This document discusses introducing Key Emotional Indicators (KEIs) to establish a productive collaboration culture. It proposes that three core KEIs - appreciation, empathy, and integrity - be added to existing key performance indicator (KPI) metrics. An extended set of nine KEIs including solidarity, helpfulness, and reliability is also suggested. Regular measurement of KEIs for collaborative projects and team members could help accelerate digital transformation by fostering qualities like openness, sincerity, and vulnerability among colleagues. The goal is to integrate emotional considerations into business practices and tackle complex problems with a holistic "wholeness approach".

2. SHAPING HEALTHY
COLLABORATION
THROUGH KEIs.
Key Emotional Indicators (KEIs) as essential factors for
accelerating digital transformation.
Hamburg, 8 September 2015

3. WHAT THE HELL HAS THE DRAGON GOT
TO DO WITH IT?
Source: Tarotistats.com

5. Source: fotolia.com

6. WE RULE OUT TEAMWORK FROM THE
VERY START IN TWO WAYS (1):
Source: Meetingtogether.org

7. WE RULE OUT TEAMWORK FROM THE
VERY START IN TWO WAYS (2):
Source: Dilbert.com

8. “We can’t go on together
With suspicious minds.
And we can‘t build our dreams
on suspicious minds.”
(Elvis Presley, “Suspicious Minds” lyrics)

9. MY GUT FEELING WAS CONFIRMED
ONCE I LOOKED INTO A FEW NUMBERS (1):
Source: Altimeter Group, Digital Transformation Survey 2014

10. MY GUT FEELING WAS CONFIRMED
ONCE I LOOKED INTO A FEW NUMBERS (2):
Source: Altimeter Group, Digital Transformation Survey 2014

11. CULTURE AND
COLLABORATION ARE
THE KEY TO MASTERING
FUTURE CHALLENGES*!
*ESPECIALLY DIGITAL TRANSFORMATION

12. COLLABORATION WILL BE CRUCIAL
BOTH INTERNALLY AND EXTERNALLY!
Great firms have a proven inability to waken
disruptive forces within their structures:
INTERNALLY
Adopt the Collaborative Econ. Value Chain:
EXTERNALLY
Source: BrainyQuote.com Source: The Collaborative Economy, Altimeter Group 2013

13. HOW DO WE COLLABORATE
CORRECTLY?

14. Sources: drweb.de, wavetank.de, besser20.de, alphanodes.com

15. Leadership
Goals Roles
Documentation
Processes
Tasks
Responsibilities
Communication
Reliability
Team Size
Democracy
Team Spirit Mobile Access
Centralfiling
Project
Management

16. TO ESTABLISH A PRODUCTIVE COLLABORATION CULTURE
I’M INTRODUCING THE
KEI PRINCIPLE!

18. LET’S BORROW FROM WHAT WE KNOW
ABOUT COOPERATIVE LEARNING.
“The research on cooperative learning is
one of the greatest success stories in the history of educational research.”
(Slavin, Hurley & Chamberlain: Cooperative Learning and Achievement:
Theory and Research, 2003)

19. FOUR FACTORS FOR COOPERATIVE
LEARNING.
COMMUNICATION
STRATEGIES
CONFLICT
MANAGEMENT
INTERACTION
STRATEGIES
COOPERATIVE
VALUE
SYSTEM
Source: Mandl/Krause 2001, LMU, Learning Competencies for the Knowledge Society

20. THE COOPERATIVE VALUE SYSTEM:
APPRECIATION EMPATHY
INTEGRITY
SOLIDARITY
HELPFULNESSRESPONSIBILITY
TOLERANCE
RELIABILITY
Source: Mandl/Krause 2001, LMU, Learning Competencies for the Knowledge Society

21. THE COOPERATIVE VALUE SYSTEM:
APPRECIATION EMPATHY
INTEGRITY
SOLIDARITY
HELPFULNESSRESPONSIBILITY
TOLERANCE
RELIABILITY
Source: Mandl/Krause 2001, LMU, Learning Competencies for the Knowledge Society

22. 3 CORE CONDITIONS OF A TRANSFORMATIONAL
CLIENT-THERAPIST RELATIONSHIP:
Source: Photo abercita04.hubpages.com; 6 Core Condition of The Client-Centric Therapy by Carl Rogers (1940/50s)

23. THEREFORE, I SUGGEST 3 CORE KEIs.
APPRECIATION
Non-judgemental respect
EMPATHY
Process of
understanding
INTEGRITY
Respectability
KEY
EMOTIONAL
INDICATORS

24. AND A RELEVANT EXTENDED KEI SET.
APPRECIATION EMPATHY
INTEGRITY
SOLIDARITY
HELPFULNESS
RESPONSIBILITY
TOLERANCERELIABILITY
AUTHENTICITY
OPENNESS
SINCERITY
VULNERABILITY

25. A SENSIBLE SET WILL HELP COMPANIES
TO ACCELERATE COLLABORATION!
APPRECIATION EMPATHY
INTEGRITY
SOLIDARITY
HELPFULNESS
RESPONSIBILITY
TOLERANCERELIABILITY
AUTHENTICITY
OPENNESS
SINCERITY
VULNERABILITY

26. LET’S ADD KEIs TO OUR KPI SET TO FOSTER
A PRODUCTIVE COLLABORATION CULTURE.
KPI SET
KEI SET
• Long-term
strategic ideas
• Short-term
tactical ideas
• 3 core ideas:
integrity, empathy,
appreciation
• Up to 9 extended ideas:
solidarity, helpfulness,
responsibility, tolerance,
reliability, authenticity,
openness, sincerity,
vulnerability

27. LET’S ADD KEIs TO OUR KPI SET AND
FOSTER A PRODUCTIVE COLLABORATION
CULTURE.
KPI SET
KEI SET
• Long-term
strategic ideas
• Short-term
tactical ideas
• 3 core ideas:
integrity, empathy,
appreciation
• Up to 9 extended ideas:
solidarity, helpfulness,
responsibility, tolerance,
reliability, authenticity,
openness, sincerity,
vulnerability
INTRODUCE, LIVE, CLAIM AND MEASURE
KEIs IN EVERYDAY BUSINESS!
(OR AT LEAST FOR EVERY COLLABORATIVE PROJECT
AND EVERY SINGLE PROJECT MEMBER.)

28. IN THE END IT’S ALL
ABOUT KILLING OUR
EGOS!

29. AND ADDING A NEW TYPE OF
WHOLENESS TO OUR BUSINESS
PRACTICE.

30. TO TACKLE THE MORE COMPLEX
PROBLEMS WE WILL HAVE TO WORK ON:
The Theory of
Spiral Dynamics
by Don Beck and
Chris Cowen
claims that under
difficult
circumstances
mankind creates
and integrates new
conceptual models
that can solve all
newly developed
problems.
Source: Photo architectural-review.com: According to the Theory of Spiral Dynamics by Don Beck and Chris Cowen
Current majority of
businesses (KPI-focused)
Latest business develop-
ments (KEI-focused)
Pioneering businesses
(KPI- + KEI-focused)

32. MANY THANKS!
MORE ON KEY EMOTIONAL INDICATORS:
WWW.KEI.PARTNERS
YOU CAN CONTACT ME AT
STEFANIE.KUHNHEN@GRABARZUNDPARTNER.DE

33. MORE TO READ ON THE PIONEERING
‘WHOLENESS APPROACH’ IN BUSINESS:
Source: Photo across-technology.com