DAY TWO – OCT 3rd 2015 at Global Service Design Conference NYC MORNING SESSIONS / / METHODS & TOOLS more info at: http:/bit.ly/1MqbS2U

1. Luis Alt | Livework | @luisAlt
Lowering the volume on Service Design.
Serve well to always serve!
October 3rd, New York City

2. Livework © 2015
New York, October 3, 2015
PRESENTATION
www.liveworkstudio.com.br São Paulo Brasília London Oslo Rotterdam Beirut
Serve well to
always serve!
Service Design Global Conference
Luis Alt / @luisAlt

3. Service Design.
Why?

4. WHY SERVICE DESIGN?
My user journey…
Aware Early Use Regular Use

5. Wasn’t your presentation
about selling Service Design?
NO, meaning YES.

6. SELLING SERVICE DESIGN
Livework in Brazil
Credits:Flickr/JúniorReis

7. SELLING SERVICE DESIGN
The country hasn’t improved

8. SELLING SERVICE DESIGN
Service (Design) Awareness
SERVICE DESIGNService Design
Great Services
Business Results

9. SELLING SERVICE DESIGN
Service (Design) Awareness
SERVICE DESIGN RESULTS
Push
Service Design
Great Services
Business Results

10. SELLING SERVICE DESIGN
Service (Design) Awareness
SERVICE DESIGN RESULTS
Push
Service Design
Great Services
Business Results

11. SELLING SERVICE DESIGN
Service (Design) Awareness
SERVICE DESIGN RESULTS
Push
Service Design
Great Services
Business Results
SERVICE DESIGN RESULTS
Pull

12. SELLING SERVICE DESIGN
Service (Design) Awareness
SERVICE DESIGN RESULTS
Push
Service Design
Great Services
Business Results
SERVICE DESIGN RESULTS
Pull
VALUE OF DELIVERING GREAT SERVICES

13. SELLING SERVICE DESIGN
We have to
make people
aware of how
important it
is to deliver
great service
experiences!

14. SERVE WELL TO ALWAYS SERVE!
The rules have changed!

15. SERVE WELL TO ALWAYS SERVE!
Services in Brazil

16. SERVE WELL TO ALWAYS SERVE!
Eternal Love Trinity
COVER CONTENT COEXISTENCE
Attraction Retention

17. SERVE WELL TO ALWAYS SERVE!
New clients are not infinite!

18. SERVE WELL TO ALWAYS SERVE!
Enough is not enough!

19. SERVE WELL TO ALWAYS SERVE!
It’s all
about
culture!

20. WHY SERVICE DESIGN?
Ultimate goal:
to shape a better
world of services.

21. Want to know more?
Luis Alt
CONTACT
Thank you!
luis@liveworkstudio.com.br
@luisAlt
Livework © 2015 www.liveworkstudio.com.br São Paulo Brasília London Oslo Rotterdam Beirut
The new book by
Livework is available to
pre-order at Amazon.
http://liveworkstudio.com/collections/sdn15/