This document defines services and hotels, and provides an introduction to the hotel industry and Hyatt Hotels. It discusses how the hotel industry originated in the 6th century BC and was widely spread by the mid-1600s. It then introduces Hyatt Hotels, founded in 1957, and provides details about its global portfolio and headquarters. Finally, it outlines the key aspects of Hyatt's marketing mix, including their product offerings, pricing strategies, locations, promotion methods, employees, physical facilities, service processes, and focus on productivity.
The Orange County Animal Shelter: The Facility, The Function, The FutureNo Kill Shelter Alliance
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The Orange County Animal Shelter: The Facility, The Function, The FutureNo Kill Shelter Alliance
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Grand Jury Report about OCAC 2015. This is one of two GJ reports in 2015, and one of 5 in the last 10 or so years.
HospitalityLawyer.com | December 2012 Issue Hospitality Lawyer Magazine HospitalityLawyer.com
HospitalityLawyer.com, a leader in hospitality and travel legal, safety, security and risk solutions, distributes a monthly e-magazine devoted to the latest trends, issues and happenings from the industry.
For more information, please visit http://www.hospitalitylawyer.com.
Running head:
SOCIAL PERFORMANCE
1
SOCIAL PERFORMANCE
6
Assignment 1: Social Performance Of Organizations
Stephen Reid
BUS 475
Professor Rodney L. Baker
February 3, 2020
Introduction
Interdependency in businesses for growth and development has become inevitable. A company cannot thrive by relying on itself alone, but instead becomes successful when other companies and individuals come in; for instance, integrating stakeholders, employees and clients into a business, makes the transaction more successful. Similarly, businesses and industries depend on other sectors for success. When you look at the tourism industry, it is evident that hotel industries need the transport industry for them to succeed. This is because tourists need to be transported to the hotels for accommodation. Therefore, without transport services, the hotel industry will not succeed. In the same way, travel agents benefit fro commission paid by hotels, while the hotels get more customers. In this paper, we will focus on Hilton Hotels as one of the leading multinational hotels in the world, looking at its various dynamics while operating in the hotel industry.
The Hilton Hotel is a multinational organization that offers services to leisure and business travelers with over 500 branches in different parts of the world. The primary functions and products provided by the Hilton Hotel include accommodation and room services, foods and drinks, conference facilities, family fun packages, gym, and spa facilities. Similarly, they offer additional products like the loyalty program packages, where they give airline points to frequent customers. This is one way that they ensure loyalty from their customers. Also, they offer loyalty skills to their customers by providing free accommodations for those who stay long in their hotels. The services and products provided at Hilton Hotel focus on making visitors and travelers have a comfortable stay while traveling.
Any business is faced with internal and external factors that might affect its success. In our case, the Hilton Hotel may encounter various external factors like competition from other hotels. The tourism and hotel industry has been increasing, with many hotels and tourism companies coming up to cater to the needs of tourists. Looking at the Hilton Hotel, they purely focus on accommodation and comfortable stays in the Hotel. Other Hotels offer transport services from their customers, which makes it more reliable and convenient for the customers. Customers might be attracted to these hotels because of the extra service of transportation, which may put the Hilton Hotel at risk of losing its customers. Political instability is another factor that may affect the success of the Hilton hotel. Due to its global nature, the Hilton Hotel has a chain of hotels in different parts of the world. Every country experiences periods of political waves, which significantly affects tourism. When travelers fail to visit some countries .
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
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Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
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Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
How to Make a Field invisible in Odoo 17Celine George
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Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Digital Tools and AI for Teaching Learning and Research
Service sector management
1. SERVICE SECTOR MANAGEMENT
HOTEL INDUSTRY
Made by:- Pramod Chauhan
(06)
Rahul Dani (07)
Dinesh Kumar (08)
Anuj Gupta (09)
Mukesh Gupta (10)
2. DEFINITION OF SERVICE & HOTEL
Philip kotler : “ A service is an act of performance that
one party can offer to another that is essentially intangible
and does not result in the ownership of anything. It’s
production may or may not be tied to A physical product.”
• Services are actions such as haircuts, medical
check-ups, car repair, and teaching.
Webster defines a hotel as, ´A building of
institution providing lodging, meals and service
for the people.”
• Hotel includes lodging, boarding, restaurant
etc.
3. INTRODUCTION OF HOTEL
INDUSTRY
The Hotel Industry originated in the 6th century
B.C. when the first inn in and around the city of London
began to develop.
Hotel Industry was one of the oldest industries in the
world.
It was widely spread in the mid 160’s.
Hotel can be classified into different categories or classes,
based on their operational criteria.
For example the type of accommodation they provide,
location of the property, type of services provided,
facilities given.
4. INTRODUCTION TO HYATT HOTELS
It was founded in 1957 by Jay pritzker and their headquarters is
located at Chicago, United States.
On June 30, 2009, Global Hyatt Corporation changed its name to Hyatt
Hotels Corporation.
Hyatt Hotels Corporation is an American international company and
operator of hotels.
Hyatt Hotels Corp. brand extensions include Park Hyatt, Grand
Hyatt, Hyatt Regency, Hyatt Resorts, Hyatt Hotel, Hyatt Place,
Hyatt Summerfield Suites, Andaz and the Hyatt Vacation Club.
In August 2009 According to the filing Mark S. Hoplamazian was to
serve as CEO and Thomas Pritzker as Executive Chairman.
In 2014,Fortune magazine listed Hyatt as the 95th-best U.S. company
to work for.
As of 31 December 2014 Hyatt Corporation's worldwide portfolio
consisted of 587 properties.
5. MARKETING MIX OF HYATT
INDUSTRY
PRODUCTIVITY
PHYSICAL EVIDENCE
PROCESS
PEOPLE
PROMOTION
PRICE
PLACE
PRODUCT
9. PRICE CONT…..
Room Type Tariff(2 Days & 1 Night)
Grand Room - Room only Rs. 9679
Pool View Room - Room only Rs. 10697
Bay View Room - Room only Rs. 11207
Grand Room - Bed & Breakfast Rs. 10901
Pool View Room - Bed & Breakfast Rs. 11920
Bay View Room - Bed & Breakfast Rs. 12429
10. PLACE
The place part of the marketing mix
is where the customer receives the product
or service.
Place in case of services determine where
is the service product going to be located.
Nature of Service.
Nature of Interaction.
Dependency on other services.
12. PEOPLE
All human actors who play a part in service delivery and
thus influence the buyer’s perceptions.
For e.g.:-
13. PHYSICAL EVIDENCE
Physical evidence refers to the environment in
which the service is assembled and in which the
seller and customer interact, combined with
tangible commodities that facilitate performance
or communication of the service.
14. PROCESS
o Service process is the way in which a service is
delivered to the end customer.
o Process is something related to:
How do people consume services?
What processes do they have to go through to
acquire the services?
o Service itself.
o Location of service delivery.
o Degree of divergence.
15. PRODUCTIVITY
Reliability: Perform promised service dependably and
accurately.
Example: receive mail at same time each day.
Responsiveness: Willingness to help customers
promptly.
Example: avoid keeping customers waiting for no
apparent reason.
Assurance: Ability to convey trust and confidence.
Example: being polite and showing respect for customer.
Empathy: Ability to be approachable.
Example: being a good listener.
Tangibles: Physical facilities and facilitating goods.
Example: cleanliness.
