SlideShare a Scribd company logo
If You Can’t Change The Patron,  Change The Library Brian Herzog, Chelmsford (MA) Public Library
What I’m Not… … A Good Public Speaker
What I’m Not… … A  Cheerleader
Ways to Rethink Reference Virtual Chat Reference Roving Reference (inside and outside the library) Technology Help Desk Other ideas?
What We’re Doing Revamp Collection & Repurpose Use of Floor Space Mobilize the Library Website Improve Remote Access to Traditional Tools
Revamp Collection & Repurpose Use of Floor Space Rethinking Reference – Part 1
Before Photos
Before Photos
Before Photos
Problem #1: Underutilization of Reference Collection Have to check both Ref and Non-Fiction collections for a single topic (and Oversize!) No one wants to use books they can’t take home Revamp & Repurpose
Problem #2: Drawbacks of Dewey for Non-Fiction Collection Linear Shelving = Crowded Stacks Dewey is great for organization, not great for access – examples: “ Career” books could be in 331.702 or 650.1 “ Home Improvement” could be in 620's, 640's, 680-690's, 720’s or 740's Revamp & Repurpose
Problem #3: Not Enough Study Rooms Never enough quiet study spaces or places for groups to work We had tutors fighting over who reserved our one study room Revamp & Repurpose
Our Goals: Interfile & Circulate Reference and Non-Fiction Collections Highlight Popular Non-Fiction Subjects Build More Study Rooms Revamp & Repurpose
Process for Interfiling & Circulating Reference Collection Weed ~50% of the Ref Collection (and some non-fiction too) Identify those items that need to stay in the building, make them Ready Ref Circ for 3 weeks anything possible Circ for 1 week everything else (they are also non-requestable and non-renewable) Revamp & Repurpose
Highlight Popular Non-Fiction Subjects To make room in the Non-Fiction stacks, pull out popular subjects that can be stand-alone collections Use subject stickers and signs on tables to identify collection Revamp & Repurpose
Highlight Popular Non-Fiction Subjects Purchase three “index tables” to make popular collections more accessible These went where Ref Stacks used to be Each table has shelves, table space, and one chair Provides extra seating even if those books aren’t being used Revamp & Repurpose
Build More Study Rooms Town employees and hired contractor build three new small study rooms Big enough for two people (8’x8’) Work counter instead of table saved space All have AC plugs, ethernet jack, and clock All have floor-to-ceiling window Get rid of entire magazine archive Underused, most available in databases Kept archive of Consumer Reports and Nat. Geo. Revamp & Repurpose
After Photos
After Photos
After Photos
After Photos
Before & After Photos Before After
Revamp & Repurpose New Study Rooms Built
What We Learned Later Staff was reluctant to weed Reference, but no one missed what we deleted Not one person has asked about magazines Patrons understand the 7-Day Loan stickers You will have construction delays But be there when the building happens Revamp & Repurpose
What We Learned Later Study rooms needed more sound insulation Clocks tick too loudly Subject tables need better signage Compromise between aesthetics and function Dividing the collection isn’t always intuitive Struggle with Education and Career books Atlases don’t fit on shelves, but did in OS Revamp & Repurpose
Project Costs: $23,515  Construction (walls/windows): $16,580 Study tables (3): $4,295 Chairs (10): $2,061 ($200/chair!) Data computer lines: $309 Signage: $270 Town employees did electrical/lighting Revamp & Repurpose
Mobile the Library Website Rethinking Reference – Part 2
Mobilize the Library Website Who needs a mobile website? It’s not up to us (I don’t even have a cell phone) Ask your patrons Review your website logs
Mobilize the Library Website Mobile Options: App vs. Mobile Web Mobile App:   a self-contained application downloaded and installed on a mobile phone Mobile Web:   a website specifically designed for the small screen of a mobile phone’s web browser
Mobilize the Library Website Mobile App Pros? Cons? Looks and sounds cool! Are you cool enough to support it? Easy-access icon on main screen  Patrons must find and install it – and it must work with their (meaning every!) phone You can build it yourself Takes “advanced programming skills” (C, C#, C++, Objective-C, Java, etc.) You can buy one/hire someone to create it Takes money
