother and Smarter Customer Expe...PemaDoma1
This document outlines 25 potential use cases for how organizations can use consumer data accessed through Australia's Consumer Data Right (CDR) framework, also known as Open Banking. It discusses how the CDR allows consumers to share their personal data with trusted organizations. This drives innovation and competition by allowing recipient organizations to incorporate consumer, product, account, and transaction data into their own product and service offerings. The document then categorizes 25 specific use cases into two categories: "Smoother" use cases that improve customer experiences through automation and streamlining, and "Smarter" use cases that enable personalization and improved predictions. Each use case is described in 1-2 sentences to illustrate how organizations can leverage CDR data to benefit both customers
The document discusses how an IT service catalog can help achieve alignment between IT and business goals. It describes three key views that a service catalog should provide: a user view that defines available services and service levels for customers, an IT view that maps infrastructure and workflows to services, and a portfolio view that allows senior leaders to understand IT spending and value. Taken together, these three views establish shared expectations and make IT investments and responsibilities more transparent and accountable, thereby promoting business/IT alignment.
Netmagic solutions, leading IT Managed service provider with Data centers & Cloud Computing in India fulfills your entire IT infrastructure requirements: from collocation services to dedicated hosting, diaster recovery & data Storage solutions.
1) The Aurora Public School district implemented the Wells Fargo MasterCard Multi Card to streamline operations and lower costs by migrating check payments for supplies to commercial cards.
2) Facing a need for more space without funds for expansion, Aurora outsourced supply inventory and instituted just-in-time ordering via the Multi Card, saving millions without construction.
3) Aurora saw over a 600% increase in card volume and significant cost savings since implementing the Multi Card program for supply payments over four years.
Comprehensive survey of the enterprise microsharing tools market from Pistachio Consulting. To download the full report, go to: http://pistachioconsulting.com/updating-comparison/
The document discusses IBM's Solutions for Smart Business platform, which aims to help growing companies implement and manage IT solutions more easily. It does this by pre-integrating and pre-configuring applications into turnkey packages that reduce costs and complexity. These packages can be deployed on-premises, virtually, or as a hosted cloud service. The platform also utilizes autonomic capabilities to automate management tasks. The summary discusses how this approach aims to lower IT costs and headaches for growing businesses with limited IT resources.
Delivering User Excitement in the Digital Era Through an Enterprise Service HubCognizant
To succeed in a digital world, enterprises must reengineer their help and service desks along a hub and spoke model, employing analytics and total case ownership to satisfy internal and external user needs as soon as they arise.
This white paper discusses the importance of customer service and support in the age of IT-as-a-Service. It notes that customer service and support are among the top criteria considered by organizations when making technology purchases. As IT environments become more complex with virtualization, cloud computing, and integrated systems, support needs are also evolving. The paper highlights the need for support innovation, such as multichannel support and value-added services, to help customers address skills gaps and business objectives. Vendors are encouraged to evaluate how their customer service offerings can help customers optimize processes and differentiate in the market.
25 Ways the Consumer Data Right Can Create Smoother and Smarter Customer Expe...PemaDoma1
This document outlines 25 potential use cases for how organizations can use consumer data accessed through Australia's Consumer Data Right (CDR) framework, also known as Open Banking. It discusses how the CDR allows consumers to share their personal data with trusted organizations. This drives innovation and competition by allowing recipient organizations to incorporate consumer, product, account, and transaction data into their own product and service offerings. The document then categorizes 25 specific use cases into two categories: "Smoother" use cases that improve customer experiences through automation and streamlining, and "Smarter" use cases that enable personalization and improved predictions. Each use case is described in 1-2 sentences to illustrate how organizations can leverage CDR data to benefit both customers
The document discusses how an IT service catalog can help achieve alignment between IT and business goals. It describes three key views that a service catalog should provide: a user view that defines available services and service levels for customers, an IT view that maps infrastructure and workflows to services, and a portfolio view that allows senior leaders to understand IT spending and value. Taken together, these three views establish shared expectations and make IT investments and responsibilities more transparent and accountable, thereby promoting business/IT alignment.
Netmagic solutions, leading IT Managed service provider with Data centers & Cloud Computing in India fulfills your entire IT infrastructure requirements: from collocation services to dedicated hosting, diaster recovery & data Storage solutions.
1) The Aurora Public School district implemented the Wells Fargo MasterCard Multi Card to streamline operations and lower costs by migrating check payments for supplies to commercial cards.
2) Facing a need for more space without funds for expansion, Aurora outsourced supply inventory and instituted just-in-time ordering via the Multi Card, saving millions without construction.
3) Aurora saw over a 600% increase in card volume and significant cost savings since implementing the Multi Card program for supply payments over four years.
