Providing LibraryH3lp
Pam Sessoms, Undergraduate Librarian, University of North Carolina–Chapel Hill, LibraryH3lp
Libraryh3lp was created three years ago to solve technical problems associated with offering night-time collaborative chat and IM reference services between Duke, NCSU, and UNC-Chapel Hill. It is now a popular, low-cost virtual reference platform used by over 300 libraries around the world. Behind the scenes, Libraryh3lp was conceived of and continues to be provided by Eric Sessoms, President of Nub Games, Inc., with assistance from Pam Sessoms, a working librarian at UNC-Chapel Hill. Come learn more about the business and operational sides of Libraryh3lp, including the benefits and challenges involved with this unique model.
Mailbox is the new app that is only for Gmail. Mailbox is the smart Gmail-only mail app that gets largely rave reviews for the manner it comforts iPhone users amending their in boxes.
Mailbox is the new app that is only for Gmail. Mailbox is the smart Gmail-only mail app that gets largely rave reviews for the manner it comforts iPhone users amending their in boxes.
Email is now the bane our existence: necessary, but overwhelming. There are ways to keep email in its place, be productive, and minimize stress. This presentation shows you:
* Why our brains were not equipped to deal with a constant stream of emails
* How to process emails in a way that doesn’t mess up your hypersensitive “cognitive machinery.”
* How to filter unproductive emails automatically (without spending even one minute setting up filters or fooling with technology).
* How to spot emails sent by hackers who are waiting for you to click a booby-trapped link so they can get complete control of your computer and all of your data.
* How to crank out responses to emails 300% faster than you’re used to.
A very successful talk where in I discuss the top 10 failures of organizations I have personally experienced when trying to scale. More than just performance!
Thinking Outside the Cube: How In-Memory Bolsters AnalyticsInside Analysis
The Briefing Room with Mark Madsen and IBM
Live Webcast on Aug. 27, 2013
Visit: www.insideanalysis.com
What's old is often new again, especially in the world of information management. The innovation of OLAP cubes years ago transformed business intelligence by empowering analysts with significantly faster number-crunching capabilities. Today, with data volumes exploding, a new kind of cube is offering similar value, thanks in large part to in-memory analytics.
of The Briefing Room to learn from veteran Analyst and practitioner Mark Madsen of Third Nature, who will explain how this new wave of in-memory technology can give analysts a needed boost for dealing with the rising tide of data volumes and types. He'll be briefed by Chris McPherson of IBM Business Analytics, who will tout IBM Cognos Dynamic Cubes, which were specifically designed to let business users maintain the speed and agility they need for their analytical solutions.
Managing Information Overload
Presenter: Kathleen Brockel
We are bombarded by an avalanche of information each day. We have to remember relevant facts about our cases, while running from duty to duty and juggling the needs of the multitudes. We try to stay above water by relying on our ability to remember the "important" stuff. We lay awake at night running through the lists of things we need to remember to do. We use a calendar to let us know where to be and when. We do our best to outrace the pending crisis. There is a better way.
In this session, we will explore a system developed by David Allen called Getting Things Done (GTD). We will: understand the theory; practice applying the system; explore how the system can be modified to fit our realities and personalities; discuss techniques for managing email; be shown a number of quick free tricks to save time and track information; and learn how to plan and implement projects
Ember (along with a whole family of related open source tools) is steadily reducing the cost of shipping sophisticated applications. By making it easier to compose applications out of high-level, shared pieces, and deploy them on demand to commodity hosting, we've been sowing the seeds for a revolution in how software gets built and paid for. This is a talk about both the technical "how" -- including the latest work in the Cardstack project -- and the "why": our opportunity to grow an open, decentralized software ecosystem that can sustainably pay for open source while respecting user freedom.
This was a talk, largely on Kamaelia & its original context given at a Free Streaming Workshop in Florence, Italy in Summer 2004. Many of the core
concepts still hold valid in Kamaelia today
Velocity Conference: Building a Scalable, Global SaaS Offering: Lessons from ...Intuit Inc.
QuickBooks Online is the no. 1 small business cloud accounting solution worldwide. In this session we discussed how we built a highly scalable, global SaaS offering and the lessons learnt along the way.
