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Inventing the future: Applying Design Thinking to NextGen Online Program Development

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Imagine the next generation of libraries by applying Design Thinking to your own libraries’ program development. Lisa Becksford & Stephanie Metko, Virginia Tech

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Inventing the future: Applying Design Thinking to NextGen Online Program Development

  1. 1. Inventing the Future: Applying Design Thinking to NextGen Online Program Development Lisa Becksford and Stefanie Metko Newman Library | Virginia Tech #nextgenlibvt
  2. 2. Takeaways 1. You’ll learn the basics of design thinking and how it applies to libraries 2. You’ll hear our story of applying design thinking to program and unit development 3. You’ll have a chance to brainstorm how design thinking can be applied in your library #nextgenlibvt
  3. 3. Culture of Change at Virginia Tech ▸ Public land-grant research university in Blacksburg, VA ▸ Approximately 32,600 total students1 ▹ About 2000 fully online students ▸ The library and on-campus students vs. online students ▸ Changes at the university ▹ New provost and president ▹ Recent changes at VT Libraries - spaces, staff ▹ Visionaries for OL program ▸ Online learning at VT - decentralized ▸ New library faculty hired to support online learning ▸ Need for a model to help us accomplish goals 1. Virginia Tech. (2016). Factbook: About the university. Retrieved from http://www.vt.edu/about/factbook.html #nextgenlibvt
  4. 4. “Design Thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for … success. - Tim Brown, President/CEO, IDEO1 1. IDEO. (2016) Design thinking - IDEO U. Retrieved from http://www.ideou.com/pages/design-thinking
  5. 5. DESIGN THINKING MINDSET1 Curiosity Culture of Prototyping Reframing Bias towards Action Radical Collaboration Human- Centered 1. Adapted from Hasso Platner Institute of Design at Stanford (2016). Our point of view. Retrieved from https://dschool.stanford.edu/our-point-of-view/
  6. 6. RADICAL COLLABORATION MODEL1 Data Services Schol Comm Branch Operations Special Coll. Learning/ T&LE SSD TLOS Universal Design New Pedagogies Digital Literacy Data Literacy Liaison Support Info Literacy OER Promoting Collections Distance Support Outreach Online Learning Cross-Unit Collaborations University Partnerships 1. Adapted from Hasso Platner Institute of Design at Stanford (2016). Our point of view. Retrieved from https://dschool.stanford.edu/our-point-of-view/
  7. 7. 1. EMPATHIZE UNDERSTAND YOUR COMMUNITY
  8. 8. 2. DEFINE WHAT ARE THE CHALLENGES AND OPPORTUNITIES?
  9. 9. 3. IDEATE BRAINSTORM IDEAS AND SOLUTIONS
  10. 10. 4. PROTOTYPE DESIGN AND EXPERIMENT
  11. 11. 5. TEST CONTINUOUS IMPROVEMENT1 1. Hasso Platner Institute of Design at Stanford (2016). Our point of view. Retrieved from https://dschool.stanford.edu/ our-point-of-view/
  12. 12. EMPATHIZE ▸ Discovering our context through needs assessment #nextgenlibvt
  13. 13. DEFINE ▸ Decentralized online learning ▸ Need for spaces to support online learning ▸ Need for expertise to create learning objects #nextgenlibvt
  14. 14. IDEATE ▸ Our process/brainstorming ▸ Team dynamics ▸ Project management through Basecamp #nextgenlibvt
  15. 15. PROTOTYPE ▸ Odyssey ▸ Learning Design Studio ▸ Learning object creation #nextgenlibvt
  16. 16. TEST ▸ What we’re doing now ▸ Future plans ▸ Odyssey, Learning Design Studio, learning object creation #nextgenlibvt
  17. 17. Designthinkforlibraries.com Design thinking for Libraries (n.d.) Design thinking for libraries. Retrieved from http://designthinkingforlibraries.com
  18. 18. TRY THIS ▸ Think of a challenge facing your institution or program. How could design thinking help solve this problem? ▸ Jot down some notes or ideas. ▹ Empathize: What does your community need? ▹ Define: What are the challenges you’re facing? ▹ Ideate: What are some solutions? ▸ When you’re ready, turn to someone near you and share what you wrote down. #nextgenlibvt
  19. 19. REFERENCES Hasso Platner Institute of Design at Stanford (2016). An introduction to design thinking: Process Guide. Retrieved from https://dschool.stanford.edu/sandbox/groups/ designresources/wiki/36873/attachments/74b3d/ModeGuideBOOTCAMP2010L.pd f?sessionID=9435c2b6ec2fd3386cee3ca7946c8a5290fb90bb Hasso Platner Institute of Design at Stanford (2016). Our point of view. Retrieved from https://dschool.stanford.edu/our-point-of-view/ Design thinking for Libraries (n.d.) Design thinking for libraries. Retrieved from http://designthinkingforlibraries.com IDEO. (2016) Design thinking - IDEO U. Retrieved from http://www.ideou.com/ pages/design-thinking Virginia Tech. (2016). Factbook: About the university. Retrieved from http://www.vt.edu/about/factbook.html
  20. 20. QUESTIONS? Continue the conversation: Lisa Becksford lisab5@vt.edu @liblisa42 Stefanie Metko smetko77@vt.edu @stefmetko #nextgenlibvt
  21. 21. CREDITS Special thanks to all the people who made and released these awesome resources for free: ▸ Presentation template by SlidesCarnival

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