Comprehensive survey of the enterprise microsharing tools market from Pistachio Consulting. To download the full report, go to: http://pistachioconsulting.com/updating-comparison/
The document discusses IBM's Solutions for Smart Business platform, which aims to help growing companies implement and manage IT solutions more easily. It does this by pre-integrating and pre-configuring applications into turnkey packages that reduce costs and complexity. These packages can be deployed on-premises, virtually, or as a hosted cloud service. The platform also utilizes autonomic capabilities to automate management tasks. The summary discusses how this approach aims to lower IT costs and headaches for growing businesses with limited IT resources.
The document discusses organizing IT asset management. It argues that assets should be managed to support availability of environments for business processes on demand. This requires aligning assets to business needs, managing assets as resources through their utilization impacts, and creating value through flexible and efficient resource utilization. Key goals are to turn existing investments into private clouds and coordinate new approaches to delivering business functions from external applications and services.
HCLT Whitepaper: The overwhelming challenges of IT infrastructure managementHCL Technologies
CIOs and IT leaders are the intended audience of this white paper. Business and IT share a symbiotic relationship where one cannot exist without the other. This white paper is a comprehensive attempt to highlight the challenges faced by CIOs and articulate the key business problems faced when building IT as a business enabler, particularly during uncertain economic times. It also seeks to accentuate the expertise that the HCL-BMC partnership has built in the IT infrastructure management service space through MTaaSTM Shared, its business-centric platform that leverages on the potential of SaaS-based service offerings and cloud computing.
En ebook-where-does-edi-stand-today-and-where-do-we-stand-with-itNiranjanaDhumal
This eBook explores every nook and cranny of EDI, where it stands today, and where do we stand with it. It scrutinizes the core competencies of how EDI works across various ecosystems and trading channels, what standards it follows, and implementation options.
This document discusses information systems topics like outsourcing, application service providers (ASPs), and enterprise resource planning (ERP) systems. It provides definitions and descriptions of concepts like global sourcing, outsourcing types, and potential benefits and disadvantages of ERP implementations. The document also includes quotes from industry professionals about their experiences with and advice regarding ERP systems.
This document provides an executive summary and overview of key topics relating to the transition to cloud computing and a variable cost operating model. Some of the main points discussed include:
- Moving to variable costs can help companies be more agile and responsive to changing markets by shifting IT costs from capital to operational expenses.
- Information technology is becoming a utility in the same way that electricity became a utility over 100 years ago, with providers able to deliver reliable computing power at cost-effective prices due to economies of scale.
- Cloud computing enables variable costs through on-demand access to computing resources that can be scaled up or down as needed without long-term commitments or large capital outlays.
This document discusses how to measure IT service quality through the use of Impacted User Minutes (IUM). IUM is a metric that quantifies how much time users spend unable to complete their work due to issues with availability, capacity, security or data integrity of IT services. By collaborating with business teams to define service level targets for these attributes, and then tracking IUM values when the targets are not met, IT can understand and report on IT service quality from the user perspective. Using IUM, IT can also estimate the financial cost of downtime to the business. Regular reporting of IUM and cost of downtime values helps improve alignment between business and IT priorities and objectives.
The document discusses the transition from the traditional workplace to the workplace of the future. It notes that the traditional model, with fixed employee locations and devices, is being replaced by a more flexible model where employees expect to access the same digital services as in their personal lives. This transition is driven by trends like consumerization, mobility, cloud computing and big data. It will require organizations to adopt a more user-centric IT model and will change how IT departments procure and support infrastructure to prioritize end user needs and experiences. Barriers include lack of support and change resistance, while benefits include cost reductions, flexibility and improved employee productivity and satisfaction.
The document discusses the rise of the internal outsourcer model for IT organizations. As technology commoditizes and outsourcing alternatives increase, IT must shift from maintaining technology to creating business value. To adapt, IT will take on characteristics of an internal service provider like focusing on value over costs, simplifying infrastructure, making strategic sourcing decisions, and developing capabilities to deliver services. Internal outsourcers act as brokers managing both internal and external services across the enterprise's value network.
The ' New Style of IT ’ raises many discussions around the opportunities that technology trends such as cloud, mobility, big data and social bring to bear. But how do these trends influence the role of the CIO?
We researched the 19 publicly announced enterprise microsharing applications and present them here side by side. We explain the significant differences and provide guidance on what to consider when selecting an application. This analysis constitutes the first attempt to define, compare, organize and analyze application players in the space, and can be used by companies to understand how to select appropriate microsharing solutions for their unique situations.
Enterprise computing involves specialized systems used by large organizations to manage large amounts of data across various groups and locations. Key aspects include functional information systems like ERP and CRM; enterprise-wide technologies like data warehousing, portals, and virtual private networks; e-commerce models; hardware solutions ensuring high availability, scalability, and redundancy; and backup procedures with disaster recovery plans.
How to Build a Consumerization of IT StrategyMicrosoft
As technology becomes more central in people’s personal lives, consumer technologies have been steadily entering into the workplace and increasingly blurring the lines between home and work. This trend, known as the consumerization of IT, has the potential to play a significant role in improving business productivity and agility for enterprises.
