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Session 9 - 1FIN_FACILITATION_Slide Deck Facilitation.pptx
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- 2. OBJECTIVES 1. Provide opportunityto trainers for self-reflection and self-analysis. 2. Explain the importance of facilitation skills; and 3. Describe the five basic facilitation skills needed by a trainer
- 3. ACTIVITY 1. Divide theclass by region. 2. Recall your experience/s with a very effective facilitator. 3. What did the facilitator do that made him/her effective? 4. Have the participants print each of these actions (of the effective facilitators) on meta strips.
- 4. ACTIVITY 5. Gather allresponses and post on the board clustering them according to: Listening Observing Questioning Attending Integrating Oral Presentation
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- 8. FACILITATION focuses on HOWpeople participate in the process of learning or planning, not just on WHAT gets achieved
- 9. WHY FACILITATION SKILLS? 1.To encourage learner’s involvement. 2. To help obtain feedback from learners about the training.
- 10. WHY DO YOUNEED FACILITATION SKILLS?
- 11. WHY IS ITIMPORTANT? • Reduce burden • Higher level of thinking and planning • Discover the wisdom of your team • Develop people
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- 13. WHAT FACIS SHOULDKNOW? 1. People are moved by hopes and dreams. 2. Problems can be solved; obstacles are opportunities through which to realize the future.
- 14. WHAT FACIS SHOULDKNOW? 3. People find their fulfilment in taking responsibility, not in avoiding it. 4. Teams are tension-filled.
- 15. WHAT FACIS SHOULDDO? Thinks through procedure and formats. - to gather cumulative insights - to order them - to decide on a course of action with consensus and commitment.
- 16. KEY SKILLS OFA FACILITATOR • Observing group behavior • Analyzing group behavior • Listening actively • Effectively paraphrasing content and feelings • Expressing ideas and feelings • Using non-verbal behavior • Employing effective communication skills • Presenting accurate content • Summarizing ideas, thoughts and feelings • Focusing group attention • Focusing group thoughts and feelings • Evoking new approaches or insight
- 17. FACILITATION SKILLS INTRAINING FRAMEWORK • Integrating and Processing • Questioning • Attending • Observing • Listening Learner Goals
- 18. FACILITATION IN TRAINING Consistof inputs or actions by the TRAINER that helps trainees achieve their goals -John Epps
- 19. FACILITATION IN TRAINING WHATIS A FACILITATOR? “ One who makes it easy for others to perform their tasks” -John Epps
- 20. WHAT IS AFACILITATOR? “ One who makes it easy for others to perform their tasks” -John Epps
- 21. ROLES OF AFACILITATOR has a positive attitude motivates gives Sensitive to different needs & interest of group members Shares and tries out new ideas provides confidence gives encouragement values diversity leads by example
- 22. Facilitation is aboutempowering others. It involves letting go of control over the outcome of a process and giving that responsibility to the group. A facilitated participatory process will take time and patience
- 23. APPLICATION DON'T JUDGE ME Howto play: 1. Each group shall have three participants who will anonymously write down personal experience in facilitating session and the action they took and feel guilty about. (It can be funny, embarrassing, or memorable.) 2. Then roll it and put it in the cup. 3. If all participants are done then the papers will be shuffled inside the bowl. 4. The cup will be passed around then three volunteer-participants will pick random paper and read it aloud. And try to offer advice or encouragement to the anonymous writer.
