The document discusses improving customer satisfaction on Shopee MY through addressing two problems. The first problem is that the filter bar is unable to properly sort items searched by category. The second is that customers currently have to take screenshots of desired items and send them to sellers through the chat function. To solve this, prototypes were proposed for an Automatic Filtration System to improve sorting, and an Upgraded Chat Toolbar System to allow sharing images within chats. The document concludes that presenting prototypes of these upgrades using MockingBot could help address issues and further enhance the customer experience on Shopee MY.

1. TMX1022 ICT COMPETENCY
GROUP PROJECT
SEMESTER 2 2016/2017
Improving Customer Satisfaction
towards Shopee MY
NURAISYAH SAFARINA BINTI ABDULLAH 59030
NURUL IZWANEE BINTI MOHAMAD NOR 57533
NUR AIN WAHIDATUL AKMA BINTI ARIF 58934
NUR’ IZZATI AMANI BINTI OTHMAN 58984
NUR AMALINA BINTI RASIT 58938

2.  Launched on November 2015 by Chris Feng
 Mobile first social marketplace
 Easy, secure and fuss free online shopping
 Everyone can buy and sell their items in
Shopee

3. People that
are using
Shopee
MY
Students
Working
people
Person
who loves
to shop
online
Online
sellers

4. Problem faced by Shopee users :
 Items are not properly sort by the filter bar.
 Customers still use conventional way to snap
the desired items

5. PROBLEM #1…
 The location of the filter bar is at
the top right corner of the picture
 Currently, when customer search
for ‘heels’, the filter bar unable to sort
the item properly according to its
category
 There are also several sneakers or
sandal in that section

6. PROBLEM #2
 Luckily, Shopee MY has the ‘Chat Now’ bar for the
sellers and customers to communicate in real time.
 The problem is, customers still have to snap their items
and send it to the sellers. (conventional way)
 Need more storage in their phone for the pictures.

7. PROBLEM #2 (CONT.)…
Currently, customers will need to
chat the sellers personally to ask
about the availability of the item.
They need to click the ‘Chat Now’
button at the bottom left corner.

8. PROBLEM #2 (CONT)…
This is the interface of
the chat bar.
Item desired by
customers

9. PROBLEM #2 (CONT)…
Customers will need to click the
‘Gallery’ button in order to send the
image
Then, from the gallery, they will
search for the image according to its
location in their phone gallery.

10. REVIEW SECTION.
Features that already exist.

11. FILTER TOOLBAR.
 help seller to categorize the item.
 also use to provide a user-friendly interface for the
customers
 customer or shop owner can identify trends and
make comparison specific to certain groups

12. FUNCTION.
 Supplier.
 Recommend item that has high rating for customer.
 the list of price for every item. So that, customer
can chooses want they want, which price they
preferred for every item that suitable for their
budgets .

13. WEAKNESSES
 not sorting it properly. It is because of the mistake
of the seller which sort it in wrong categorize.

14. CHAT.
 FUNCTION
 Enable users to have communication regarding the
products they want to purchase
 Can ask questions and the service provides quick
responses
 Do not have to face the seller in person
 No need to email or make a phone call to know the
details about product

15. WEAKNESSES OF CHAT
 The customers can only have a communication by
typing messages
 They cannot use voice note in communication
 Mostly if they want to purchase a specific item, they
need to click on that item before proceed to chat

16. AUTOMATIC FILTRATION SYSTEM PROTOTYPE
PROPOSED UPGRADING SOLUTIONS PROTOTYPES

17. AUTOMATIC FILTRATION SYSTEM PROTOTYPE

18. AUTOMATIC FILTRATION SYSTEM PROTOTYPE

19. AUTOMATIC FILTRATION SYSTEM PROTOTYPE

20. UPGRADED CHAT TOOLBAR SYSTEM PROTOTYPE
PROPOSED UPGRADING SOLUTIONS PROTOTYPES

21. UPGRADED CHAT TOOLBAR SYSTEM PROTOTYPE

22. UPGRADED CHAT TOOLBAR SYSTEM PROTOTYPE

23. UPGRADED CHAT TOOLBAR SYSTEM PROTOTYPE

24. UPGRADED CHAT TOOLBAR SYSTEM PROTOTYPE

25. CONCLUSION
o Shopee is the popular online shopping among user
o The basic features in Shopee is the filter toolbars
and chat
o The improvements in Shopee is to add Automatic
Filtration System and Upgraded Chat Toolbar
System
o To show the prototype of these improvements, we
used MockingBot application