ServicePilot VoIP and UC monitoring for Acme Packet

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The document describes ServicePilot, a monitoring and analysis solution for VoIP environments including Acme Packet Session Border Controllers. It allows monitoring of call quality, volumes, and tracking across infrastructures. Additional features include monitoring of network infrastructure, applications, databases and integration with third party solutions. The solution provides dashboards, reports, alerts and root cause analysis of issues.

Technology

Monitor and Analyze your Acme Packet VoIP Environment

Infrastructure

End User Experience

Security & Event

Monitoring

Analysis

Management

• Availability & Performance for
PBXs, Gateways, Trunks & SBCs
• Network-Aware VoIP Monitoring
• UC Ecosystem Monitoring (Cisco,
Lync, Acme Packet and more)

• Call Quality per extension,
location and status
• Call details
• Advanced Search Engine
• Conference and video calls

•
•
•
•
•

Easy-to-use
All-in-one
No hidden costs

Contact Us
Americas: +1 (954) 446-9010
Europe: +33 2 40 60 13 30
www.servicepilot.com

Unauthorized calls
Unusual calls destinations
After hours calls
Excessive duration calls
VoIP spam

Monitor and Analyze your Acme Packet Session Border Controllers
Call Monitoring
• Global, by Zone and by IP Network
• Call Quality based on per-call QoS metrics
(MOS, Jitter, Latency, Packet Loss)
• Call Volumes
• Call Tracking with filtering, based on
• Extension
• Call quality
• IP address
• IP network zone
• Time/date

NSystem and physical resources
• Redundancy status
• Configuration state
• CPU
• Memory
• Network interfaces
• Status
• Traffic
• Errors
• Discards

Realm domains
• Inbound / Outbound sessions
• Burst rate
• Latency
• QoS RFactor
• Exceeded RFactor

Other VoIP vendors
• Aastra
• Alcatel-Lucent
• Avaya
• Cisco
• Microsoft Lync
• ShoreTel

Network & Infrastructure
• Routers, Switches, Firewalls, Load Balancers,
Wi-Fi Access Points
• Servers: Windows (WMI, Event Log), Linux,
HP, Solaris, AIX, iSeries
• Virtualization: VMware vCenter, VMware
ESX/ESXi, Microsoft Hyper-V
• Applications: DHCP, DNS, Web, TCP, Microsoft
Active Directory, Microsoft Exchange, IBM
Lotus Domino, BlackBerry
• Database: SQL, MySQL, Oracle SQL, Microsoft
SQL Server, PostgreSQL
• Upstream Integration: IP SLA, CBQoS

Features
• Geographical, Technical and Business Maps
• Data correlation from multiple sources
• Proactive alerts console with fault &
performance issues
• Root cause analysis with business impact
• Historical Charts, Capacity Planning, Ranking
Tables, Trend Analysis, SLA
• Customizable Dashboards
• On Demand and scheduled PDF Reports
• Automated provisioning
• Network Discovery: Layer 2 Topology
• Notifications: SNMP Traps, E-mail
• Integration with third party solutions

Third-party components
• Administration and Billing server
• Directory Services

Realm routes
• Trunk (SIP, H323)
• Status
• Inbound / Outbound sessions
• Inbound / Outbound rate
• Burst rate
• Latency

Copyright ©2013 ServicePilot Technologies.
All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.
This document is for your informational purposes only. ServicePilot assumes no responsibility for the accuracy or completeness of the information.

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ServicePilot VoIP and UC monitoring for Acme Packet

1. Monitor and Analyze your Acme Packet VoIP Environment Infrastructure End User Experience Security & Event Monitoring Analysis Management • Availability & Performance for PBXs, Gateways, Trunks & SBCs • Network-Aware VoIP Monitoring • UC Ecosystem Monitoring (Cisco, Lync, Acme Packet and more) • Call Quality per extension, location and status • Call details • Advanced Search Engine • Conference and video calls • • • • • Easy-to-use All-in-one No hidden costs Contact Us Americas: +1 (954) 446-9010 Europe: +33 2 40 60 13 30 www.servicepilot.com Unauthorized calls Unusual calls destinations After hours calls Excessive duration calls VoIP spam

2. Monitor and Analyze your Acme Packet Session Border Controllers Call Monitoring • Global, by Zone and by IP Network • Call Quality based on per-call QoS metrics (MOS, Jitter, Latency, Packet Loss) • Call Volumes • Call Tracking with filtering, based on • Extension • Call quality • IP address • IP network zone • Time/date NSystem and physical resources • Redundancy status • Configuration state • CPU • Memory • Network interfaces • Status • Traffic • Errors • Discards Realm domains • Inbound / Outbound sessions • Burst rate • Latency • QoS RFactor • Exceeded RFactor Other VoIP vendors • Aastra • Alcatel-Lucent • Avaya • Cisco • Microsoft Lync • ShoreTel Network & Infrastructure • Routers, Switches, Firewalls, Load Balancers, Wi-Fi Access Points • Servers: Windows (WMI, Event Log), Linux, HP, Solaris, AIX, iSeries • Virtualization: VMware vCenter, VMware ESX/ESXi, Microsoft Hyper-V • Applications: DHCP, DNS, Web, TCP, Microsoft Active Directory, Microsoft Exchange, IBM Lotus Domino, BlackBerry • Database: SQL, MySQL, Oracle SQL, Microsoft SQL Server, PostgreSQL • Upstream Integration: IP SLA, CBQoS Features • Geographical, Technical and Business Maps • Data correlation from multiple sources • Proactive alerts console with fault & performance issues • Root cause analysis with business impact • Historical Charts, Capacity Planning, Ranking Tables, Trend Analysis, SLA • Customizable Dashboards • On Demand and scheduled PDF Reports • Automated provisioning • Network Discovery: Layer 2 Topology • Notifications: SNMP Traps, E-mail • Integration with third party solutions Third-party components • Administration and Billing server • Directory Services Realm routes • Trunk (SIP, H323) • Status • Inbound / Outbound sessions • Inbound / Outbound rate • Burst rate • Latency Copyright ©2013 ServicePilot Technologies. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. This document is for your informational purposes only. ServicePilot assumes no responsibility for the accuracy or completeness of the information.

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