The consumerization of IT helps organizations realize increased productivity and enhance workforce capabilities, while maximizing IT investments.
This white paper presents: • An introduction to the consumerization of IT. This description discusses general industry drivers and the Microsoft perspective about mobile workforces and the consumerization of IT.
• The value proposition of adopting a consumerization of IT strategy. Benefits include increased employee productivity and satisfaction.
• Enterprise device options. This section highlights the trade-offs between agility and control (business-centric versus IT-focused decisions).
This white paper is one part of the “Microsoft Recommendations for a Consumerization of IT Strategy” series. This series introduces the phenomenon known as the consumerization of IT, including strategies for supporting the proliferation of devices in the workplace and supporting work tasks on personal devices at diverse locations.
This document discusses business-to-business (B2B) e-commerce models. It describes how information technology has revolutionized how businesses conduct transactions with each other as well as with consumers. There are different B2B e-commerce models just as there are different models for traditional businesses. Two models that have emerged are those of Dell and Cisco, though these may not be appropriate for all organizations. The document then discusses electronic data interchange, advantages of e-commerce for B2B businesses like reduced procurement costs, and different structures for electronic exchanges like public exchanges operated by third parties and consortia-backed exchanges formed by industry groups.
This document is a newsletter from itSM Solutions that discusses measuring IT service quality. It argues that traditional technical metrics like jitter and loss do not capture how well IT services meet user needs or perceptions of quality. Instead, it recommends measuring Impacted User Minutes (IUM), which captures degradation across four key service attributes: availability, capacity, security, and data integrity. IUM can be used to bridge communications between business and IT and help justify IT expenses. When assigned a cost, IUM also provides a way to calculate cost of downtime (CoD) for the organization.
Declining local government budgets are driving a need for innovative solutions to reduce operating costs. Establishing a shared services model across departments can improve efficiency and streamline workflows to reduce costs while maintaining public services. Critical elements for successfully implementing a shared services model include utilizing a single portal for requesting and tracking services, eliminating manual forms, and providing mobile access and public portals. A shared services model can improve public satisfaction and it is worth the effort to implement, even without internal IT resources as cloud technologies now provide affordable options.
IBM defines social business as embracing networks of people to create business value by deepening client relationships, driving operational effectiveness, and optimizing the workforce. IBM delivers social business solutions through LotusLive, its cloud-based social business platform, to help customers solve business problems faster and smarter. LotusLive provides collaboration tools like files, meetings, events, and communities to extend the enterprise beyond its boundaries to partners and customers in the cloud.
This document provides an overview of e-business. It defines e-business as replacing physical business processes with electronic ones. E-business allows companies to conduct transactions through various electronic means like email, EDI, and websites. It discusses how companies like Dell have successfully implemented e-business strategies to lower costs, improve customer service, and increase sales. E-business provides benefits like reduced costs, improved customer satisfaction, and expanded markets if the right strategy is developed and issues like security, privacy and legal concerns are addressed.
The document discusses the role of information technology (IT) in supporting modern business environments. As businesses globalize and virtualize, IT resources are crucial for enabling business agility and the ability to adapt processes quickly. Key technologies that help manage IT from a business perspective include configuration management databases, automatic discovery of IT assets, and service impact modeling. These tools provide visibility of business processes and how IT resources support them. To further support dynamic business needs, organizations must view IT as an enabler of business objectives rather than just a provider of basic services.
Este documento presenta un resumen de una entrevista con un profesor sobre la violencia y agresión escolar. El profesor, con mucha experiencia enseñando a alumnos casi secundarios, explica que la violencia puede causar daño físico o psicológico y se asocia con agresión física y abuso. Además, señala que factores como carencias, influencia de medios, y violencia en el hogar pueden hacer que los alumnos sean más vulnerables o generen agresiones en la escuela. Finalmente,
The document discusses science for water management in the Mediterranean region. It summarizes the work of VERSeau Développement, an association focused on water resource management through collaboration between research, industry, and public authorities. It then provides details on Agropolis International, a center for agriculture, food, and environmental sciences located in Montpellier, France that brings together various universities, research institutes, and companies working on water issues in the region. Finally, it outlines the expertise of the regional scientific community in the field of water, including key research themes, international cooperation, research and education initiatives focused on solutions for water management challenges.
Mr. Andre Lee is applying for the position of President of the AIESEC Singapore Alumni Association Management Committee for 2011-2013. He has a Bachelor's degree in Accountancy and experience working as a financial consultant and lecturer. He held positions in AIESEC Singapore from 1995-1997 including on the Management Committee. If elected, he aims to create a platform for past and current alumni members to support one another, increase alumni membership and interactions between alumni and current AIESEC students, and revive old AIESEC networks.
Mr. Nicholas Ong is applying for the position of Honorary General Secretary. He has degrees in Computer Engineering and has worked as a service manager and account support executive. He was involved in A
The document discusses organizing IT asset management. It argues that assets should be managed to support availability of environments for business processes on demand. This requires aligning assets to business needs, managing assets as resources through their utilization impacts, and creating value through flexible and efficient resource utilization. Key goals are to turn existing investments into private clouds and coordinate new approaches to delivering business functions from external applications and services.
