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Shahnaz Begum
6 Somerton Road,
Newport, S Wales, NP19 8LD
Mobile: 07837909074
Email: shahnaz2k7@hotmail.co.uk
Objective
A highly motivated recent Psychology and Counselling graduate looking to develop practical skills
in the work force. Recently graduated in Psychology and Counselling from University of Wales
Trinity Saint David. Have worked in various retail, care and voluntary positions where majority of
responsibilities involved dealing with customer inquiries, interacting with people from all walks of
life and helping people overcome difficulty and tragic circumstances. I have gained excellent
transferrable skills from employment and higher education including customer service,
communication, verbal and problem solving skills. I have also been able to develop
organisational and planning skills to a much higher standard that not only influences my own work
ethic but also the work ethic of those working alongside me. I am a hardworking and caring
individual who flourishes to do the utmost possible in everything I do. I am now seeking to hone
my skills within the Health sector.
Education
University of Wales Trinity Saint David Swansea, W Glamorgan
BSc Counselling Studies and Psychology (Upper Class 2:1 Grade)
Graduated: July 2016
University of South Wales Newport, S Wales
Access to Higher Education Science Pathway (Merit Grade)
Graduated: July 2013
Coleg Gwent Newport, S Wales
BTEC Level 2 in Health and Social Care (Distinction Grade)
Graduated: July 2010
Lliswerry High School Newport, S Wales
GCSES (5 C Grades)
Graduated: July 2006
Work Experience
Jun 16 – October 2016: Community Banker (Part-time) Cardiff, S Wales
Barclays PLC Bank
Responsibilities:
 Assist customers with general banking duties.
 Respond to any problems and queries that customers are faced with.
 Motivating customers to take advantage of the products and services on offer.
Dec 14 – Jun 16: Student Ambassador (Part-time) Swansea, W Glamorgan
University of Wales Trinity Saint David
Responsibilities:

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 Attend open days and induction days at the university in order to encourage and motivate
potential students to complete their degrees at this establishment.
 Respond to any problems and queries potential students have in relation to the university.
 Assist with filing and mailing letters and leaflets.
Jul 15 – Apr 16: Bar Associate (Part-time) Swansea, W Glamorgan
The Bank Statement, JD Wetherspoons
Responsibilities:
 Cash handling.
 Work behind the bar serving food and drink orders to customers.
 Waitress duties including waiting on tables and clearing up.
Jan 15 – Jun 15: Support Volunteer (unpaid) Swansea, W Glamorgan
Family and Friends of Prisoners Services charity
Responsibilities:
 Helping prisoner’s family and friends to come to terms with their loved one being in prison.
 Offer support, guidance and information via telephone or in person.
 Assist with advocacy and attending court.
Aug 10 – Sep 13: Support Worker (part-time) Newport, S Wales
Reach Supported Living
Responsibilities:
 Support vulnerable people with mental health to live independently in their own homes and
community.
 Advocate by Liaising with a multidisciplinary team.
 Follow care plans and request meetings when needed.
 Completed a QCF Level 2 Qualification in Health and Social Care.
Aug 09 – Sep 11: George Clothing Assistant (part-time) Newport, S Wales
Asda
Responsibilities:
 Serve customers and deal with inquiries.
 Cash handling.
 Stock take and clean shop floor.
References
Dr Michelle Thomas – Principal Marketing
Officer
University of Wales Trinity Saint David
Phone: 01792 481278
Email: michelle.thomas@uwtsd.ac.uk
Dr Judith Marshall – Senior Lecturer and
Programme Director
University of Wales Trinity Saint David
Phone: 01792 482013
Email: judith.marshall@uwtsd.ac.uk