This document provides guidance for participants of the Global Service Jam 2014 in San Francisco on conducting user research through observation and bodystorming. It encourages attendees to go out and observe people to understand their needs, having identified some objectives and questions in advance. It then discusses tips for asking open-ended yet controlled questions during interviews. Finally, it introduces the concept of bodystorming, where participants act out scenarios to gain insights, focusing on how things unfold rather than what is done. Attendees are instructed to try multiple concepts and embrace the context to refine their ideas.