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DIGITAL STRATEGY
By Holly Vasher
SO, WHAT IS SEPHORA?
๏ A chain of cosmetic stores that offers beauty, skincare, fragrance, and hair care
products
๏ The brand sticks to their clean image and a few key messages
๏ Target demographic: females ages 18-45
TARGET DEMOGRAPHIC
๏ As said earlier, Sephora’s target demographic is females ages 18-45
๏ This means teenagers looking for acne products and middle aged women
looking for anti-aging products
๏ Both are shopping for makeup and hair care products
MOBILE ADVERTISING: MOBILE SITE
๏ Very mobile-friendly website by being easily recognizable and similar to
Sephora’s full page website and layout
๏ Easily navigable website
๏ Distinct categories
๏ Mobile app advertisement on their website
๏ Nothing special
MOBILE ADVERTISING: MOBILE APP
๏ Easy to shop straight from your smartphone
๏ Similar to the mobile site, with small additions
๏ “loves” list specialization
MOBILE ADVERTISING
๏ Sephora’s mobile webpage contains the basics
๏ It’s missing an extra something to set it apart
๏ It’s too simple and mirrors the basics of Sephora’s full page website
๏ Smaller format ≠ less features and graphics
HOLIDAY HOMEPAGE
๏ The full page site currently has festive graphics running along the homepage for
the holidays
๏ The mobile site is missing this feature
CUSTOMER EXPERIENCE
๏ Since Sephora is a high end brand, customers want their shopping experience to
parallel that
๏ Customers want to get the most for their money
๏ If they’re paying a lot for a product, they want the buying experience to feel
luxurious
RECOMMENDATIONS
๏ To better the mobile site, Sephora should create custom features exclusive to their
mobile site and app
๏ An example of this would be using your smartphone to scan products/shades to
purchase later
๏ A way to find your custom shade by taking a photo and scanning your skin tone,
similar to their in store device, the color IQ
๏ Some type of unique feature would set their mobile site apart from competitors as well
as set them apart from their full website
SUMMARY
๏ On a smartphone, Sephora’s website is very mobile-friendly
๏ Easy brand recognition
๏ Signature logo and familiar layout
๏ Custom features exclusive to Sephora’s mobile app and site would propel the
brand’s percentage of mobile purchases as ell as set the brand apart from its
competitors

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Sephora

  • 2. SO, WHAT IS SEPHORA? ๏ A chain of cosmetic stores that offers beauty, skincare, fragrance, and hair care products ๏ The brand sticks to their clean image and a few key messages ๏ Target demographic: females ages 18-45
  • 3. TARGET DEMOGRAPHIC ๏ As said earlier, Sephora’s target demographic is females ages 18-45 ๏ This means teenagers looking for acne products and middle aged women looking for anti-aging products ๏ Both are shopping for makeup and hair care products
  • 4. MOBILE ADVERTISING: MOBILE SITE ๏ Very mobile-friendly website by being easily recognizable and similar to Sephora’s full page website and layout ๏ Easily navigable website ๏ Distinct categories ๏ Mobile app advertisement on their website ๏ Nothing special
  • 5. MOBILE ADVERTISING: MOBILE APP ๏ Easy to shop straight from your smartphone ๏ Similar to the mobile site, with small additions ๏ “loves” list specialization
  • 6. MOBILE ADVERTISING ๏ Sephora’s mobile webpage contains the basics ๏ It’s missing an extra something to set it apart ๏ It’s too simple and mirrors the basics of Sephora’s full page website ๏ Smaller format ≠ less features and graphics
  • 7. HOLIDAY HOMEPAGE ๏ The full page site currently has festive graphics running along the homepage for the holidays ๏ The mobile site is missing this feature
  • 8. CUSTOMER EXPERIENCE ๏ Since Sephora is a high end brand, customers want their shopping experience to parallel that ๏ Customers want to get the most for their money ๏ If they’re paying a lot for a product, they want the buying experience to feel luxurious
  • 9. RECOMMENDATIONS ๏ To better the mobile site, Sephora should create custom features exclusive to their mobile site and app ๏ An example of this would be using your smartphone to scan products/shades to purchase later ๏ A way to find your custom shade by taking a photo and scanning your skin tone, similar to their in store device, the color IQ ๏ Some type of unique feature would set their mobile site apart from competitors as well as set them apart from their full website
  • 10. SUMMARY ๏ On a smartphone, Sephora’s website is very mobile-friendly ๏ Easy brand recognition ๏ Signature logo and familiar layout ๏ Custom features exclusive to Sephora’s mobile app and site would propel the brand’s percentage of mobile purchases as ell as set the brand apart from its competitors