- 24. Only the peoplewho take learning, growth and skills development into their hands will be tomorrow’s leaders. -Ally Worthington
Editor's Notes
- #1 Say: Good afternoon!How are you this afternoon? Still good? Okay, please tap your seatmate to your right and say, You are beautiful/handsome inside out and to your left say so as you! I am Elsie B. Bajade and I will be facilitating the topic on session 9 which is Facilitation Skills Inside Out. I can see familiar faces and friends in here. Well, actually we are all facilitators of learning because we are teachers. Right? May I see the hands of those who have the experience in facilitating a training just like this? Erase the board of your achievements and allow yourself to be a beginner again-Steve Jobs
- #2 Say: In this session, you will be able to Provide opportunity to trainers for self-reflection and self-analysis. What is self-reflection & self-analysis? Examining, Thinking deeply, evaluating insights, thoughts, behaviors & actions.(SR-SA are essential skills for personal & professional growth). So in self-reflection & self analysis, what do we get from it? Strengths & Areas for dev’t) (What drives you most & what’s most important to you). At the end of the session, you will also be able to Explain the importance of facilitation skills and Describe the five basic facilitation skills needed by a trainer. The whole point of bringing a group together is not to give them eyestrain. It is to change the way they think, act, or work. We want to create “learning that sticks.” (knowledge skills & experiences that are retained and applied over time) Say: THINK DIFFERENTLY (As a learning Facilitator we think differently.) Distinct and standard based manner of learning facilitation.
- #4 Listening Attentively-paying close attention, Actively-engaged or take actions Observe- A facilitator is keenly aware of and attentive to the dynamics, needs, and cues within a group or session, using the awareness to guide the process and ensure effective outcomes.(come up with good results) Uses listening and observing skills in monitoring participants' behavior and level of engagement to respond appropriately. Questioning-Uses attending and questioning skills in creating a positive/non-threatening learning atmosphere (engaging, supportive, and safe) for diverse participants. • Asks higher-order thinking skills (HOTS) questions that are clear and relevant to elicit participants’ ideas and ensure understanding of concepts. • Stimulates Higher Order Thinking Skills (HOTS) from participants by presenting real-life examples and engaging activities. Attending- helps/guides a group to achieve specific goals. Ability to take responsibility for one’s behavior and well-being by optimizing one’s strengths, pursuing opportunities for improvement, and exhibiting a positive mindset to build a harmonious relationship with self, fellow learning facilitators, and participants. • Accepts feedback without being defensive and offensive and reflects on the feedback for self- improvement. • Recognizes strengths and addresses areas of improvement for continuous self-development. Integrating- Uses integrating skills to synthesize the responses of the participants and the activities of the session. -Employs various strategies to draw out key learning concepts from the participants. Uses appropriate technology with ease and confidence to enhance learning delivery. • Integrates various virtual applications or tools (e.g. chat, quizzes, polls, whiteboards, digital journal) for maximum engagement and learning. Font size-24 points for body text and 36-44 points for headings-ensuring readability for all audience esp those further away 7 x 7 rule in PPt 7 lines or bullet points 7 words Oral Presentation-Delivers accurate content clearly and in an organized manner while ensuring alignment with session objectives. • Delivers concepts and ideas while exhibiting a good command of the language. • Demonstrates effective verbal (voice) and non-verbal cues (body language, gestures, facial expressions, posture, etc.) to affirm ideas and gain the participants’ attention, interest, and engagement. • Exhibits flexibility and adaptability in the delivery of the session to ensure an appropriate response to unforeseen situations.
- #5 Listening Attentively-paying close attention, Actively-engaged or take actions Observe- A facilitator is keenly aware of and attentive to the dynamics, needs, and cues within a group or session, using the awareness to guide the process and ensure effective outcomes.(come up with good results) Uses listening and observing skills in monitoring participants' behavior and level of engagement to respond appropriately. Questioning-Uses attending and questioning skills in creating a positive/non-threatening learning atmosphere (engaging, supportive, and safe) for diverse participants. • Asks higher-order thinking skills (HOTS) questions that are clear and relevant to elicit participants’ ideas and ensure understanding of concepts. • Stimulates Higher Order Thinking Skills (HOTS) from participants by presenting real-life examples and engaging activities. Attending- helps/guides a group to achieve specific goals. (Physical presence, eye contact, body language, active listening, non-verbal cues-like nodding, gesturing & facial expressions) Integrating- Uses integrating skills to synthesize the responses of the participants and the activities of the session. -Employs various strategies to draw out key learning concepts from the participants. -Uses appropriate technology with ease and confidence to enhance learning delivery. • Integrates various virtual applications or tools (e.g. chat, quizzes, polls, whiteboards, digital journal) for maximum engagement and learning. Font size-24 points for body text and 36-44 points for headings-ensuring readability for all audience esp those further away 7x7 rule in PPt 7 lines or bullet points 7 words Oral Presentation-Delivers accurate content clearly and in an organized manner while ensuring alignment with session objectives. • Delivers concepts and ideas while exhibiting a good command of the language. • Demonstrates effective verbal (voice) and non-verbal cues (body language, gestures, facial expressions, posture, etc.) to affirm ideas and gain the participants’ attention, interest, and engagement. • Exhibits flexibility and adaptability in the delivery of the session to ensure an appropriate response to unforeseen situations.