Mobilize the Library Website Boopsie Complete catalog plus static info (hours, contact info…) Works on any phone Expensive(ish) Customers: Seattle, San Jose, Notre Dame, WorldCat LibraryAnywhere (from LibraryThing) Complete catalog plus static info (hours, contact info…) Works on some phones, more on the way Less expensive than Boopsie Customers: LoC, Concord (NH), Boston University
Mobilize the Library Website Mobile Web Pros? Cons? Gets library into the mobile world quickly Can’t say, “we have an app!” Works on any phone with a browser Patrons must remember to look for you Easy to update content Your catalog still might suck You can build it yourself Might look like you built it yourself You can buy one/hire someone to create it Takes money
Mobilize the Library Website Design to Accommodate Canton (MI) Public Library  (http://www.cantonpl.org) One-Pager  (influx.us/onepager/) Developed by Aaron Schmidt and Amanda Etches-Johnson Specifically developed to be easy for mobile patrons Totally free to libraries - they’ll even help get it working Find a Mobile Theme For you WordPress/Drupal/Joomla/etc. people Build Your Own Here’s what I did…
Mobilize the Library Website ChelmsfordLibrary.org/mobile What you can’t see Catalog search box Link to full website
Mobilize the Library Website It’s just a little website!
Mobilize the Library Website Remember: Design for Use Big buttons Big fonts Clear text
Mobilize the Library Website Design for Use Scenarios … getting out of work, need to know how late the library is open … coming to a program and wants to know when it starts and how to get there … in a bookstore and sees a book they want to read
Mobilize the Library Website Include for all branches Link to Google Maps Click-to-call phone numbers <a href=&quot;tel:9782565521&quot;>+1 978-256-5521</a> <a href=&quot;wtai://wp/mc;9782565521&quot;>+1 978-256-5521</a> +1 978-256-5521 Click to email <a href=&quot;mailto:askus@mvlc.org&quot;>askus@mvlc.org</a> Hours – as clearly as possible
Mobilize the Library Website Events are pulled from our main calendar via RSS feed Using Feed2JS.org to format and provide embeddable code Showing only events for next seven days
Mobilize the Library Website Form to ask question Or suggest new feature for mobile site Sends message as email to Reference Desk, just like web forms on full website
Mobilize the Library Website Form to suggest a purchase Subtle reminder to search catalog first Ask them to provide Library Card Number, Title/Author/ISBN, and where they found it
Mobilize the Library Website It might work, it might not Biggest drawback of mobile website/biggest benefit of an app When you’re shopping for a new ILS, ask about this
Mobilize the Library Website Auto-Detect & Redirect CSS (like Canton Public Library) Best method, but most takes the most work to implement Javascript Runs in patron’s browser, so not totally reliable PHP Runs on the server, so better than javascript http://detectmobilebrowsers.mobi/
Mobilize the Library Website But just in case… Failsafe Link
Mobilize the Library Website Try your new mobile site on as many different devices as you can find Online phone emulators http://www.testiphone.com http://mobiready.com http://validator.w3.org/mobile/ Firefox User Agent Switcher https://addons.mozilla.org/en-US/firefox/addon/59/
Mobilize the Library Website http://www.statcounter.com http://www.google.com/analytics/ What to look for Overall usage Visitor location Devices used … all the usual stats
Mobilize the Library Website
Mobilize the Library Website
Rethinking Reference – Part 3 Improve Remote Access to Traditional Tools
Rethinking Reference – Part 3 Create a microfilm obituary index Online and searchable – save patron & staff time Lots of volunteer hours, Microsoft Excel, and Yahoo Pipes Two weekly papers Chelmsford Newsweekly  1940-93 Chelmsford Independent  1986-
Microfilm Obituary Index
Microfilm Obituary Index
Microfilm Obituary Index
Microfilm Obituary Index
Microfilm Obituary Index
Microfilm Obituary Index
Microfilm Obituary Index
Microfilm Obituary Index
Microfilm Obituary Index
THANK YOU SwissArmyLibrarian.net/talks/nhla11 [email_address] Brian Herzog, Chelmsford (MA) Public Library

