The document describes ServicePilot, a software solution for monitoring and analyzing Aastra VoIP environments. It allows users to monitor infrastructure availability and performance, end user call quality and activity, and ensures security through detection of unauthorized or unusual call patterns. The solution provides centralized monitoring of VoIP phone systems, gateways, trunks, servers and other network components from a single interface with tools for analysis, management and reporting.

1. Monitor and Analyze your Aastra VoIP Environment
Infrastructure
End User Experience
Security & Event
Monitoring
Analysis
Management
• Availability & Performance for
PBXs, Gateways, Trunks & SBCs
• Network-Aware VoIP Monitoring
• UC Ecosystem Monitoring (Cisco,
Lync, Acme Packet and more)
• Call Quality per extension,
location and status
• Call details
• Advanced Search Engine
• Conference and video calls
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Easy-to-use
All-in-one
No hidden costs
Contact Us
Americas: +1 (954) 446-9010
Europe: +33 2 40 60 13 30
www.servicepilot.com
Unauthorized calls
Unusual calls destinations
After hours calls
Excessive duration calls
VoIP spam

2. Monitor and Analyze your Aastra VoIP Environment
Call Monitoring
• Global overview, by IP Zone or by IP Network
• Call Quality based on per-call QoS metrics
 MOS,
 Jitter,
 Latency
 Packet Loss Rate
• Call Activity
 Total Calls
 Answered and not established Calls
 Calls with or without Quality statistics
• Call Tracking with advanced filtering
Aastra 5000 Server
• Physical and Logical Resources
 CPU
 Memory
 Storage
 Network Interfaces
 Aastra Server Services
 System Events
 SNMP Traps
H323 & SIP Trunks
• Automatic Discovery
• Statistics
 Incoming Calls
 Outgoing Calls
 Out of Resource
 Reserved
 Emergency Calls
 International Calls
 Long Distance Calls
 Regional Calls
 Urban Calls
• Status
Aastra Ecosystem
• Aastra xSeries Gateways
• Aastra Management 7450
• Unified Communication Platform (UCP)
• Telephony Web Portal (TWP)
• Aastra Communication Portal (ACP)
Network & Infrastructure
• Routers, Switches, Firewalls, Load Balancers,
Wi-Fi Access Points
• Servers: Windows (WMI, Event Log), Linux,
HP, Solaris, AIX, iSeries
• Virtualization: VMware vCenter, VMware
ESX/ESXi, Microsoft Hyper-V
• Applications: DHCP, DNS, Web, TCP, Microsoft
Active Directory, Microsoft Exchange, IBM
Lotus Domino, BlackBerry
• Database: SQL, MySQL, Oracle SQL, Microsoft
SQL Server, PostgreSQL
• Upstream Integration: IP SLA, CBQoS
Features
• Geographical, Technical and Business Maps
• Data correlation from multiple sources
• Proactive alerts console with fault &
performance issues
• Root cause analysis with business impact
• Historical Charts, Capacity Planning, Ranking
Tables, Trend Analysis, SLA
• Customizable Dashboards
• On Demand and scheduled PDF Reports
• Automated provisioning
• Network Discovery: Layer 2 Topology
• Notifications: SNMP Traps, E-mail
• Integration with third party solutions
Third-party components
• Administration and Billing server
• Directory Services
• Session Border Controllers (Acme Packet)
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All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.
This document is for your informational purposes only. ServicePilot assumes no responsibility for the accuracy or completeness of the information.