Provide your customer service agents with the customer and solution details they need for a successful service interaction, at their fingertips. Know which field service resources are available at any given time to address a customer need and increase utilization. With collaboration tools and knowledge bases, service agents will be able to tap into the combined company knowledge instantly and increase the speed it takes to solve a customer issue.
Part of the Beyond CRM webinar series, this deck is a webinar to be delivered by John Heald, SAP Hybris, around the omnichannel customer journey and how to deliver service excellence. Agents today require context and real-time customer insight.
Go Beyond CRM -with SAP Hybris Service Solutions: http://www.hybris.com/en/service
From complex ticketing scenarios in a Call Center to comprehensive Field Service Management scenarios onsite, see how SAP Hybris Cloud for Service can transform your service interactions in a digital world.
To find out more visit SAP Hybris here: http://hybris.com/en/service/cloud-for-service
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Provide your customer service agents with the customer and solution details they need for a successful service interaction, at their fingertips. Know which field service resources are available at any given time to address a customer need and increase utilization. With collaboration tools and knowledge bases, service agents will be able to tap into the combined company knowledge instantly and increase the speed it takes to solve a customer issue.
Part of the Beyond CRM webinar series, this deck is a webinar to be delivered by John Heald, SAP Hybris, around the omnichannel customer journey and how to deliver service excellence. Agents today require context and real-time customer insight.
Go Beyond CRM -with SAP Hybris Service Solutions: http://www.hybris.com/en/service
From complex ticketing scenarios in a Call Center to comprehensive Field Service Management scenarios onsite, see how SAP Hybris Cloud for Service can transform your service interactions in a digital world.
To find out more visit SAP Hybris here: http://hybris.com/en/service/cloud-for-service
The Perfect Store Execution (Picture of Success) allows manufacturers of consumer goods to deliver the right product, in stock, at the right time, with flawless store visit execution.
For more from SAP Hybris, please visit us at: https://www.hybris.com/en/
Philips Lighting is changing from a mostly product oriented company into a Systems & Service company. SAP Hybris Service Cloud is supporting us in our business strategy, not only delivering innovative and excellent products, connecting manage our lighting systems, but also adding more value & service towards our customers. Join Jos Schrijen to hear how Phillips, innovator in healthcare, consumer lifestyle, and lighting products, successfully leverages multiple SAP Hybris solutions. Learn more: https://www.hybris.com/service
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FACT ERP.NG - The Next generation ERP SoftwareFACT Group
For over 30 years, FACT Software has helped companies become more efficient, more productive, and hence more profitable. FACT ERP.NG helps reduce duplication, processes transactions in real-time and update reports instantaneously helping management to respond quickly and confidently in a rapidly changing business environment. We have helped more than 100,000 companies world-wide to maintain their enterprise accounting and payroll.
FACT ERP.NG is a comprehensive solution with integrated modules for Financial Accounting, Warehousing and Inventory Management, Manufacturing, Fixed Assets Management and Report Writing module capable of generating over 2,000 MIS reports. It is now fully GST compliant for Indian Companies as well.
FACT solution offers unparalleled graphical reports, personalisation capabilities, greater data security and anywhere access among many other benefits.
In each country, we interact with our clients and public accountants to ensure that our software solution has features and reports that are relevant to the special needs of that market.
As a result, we continually update our software and make all new versions available for simultaneous download across the world, providing yet more value with each upgrade.
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Slides from the webinar "What you always wanted to know about SAP Fashion Management". To view the full webinar, sign up here - http://insights.attuneconsulting.com/sap-fashion-management-webinar-signup
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Discuss how a company tapped into the SAP Hybris Customer Attribution solution for insights on how various digital advertising tactics are influencing their customers’ path to purchase. The company looked at intelligent technologies to manage an increasingly fragmented and complex digital media landscape. Consider how the game theory approach in the solution provides a dynamic view into the program beyond traditional measurement method. For more information, visit us at https://www.hybris.com/
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For over 30 years, FACT Software has helped companies become more efficient, more productive, and hence more profitable. FACT ERP.NG helps reduce duplication, processes transactions in real-time and update reports instantaneously helping management to respond quickly and confidently in a rapidly changing business environment. We have helped more than 100,000 companies world-wide to maintain their enterprise accounting and payroll.