- #6 Understanding Yourself Must – basics Skills communication skills, active listening, questioning, conflict management, & time management (manages time to ensure that the session finishes time w/out compromising the achievement of objectives) Values & Attitudes -ability to take responsibility for one's behavior & well-being -positive mindset to build harmonious relationship with self, fellow facis & participants. -observes proper decorum & warm & respectful behavior at all times -show humility, respect & sincerity when dealing with other members of the pmt -exhibits reflective behavior to influence others positively -relate to others with sensitivity and a caring attitude Knowledge -Be prepared -Establish your credibility -Include a goal early in the presentation -Ask thought provoking questions -Engage & energize • Delivers concepts and ideas while exhibiting a good command of the language. • Demonstrates effective verbal (voice) and non-verbal cues (body language, gestures, facial expressions, posture, etc.) to affirm ideas and gain the participants’ attention, interest, and engagement. • Exhibits flexibility and adaptability in the delivery of the session to ensure an appropriate response to unforeseen situations. USING TECHNOLOGY EFFECTIVELY • Uses appropriate technology with ease and confidence to enhance learning delivery. • Integrates various virtual applications or tools (e.g. chat, quizzes, polls, whiteboards, digital journal) for maximum engagement and learning. Font size-24 points for body text and 36-44 points for headings-ensuring readability for all audience esp those further away 7 x 7 rule in PPt 7 lines or bullet points 7 words MANAGING ONSELF • Ability to take responsibility for one’s behavior and well-being by optimizing one’s strengths, pursuing opportunities for improvement, and exhibiting a positive mindset to build a harmonious relationship with self, fellow learning facilitators, and participants. Developing Self • Accepts feedback without being defensive and offensive and reflects on the feedback for self- improvement. • Recognizes strengths and addresses areas of improvement for continuous self-development. • Observes proper decorum and warm and respectful and behavior at all times to show respect towards oneself and others. • Manages time to ensure that the session finishes on time without compromising the achievement of objectives. Working with Others • Shows humility, respect, and sincerity when dealing with other members of the program management team. • Exhibits reflective behavior to influence others positively Relates to others with sensitivity and a caring attitude
- #8 A great point! Facilitation indeed focuses on participation, rather than just the end result. Here's why: By focusing on the process of participation, facilitators can create an env't that's conducive to learning, growth, & collaboration, ultimately leading to more effective & sustainable outcomes. Understanding Audience Use Audience Heat Map • Emotion • Vision • Action Facilitation encourages participants to share their knowledge, experiences and perspectives Fosters collaboration- building rel & trust Enhances creativity and innovation- Diverse perspectives leading to more innovative and creative solutions Develop skills such as effective communication, active listening & conflict resolution TIPS FOR AN EXCELLENT AND POWERFUL PRESENTATION ● Be prepared ● Establish your credibility right up front. ● Include a goal early in the presentation. ● Begin separate ideas with powerful quotations or Establish your credibility right up front. ● Include a goal early in the presentation. ● Begin separate ideas with powerful quotations or images. ● Ask thought provoking questions. ● Make startling statements. ● Be prepared for difficult questions. Engage and energize Anticipate. ● Connect the dots. ● Respect the agenda and break times. ● Celebrate with gratitude. Develop the capacities you already posses Energy capacity- push on physically Emotional Capacity – manage your emotions. ● Thinking Capacity – think effectively. ● People Capacity – building relationships. ● Creative Capacity – see options and find answers. ● Production Capacity – accomplish results. ● Leadership Capacity – lift and lead others. ● Discipline Capacity – focus now and follow through. ● Attitude Capacity - be positive regardless of circumstances. ● Risk Capacity – get out of your comfort zone. ● Growth Capacity – focus on how far you can go. Partnership Capacity- collaborate with others
- #9 Employs various strategies to draw out key learning concepts from participants.