Achievement summary during 2017 start with intro about IT depart.docxnettletondevon
Achievement summary during 2017: start with intro about IT department and how they are trying to support the company and making their work very efficiently and effectively by implementing these system and then listed these system
In 2017 we used three system:
1- Q-time: the attendance system and install biometric devices in most of the work location and al of them are connecting to our network router.
by implementing this system, this help the employee to make permission, apply for vacation from the website and his/ her managers will approve and will reflect in the time sheet report .no need to send email to HR or to their managers , it saving time and smooth the process.
Also, it helps HR team to process timesheet in a very easy way and it will not take time from them like before as they doing it manually.
Us as an IT department we worked so hard to implement this system and enforce the HR requirements. during this project we had many meetings with the developers to make sure that they understood HR requirements
2-EDGE HRMS: We have been starting a new HRMS instead of the old system. old system was a server based but this is a web based and we can access from anywhere and anytime. for payroll and started this project in May 2017, we go live in sep 2017. in this system, hr can add new employees, change PAF, close PAF, and leave application . we have just implemented the workflow process for some feature and that’s will help us to minimize the paper and get management approval very quick regardless where are they as they can enter and approve the vacation and other activities that required their approval.
3- vehicle Fleet Management System: explain this system it is a company vehicle tracking system.
4- Ticketing system: we have been started using ticketing system to support employees and handle their request in very smooth way. ( spicework) write about this and the feature. how it works.
this is also helping us to measure the performance of the departments by generating a monthly report and check how many tickets did we close and what was the request and who was handling this from IT department. Also, monthly report will be shared with our manager to check IT department performance
Something we do not do it now as department but we are going to do in 2018:
1- documented everything as department each stff of IT department has to documented evry process and procdure he is doing and make it available in the server so every one of the team will have access and see what happened. in case of some one is absent it easy for us to know what he is doing and complete his work rather than asking him about the password or how to do this. everything will be documented. such as how to install windows from th scratch, how to restore a laptop, how to configure IP phones and etc. this will help us to reduce dependency on one employee to do the task. all staff should know how to do department tasks.
2- clear the IT payment every mo.
Effective and efficient distributed, web based document capture architectureCAPSYS Technologies
In contrast to Centralized Document Capture that requires all documents to be scanned with hardware and software at one central location, Distributed or decentralized Document Capture software (or Software as a Service) is a welcome, cost‐effective alternative.
To date, Document Capture offerings in a Distributed model have been extremely limited. The distributed model impacts the traditional Centralized Capture licensing revenue generated by many major software makers. Those per‐click counts, seat and server licenses add up!
Distributed Capture systems allow companies to shift the usual capture costs outward to the point of document origin – eliminating shipping, software, maintenance, labor and other costs. With newly‐available Distributed Capture over the Web, companies can shift costs almost entirely outside of the organization, bringing even greater savings.
Most importantly, these savings can be achieved with Distributed Capture software/SaaS systems without sacrificing the capabilities of traditional software.
This white paper describes the fundamental building blocks of Distributed, Web‐Based Document Capture architecture, and share numerous tricks, tips and realities of the Capture process...
Email is now the bane our existence: necessary, but overwhelming. There are ways to keep email in its place, be productive, and minimize stress. This presentation shows you:
* Why our brains were not equipped to deal with a constant stream of emails
* How to process emails in a way that doesn’t mess up your hypersensitive “cognitive machinery.”
* How to filter unproductive emails automatically (without spending even one minute setting up filters or fooling with technology).
* How to spot emails sent by hackers who are waiting for you to click a booby-trapped link so they can get complete control of your computer and all of your data.
* How to crank out responses to emails 300% faster than you’re used to.
A very successful talk where in I discuss the top 10 failures of organizations I have personally experienced when trying to scale. More than just performance!
Thinking Outside the Cube: How In-Memory Bolsters AnalyticsInside Analysis
The Briefing Room with Mark Madsen and IBM
Live Webcast on Aug. 27, 2013
Visit: www.insideanalysis.com
What's old is often new again, especially in the world of information management. The innovation of OLAP cubes years ago transformed business intelligence by empowering analysts with significantly faster number-crunching capabilities. Today, with data volumes exploding, a new kind of cube is offering similar value, thanks in large part to in-memory analytics.
of The Briefing Room to learn from veteran Analyst and practitioner Mark Madsen of Third Nature, who will explain how this new wave of in-memory technology can give analysts a needed boost for dealing with the rising tide of data volumes and types. He'll be briefed by Chris McPherson of IBM Business Analytics, who will tout IBM Cognos Dynamic Cubes, which were specifically designed to let business users maintain the speed and agility they need for their analytical solutions.