More Related Content

Similar to Rethinking reference

WorldCat Local@Auraria
WorldCat Local@AurariaWorldCat Local@Auraria
WorldCat Local@Auraria
Nina McHale
 
University of Portsmouth Library: A practical approach to Responsive Design
University of Portsmouth Library: A practical approach to Responsive Design University of Portsmouth Library: A practical approach to Responsive Design
University of Portsmouth Library: A practical approach to Responsive Design
Terminalfour
 
Mobile Websites for Dummies
Mobile Websites for DummiesMobile Websites for Dummies
Mobile Websites for Dummies
techbrarian
 
The Semantic Web
The Semantic WebThe Semantic Web
The Semantic Web
ostephens
 
Transforming the OPAC: Web 2.0, Mobile, and Discovery
Transforming the OPAC: Web 2.0, Mobile, and DiscoveryTransforming the OPAC: Web 2.0, Mobile, and Discovery
Transforming the OPAC: Web 2.0, Mobile, and Discovery
Brian Gray
 
Librarything
LibrarythingLibrarything
Librarything
ClaraGlocke
 
What Public Library Users Want and How to
What Public Library Users Want and How to What Public Library Users Want and How to
What Public Library Users Want and How to
Nina McHale
 
Evaluating Electronic Resources
Evaluating Electronic ResourcesEvaluating Electronic Resources
Evaluating Electronic Resources
Richard Bernier
 
Website User Studies
Website User StudiesWebsite User Studies
Website User Studies
Michelle Belden
 
Building a Single User Experience
Building a Single User ExperienceBuilding a Single User Experience
Building a Single User Experience
Nina McHale
 
single ux il2011
single ux il2011single ux il2011
single ux il2011
jjbattles
 
Building a Single User Experience
Building a Single User ExperienceBuilding a Single User Experience
Building a Single User Experience
Rachel Vacek
 
Data: Digging Deeper and Displaying
Data: Digging Deeper and DisplayingData: Digging Deeper and Displaying
Data: Digging Deeper and Displaying
Jeff Wisniewski
 
Open Library at Make Books Apparent
Open Library at Make Books ApparentOpen Library at Make Books Apparent
Open Library at Make Books Apparent
George Oates
 
Intranet 2.0 School: Building the essential staff intranet for your library
Intranet 2.0 School: Building the essential staff intranet for your libraryIntranet 2.0 School: Building the essential staff intranet for your library
Intranet 2.0 School: Building the essential staff intranet for your library
Chris Evjy
 
Reference at the Dawn of Web 2.0
Reference at the Dawn of Web 2.0Reference at the Dawn of Web 2.0
Reference at the Dawn of Web 2.0
Janie Hermann
 
Chapter 7 ppt for module 4 ragasa
Chapter 7 ppt for module 4   ragasaChapter 7 ppt for module 4   ragasa
Chapter 7 ppt for module 4 ragasa
sragasa
 
Technology And Libraries
Technology And LibrariesTechnology And Libraries
Technology And Libraries
guest039afe
 
UCD-STM
UCD-STMUCD-STM
UCD-STM
Ros Pan
 
WVU Libraries Mobile Usability Testing
WVU Libraries Mobile Usability TestingWVU Libraries Mobile Usability Testing
WVU Libraries Mobile Usability Testing
Tim Broadwater
 

Similar to Rethinking reference (20)

WorldCat Local@Auraria
WorldCat Local@AurariaWorldCat Local@Auraria
WorldCat Local@Auraria
 
University of Portsmouth Library: A practical approach to Responsive Design
University of Portsmouth Library: A practical approach to Responsive Design University of Portsmouth Library: A practical approach to Responsive Design
University of Portsmouth Library: A practical approach to Responsive Design
 
Mobile Websites for Dummies
Mobile Websites for DummiesMobile Websites for Dummies
Mobile Websites for Dummies
 
The Semantic Web
The Semantic WebThe Semantic Web
The Semantic Web
 
Transforming the OPAC: Web 2.0, Mobile, and Discovery
Transforming the OPAC: Web 2.0, Mobile, and DiscoveryTransforming the OPAC: Web 2.0, Mobile, and Discovery
Transforming the OPAC: Web 2.0, Mobile, and Discovery
 
Librarything
LibrarythingLibrarything
Librarything
 
What Public Library Users Want and How to
What Public Library Users Want and How to What Public Library Users Want and How to
What Public Library Users Want and How to
 
Evaluating Electronic Resources
Evaluating Electronic ResourcesEvaluating Electronic Resources
Evaluating Electronic Resources
 
