Shannon Leigh resume
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Shannon Leigh is seeking a Customer Service Manager position utilizing 25 years of experience in customer service, sales, and production roles at Vertellus Specialties Inc. She has held various positions there since 1989, including her current role as Operation Support Administration since 2012. She creates purchase orders, maintains inventory, prints labels, and updates quality documents. She has a B.S. in Business Administration and an A.S. in Elementary Education.
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Shannon Leigh resume
- 1. S H A N N O N L E I G H 4 0 5 3 C A I R O W A Y AVON, INDIANA 46123 D A Y ( 3 1 7 ) 2 4 8 - 6 4 4 8 C E L L ( 3 1 7 ) 7 3 6 - 5 3 0 3 OBJECTIVE To gain employment as a Customer Service Manager utilizing my acquired skills and 25 years’ experience at Vertellus in various roles of Customer Service, Sales, and Production. EXPERIENCE Vertellus Specialties Inc. Indianapolis, IN October 2012 to Present: Operation Support Administration Create Purchase Requisitions for Raw Materials and Packaging Supplies Receive and maintain inventory in SAP Convert Production Schedule from SAP to Excel for Management and Operators Print labels for all products produced in Unit 38 CSO/CAR coordinator Update and maintain Quality Documents in Elmer 2007-2012 Sales Analyst SAP Customer master and Sales Price data management Specific Forecast and COPA reports upon request Field Inquiries from website and other subscriptions Trade show coordinator Developed Customer Survey SharePoint Coordinator 2001-2007 Market Analyst Gather and distribute statistics for pyridine products Account manager forecast accuracy tracking Generate reports for Sales personnel: Sales History; Open Orders Weekly Forecast Accuracy for month to date sales; Accounts Receivable CSO Coordinator NRCC SAP transactions 1989-2001 Customer Service Representative / Supervisor SAP R3 Super User for Sales and Distribution Train personnel at various plant sites in Sales & Dist. module of SAP Facilitate the work activities of two customer service representatives Resolve internal issues concerning customers Maintain the Vertellus customer complaint/resolution system Develop follow-up procedures for product sample shipments Processed orders and invoices from customer requests
- 2. S H A N N O N L E I G H 4 0 5 3 C A I R O W A Y AVON, IN 46123 D A Y ( 3 1 7 ) 2 4 8 - 6 4 4 8 C E L L ( 3 1 7 ) 7 3 6 - 5 3 0 3 3 EDUCATION 1993-1995 Indiana Wesleyan University Indianapolis, IN B.S., Business Administration 1984-1987 Ball State University Muncie, IN A.S. Elementary Education Project Management; Inside Trade Finance & Letters of Credit; Inco Terms INTERESTS President - Johnson County Investment Club Grant Park Book Club Volunteer for HOST (Helping One Student at a Time) REFERENCES Name Company Title Carlin Kauffman Vertellus Specialties Inc. Supply Chain Analyst 317-248-6433 1500 S. Tibbs Avenue Indianapolis, IN 46241 Lucy Endris Carpenter Realtors Real Estate Broker 317-459-5364 3 E Monroe St Franklin IN 46131 Jill Dilk NVR Mortgage, Inc. Senior Underwriter 704-815-3624 Charlotte, NC