JUNEANDRES - ApplicationSupport.docx
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The document provides a summary of qualifications and work experience for June Thomas J. Andres. It outlines her experience in application support for retail and mortgage industries. She has worked as a Software Engineer and Product Support Engineer at Altisource Business Solutions providing functional and technical support. Prior to this, she was a Software Engineer and Senior Programmer at Accenture providing application management and support.
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Similar to JUNEANDRES - ApplicationSupport.docx (20)
Deepa_Resume (Manual Testing _2 years Exp_Updated)
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JUNEANDRES - ApplicationSupport.docx
- 1. JUNE THOMAS J. ANDRES Software Engineer | Application Support Add: 9B Calachuchi St. Mother Earth Subdivision Las Pinas City Cel: +63939 9275 506 Email: jtjandres@gmail.com Summary of Qualifications ➢ Application support experience in Retail and Mortgage Industries ➢ Experience w ith software development and testing ➢ Adept in providing telephone-based, remote control-based and face-to-face usersupport Professional Experience Altisource Business Solutions, Pasay City Software Engineer / Product Support Engineer September 2013 – Present Client: Ocwen Financial Corporation Nature of Business: Mortgage ➢ Responsible for providing functionaland minor technical support for products/applications supported ➢ Work on incident tickets raised on applications supported and resolve them by adhering to support SLA ➢ Ow n and execute day-to-dayoperations including scheduled and adhoc maintenance of the production system ➢ Collaborate w ithin support group and other organizations of Altisource to provide quality service to both internal and externalcustomers ➢ Achieve career growth and professionaldevelopment by building individual and team capability ➢ Work closely w ith product engineering teams on technicaldesign issues and product changes ➢ Drive efforts to improve Support SLA for supported products ➢ Work and resolve reported product and production issues ➢ Act as mentor and role model for support engineers; provide direction to others, review solutions and articles ➢ Actively participate in know ledge sharing and know ledgebase creation ➢ Manage customer escalations and recognize when to solicit additional help ➢ Participate in highest-leveltechnicaldiscussions with product teams to resolve product issues and represent ➢ customer segments. ➢ Established as SME/Champion in one of the applications supported ➢ Provide input and feedbackfor teamincident or request resolution. ➢ Process improvement initiative ➢ Incident Management Calls ➢ Provide Training to business users Accenture Inc., Makati City Software Engineer / Senior Programmer March 2012 – September 2013 Associate Software Engineer May 2010 – Feb 2012 Client: Best Buy Nature of Client: Retail ➢ Provided application management and support for 7 applications w ith over 250 business users located in US, China, and UK ➢ Investigated and provided minor source code fix or enhancement based on defects found in w eb/portal applications ➢ Monitored critical jobs and database performance during both offshore and onshore time w indows ➢ Monitored and resolved tickets/issues within SLA time ➢ Maintaining, tuning and repairing applications; performing preventive maintenance activities ➢ Handle incoming communications for the team and conduct proper escalation as necessary ➢ Conducted research and investigation for resolution of new issues ➢ Monitored the overall health in the application servers ➢ Facilitated and monitored systemoutages, patching, and upgrade ➢ Pioneered management and support of a new ly rolled out application
- 2. ➢ Worked on resolution of fresh issues fromthe new application and facilitated occasionalupgrades ➢ Implementing actions required to deploy an application ➢ Ensuring successfulmigration of w orkto production through participation in deployment activities ➢ Providing user support by addressing business inquiries and issues reported ➢ Creating test scripts and scenarios; executing and documenting tests, performing regression testing ➢ Attended daily business meetings/calls, incident management calls ➢ Incident, Problem and Change Management ➢ Established self as SME in 3 of the applications supported. ➢ Trained and supervised new hires/roll-ins in the team regarding the applications supported. ➢ Performed Know ledge Transfer ➢ Daily business calls/checkpoint Tools Ticketing: ITSM, Service Now , CA Service Desk Coding: IBM Rational Software Developer, Serena Version Manager, GitHub, Selenium, HTML, CSS, Javascript SQL: Oracle SQL Developer Others: IBM Master Data Management, SOAP UI, WinSCP ,JIRA, Node Trainings Softw are Engineering Fundamentals: Java, Application Testing (2010) Retail Overview (2012) Fusion Applications: Extend Applications w ith ADF(July 2013) Education Bachelor of Science in Information Technology, San Beda College - Alabang, Muntinlupa City, 2010