Website User Studies
Website User StudiesWebsite User Studies
Website User Studies
 
Building a Single User Experience
Building a Single User ExperienceBuilding a Single User Experience
Building a Single User Experience
 
single ux il2011
single ux il2011single ux il2011
single ux il2011
 
Building a Single User Experience
Building a Single User ExperienceBuilding a Single User Experience
Building a Single User Experience
 
Data: Digging Deeper and Displaying
Data: Digging Deeper and DisplayingData: Digging Deeper and Displaying
Data: Digging Deeper and Displaying
 
Open Library at Make Books Apparent
Open Library at Make Books ApparentOpen Library at Make Books Apparent
Open Library at Make Books Apparent
 
Intranet 2.0 School: Building the essential staff intranet for your library
Intranet 2.0 School: Building the essential staff intranet for your libraryIntranet 2.0 School: Building the essential staff intranet for your library
Intranet 2.0 School: Building the essential staff intranet for your library
 
Reference at the Dawn of Web 2.0
Reference at the Dawn of Web 2.0Reference at the Dawn of Web 2.0
Reference at the Dawn of Web 2.0
 
Chapter 7 ppt for module 4 ragasa
Chapter 7 ppt for module 4   ragasaChapter 7 ppt for module 4   ragasa
Chapter 7 ppt for module 4 ragasa
 
Technology And Libraries
Technology And LibrariesTechnology And Libraries
Technology And Libraries
 
UCD-STM
UCD-STMUCD-STM
UCD-STM
 
WVU Libraries Mobile Usability Testing
WVU Libraries Mobile Usability TestingWVU Libraries Mobile Usability Testing
WVU Libraries Mobile Usability Testing
 

Recently uploaded

1. Importance_of_reducing_postharvest_loss.pptx
1. Importance_of_reducing_postharvest_loss.pptx1. Importance_of_reducing_postharvest_loss.pptx
1. Importance_of_reducing_postharvest_loss.pptx
UmeshTimilsina1
 
FIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.ppt
FIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.pptFIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.ppt
FIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.ppt
ashutoshklal29
 
ASP.NET Core Interview Questions PDF By ScholarHat.pdf
ASP.NET Core Interview Questions PDF By ScholarHat.pdfASP.NET Core Interview Questions PDF By ScholarHat.pdf
ASP.NET Core Interview Questions PDF By ScholarHat.pdf
Scholarhat
 
How To Sell Hamster Kombat Coin In Pre-market
How To Sell Hamster Kombat Coin In Pre-marketHow To Sell Hamster Kombat Coin In Pre-market
How To Sell Hamster Kombat Coin In Pre-market
Sikandar Ali
 
2024 Winter SWAYAM NPTEL & A Student.pptx
2024 Winter SWAYAM NPTEL & A Student.pptx2024 Winter SWAYAM NPTEL & A Student.pptx
2024 Winter SWAYAM NPTEL & A Student.pptx
Utsav Yagnik
 
Open and Critical Perspectives on AI in Education
Open and Critical Perspectives on AI in EducationOpen and Critical Perspectives on AI in Education
Open and Critical Perspectives on AI in Education
Robert Farrow
 
Parkinson Disease & Anti-Parkinsonian Drugs.pptx
Parkinson Disease & Anti-Parkinsonian Drugs.pptxParkinson Disease & Anti-Parkinsonian Drugs.pptx
Parkinson Disease & Anti-Parkinsonian Drugs.pptx
AnujVishwakarma34
 
3. Maturity_indices_of_fruits_and_vegetable.pptx
3. Maturity_indices_of_fruits_and_vegetable.pptx3. Maturity_indices_of_fruits_and_vegetable.pptx
3. Maturity_indices_of_fruits_and_vegetable.pptx
UmeshTimilsina1
 
Introduction to Banking System in India.ppt
Introduction to Banking System in India.pptIntroduction to Banking System in India.ppt
Introduction to Banking System in India.ppt
Dr. S. Bulomine Regi
 
Odoo 17 Events - Attendees List Scanning
Odoo 17 Events - Attendees List ScanningOdoo 17 Events - Attendees List Scanning
Odoo 17 Events - Attendees List Scanning
Celine George
 