Managing Information Overload
Presenter: Kathleen Brockel
We are bombarded by an avalanche of information each day. We have to remember relevant facts about our cases, while running from duty to duty and juggling the needs of the multitudes. We try to stay above water by relying on our ability to remember the "important" stuff. We lay awake at night running through the lists of things we need to remember to do. We use a calendar to let us know where to be and when. We do our best to outrace the pending crisis. There is a better way.
In this session, we will explore a system developed by David Allen called Getting Things Done (GTD). We will: understand the theory; practice applying the system; explore how the system can be modified to fit our realities and personalities; discuss techniques for managing email; be shown a number of quick free tricks to save time and track information; and learn how to plan and implement projects
Ember (along with a whole family of related open source tools) is steadily reducing the cost of shipping sophisticated applications. By making it easier to compose applications out of high-level, shared pieces, and deploy them on demand to commodity hosting, we've been sowing the seeds for a revolution in how software gets built and paid for. This is a talk about both the technical "how" -- including the latest work in the Cardstack project -- and the "why": our opportunity to grow an open, decentralized software ecosystem that can sustainably pay for open source while respecting user freedom.
This was a talk, largely on Kamaelia & its original context given at a Free Streaming Workshop in Florence, Italy in Summer 2004. Many of the core
concepts still hold valid in Kamaelia today
Velocity Conference: Building a Scalable, Global SaaS Offering: Lessons from ...Intuit Inc.
QuickBooks Online is the no. 1 small business cloud accounting solution worldwide. In this session we discussed how we built a highly scalable, global SaaS offering and the lessons learnt along the way.
Achievement summary during 2017 start with intro about IT depart.docxnettletondevon
Achievement summary during 2017: start with intro about IT department and how they are trying to support the company and making their work very efficiently and effectively by implementing these system and then listed these system
In 2017 we used three system:
1- Q-time: the attendance system and install biometric devices in most of the work location and al of them are connecting to our network router.
by implementing this system, this help the employee to make permission, apply for vacation from the website and his/ her managers will approve and will reflect in the time sheet report .no need to send email to HR or to their managers , it saving time and smooth the process.
Also, it helps HR team to process timesheet in a very easy way and it will not take time from them like before as they doing it manually.
Us as an IT department we worked so hard to implement this system and enforce the HR requirements. during this project we had many meetings with the developers to make sure that they understood HR requirements
2-EDGE HRMS: We have been starting a new HRMS instead of the old system. old system was a server based but this is a web based and we can access from anywhere and anytime. for payroll and started this project in May 2017, we go live in sep 2017. in this system, hr can add new employees, change PAF, close PAF, and leave application . we have just implemented the workflow process for some feature and that’s will help us to minimize the paper and get management approval very quick regardless where are they as they can enter and approve the vacation and other activities that required their approval.
3- vehicle Fleet Management System: explain this system it is a company vehicle tracking system.
4- Ticketing system: we have been started using ticketing system to support employees and handle their request in very smooth way. ( spicework) write about this and the feature. how it works.
this is also helping us to measure the performance of the departments by generating a monthly report and check how many tickets did we close and what was the request and who was handling this from IT department. Also, monthly report will be shared with our manager to check IT department performance
Something we do not do it now as department but we are going to do in 2018:
1- documented everything as department each stff of IT department has to documented evry process and procdure he is doing and make it available in the server so every one of the team will have access and see what happened. in case of some one is absent it easy for us to know what he is doing and complete his work rather than asking him about the password or how to do this. everything will be documented. such as how to install windows from th scratch, how to restore a laptop, how to configure IP phones and etc. this will help us to reduce dependency on one employee to do the task. all staff should know how to do department tasks.
2- clear the IT payment every mo.
Effective and efficient distributed, web based document capture architectureCAPSYS Technologies
In contrast to Centralized Document Capture that requires all documents to be scanned with hardware and software at one central location, Distributed or decentralized Document Capture software (or Software as a Service) is a welcome, cost‐effective alternative.