HCLT Whitepaper: The overwhelming challenges of IT infrastructure managementHCL Technologies
CIOs and IT leaders are the intended audience of this white paper. Business and IT share a symbiotic relationship where one cannot exist without the other. This white paper is a comprehensive attempt to highlight the challenges faced by CIOs and articulate the key business problems faced when building IT as a business enabler, particularly during uncertain economic times. It also seeks to accentuate the expertise that the HCL-BMC partnership has built in the IT infrastructure management service space through MTaaSTM Shared, its business-centric platform that leverages on the potential of SaaS-based service offerings and cloud computing.
En ebook-where-does-edi-stand-today-and-where-do-we-stand-with-itNiranjanaDhumal
This eBook explores every nook and cranny of EDI, where it stands today, and where do we stand with it. It scrutinizes the core competencies of how EDI works across various ecosystems and trading channels, what standards it follows, and implementation options.
This document discusses information systems topics like outsourcing, application service providers (ASPs), and enterprise resource planning (ERP) systems. It provides definitions and descriptions of concepts like global sourcing, outsourcing types, and potential benefits and disadvantages of ERP implementations. The document also includes quotes from industry professionals about their experiences with and advice regarding ERP systems.
This document provides an executive summary and overview of key topics relating to the transition to cloud computing and a variable cost operating model. Some of the main points discussed include:
- Moving to variable costs can help companies be more agile and responsive to changing markets by shifting IT costs from capital to operational expenses.
- Information technology is becoming a utility in the same way that electricity became a utility over 100 years ago, with providers able to deliver reliable computing power at cost-effective prices due to economies of scale.
- Cloud computing enables variable costs through on-demand access to computing resources that can be scaled up or down as needed without long-term commitments or large capital outlays.
This document discusses how to measure IT service quality through the use of Impacted User Minutes (IUM). IUM is a metric that quantifies how much time users spend unable to complete their work due to issues with availability, capacity, security or data integrity of IT services. By collaborating with business teams to define service level targets for these attributes, and then tracking IUM values when the targets are not met, IT can understand and report on IT service quality from the user perspective. Using IUM, IT can also estimate the financial cost of downtime to the business. Regular reporting of IUM and cost of downtime values helps improve alignment between business and IT priorities and objectives.
The document discusses the transition from the traditional workplace to the workplace of the future. It notes that the traditional model, with fixed employee locations and devices, is being replaced by a more flexible model where employees expect to access the same digital services as in their personal lives. This transition is driven by trends like consumerization, mobility, cloud computing and big data. It will require organizations to adopt a more user-centric IT model and will change how IT departments procure and support infrastructure to prioritize end user needs and experiences. Barriers include lack of support and change resistance, while benefits include cost reductions, flexibility and improved employee productivity and satisfaction.
The document discusses the rise of the internal outsourcer model for IT organizations. As technology commoditizes and outsourcing alternatives increase, IT must shift from maintaining technology to creating business value. To adapt, IT will take on characteristics of an internal service provider like focusing on value over costs, simplifying infrastructure, making strategic sourcing decisions, and developing capabilities to deliver services. Internal outsourcers act as brokers managing both internal and external services across the enterprise's value network.
The ' New Style of IT ’ raises many discussions around the opportunities that technology trends such as cloud, mobility, big data and social bring to bear. But how do these trends influence the role of the CIO?
We researched the 19 publicly announced enterprise microsharing applications and present them here side by side. We explain the significant differences and provide guidance on what to consider when selecting an application. This analysis constitutes the first attempt to define, compare, organize and analyze application players in the space, and can be used by companies to understand how to select appropriate microsharing solutions for their unique situations.
Enterprise computing involves specialized systems used by large organizations to manage large amounts of data across various groups and locations. Key aspects include functional information systems like ERP and CRM; enterprise-wide technologies like data warehousing, portals, and virtual private networks; e-commerce models; hardware solutions ensuring high availability, scalability, and redundancy; and backup procedures with disaster recovery plans.
How to Build a Consumerization of IT StrategyMicrosoft
As technology becomes more central in people’s personal lives, consumer technologies have been steadily entering into the workplace and increasingly blurring the lines between home and work. This trend, known as the consumerization of IT, has the potential to play a significant role in improving business productivity and agility for enterprises.
The consumerization of IT helps organizations realize increased productivity and enhance workforce capabilities, while maximizing IT investments.
This white paper presents: • An introduction to the consumerization of IT. This description discusses general industry drivers and the Microsoft perspective about mobile workforces and the consumerization of IT.
• The value proposition of adopting a consumerization of IT strategy. Benefits include increased employee productivity and satisfaction.
• Enterprise device options. This section highlights the trade-offs between agility and control (business-centric versus IT-focused decisions).