A beginner’s guide to project reviews - everything you wanted to know but wer...
A beginner’s guide to project reviews - everything you wanted to know but wer...A beginner’s guide to project reviews - everything you wanted to know but wer...
A beginner’s guide to project reviews - everything you wanted to know but wer...
Association for Project Management
 
View Inheritance in Odoo 17 - Odoo 17 Slides
View Inheritance in Odoo 17 - Odoo 17  SlidesView Inheritance in Odoo 17 - Odoo 17  Slides
View Inheritance in Odoo 17 - Odoo 17 Slides
Celine George
 
QCE – Unpacking the syllabus Implications for Senior School practices and ass...
QCE – Unpacking the syllabus Implications for Senior School practices and ass...QCE – Unpacking the syllabus Implications for Senior School practices and ass...
QCE – Unpacking the syllabus Implications for Senior School practices and ass...
mansk2
 
11. Post harvest quality, Quality criteria and Judgement.pptx
11. Post harvest quality, Quality criteria and Judgement.pptx11. Post harvest quality, Quality criteria and Judgement.pptx
11. Post harvest quality, Quality criteria and Judgement.pptx
UmeshTimilsina1
 
FINAL MATATAG Science CG 2023 Grades 3-10.pdf
FINAL MATATAG Science CG 2023 Grades 3-10.pdfFINAL MATATAG Science CG 2023 Grades 3-10.pdf
FINAL MATATAG Science CG 2023 Grades 3-10.pdf
maritescanete2
 
Open Source and AI - ByWater Closing Keynote Presentation.pdf
Open Source and AI - ByWater Closing Keynote Presentation.pdfOpen Source and AI - ByWater Closing Keynote Presentation.pdf
Open Source and AI - ByWater Closing Keynote Presentation.pdf
Jessica Zairo
 
V2-NLC-Certificate-of-Completion_Learner.docx
V2-NLC-Certificate-of-Completion_Learner.docxV2-NLC-Certificate-of-Completion_Learner.docx
V2-NLC-Certificate-of-Completion_Learner.docx
302491
 
2 Post harvest Physiology of Horticulture produce.pptx
2 Post harvest Physiology of Horticulture  produce.pptx2 Post harvest Physiology of Horticulture  produce.pptx
2 Post harvest Physiology of Horticulture produce.pptx
UmeshTimilsina1
 
Introduction to Google Productivity Tools for Office and Personal Use
Introduction to Google Productivity Tools for Office and Personal UseIntroduction to Google Productivity Tools for Office and Personal Use
Introduction to Google Productivity Tools for Office and Personal Use
Excellence Foundation for South Sudan
 
Node JS Interview Question PDF By ScholarHat
Node JS Interview Question PDF By ScholarHatNode JS Interview Question PDF By ScholarHat
Node JS Interview Question PDF By ScholarHat
Scholarhat
 

Recently uploaded (20)

1. Importance_of_reducing_postharvest_loss.pptx
1. Importance_of_reducing_postharvest_loss.pptx1. Importance_of_reducing_postharvest_loss.pptx
1. Importance_of_reducing_postharvest_loss.pptx
 
FIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.ppt
FIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.pptFIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.ppt
FIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.ppt
 
ASP.NET Core Interview Questions PDF By ScholarHat.pdf
ASP.NET Core Interview Questions PDF By ScholarHat.pdfASP.NET Core Interview Questions PDF By ScholarHat.pdf
ASP.NET Core Interview Questions PDF By ScholarHat.pdf
 
How To Sell Hamster Kombat Coin In Pre-market
How To Sell Hamster Kombat Coin In Pre-marketHow To Sell Hamster Kombat Coin In Pre-market
How To Sell Hamster Kombat Coin In Pre-market
 
2024 Winter SWAYAM NPTEL & A Student.pptx
2024 Winter SWAYAM NPTEL & A Student.pptx2024 Winter SWAYAM NPTEL & A Student.pptx
2024 Winter SWAYAM NPTEL & A Student.pptx
 
Open and Critical Perspectives on AI in Education
Open and Critical Perspectives on AI in EducationOpen and Critical Perspectives on AI in Education
Open and Critical Perspectives on AI in Education
 