To date, Document Capture offerings in a Distributed model have been extremely limited. The distributed model impacts the traditional Centralized Capture licensing revenue generated by many major software makers. Those per‐click counts, seat and server licenses add up!
Distributed Capture systems allow companies to shift the usual capture costs outward to the point of document origin – eliminating shipping, software, maintenance, labor and other costs. With newly‐available Distributed Capture over the Web, companies can shift costs almost entirely outside of the organization, bringing even greater savings.
Most importantly, these savings can be achieved with Distributed Capture software/SaaS systems without sacrificing the capabilities of traditional software.
This white paper describes the fundamental building blocks of Distributed, Web‐Based Document Capture architecture, and share numerous tricks, tips and realities of the Capture process...
This talk is an appeal to server-side JavaScript developers to make
use of this time of change - Node.js is going to become the primary
server-side platform for most developers. We can move forward from
the old way of building web apps as large inter-locking co-dependent
code bases.
The Node.js module system has shown us the way. It's the first
step. Now, we need to use the beauty of Node modules to help us build
robust, scalable apps.
This approach is called the Micro-Services Architecture. It's more
than just having some services with HTTP end-points. It's about taking
this to the extreme. Everything is a service, and no service is larger
than 100 lines of code.
We've been using this approach for most of our projects for the last 18
months and it works really well. We get to drop loads of
project management ceremony. There will be some customer war stories.
Enterprise software teams are starting to understand and embrace the
power of Node.js. They face a serious challenge: integrating Node.js
into the legacy systems they maintain, and migrating these system over
time into Node.js architectures. This talk is a pathfinder for those
facing this task. As a community we must proactively engage with the
Java and .Net communities, and create a deeper understanding of the
"Node.js Way".
Utilizing resources such as the Maryland study called “The future of the MLS”, the presenters will make the case for incorporation of skills related to taking risks and embracing innovation into the education process, both inside and outside the classroom.
The librarian’s new role as course content curators. To address the rising cost of textbooks, we have established a framework for assisting faculty with course development. This session will prepare you to help faculty build courses that are rigorous as well as affordable using library resources and open access tools.
This presentation introduces elements of talent management and their valuable relationship to organizational strategies. It examines current research on the adoption of talent management in higher education including the results of an ARL study which assessed the utilization of talent management practices in academic libraries. Learn tangible ideas for participants on adopting a talent management mindset.
Discusses roadblocks to consider when undertaking a new project and how to prepare for barriers that might jeopardize the success, and engage the audience in discussion of challenges they have faced in trying to innovate and creative solutions to work around them.
Imagine the next generation of libraries by applying Design Thinking to your own libraries’ program development. Lisa Becksford & Stephanie Metko, Virginia Tech
At NCSU, librarians have developed a curriculum which is being offered to the library community as the Data and Visualization Institute for Librarians, enabling participants to develop knowledge, skills, and confidence to communicate effectively with researchers.This presentation will discuss the skills liaison librarians must now learn to support faculty and students in these new areas.
Partnerships with non-academic departments can be instrumental in reaching college students who do not seek library assistance but need it. Find out how.
Transforming Instructional Design: Using Professional Learning Communities (PLCs) to invoke change and to incorporate the Framework into instructional practice. The creation of a Professional Learning Community, through meetings with structured reading and interactive discussions, our faculty were able to establish norms, build trust within the group, foster collective ownership over instructional design practices, revolutionize our student learning outcomes, create effective and more navigatable LibGuides, and develop a shared philosophy of teaching, learning, and assessment. Natalie Bishop, and Dr Pam Dennis, Gardner-Webb University
Contributing an Open Source Solution to the Library Community
Benjamin Heet, Senior Technical Consultant/Administrator, Hesburgh Libraries, University of Notre Dame
The University of Notre Dame’s Hesburgh Libraries designed and implemented an open source electronic resources management system (ERMS) after finding the existing systems available on the market to be insufficient and overly complex. The Hesburgh Libraries set out to create a simple and easy to use web-based ERMS that was directly designed by the library staff who would use the system. The Hesburgh Libraries are now attempting to build a community of adopters that will shepherd the ERMS, called CORAL, into the future as a marketable and successful open source ERMS for the library community.