FACT ERP.NG is a comprehensive solution with integrated modules for Financial Accounting, Warehousing and Inventory Management, Manufacturing, Fixed Assets Management and Report Writing module capable of generating over 2,000 MIS reports. It is now fully GST compliant for Indian Companies as well.
FACT solution offers unparalleled graphical reports, personalisation capabilities, greater data security and anywhere access among many other benefits.
In each country, we interact with our clients and public accountants to ensure that our software solution has features and reports that are relevant to the special needs of that market.
As a result, we continually update our software and make all new versions available for simultaneous download across the world, providing yet more value with each upgrade.
We offer outstanding customer service to complement the finest software solution in the market. Our trained and dedicated helpdesk professionals help our clients to maximise the use of our software to take their companies through a paradigm shift. Needless to add, this encourages recommendations by our clients and public accountants.
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Empower store associates with the right mobile tools. Retailers’ biggest competitive advantage is often the experience they create in their physical stores. In this session, Tulip Retail will describe mobile in-store solutions that improve service, drive sales, build customer relationships, and revolutionize shopping. Turn workers into experts and brand ambassadors, improve productivity and drive increased ROI. For more info, visit: https://www.hybris.com/en/solutions/industries/retail
attune SAP Fashion Management (SAP FMS) webinar slidesattune Consulting
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VISIT US : http://bestwaydrivertraining.com/
To become a Driving School Vancouver training school in Canada is not easy. You can not put a sign on your vehicle and promote yourself as a driving school.
The missing link in your network - Empower your people through open interact...Michael Davis
Companies of all sizes have realized the power of their people network and are continually introducing new tools and processes to further connect their people and cultivate their network.
Unfortunately, many companies have inaccurately emphasized the technology network over their people network which has devalued engagement and turned employees away from collaborative tools.
Therefore, it is critical to focus not only on how the network can tap into each employee, but how each of them can tap into the network.
Now with our gym management software that offers features like client management, reporting, billing & much more, you can manage your gym or health club without any hassles.
Indai's leading Reward , loyalty and sales promotion company with over 1400 succesful programs for over 400 comapny that have increased sales by over 4500 cr .
Keeping Business Afloat With Remote Customer Service Preeti Kaur
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The basics of communication and the importance of cloud phone systems- Instantly connect with customers from any place, at any time and using any device.
The importance of team communication for progress with profits.
The right set of performance indicators that Managers can use to track their agents' performance + ensure customer satisfaction.
To learn more, read here: https://justcall.io/blog/remote-customer-service.html
Spike it’s an online platform that makes AI accessible for all businesses, governments and other enterprises.
Every business needs artificial intelligence.
But not every business has the capability to build, maintain, and generate value from AI in-house.
Spike makes AI accessible for all businesses, governments and other enterprises.
By harnessing the power of your data to assist – not displace – humans at work, we improve business efficiency and productivity.
And all of that will be provided with:
1- mine data warehouse
2- Interactive Analytics
3- Prediction and forecasting report.
With:
* No AI or machine learning experience required.
* No infrastructure needed.
* Supporting the MENA region and we are less expensive for other solutions.
2. 2
SOFTWARE
Designed and engineered locally
by our in-house developers, no
third party or resellers.
HARDWARE
Latest technology designed to suit
Hospitality conditions.
SUPPORT
Our Help Desk team is available to
guide you through your questions
and support your venue.
ABOUT US
SOFTWARE SOLUTIONS
We believe to maximise
your efficiencies and
profitability you need a
system that enhances
customer experiences,
gains operational
efficiencies, reduces data
duplication whilst giving
you the right business
intelligence to make
decisions based on facts
and actual data.
We have been developing
and providing software
solutions for over 35
years in the Hospitality
industry. We understand
the role of POS is
continually changing.
Proud Industry
Supporters
WHY
PARTNER
WITH SENPOS ?