This white paper is one part of the “Microsoft Recommendations for a Consumerization of IT Strategy” series. This series introduces the phenomenon known as the consumerization of IT, including strategies for supporting the proliferation of devices in the workplace and supporting work tasks on personal devices at diverse locations.
This document discusses business-to-business (B2B) e-commerce models. It describes how information technology has revolutionized how businesses conduct transactions with each other as well as with consumers. There are different B2B e-commerce models just as there are different models for traditional businesses. Two models that have emerged are those of Dell and Cisco, though these may not be appropriate for all organizations. The document then discusses electronic data interchange, advantages of e-commerce for B2B businesses like reduced procurement costs, and different structures for electronic exchanges like public exchanges operated by third parties and consortia-backed exchanges formed by industry groups.
This document is a newsletter from itSM Solutions that discusses measuring IT service quality. It argues that traditional technical metrics like jitter and loss do not capture how well IT services meet user needs or perceptions of quality. Instead, it recommends measuring Impacted User Minutes (IUM), which captures degradation across four key service attributes: availability, capacity, security, and data integrity. IUM can be used to bridge communications between business and IT and help justify IT expenses. When assigned a cost, IUM also provides a way to calculate cost of downtime (CoD) for the organization.
Declining local government budgets are driving a need for innovative solutions to reduce operating costs. Establishing a shared services model across departments can improve efficiency and streamline workflows to reduce costs while maintaining public services. Critical elements for successfully implementing a shared services model include utilizing a single portal for requesting and tracking services, eliminating manual forms, and providing mobile access and public portals. A shared services model can improve public satisfaction and it is worth the effort to implement, even without internal IT resources as cloud technologies now provide affordable options.
IBM defines social business as embracing networks of people to create business value by deepening client relationships, driving operational effectiveness, and optimizing the workforce. IBM delivers social business solutions through LotusLive, its cloud-based social business platform, to help customers solve business problems faster and smarter. LotusLive provides collaboration tools like files, meetings, events, and communities to extend the enterprise beyond its boundaries to partners and customers in the cloud.
This document provides an overview of e-business. It defines e-business as replacing physical business processes with electronic ones. E-business allows companies to conduct transactions through various electronic means like email, EDI, and websites. It discusses how companies like Dell have successfully implemented e-business strategies to lower costs, improve customer service, and increase sales. E-business provides benefits like reduced costs, improved customer satisfaction, and expanded markets if the right strategy is developed and issues like security, privacy and legal concerns are addressed.
The document discusses the role of information technology (IT) in supporting modern business environments. As businesses globalize and virtualize, IT resources are crucial for enabling business agility and the ability to adapt processes quickly. Key technologies that help manage IT from a business perspective include configuration management databases, automatic discovery of IT assets, and service impact modeling. These tools provide visibility of business processes and how IT resources support them. To further support dynamic business needs, organizations must view IT as an enabler of business objectives rather than just a provider of basic services.
Este documento presenta un resumen de una entrevista con un profesor sobre la violencia y agresión escolar. El profesor, con mucha experiencia enseñando a alumnos casi secundarios, explica que la violencia puede causar daño físico o psicológico y se asocia con agresión física y abuso. Además, señala que factores como carencias, influencia de medios, y violencia en el hogar pueden hacer que los alumnos sean más vulnerables o generen agresiones en la escuela. Finalmente,
The document discusses science for water management in the Mediterranean region. It summarizes the work of VERSeau Développement, an association focused on water resource management through collaboration between research, industry, and public authorities. It then provides details on Agropolis International, a center for agriculture, food, and environmental sciences located in Montpellier, France that brings together various universities, research institutes, and companies working on water issues in the region. Finally, it outlines the expertise of the regional scientific community in the field of water, including key research themes, international cooperation, research and education initiatives focused on solutions for water management challenges.
Mr. Andre Lee is applying for the position of President of the AIESEC Singapore Alumni Association Management Committee for 2011-2013. He has a Bachelor's degree in Accountancy and experience working as a financial consultant and lecturer. He held positions in AIESEC Singapore from 1995-1997 including on the Management Committee. If elected, he aims to create a platform for past and current alumni members to support one another, increase alumni membership and interactions between alumni and current AIESEC students, and revive old AIESEC networks.
Mr. Nicholas Ong is applying for the position of Honorary General Secretary. He has degrees in Computer Engineering and has worked as a service manager and account support executive. He was involved in A
El Hombrito es una organización sin fines de lucro que brinda servicios culturales al Barrio La Estanzuela desde hace muchos años. La organización realiza actividades como una biblioteca, clases, eventos culturales y trabajos de mejora en el barrio para entretener a los residentes. Actualmente tiene entre 20 y 30 miembros que trabajan de forma voluntaria.
La señora Soledad Torres, madre de 5 hijos y vecina del barrio Campo Papa en Mendoza, fue entrevistada sobre la basura en su barrio. Ella sugirió organizar una junta de vecinos para limpiar juntos y turnarse, poner la basura en bolsas y canastos, y sacarla solo en el horario de recolección. También pidió ayuda al municipio porque la limpieza es responsabilidad de todos los vecinos, y hablaría con los vecinos para evitar que tiren basura en los descampados.