- #11 Reduce burden- Effective facilitation skills indeed help reduce burden- Facilitation encourages participants to share their knowledge, experiences and perspectives. Fosters collaboration- building rel & trust Enhances creativity and innovation- Diverse perspectives leading to more innovative and creative solutions Develop skills such as effective communication, active listening & conflict resolution Epitome _uh-pi-tuh-mee TIPS FOR AN EXCELLENT AND POWERFUL PRESENTATION ● Be prepared ● Establish your credibility right up front. ● Include a goal early in the presentation. ● Begin separate ideas with powerful quotations or Establish your credibility right up front. ● Include a goal early in the presentation. ● Begin separate ideas with powerful quotations or images. ● Ask thought provoking questions. ● Make startling statements. ● Be prepared for difficult questions. Engage and energize Anticipate. ● Connect the dots. ● Respect the agenda and break times. ● Celebrate with gratitude. Develop the capacities you already posses Energy capacity- push on physically Emotional Capacity – manage your emotions. ● Thinking Capacity – think effectively. ● People Capacity – building relationships. ● Creative Capacity – see options and find answers. ● Production Capacity – accomplish results. ● Leadership Capacity – lift and lead others. ● Discipline Capacity – focus now and follow through. ● Attitude Capacity - be positive regardless of circumstances. ● Risk Capacity – get out of your comfort zone. ● Growth Capacity – focus on how far you can go. Partnership Capacity- collaborate with others MANAGING ONESELF Ability to take responsibility for one’s behavior and well-being by optimizing one’s strengths, pursuing opportunities for improvement, and exhibiting a positive mindset to build a harmonious relationship with self, fellow learning facilitators, and participants. Developing Self Accepts feedback without being defensive and offensive and reflects on the feedback for self-improvement.
- #13 Cross- reference: Filters to Communication by William Pfeiffer Preoccupation Mind wandering Past experiences Self-esteem Status in a group Emotional State Bias/prejudice/stereotype Physical state Volume of voice Articulateness Language difference Amount of information Culture + Mental Models (What we believe will occur) -Creates expectations, predictions & decisions-Reality (What actually occurs-New influencing factors 1.By acknowledging and facilitating hopes & dreams, facilitators can help unlock people's potential, foster creativity & innovation, & drive positive change. Hopes and dreams have the power to inspire, motivate, and energize individuals to work towards a common goal. 2. It highlights the importance of reframing challenges as opportunities for growth, innovation & progress.
- #14 A profound insight! Culture of Responsibility- Lead by example, demonstrating accountability and ownership. A realistic perspective! Teams can indeed be tension-filled, as individuals with different backgrounds, perspectives, and work styles come together to achieve a common goal.
- #15 Effective facilitating involves guiding participants through structured process to gather insights, build on each other's ideas, and make informed decisions.