Katina Strauch, College of Charleston
Katina Strauch began the Charleston Conference back in 1980 and The Conference has grown to be an international meeting attended by hundreds of librarians, publishers, vendors, and aggregators. She talked about why and how this happened (she thinks) and how, in 1989 (just prior to Hurricane Hugo) she decided to begin publication of Against the Grain, linking publishers, vendors,and librarians. Katina is Assistant Dean for Technical Services and Collection Development at the College of Charleston Libraries. The Charleston Conference and Against the Grain are private independently-operated entities.
Tim Spalding, LibraryThing
This presenter will be discussing how LibraryThing came about and how he turned his “cataloging and social networking site for book lovers” into an entrepreneurial business idea.
China’s Top 500 Enterprises Electronic Platform Development and Users’ Service
Dr. Xiaoye Li, Director of the Shanghai University of Finance and Economics Library
In responding to rapid economic development in China and increasingly global interconnection, the Shanghai University of Finance and Economics (SUFE) launched China’s top 500 Enterprises Research Program which consists of a research center and special collections focusing on the top 500 enterprises in China. The Program uses the integrated information/data and the wisdom of subject experts in constructing a research and service platform. The Library has played an important role in expanding services from the Program through a specialized information commons of 3,000 square meters, with online databases of which the total data reached almost 400,000 units and editing collections over 3,000 volumes. Through the special collections, the library provides all-dimensional service for researchers both inside and outside of SUFE, government officials and senior managers of companies. The special collections also provided over 600 display boards with the historically financial data and strategy ideas of the China’s top 500 enterprises. This presentation focused on the concept formulations, implementation, and services of the information commons, special collections, and the platform on the China’s top 500 enterprises.
Running an Information-Services Business Within a Large Global Corporation
Mark Pandick, Manager, Knowledge Services, IBM Market Insights
The focus of this session was on how IBM’s Knowledge Services team operates an information-services business internally within a large global corporation. The session started from the premise that the organization does not have a budget per se, but is rather a self-funding model. This session discussed how to determine what types of services to offer; what kinds of IBM colleagues to serve; what value measurements to use; what funding mechanisms to use for content, people and IT resources. The session finished with key considerations and lessons learned for those who might try to implement something similar.
Fostering Entrepreneurship Through Cooperative Data and Services
Panel Discussion
Moderator: Karen Coombs, Product Manager, OCLC Developer Network, OCLC; Cyril Oberlander, Interim Director, Milne Library, SUNY College at Geneseo; Annette Bailey, Digital Assets Librarian, Virginia Tech and LibX
How do you take something you don’t own and improve something you do? Find out from four library technologists. This panel discussion presented how they’ve drawn cooperative library data from the cloud to inexpensively innovate and better meet their users’ needs through OCLC Web Services and created LibX. OCLC Web services makes data on libraries and collections available for additional application development. It’s all made possible through library cooperation and the OCLC Developer Network community.
Business Librarians and Entrepreneurship: Innovative Trends and Characteristics
Elisabeth Leonard, Associate Dean of Library Services, Hunter Library, Western Carolina University; Betsy Clementson, Research and Instruction Librarian/Liaison to the College of Business, Hunter Library, Western Carolina University
Innovation and entrepreneurship are seen as foundations for a healthy and vibrant national economy (and helpful to a university budget), yet we know little about how innovation occurs within academic libraries. We examined the innovative characteristics of the business librarians associated with the ten schools listed in America’s Best Graduate Schools as having the top entrepreneurship programs. We reported on the characteristics of innovation and organizational culture uncovered in the study, discussed these characteristics as they might relate to all types of libraries and librarians, and how administrators can develop best practices for innovation friendly cultures.
Creating an Open-Access Journal: A Case Study.
Joe M. Williams, Head of Access Services, University Libraries, University of North Carolina at Greensboro; Stephen Dew, Collections & Scholarly Resources Coordinator, University Libraries, University of North Carolina at Greensboro
UNC Greensboro faculty and staff are collaborating to launch a new, peer-reviewed open-access journal hosted by the University Libraries: the Journal of Learning Spaces. This session described the project from conception through its current state, covering topics such as publication model, roles and organizational structure, and marketing, and it will highlight benefits, such as filling a void in the current literature, increasing opportunities for interdisciplinary collaboration, supporting University goals, and marketing the library. Tips and lessons learned were shared. Open Journal Systems, the software used, was demonstrated, using the Journal of Learning Spaces as the primary example.