Este documento resume una entrevista realizada a un ex drogadicto del barrio La Estanzuela sobre su experiencia con las drogas. El entrevistado explica que empezó a consumir drogas al juntarse con amigos en una plaza, y que luego se volvió adicto consumiendo cada vez más y haciendo cosas indebidas para asegurarse el consumo. Aunque le iba bien en la escuela, descuidó la relación con su familia. Finalmente logró dejar la droga por su cuenta al darse cuenta que no le resolvía los problemas. Aconse
El centro de salud está a cargo de la Dra. Carina Lucero. El director es designado por el coordinador del área sanitaria. Cuenta con médicos de guardia de 20:00 a 8:00 hs y especialidades como pediatría, medicina familiar y odontología. Realizan programas para detectar desnutrición, celiaquía y problemas neurológicos. Se realizan seguimientos a pacientes crónicos y derivaciones a otros centros cuando se requieren especialidades no disponibles. La Dra. Lucero opina que el centro presenta déficit como todo el sistema
THIS DOCUMENT DISCUSSES EXECUTIVE ORDERS 13514 & 13423 AND LOOKS AT HOW THE GOALS, OBJECTIVES AND SUSTAINABLE PRACTICES OUTLINED IN THE EXECUTIVE ORDERS CAN BE MET BY USING SIMPLE BUT INTELLIGENT SOLUTIONS.
Toyota of Irving has for sale the 2011 Toyota Venza for customers living in Irving, TX. Call 972-793-6528 or visit: http://toyota-irving.com/2010-Toyota-Venza/
The document describes the 2011 Toyota Venza, highlighting its sleek styling that combines elements of a sedan and SUV, spacious and versatile interior, available all-wheel drive, fuel efficient yet powerful engine options, and advanced safety features. Venza is available in front-wheel or all-wheel drive with a 4-cylinder or more powerful V6 engine, and comes with features like a backup camera, Bluetooth connectivity, and various interior amenities.
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Assuring regulatory compliance, ePHI protection, and secure healthcare deliveryTrend Micro
The document summarizes Trend Micro's enterprise security solutions for the healthcare industry. It discusses regulatory compliance requirements around protected health information (PHI) and how Trend Micro solutions can help organizations comply with regulations like HIPAA, HITECH, and PCI. It also addresses challenges in the healthcare industry like securing mobile devices, websites, medical devices, and virtual/cloud environments. Trend Micro provides integrated solutions that consolidate security infrastructure and automate risk management.
Assuring regulatory compliance, ePHI protection, and secure healthcare delivery
Similar to PUTTING YOUR USERS IN CHARGE COULD SAVE YOU MILLIONS HOW USER SELF SERVICE CAN HELP YOU DRAMATICALLY REDUCE HELP DESK COSTS WHILE ADDING VALUE
This document summarizes the savings that can be achieved through web-based self-service solutions for customer service. It discusses that self-service reduces support costs from $33 per phone call to just $1 per online transaction. It also notes that according to a study, 86.9% of customer inquiries were handled through self-service without needing more expensive support options. The document concludes that factors like reducing phone/email volume and lower professional services fees can help companies achieve a strong return on investment from customer relationship management software that incorporates self-service options.
White Paper: Automating IT Cost TransparencyApptio
IT organizations spend over $3 trillion per year on IT, but many do not have visibility into where that money goes. Automating cost transparency through a solution like Apptio can help IT minimize costs and maximize business value by understanding cost drivers, improving planning, and communicating IT's value to business stakeholders. Apptio's software-as-a-service offering allows customers to model IT costs, gain insights through reporting and analysis, and improve strategic decision making through "what if" scenario planning.
The document discusses the importance of financial transparency for organizations considering moving IT services to the cloud. It argues that to determine which services can be moved cost-effectively, organizations need to understand the current costs of delivering specific services. A 5-step process is outlined to achieve financial transparency: 1) Inventory services and costs, 2) Build cost models, 3) Identify service utilization, 4) Provide user bills, 5) Analyze cost-benefit of cloud options. Financial transparency is presented as key to making informed decisions about cloud computing cost-effectiveness.
1) The document discusses making IT costs transparent to business managers by creating an inventory of all IT assets, determining the total cost of supporting each asset, and providing managers with reports on how much their business unit spends on different IT resources and products.
2) Once managers understand exactly what they are paying for IT, they can make better decisions about managing demand and focusing spending on higher-value investments. They may reduce consumption of certain costly resources.
3) Implementing an IT cost transparency program requires effort but can result in annual IT cost savings of 5-10% through both reduced consumption from the business side and improved cost controls on the IT side.