AA Ease of Use
AA Streamlining Processes & Workflows
AA Efficient Stock Management
AA Promotions & Marketing
AA Centralised Software, Hardware & Support Provider
3. 4 5
OUR CLIENTS
WHAT THEY SAY
We work very closely with clients in the Hospitality industry, to create a simple, yet
intuitive system.
BAROOGA SPORTIES
The staff found that the learning
curve was not a steep one, due
to the user-friendly nature of the
SENPOS software
‘It was really quick to be able to
just bump staff members onto the
terminals and really train them as
they were working. They found it
so much easier to use – this made
the transition really easy.’
www.sporties.com.au
COFFS EX SERVICES
Having one centralised system is
important for a multi-site venue
such as ours, giving us great
visibility to all sites from our main
club. Being able to create effective
promotions to targeted sub-groups,
allows us to tailor our marketing
communications to our members.
The support systems in place and
having the ability to access key
people, helps the business achieve
its’ goals.
www.cex.com.au
99 ON YORK
Monthly stocktakes were always a
time consuming task, we managed
to gain efficiencies in modifying
our process and utilising a
smart PDA device, which helped
minimise counting errors and
eliminating stock variances.
For a busy venue, day to day
efficiencies are very important.
www.99onyork.com.au
OUR VISION
AND MISSION
Our focus is to create an integrated Point of Sale Solution.
We believe that your POS system is an integral part of your business ecosystem.
Operational
Efficiencies
Promote &
Engage
Increasing
Gross Profit
Streamlining
Stocktakes
Back of House Software
Maximise
Upsell
Activity
Industry
Standards
60%
Saved
Labour
Time40%
>Streamlined
4. 6 7
SENPOS Advantage is
specifically designed to
improve your day-to-day
efficiencies, saving you
time while ensuring your
objectives are met.
OUR AIM:
TO DEVELOP
SOFTWARE THAT
STREAMLINES
OPERATIONS
OPERATIONAL
EFFICIENCIES
Improving your day-to-day operations, saving labour
hours and streamlining business processes
Creating
effective
promotions,
updating menus,
and managing
day-to-day
tasks saves time
everyday.
Barooga Sporties
Reporting
AA Scheduled reporting
AA Email, print or export
AA User friendly report manager
AA Exception reporting
AA Comparison date reporting
Purchase Orders
AA Streamlining your order
process
AA Base purchases on real
historical data
AA Approval process
AA Identify variances between
purchase order and invoice
AA Order templates
AA Email to suppliers
Pricing Wizard
AA Step by step guide to increase
price levels
AA Easy CPI management
AA Calculated pricing tables
Operational Dashboards
AA Key statistics around daily
operations
AA Live sales data
AA Highlight credit and no sales
AA Focus on site, area or terminal
transactions
SENPOS Roam
AA Smart PDA
AA Easy and efficient stock
management
AA Live wireless sync
PLU Management
AA Filter and search
AA Easy PLU creation wizard
AA Create live stock PLUs great
for limited specials
Stock Control
AA Spillage and waste tracking
AA Process driven stocktaking
AA Last cost or average cost stock
management
Promotions
AA Intuitive setup wizard
AA Time, event, product and
location triggers
AA Calendar based management
provides optimal visibility
5. 8 9
OPERATIONAL
EFFICIENCIES
KEY FEATURES
DISTINCT ADVANTAGES
Front of house efficiencies ensure you provide the smoothest customer service
experience
QUICK TABS
AA Create bar tabs on the fly
AA Print or email a QR code for easy
access to individual tabs
AA Funds can be pre-authorised using
Tyro
CONDIMENT TABLES
AA Cooking instructions, sauces, sides
and toppers are linked to PLUs
