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Service Integration – Achieving “Transformed Operations” More Efficiently
This document outlines the stages of an evolving operating model for an outsourced service, beginning with the current mode of operations and contract signing. It then describes the transforming mode during the transition and design stage, leading to a future mode of operations and eventual business as usual once the transformation is complete. The model shows how processes change hands from the client to the supplier during the transition and transformation period.
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Service Integration – Achieving “Transformed Operations” More Efficiently
- 1. © 2014 InformationServices Group, Inc. All Rights Reserved
- 2. The evolving operatingmodel © 2014 Information Services Group, Inc. All Rights Reserved Contract Signing Service Commencement End of Transformation CMO Processes TMO Processes FMO Processes Supplier Onboarding Transition Strategy/Design Transaction BAU Start-Up Transformation CMO: Current Mode of Operations TMO: Transforming Mode of Operations FMO: Future Mode of Operations BAU: Business As Usual