This document discusses automating IT cost transparency using the Apptio software as a service offering. It provides an overview of the benefits of IT cost transparency, such as identifying cost savings opportunities and improving scenario planning and decision making. The Apptio solution allows users to model IT costs and relationships visually, import data from multiple sources, and gain insights through interactive reporting, analytics, and scenario analysis. This helps IT organizations optimize costs and communicate value to the business.
IT organizations need financial transparency to show business stakeholders the costs of specific IT services. This document outlines five steps to achieve financial transparency: 1) create an inventory of business and technical services, 2) calculate cost models for each service, 3) identify metrics to measure service consumption, 4) collect and analyze cost and usage data, and 5) benchmark costs against industry peers. Financial transparency allows IT to reduce costs, improve services, and demonstrate the value provided to the business.
Technology Business Management: Managing the Cost, Quality and Value of IT Se...Apptio
The document discusses how Technology Business Management (TBM) can help IT organizations manage costs, quality, and value. TBM provides software and methodology to track the full cost of delivering IT services. This gives IT leaders transparency into costs so they can optimize operations and have credible discussions with business stakeholders. TBM solutions also help IT finance teams provide accurate reporting on costs to different parts of the business and simplify budgeting processes.
The document discusses the future of technical support as technology and the amount of information available grows increasingly complex. It notes that intelligent support systems that can diagnose and resolve issues automatically and proactively will be important to provide better customer experiences and reduce costs. The document also describes Troppus Software's Symbi platform, which uses semantic knowledge management and adaptive intelligence to provide automated support that is integrated with customer relationship systems.
HP offers various imaging and printing services to help organizations reduce costs, increase productivity and streamline document workflows. These services include HP Care Pack services which provide phone support and on-site repairs. HP Managed Print Services provides a comprehensive suite of scalable services such as device management, supplies replenishment and workflow automation tailored for each organization. Using these services can yield substantial savings on hardware, supplies and staff time spent on printing tasks.
Develop a long-term IT plan while implementing customized IT solutions. Learn about the help desk evolution, top future IT issues, and how to move from a steady approach to stable applications.
The Future of the Help Desk e-book_All CoveredJosh Lippy
The document discusses the evolution of help desks and their increasing role in business-IT integration and strategic planning. It outlines how help desks are shifting from reactive problem-solving to proactive support through analyzing user data and customized IT solutions. The document also explores top future IT issues like cloud computing, data protection, and managing various devices and communications tools. It emphasizes that help desks aim to understand business goals and help maximize productivity through a long-term strategic IT plan.
The Future of the Help Desk e-book_All CoveredNeil Solomon
The document discusses the evolution of help desks from reactive call centers to proactive partners in business-IT integration. It outlines key future IT issues like cloud computing, data protection, and mobile device management that help desks will need to address. The document advocates for help desks to take a strategic approach to IT planning, moving from reactive problem-solving to proactive support of business goals through customized solutions and a long-term strategic plan developed in partnership with business leaders. Ultimately, help desks have the potential to significantly improve business operations and efficiency.
The document discusses ARI, a fleet management company that had issues managing large amounts of diverse data from over 10,000 vehicles. It analyzed limited information and could not aggregate data or identify trends. Adopting SAP HANA allowed ARI to analyze data faster, reducing transaction times by 5% and saving 40% of call center costs. The changes enabled faster responses, cost savings, and the ability to quickly extract insights from vast data resources.
Why and How Modern IT Departments Will Use AI in 2018 SymphonySummit
This paper focuses on an IT Operations Management and IT Service Management use-case perspective, with a number of key definitions helpful in providing a common basis for the potential use cases offered here in
Serving the long tail white-paper (how to rationalize IT yet produce more apps)Newton Day Uploads
Businesses benefit from having fewer technology tools in their 'enterprise stack'. Yet CIOs still need to encourage innovation and employ software tools as an enabler for growth and cost reduction. This white paper focuses on the role of Situational Applications platforms to reduce the number of technology platforms whilst increasing opportunities to serve the long-tail of applications demands from individuals and communities of users whose needs are unfulfilled by core enterprise platforms.
This document discusses the importance of having a robust IT technical support strategy. As businesses become more reliant on integrated IT systems, downtime can have far-reaching impacts across an organization. The costs of downtime have increased significantly in recent years. The document recommends taking a holistic view of technical support using a framework that considers people, processes, and technology. It also advises conducting an assessment of the current support structure to identify areas for improvement and prioritization. The overall message is that proactively managing technical support can help businesses optimize costs and mitigate risks from downtime in today's complex IT environments.
This whitepaper we will provide you with some tips to navigate this new way of consuming technology and support with 10 Questions to Ask Your (Would-be) MSP, providing CFO/controllers and IT managers with a checklist of key questions to ask when evaluating managed service providers.
Forrester report Digital Fuel IT financial management case-studyyisbat
This document summarizes an article about how Nationwide Mutual Insurance implemented IT operations financial management to increase transparency and collaboration between IT and business units. It discusses how Nationwide collects financial data on IT costs, allocates costs to business units based on services consumed, and provides reporting to help business units optimize their IT spending. This transparency has helped Nationwide transition IT from a cost center to a collaborative business partner and driven better joint decisions to control costs while meeting business needs.
