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This document discusses customer service in facilities management. It defines customer service as providing a positive experience before, during, and after purchasing something. It also refers to the department within a company focused on these processes. The document explores who customers are, what their needs are, what customer service deals with like complaints and inquiries, and common issues around competency, awareness, communication and coordination. It emphasizes that quality is key to good customer service.
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day2customerservicenew199-120527070048-phpapp01
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🤩Madras University, Banking & Insurance - syllabus of I M.COM General.
2023-2024
Key points for;
✌️Meaning of the term 'customer service in the insurance sector'
✌️Explaining various service providers online
✌️Explaining the meaning of the term 'insurance agent'
✌️Who is Insurance customer representative
✌️Brief explanation about the key aspects of customer service
✌️Explaining how the quality of service plays an important role in the insurance sector
✌️Description of the communication of agents in insurance to customers.
Useful for last-minute revision!👍
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What are customer value satisfaction and loyalty and how can companies delive...
What are customer value satisfaction and loyalty and how can companies delive...
How can we achieve excellence in services marketing?
How can we achieve excellence in services marketing?
Sfm presentation pm maizan
- 1. SUPPORT SERVICE in FM : CUSTOMER SERVICE AYU PRIMASARI ANDINI, HILMI RAZAK, IVAN MOHARYA KASIM, LI CONG, MD ZAFRAN NASRUDIN, MUHAMMAD ALHAM ISHARI, MOHD ROSZAIMY MUSA
- 2. CUSTOMER SERVICE CUSTOMER SERVICE IS TO PROVIDE PEOPLE WITH A POSITIVE, HELPFUL EXPERIENCE BEFORE, DURING AND AFTER BUYING SOMETHING. IT ALSO CAN REFERE TO A DEPARTMENT WITHIN A COMPANY THAT FOCUSES ON THIS PROCESSES.
- 3. WHO IS THE CUSTOMER ? Depending on which WORKPLACE where they get the product or services
- 4. WHAT ARE CUSTOMER NEEDS? depending on over the product or service (core) and beyond that (non-‐core) Customer ExpectaUon meets or exceed Customer SaUsfacUon
- 5. WHAT ARE CUSTOMER SERVICE DEALING WITH ? COMPLAINTS INQUIRIES FEEDBACK SPECIAL REQUEST
- 6. WHAT ARE THE ISSUES ? COMPETENCY LEVEL AWARENESS COMMUNICATION COORDINATION UNSTRUCTURED / UNCLEARED SOP RESPOND TIME
- 8. THANK YOU