This document contains a resume for Oyewumi Noinmat Adeola. She has over 7 years of experience working in customer service roles at Unity Bank plc in Lagos, Nigeria. Her skills include proficiency in Microsoft Office applications, analytical problem solving, strong communication and negotiation skills. She holds several certificates in customer service, emotional intelligence, and social intelligence from Chicago Institute of Business. She has a BSc in Sociology from Ahmadu Bello University Zaria and speaks English and Yoruba.

1. OYEWUMI NOINMAT ADEOLA
1, kajola street mende maryland, Lagos
Email: - shade.4real@yahoo.com
Mobile: - 08030427432
Date of Birth: - 21st April 1985
State: - Kwara
Local Govt. Area: - Offa
Language Spoken: - English and Yoruba
Sex: - Female
Marital Status: - Married
Religion: - Islam
Nationality: - Nigerian
OBJECTIVE:
To work in a competitive and challenging environment, and contribute
effectively attaining professional distinction and proficiency
SKILLS
- Proficient in Microsoft office application (Excel, Word and Power Point)
- Analytical Problem solving skills
- Strong communication and negotiation skills
- Detail oriented and works with a high degree of accuracy
- Ability to multitask
- Handles confidential financial and personal information appropriately
- Ability to tactfully handle stressful and difficult situations
- Possess strong problem solving skills
EDUCATIONAL BACKGROUND
Customer Service Certificate -: Chicago Institute of Business, Illinois (2015)
Emotional Intelligence Certificate -: Chicago Institute of Business, Illinois (2015)
Social Intelligence Certificate -: Chicago Institute of Business, Illinois (2015)
Body Language Basic Certificate-: Chicago Institute of Business, Illinois (2015)
Assertiveness and self Confidence Certificate-: Chicago Institute of Business, (2015)
B.sc Sociology -: Ahmadu Bello University Zaria (2010)
Certificate in Basic Computer Applications-: Kwara State Resource Center, Ilorin, (2007)

2. WORKING EXPERIENCE
Unity Bank plc Opebi Branch Lagos state 2012 to date
Duties
As a Customer Service Officer
- Receive and respond to customer service account inquiries on account
balances, transactions details, statements ,fees and charges
- Opening new accounts/closing of accounts
- Attend to inquiries on internet services
- Set up periodic payment authority on accounts
- Promotes bank product and services
- Identify customer needs and refer customers to the appropriate banking
services and representatives
- Issuing of ATM Cards and changing customer passwords
- Issuing cheque books to customers
As a Head teller
- Acceptance of deposit from customers
- Paying cash to customers
- Credit and debit customer’s account accordingly
- Call-over of Teller Transactions
- Training newly employed tellers
- Overseeing the affairs of the new tellers
-
As a funds transfer officer
- Posting of Salaries
- Booking of FTD for customers
- Issuing of drafts
Unity Bank (Head Office Annex Branch) (NYSC) 2010/2011
290A Akin-Olugbade Street, Victoria Island, Lagos State
Duties
- Customer service: I was exposed to basics and fundamentals of customer
service operations, how to relate with customers, where to find information,
how to find information and how manage large numbers of customers within
the banking hall.
- Funds Transfer: I was exposed to the basics of issuing drafts, how to post
salaries, and how to book FTD for customers.
HOBBIES
Cooking and Reading

3. REFEREES
Mrs Atinuke Rogers
AELEX Law Firm,
7th Floor Marble House,
1 Kingsway Road, Falomo Ikoyi
Lagos State
Tel: +2348023062972
Mr Adegboyega Kamarudeen
Sociology Department
Ahmadu Bello University, Zaria
Kaduna State
Tel: +2348038500858