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IT and Platform Strategy
lessons learned from iPhone



                        © copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
world largest “mobile
device” manufacturer



                    © copyright 2008, youngjin yoo
There are many better
    phones. But none of
them copied its success.


            Why?




            © copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
200,000



          © copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
inherited iTunes
  eco-system



                   © copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
what is the secrete of its
        success?



                       © copyright 2008, youngjin yoo
it is NOT a phone



                    © copyright 2008, youngjin yoo
multiple meanings



                    © copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
from things to actions



                    © copyright 2008, youngjin yoo
from products to service



                     © copyright 2008, youngjin yoo
value is not in the
     product



                      © copyright 2008, youngjin yoo
value is co-created
      in action



                  © copyright 2008, youngjin yoo
re-thinking innovation
       strategy



                     © copyright 2008, youngjin yoo
a layered architecture
 of digitalized product
         Contents	
  Layer



         Service	
  Layer



         Network	
  Layer

         Logical	
  transmission

         Physical	
  transport




         Device	
  Layer

         Logical	
  device	
  OS

         Physical	
  machinery
strategic choices



                    © copyright 2008, youngjin yoo
1. specialized appliance



                     © copyright 2008, youngjin yoo
closed vertical



                  © copyright 2008, youngjin yoo
higher integration



                     © copyright 2008, youngjin yoo
price-performance
  improvements



                    © copyright 2008, youngjin yoo
2. service strategy



                      © copyright 2008, youngjin yoo
de-coupling of
device and service



                 © copyright 2008, youngjin yoo
Kindle as service




                    © copyright 2008, youngjin yoo
meaning
mash-up



          © copyright 2008, youngjin yoo
data pulverization



                     © copyright 2008, youngjin yoo
3. platform strategy



                       © copyright 2008, youngjin yoo
what is a platform?



                      © copyright 2008, youngjin yoo
a raised level surface on
which people or things can
 stand, usually a discrete
  structure intended for a
    particular activity or
          operation
(Oxford English Dictionary)
                       © copyright 2008, youngjin yoo
something that others
can run their applications
     and services on


                       © copyright 2008, youngjin yoo
a family of products
sharing same parts
        (cars)


                   © copyright 2008, youngjin yoo
introducing variety
  (shopping mall)



                      © copyright 2008, youngjin yoo
allowing generativity
 (PCs and Internet)



                    © copyright 2008, youngjin yoo
has three elements



                     © copyright 2008, youngjin yoo
high variety
periphery
            low reusability
                               interface
              low variety
  core
            high reusability




                                      © copyright 2008, youngjin yoo
platform = core + interface



                       © copyright 2008, youngjin yoo
complementarity
      vs.
  uniqueness


                  © copyright 2008, youngjin yoo
key challenges



                 © copyright 2008, youngjin yoo
growing a pie



                © copyright 2008, youngjin yoo
cutting the pie



                  © copyright 2008, youngjin yoo
how do you extract
     value?



                     © copyright 2008, youngjin yoo
requires third-party
      partners



                       © copyright 2008, youngjin yoo
eco-system



             © copyright 2008, youngjin yoo
product strategy
       vs.
platform strategy


                    © copyright 2008, youngjin yoo
open vs. closed



                  © copyright 2008, youngjin yoo
features vs. enablement



                    © copyright 2008, youngjin yoo
fixed vs. generative



                      © copyright 2008, youngjin yoo
key design issues



                    © copyright 2008, youngjin yoo
1. design



            © copyright 2008, youngjin yoo
deliberately incomplete
  design invites new
     entrepreneurs


                     © copyright 2008, youngjin yoo
perfect incompleteness



                   © copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
generative platform



                  © copyright 2008, youngjin yoo
harnessing
the creative power of
     others


                        © copyright 2008, youngjin yoo
2. control



             © copyright 2008, youngjin yoo
architectural control point



                       © copyright 2008, youngjin yoo
what is above and below



                    © copyright 2008, youngjin yoo
do we control all
 components?



                    © copyright 2008, youngjin yoo
internal and external
      modules



                    © copyright 2008, youngjin yoo
economic
                                 appropriation
            traditional mobile
periphery       operators



              Apple iPhone



            Google Andriod


                Symbian
core
                                            size of market
                                                 © copyright 2008, youngjin yoo
3. heterogeneity



                   © copyright 2008, youngjin yoo
tipping effect



                 © copyright 2008, youngjin yoo
economy of scale: size



                    © copyright 2008, youngjin yoo
economy of scope:
  heterogeneity



                    © copyright 2008, youngjin yoo
translation of

technical incompleteness
into social heterogeneity




                    © copyright 2008, youngjin yoo
unbounded innovation



                  © copyright 2008, youngjin yoo
4. evolution



               © copyright 2008, youngjin yoo
what if we want to share
         core?



                     © copyright 2008, youngjin yoo
Wintel
= shared core platform



                    © copyright 2008, youngjin yoo
iTunes
Closed Core



              © copyright 2008, youngjin yoo
platform is for evolution



                      © copyright 2008, youngjin yoo
even core can evolve



                   © copyright 2008, youngjin yoo
Apple’s biggest
  challenge



                  © copyright 2008, youngjin yoo
the tyranny
iTunes + hardware



                    © copyright 2008, youngjin yoo
5.
identity



           © copyright 2008, youngjin yoo
the history of the phone



                     © copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
what are you designing
        now?



                    © copyright 2008, youngjin yoo
NTT DoCoMo



             © copyright 2008, youngjin yoo
phone 67%
e-mail 100%
 web 67%


              © copyright 2008, youngjin yoo
life style infrastructure



                       © copyright 2008, youngjin yoo
never ending journey



                   © copyright 2008, youngjin yoo
Apple Computer Inc.
        to
     Apple Inc.


                  © copyright 2008, youngjin yoo

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Session 7 digitalization and platform strategy

Editor's Notes

  1. Apple controls very small portion of software and hardware, mostly for digital copyright protection. all the design was outsourced -- even the choice of color and manufacturing. In fact, the entire MP3 circuit board was designed and manufactured by HK-based company.
  2. iPod, iTunes and iMac convergence picture here
  3. iPod, iTunes and iMac convergence picture here