Parkinson Disease & Anti-Parkinsonian Drugs.pptx
Parkinson Disease & Anti-Parkinsonian Drugs.pptxParkinson Disease & Anti-Parkinsonian Drugs.pptx
Parkinson Disease & Anti-Parkinsonian Drugs.pptx
 
3. Maturity_indices_of_fruits_and_vegetable.pptx
3. Maturity_indices_of_fruits_and_vegetable.pptx3. Maturity_indices_of_fruits_and_vegetable.pptx
3. Maturity_indices_of_fruits_and_vegetable.pptx
 
Introduction to Banking System in India.ppt
Introduction to Banking System in India.pptIntroduction to Banking System in India.ppt
Introduction to Banking System in India.ppt
 
Odoo 17 Events - Attendees List Scanning
Odoo 17 Events - Attendees List ScanningOdoo 17 Events - Attendees List Scanning
Odoo 17 Events - Attendees List Scanning
 
A beginner’s guide to project reviews - everything you wanted to know but wer...
A beginner’s guide to project reviews - everything you wanted to know but wer...A beginner’s guide to project reviews - everything you wanted to know but wer...
A beginner’s guide to project reviews - everything you wanted to know but wer...
 
View Inheritance in Odoo 17 - Odoo 17 Slides
View Inheritance in Odoo 17 - Odoo 17  SlidesView Inheritance in Odoo 17 - Odoo 17  Slides
View Inheritance in Odoo 17 - Odoo 17 Slides
 
QCE – Unpacking the syllabus Implications for Senior School practices and ass...
QCE – Unpacking the syllabus Implications for Senior School practices and ass...QCE – Unpacking the syllabus Implications for Senior School practices and ass...
QCE – Unpacking the syllabus Implications for Senior School practices and ass...
 
11. Post harvest quality, Quality criteria and Judgement.pptx
11. Post harvest quality, Quality criteria and Judgement.pptx11. Post harvest quality, Quality criteria and Judgement.pptx
11. Post harvest quality, Quality criteria and Judgement.pptx
 
FINAL MATATAG Science CG 2023 Grades 3-10.pdf
FINAL MATATAG Science CG 2023 Grades 3-10.pdfFINAL MATATAG Science CG 2023 Grades 3-10.pdf
FINAL MATATAG Science CG 2023 Grades 3-10.pdf
 
Open Source and AI - ByWater Closing Keynote Presentation.pdf
Open Source and AI - ByWater Closing Keynote Presentation.pdfOpen Source and AI - ByWater Closing Keynote Presentation.pdf
Open Source and AI - ByWater Closing Keynote Presentation.pdf
 
V2-NLC-Certificate-of-Completion_Learner.docx
V2-NLC-Certificate-of-Completion_Learner.docxV2-NLC-Certificate-of-Completion_Learner.docx
V2-NLC-Certificate-of-Completion_Learner.docx
 
2 Post harvest Physiology of Horticulture produce.pptx
2 Post harvest Physiology of Horticulture  produce.pptx2 Post harvest Physiology of Horticulture  produce.pptx
2 Post harvest Physiology of Horticulture produce.pptx
 
Introduction to Google Productivity Tools for Office and Personal Use
Introduction to Google Productivity Tools for Office and Personal UseIntroduction to Google Productivity Tools for Office and Personal Use
Introduction to Google Productivity Tools for Office and Personal Use
 
Node JS Interview Question PDF By ScholarHat
Node JS Interview Question PDF By ScholarHatNode JS Interview Question PDF By ScholarHat
Node JS Interview Question PDF By ScholarHat
 