The time has come for a new approach to IT service and support. Employees need a more mobile, social and user-centric experience and IT needs better-integrated tools and automated processes to streamline service delivery. The new IT experience helps people and business do their best work.
Meeting the Exploding Demand for New IT ServicesBMC Software
BMC provides solutions to help organizations meet the changing demands for new IT services. As users expect more consumer-like experiences, IT needs new approaches to deliver amazing user experiences and streamline service delivery. BMC offers products like Remedyforce, MyIT, and Remedy that enable processes, automation, visibility and integration to improve the user experience and make service delivery more efficient. These solutions help close the expectation gap between users and IT so that IT can better support the business.
Similar to PUTTING YOUR USERS IN CHARGE COULD SAVE YOU MILLIONS HOW USER SELF SERVICE CAN HELP YOU DRAMATICALLY REDUCE HELP DESK COSTS WHILE ADDING VALUE (20)
Why should you reclaim unused software and how can you automate the process? Companies will save money, ensure compliance, and improve security using automated reclaim.
Discover how to improve the health of your desktop PCs and laptops through 1E Computer Health, and save your users time and your organization millions of dollars.
Creating an enterprise app store empowers users to select the right software to best perform their jobs or task in hand and access it almost instantly.
This document discusses how data center managers can identify servers that are not performing useful work using Nightwatchman Server Edition software. It notes that rapid server growth has led to underutilized servers, and virtualization exacerbates this through "virtual sprawl". Nightwatchman analyzes server workload at the application level to determine what tasks constitute "useful work" like database processing versus maintenance tasks. It provides graphs showing server power usage and level of useful work, helping identify candidates for decommissioning or putting into low-power "drowsy" mode when idle. The software helps address inefficient energy use from servers performing no productive tasks.
This document describes the challenges of accurately reporting energy usage costs and carbon savings across different geographic locations with variable electricity tariffs. It explains how factors like electricity prices, carbon dioxide emission rates, and utility rebates vary in different places. The NightWatchman 6 software addresses this by allowing users to define tariffs for locations that specify the cost per kWh, carbon conversion rate, and utility provider. This enables NightWatchman to accurately calculate and report costs, emissions, and savings at each location.
This document discusses remote management of BIOS configuration on Windows workstations. It provides information on different methods for configuring BIOS settings without manually booting into the BIOS setup, including using various vendor management systems and utilities. The document also covers troubleshooting Wake-on-LAN, extending hardware inventory reporting in SMS/SCCM, an overview of what the BIOS is, and available options from major PC vendors for remote BIOS management.
Putting users in charge of finding and downloading applications they need through self-service could dramatically reduce help desk costs while adding value. User self-service allows organizations to save $300,000-$450,000 annually by reducing calls to the help desk by 20%. It also improves efficiency and effectiveness by empowering users to fulfill their own needs faster. While maintaining cost reductions, user self-service can increase the business value delivered by IT through faster request handling and more responsive support that is better aligned with business needs. Self-service allows organizations to both cut costs and improve service levels by reducing help desk workload.
BranchCache is a new feature available in Windows Server 2008 R2 and Windows 7 that reduces WAN bandwidth usage. It improves application responsiveness when workstations in a remote location access content from the head office or datacenter. It does this by downloading and caching content on the local network as it is requested, making it immediately available to other clients that subsequently request the same content.
This paper examines the BranchCache functionality specifically in the context of software distribution using System Center Configuration Manager 2007 to determine if it is an optimal solution for the deployment of software, patches and operating systems to remote, serverless branches.
This whitepaper sets out the 1E view of how 1E Computer Health™ (as part of WakeUp™) can maintain the health and performance of your PCs, allowing you to extend their lifecycle by up to two years in an effort to reduce capital expenditure.
SWEATING THE ASSET HOW IMPROVING THE HEALTH AND PERFORMANCE OF YOUR PCS CAN E...
PUTTING YOUR USERS IN CHARGE COULD SAVE YOU MILLIONS HOW USER SELF SERVICE CAN HELP YOU DRAMATICALLY REDUCE HELP DESK COSTS WHILE ADDING VALUE
1. PUTTING YOUR USERS IN CHARGE
COULD SAVE YOU MILLIONS
HOW USER SELF SERVICE CAN HELP YOU DRAMATICALLY
REDUCE HELP DESK COSTS WHILE ADDING VALUE
RICHARD CUDD
MARTIN ANDERSON
1E
AUGUST 2010
ABSTRACT: This whitepaper sets out the 1E view of how organizations could dramatically reduce help desk costs and
increase the value that the IT help desk delivers to the business by empowering end users to search for, find and
download the applications they need, when they need them
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registered trademark of 1E in the UK, US and EC. The 1E logo is a registered trademark of 1E in the UK, EC and under the Madrid protocol.
NightWatchman is a registered trademark in the US and EU.