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Shift Happens! for OFSA - Manage Change
The document discusses the need for innovation in the death care industry as families seek more affordable and varied options, leading to significant shifts in traditional practices. It emphasizes the importance of adapting to change, utilizing technology, and enhancing service offerings to meet the evolving needs and preferences of consumers. The author encourages professionals to rethink their strategies and remain proactive in order to stay competitive in a rapidly changing market.
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Shift Happens! for OFSA - Manage Change
- 1. death is oneof the certainties of life
- 2. and the industryis not immune
- 3. it’s time fora shift
- 4. you have developedservices for families
- 5. …but haven’t doneyour own pre-need?
- 12. don’t be thelast to react
- 13. it’s a greattime for innovation
- 14. the survival ofyour business
- 15. could hinge onyour ability to receive, grasp and act
- 16. listen to yourfamilies, employees & suppliers
- 17. can you hearme now?
- 18. what am Idoing differently tomorrow that will obtain better results than I achieved today?
- 19. profit margins cutin half
- 20. more families are choosing cheaper options
- 21. more families areshifting to cremation
- 22. it’s clear-- dying isn’t cheap these days
- 24. redefine what youoffer as standard options
- 25. what else shouldyou offer?
- 26. $11 Billion industrycan be slow to change
- 27. a few havebeen quicker
- 28.
- 29. and have founda niche
- 30. pet death careoptions
- 31. green sustainable burialpractices
- 32. don’t forget yourtech savvy customers
- 33. create a wayto attract & interact with them
- 35. Use Technology Could youuse Bar Codes or RFID?
- 36.
- 37. technology can’t trulyreplace personal service
- 38. ignoring change makesyou look antiquated
- 39. obesity has forceda shift
- 40. use this obstacleas a new business model
- 42. develop robust solutionsthat suit your families
- 43. visiting hours haveshifted
- 45.
- 46.
- 47.
- 48.
- 50. you are conductingmore events
- 51. how are youshifting?
- 52.
- 55. families want bright& inviting
- 56. change is thekey to success
- 59. genuine wins. uncommonwins. original wins.
- 60. stop doing itthe old way
- 61. start doing whatworks
- 62.
- 63.
- 64.
- 65.
- 66. don’t just getready
- 67.
- 68. don’t waste energyon emotions
- 69. spend energy onsolutions
- 70. don’t just playit safe
- 71.
- 72. Again, ask yourself… What am I doing differently tomorrow that will obtain better results than I achieved today?
- 73. when they giveyou paper
- 74. stop ‘shoulding’ allover yourself
- 75. experts have theirknowledge in order
- 76. do ordinary thingsin an extraordinary way
- 77. create your ownbucket list
- 78. create your ownbucket list You PROVIDE Solutions You CREATE Value You ENGAGE your Families You REWARD Loyalty You Reach them while you Teach them You Teach through their heart You do not Major in minor things You remain passionate about OFSA
- 79.
- 80. ©2011 James Feldman.All rights reserved.
- 81. Talk To Me Twitter:@ShiftHappensNow Hashtag: #shifthappens LinkedIn: www.linkedin.com/in/jamesfeldman www.shifthappens.com
Editor's Notes
- #53 Is the focus on you or your services?Are you listening and observing?Are you informative or persuasive?Do you provide adequate support?Did you create magic in your message?Did you engage your policy manual?