Rethinking reference

  • 1. If You Can’t Change The Patron, Change The Library Brian Herzog, Chelmsford (MA) Public Library
  • 2. What I’m Not… … A Good Public Speaker
  • 3. What I’m Not… … A Cheerleader
  • 4. Ways to Rethink Reference Virtual Chat Reference Roving Reference (inside and outside the library) Technology Help Desk Other ideas?
  • 5. What We’re Doing Revamp Collection & Repurpose Use of Floor Space Mobilize the Library Website Improve Remote Access to Traditional Tools
  • 6. Revamp Collection & Repurpose Use of Floor Space Rethinking Reference – Part 1
  • 10. Problem #1: Underutilization of Reference Collection Have to check both Ref and Non-Fiction collections for a single topic (and Oversize!) No one wants to use books they can’t take home Revamp & Repurpose
  • 11. Problem #2: Drawbacks of Dewey for Non-Fiction Collection Linear Shelving = Crowded Stacks Dewey is great for organization, not great for access – examples: “ Career” books could be in 331.702 or 650.1 “ Home Improvement” could be in 620's, 640's, 680-690's, 720’s or 740's Revamp & Repurpose
  • 12. Problem #3: Not Enough Study Rooms Never enough quiet study spaces or places for groups to work We had tutors fighting over who reserved our one study room Revamp & Repurpose
  • 13. Our Goals: Interfile & Circulate Reference and Non-Fiction Collections Highlight Popular Non-Fiction Subjects Build More Study Rooms Revamp & Repurpose
  • 14. Process for Interfiling & Circulating Reference Collection Weed ~50% of the Ref Collection (and some non-fiction too) Identify those items that need to stay in the building, make them Ready Ref Circ for 3 weeks anything possible Circ for 1 week everything else (they are also non-requestable and non-renewable) Revamp & Repurpose
  • 15. Highlight Popular Non-Fiction Subjects To make room in the Non-Fiction stacks, pull out popular subjects that can be stand-alone collections Use subject stickers and signs on tables to identify collection Revamp & Repurpose
  • 16. Highlight Popular Non-Fiction Subjects Purchase three “index tables” to make popular collections more accessible These went where Ref Stacks used to be Each table has shelves, table space, and one chair Provides extra seating even if those books aren’t being used Revamp & Repurpose
  • 17. Build More Study Rooms Town employees and hired contractor build three new small study rooms Big enough for two people (8’x8’) Work counter instead of table saved space All have AC plugs, ethernet jack, and clock All have floor-to-ceiling window Get rid of entire magazine archive Underused, most available in databases Kept archive of Consumer Reports and Nat. Geo. Revamp & Repurpose
  • 22. Before & After Photos Before After
  • 23. Revamp & Repurpose New Study Rooms Built
  • 24. What We Learned Later Staff was reluctant to weed Reference, but no one missed what we deleted Not one person has asked about magazines Patrons understand the 7-Day Loan stickers You will have construction delays But be there when the building happens Revamp & Repurpose
  • 25. What We Learned Later Study rooms needed more sound insulation Clocks tick too loudly Subject tables need better signage Compromise between aesthetics and function Dividing the collection isn’t always intuitive Struggle with Education and Career books Atlases don’t fit on shelves, but did in OS Revamp & Repurpose
  • 26. Project Costs: $23,515 Construction (walls/windows): $16,580 Study tables (3): $4,295 Chairs (10): $2,061 ($200/chair!) Data computer lines: $309 Signage: $270 Town employees did electrical/lighting Revamp & Repurpose
  • 27. Mobile the Library Website Rethinking Reference – Part 2
  • 28. Mobilize the Library Website Who needs a mobile website? It’s not up to us (I don’t even have a cell phone) Ask your patrons Review your website logs
  • 29. Mobilize the Library Website Mobile Options: App vs. Mobile Web Mobile App: a self-contained application downloaded and installed on a mobile phone Mobile Web: a website specifically designed for the small screen of a mobile phone’s web browser
  • 30. Mobilize the Library Website Mobile App Pros? Cons? Looks and sounds cool! Are you cool enough to support it? Easy-access icon on main screen Patrons must find and install it – and it must work with their (meaning every!) phone You can build it yourself Takes “advanced programming skills” (C, C#, C++, Objective-C, Java, etc.) You can buy one/hire someone to create it Takes money
  • 31. Mobilize the Library Website Boopsie Complete catalog plus static info (hours, contact info…) Works on any phone Expensive(ish) Customers: Seattle, San Jose, Notre Dame, WorldCat LibraryAnywhere (from LibraryThing) Complete catalog plus static info (hours, contact info…) Works on some phones, more on the way Less expensive than Boopsie Customers: LoC, Concord (NH), Boston University