- #16 Note to facilitator: Explain briefly the relevance of each skill with realistic examples in cross-reference to Adult Learning Principles by Dr. Juan A. Kanapi Jr. Readiness to learn begins with and is sustained by a “felt need.” A felt need comes from and / or connects to the direct experience of the adult learner Each adult learner has a learning style Learning happens in stages through trial and error / repetitive practice A “safe,” supportive environment increases the probability of long-term learning An adult learner will choose what to learn
- #17 Note to Facilitator: Refer to the key skills when discussing this slide Observing Notes participants’ level of involvement in all activities Monitors the energy level of the participants during sessions Senses the needs, potentials, strengths, and weakness of the participants that may affect the learning process Assesses and communicates group progress 2. Questioning Asks questions that are clear and focused Asks follow-up questions to clarify participants’ responses and to check understanding of content Asks questions that involve Higher Order Thinking Skills (HOTS) Acknowledges participants’ responses Solicits, accepts and acts on feedback from participants Processes responses with probing questions to elicit the desired outcome Paraphrases questions for clarity 3. Responding Understands and responds to what had been said Responds positively to participants’ insights; delivers constructive feedback Reacts to ideas not to the person Acknowledges greetings and responses of the participants 4. Attending Creates an accepting and non-threatening learning atmosphere based on adult learning principles Directs and redirects the participants’ awareness to the learning tasks Manages the learning atmosphere throughout the sessions (Expectation setting and MOL) Manages disruptive and group behavior Manages time allotted so as to get the job done and reach timely closure 5. Integrating and Processing Highlights important results of the activity that lead to the attainment of the objectives of the session Deepens and broadens participants’ outlook on the significance of the group outputs Demonstrates convergent and divergent thinking in processing ideas Process information quickly/differentiates content issues and isolates critical points Guides the group to consensus and desired outcomes by means of
- #18 In the context of training and facilitation, inputs or actions by the trainer can indeed play a crucial role in helping trainees achieve their goals. Inputs (clear instructions, demonstrations & modeling, guided practice, feedback & coaching & encouragement & support)
- #19 Enable other to take ownership of their work and decisions. Provide support and guidance to help others overcome obstacles and challenges. Encourage them to take initiative and move forward. Connect people, and resources to facilitate collaboration & innovation.
- #21 Cross-reference: Process of Emerging New Ideas Art of Hosting Workbook, Art of Hosting Workshop, Singapore, 2012 Additional Information for the facilitator: Appreciative Inquiry-Inquiry into a selected topic to discover strengths & capacities that are already present in an individual, group and / or organization Appreciative Inquiry 4D Cycle Discovery- appreciating the best of what is Dream- envisioning what might be Design- constructing desired structures/processes Destiny- implementing the process of change Reference: Appreciative Inquiry by Dr. David Cooperrider & Suresh Srivastva
- #22 Notes to the Facilitator: AI Foundation Principles Constructionist Principle Words create worlds A person’s reality is created by the mental images one sponsors, the language one consistently uses and the stories repeatedly told What we constantly think and talk about becomes our reality Placebo Effect / Dr. Langer studies 2. Simultaneity Principle Change begins the moment you ask the question The first question starts the process of change What we ask about today is what we create for tomorrow What we ask about determines what we “find,” and what we “discover” becomes the stories out of which the future is shaped 3. Poetic Principle Reality is open to multiple interpretations However, what we focus on grows We can choose to focus on the positive (e.g. creativity, innovation) or negative aspects of reality (e.g. stress, inefficiency) 4. Anticipatory Principle We are only limited by our imagination Imagination is the only limit to our future A desired future can only be created consciously if it can be first imagined Mental image inspires action Pygmalion Effect / Dr. Seligman’s Learned Helplessness, Optimism 5. Poetic Principle The more positive the questions, the more positive the desire for change Positive affect leads to positive action The more positive the stories, the easier it is to sustain a change process If you’re going to ask a question, ask a positive one 6. Constructionist Principle Words create worlds A person’s reality is created by the mental images one sponsors, the language one consistently uses and the stories repeatedly told What we constantly think and talk about becomes our reality Placebo Effect / Dr. Langer studies
- #23 Assign group tasks such as: Performers- to analyze the scenario and present/establish best practice Assessors- to evaluate the presentation using the rubric. Processors- to suggest/recommend points for improvement, focusing only on facilitation skills Note: Rubric should be used for the workshop.
- #24 SAY: Given this quote from Ally Worthington, what is your takeaway from this session? Why do you think it is important? By embracing "Self-Directed Learning", you can develop the skills, knowledge and mindset necessary to succeed in an ever changing world. Continuous Improvement Tomorrow's leaders are those who take ownership of their learning, growth and skills development How do you intend to continue on improving your facilitation skills? Ideas can be challenged Ambiguity is tolerated Diversity is valued Okay it make mistakes People are engaged People feel respected and accepted People are encouraged to trust self & other resources Evaluation by self and others is facilitated Uniquely personal and subjective nature of learning is emphasized Discovery of personal meaning of ideas is facilitated DO: Thank the participants. Tell them that you are willing to provide TA whenever necessary.