Mary Ellen Bates, Bates Information Services
Mary Ellen Bates of Bates Information Services, one of the world’s leading research and consulting companies – providing business research and research training services for companies in a diverse array of industries, provided our opening keynote address. She discussed her journey to being an information services entrepreneur.
6. What does it do? Chat Widgets MSN SMS Text msgs Google Talk AIM Yahoo! LibraryH3lp XMPP Server with IM Gateways Librarian Librarian Librarian Librarian Librarian Librarian
31. Basic stats Approximately 1,250 trials registered Many libraries registered more than one trial Approximately 300 active customers Primarily in the US and Canada Also Spain, Sweden, New Zealand, Australia, Singapore, Ireland, England, Germany, China, United Arab Emirates, Pakistan, Russia, Poland Conversion rate about 25%! 286 paid accounts A few are freebies. Some still in trial. A few have not paid (alas). Top 75 account for 75% of traffic
33. How we save time(and so, keep Libraryh3lp inexpensive) Unmediated trial access Trial version is same as full version Live trial (using real patrons) expected Libraries know what they’re getting Programmer doesn’t have to spend time writing version with disabled features Default trial 90 days, can be extended Payment basically “honor system” We have started looking for freeloaders, but it takes time, and we don’t automatically disable their accounts. For better or worse, we don’t spend time marketing or having vendor tables. Support users helping users. Use third-party communication tools like Google Groups (support), User Voice (feature requests), Twitter (system status). Refchatter via Altarama: supported version (more expensive)
34. More on saving time… Eric: wants to solve hard problems. He should focus on core, technical infrastructure growth. What is the weakest link? Sometimes overall efficiency is gained by writing non-core software. Simple tools so I can do more systems administration. (Threatens to replace me with a small shell script frequently.) As Libh3lp grew, accounting/billing needed attention. BBDB, custom, integrates with admin site. Quickbooks for generating invoices and tracking receipts. Payment: small plea @ bottom of blog post, next day, 7 libraries paid.
37. Efficiency starts with the code Presence calls 20x more efficient (thus, cheaper) using comet long-polling over traditional polling. Comet long-poll provides real-time presence in most browsers. 45 million presence requests in last 10 days. During busier times, there are 10,000 web pages simultaneously monitoring real-time presence. During busier times, there are 100-500 new presence requests per second. What is more efficient: making system 10x faster through better code, or adding 10x the servers? New system will handle thousands of presence requests per second.
38. Great things about working on Libraryh3lp Can move quickly. Very low communications overhead on technical end. Interesting puzzles to solve. Mostly very happy, kind librarians.
39. Challenges Billing expectations Purchase Orders By the way, we write ourselves a 2.5% discount on all POs. Faxing things Getting things notarized “We need to get you into our system“ ie, fill out these 20 forms… Training/support requests Requests for demos Seem to be expecting a sales pitch Weird local problems requiring intense tech support Growth walls (remember, it’s unlimited) Sometimes needs attention at inconvenient times. We need to have pretty constant Internet access. Monitoring, paging, can fix crashes from iPhone. Yes, even during vacations.
40.
41. Challenges: Delicate Balance Full-time job at UNC. Deflect Libh3p calls away from my work phone. Set low expectations among Libraryh3lp users for non-emergency support. In real emergency, take annual leave time.
43. Future (the future is now) NCknows migration First Libraryh3lp state-wide collaborative. First backup staff experience on Libraryh3lp. My Customer Cloud Like Libraryh3lp, but flat rate per chat. Population size pricing model breaks down in private sector. New programming partner for Eric! (and she also does support) Unexpected finding: Libraries seem to be much more service-oriented than most organizations/businesses. Cheaper for lower chat volume libraries. Libraryh3lp costs at least $250/yr. Billing fully integrated into MCC architecture. Must be able to pay online with credit card. Most common question from libraries so far: “Will you invoice me for $20 of chats?” Summer release of Libraryh3lp upgrade
Editor's Notes
Staff from your web browser, IM client, or phone.
Handle patrons using your website, sending text messages, or using IM accounts on services like AIM and Google Talk.