  • 32. Mobilize the Library Website Mobile Web Pros? Cons? Gets library into the mobile world quickly Can’t say, “we have an app!” Works on any phone with a browser Patrons must remember to look for you Easy to update content Your catalog still might suck You can build it yourself Might look like you built it yourself You can buy one/hire someone to create it Takes money
  • 33. Mobilize the Library Website Design to Accommodate Canton (MI) Public Library (http://www.cantonpl.org) One-Pager (influx.us/onepager/) Developed by Aaron Schmidt and Amanda Etches-Johnson Specifically developed to be easy for mobile patrons Totally free to libraries - they’ll even help get it working Find a Mobile Theme For you WordPress/Drupal/Joomla/etc. people Build Your Own Here’s what I did…
  • 34. Mobilize the Library Website ChelmsfordLibrary.org/mobile What you can’t see Catalog search box Link to full website
  • 35. Mobilize the Library Website It’s just a little website!
  • 36. Mobilize the Library Website Remember: Design for Use Big buttons Big fonts Clear text
  • 37. Mobilize the Library Website Design for Use Scenarios … getting out of work, need to know how late the library is open … coming to a program and wants to know when it starts and how to get there … in a bookstore and sees a book they want to read
  • 38. Mobilize the Library Website Include for all branches Link to Google Maps Click-to-call phone numbers <a href=&quot;tel:9782565521&quot;>+1 978-256-5521</a> <a href=&quot;wtai://wp/mc;9782565521&quot;>+1 978-256-5521</a> +1 978-256-5521 Click to email <a href=&quot;mailto:askus@mvlc.org&quot;>askus@mvlc.org</a> Hours – as clearly as possible
  • 39. Mobilize the Library Website Events are pulled from our main calendar via RSS feed Using Feed2JS.org to format and provide embeddable code Showing only events for next seven days
  • 40. Mobilize the Library Website Form to ask question Or suggest new feature for mobile site Sends message as email to Reference Desk, just like web forms on full website
  • 41. Mobilize the Library Website Form to suggest a purchase Subtle reminder to search catalog first Ask them to provide Library Card Number, Title/Author/ISBN, and where they found it
  • 42. Mobilize the Library Website It might work, it might not Biggest drawback of mobile website/biggest benefit of an app When you’re shopping for a new ILS, ask about this
  • 43. Mobilize the Library Website Auto-Detect & Redirect CSS (like Canton Public Library) Best method, but most takes the most work to implement Javascript Runs in patron’s browser, so not totally reliable PHP Runs on the server, so better than javascript http://detectmobilebrowsers.mobi/
  • 44. Mobilize the Library Website But just in case… Failsafe Link
  • 45. Mobilize the Library Website Try your new mobile site on as many different devices as you can find Online phone emulators http://www.testiphone.com http://mobiready.com http://validator.w3.org/mobile/ Firefox User Agent Switcher https://addons.mozilla.org/en-US/firefox/addon/59/
  • 46. Mobilize the Library Website http://www.statcounter.com http://www.google.com/analytics/ What to look for Overall usage Visitor location Devices used … all the usual stats
  • 49. Rethinking Reference – Part 3 Improve Remote Access to Traditional Tools
  • 50. Rethinking Reference – Part 3 Create a microfilm obituary index Online and searchable – save patron & staff time Lots of volunteer hours, Microsoft Excel, and Yahoo Pipes Two weekly papers Chelmsford Newsweekly 1940-93 Chelmsford Independent 1986-
  • 60. THANK YOU SwissArmyLibrarian.net/talks/nhla11 [email_address] Brian Herzog, Chelmsford (MA) Public Library

Editor's Notes

  1. SO PLEASE ASK QUESTIONS
  2. This is actually three intertwined projects
  3. Dewey is by librarians and for librarians
  4. Last two bullets = 20-40% of the ref collection
  5. This is all based on Steve Butzel’s mobile website for the Portsmouth Public Library, which in turn was built on NYPL
  6. I don’t have a cell phone
  7. The gap between these two is becoming smaller
  8. Don’t replicate your entire website – just the content mobile patrons want
  9. HOURS &amp; DIRECTIONS
  10. UPCOMING EVENTS
  11. ASK US Need to include link to 24x7 chat reference service
  12. PURCHASE SUGGESTION
  13. CATALOG
  14. TEST TEST TEST TEST
  15. STATS
  16. AVERAGE ~20/day
  17. STATS
  18. Lots of ways to do this – using flickr for access to photo/postcard collections Vendors (like Gale) doing this with selling ebook versions of print reference
  19. 10 months