AA Review & change before sending to
kitchen
WRIST ID SECURITY
AA RFID
AA Multi-level security
AA Promote staff accountability
QR CODE VOUCHERS
AA Create and manage serialised QR code
vouchers
AA Great for gift-cards and promotions
AA Print in house or at the till
QUICK SERVICE
AA Interface design allows for a quick
service experience
Tablet Edition
Truly Mobile POS
AA Drinks service at gaming areas
AA Table & outdoor service
AA Separate food & beverage order
handling
AA Integrated member lookup
AA Pay by points
AA Multiple media - split payments
AA Raffle ticket sales
THE ULTIMATE
SERVICE
EXPERIENCE
75$
Gift card
Valid for 7 days
1 Tooheys new
schooner
$5.00 drinks card
MAIN $45.60
1 Chicken Schnitzel $21.00
1 Steak & Chips
$24.60
Med/Rare
BREAD $11.50
1 Herb Bread
$11.50
BEVERAGE $13.95
1 J.Creek Shiraz
$13.95
Subtotal $71.05
Due $71.05
$50
$20
$10
$5
Wine List
Boutique
Beer on Tap
Cocktails
Specials
Special
Instruction
Steak
Seafood
Chicken
Pizza
Breads
Mains
Deserts
Coffee
Kids Meals
Antipasto Tapas
Entrees
Food
Bar Cafe
Member
Lookup
Table Charge
Account
Charge
Pay By
Points
7 8 9
4 5 6
1 2 3
0
00 Cash
SENPOS Tablet Edition
Quick-Tabs
James Jones
6. 10
STREAMLINED
STOCKTAKING
Smart PDA - SENPOS Roam
Reduce errors, save time and labour hours STOCKTAKING
DEVICE
SAVE ON AVERAGE
NO PRE-SETUP
SCAN & COUNT WORKFLOW
REAL TIME SYNC
REDUCE ENTRY ERRORS
ENABLE SPOT CHECKS
MENU
Count
Transfer
Enquire
Order
998
24
Last : 27 Extra Dry @ 3:15:35 PM in Cellar
Last : 2 Extra Dry @ 3:25:59 PM from Cellar
to Main Bar
Last : Extra Dry @ 3:45:35 PM for Cellar
Last : 48 Extra Dry on SNP2397 @ 3:55:00 PM
Stock Maintenance SENPOS Roam
EXISTING PROCESS
Stock-takers would spend 1 week
doing a stocktake with 9 people
across 3 venues.
AUTOMATED PROCESS
Successfully implemented
changes in the stocktaking
process which now incorporates
SENPOS Roam.
After an initial trial period the
client has reduced the amount
people (labour) and time spent on
stocktakes to 2 people and 2 days.
EFFICIENCY GAINED
Achieved a reduction of 70% in
labour time and resources.
WHAT OUR
CLIENTS SAY
Labour Time
40%
7. 12 13
AA Scheduled promotions - weekly,
monthly & seasonally
AA Automatic ticket promotions
AA Track performance of your
promotional activities
AA Happy hours, upsells & multi buys
AA Run targeted marketing campaigns
INCREASING
GROSS PROFIT
AWOP - Increasing Average Weight of Purchases Creating effective promotions
encourages additional spend on
products that your patrons would
not usually buy.
Premium and Craft beers attract
higher GP margins and presents an
ideal opportunity on how you can
encourage increased AWOP.
An example of an effective bundle
promotion could be a matched
premium or craft beer with
burger. Our system enables you
to create effective and
consistent promotions
throughout your venue.
CREATING EFFECTIVE PROMOTIONS
ENCOURAGE
Additional patronage
during traditionally non-
peak times via events
and functions.
PROMOTE
Schedule automated
advertising, define
certain areas,
or consistently
communicate across all
areas.
ENGAGE
Targeting member
sub-groups allows for
an enhanced customer
experience.
RAFFLES
AA Sell raffle tickets at service areas
AA Resource efficiencies
AA Print tickets at the bar
AA Create promotions
around raffles and
bonus entries.
41 to 70Seafood Raffle00041 00042 00043
00044 00045 00046
00047 00048 00049
00050 00051 00052
00053 00054 00055
00056 00057 00058
00059 00060 00061
00062 00063 00064
00065 00066 00067
00068 00069 00070
Good Luck !Jessica BronzeRaffle is drawn Monday 6pm
Would you like a glass of matched wine?
8. 14 15
SOFTWARE
SUPPORT
We understand the importance of providing software support to complement your
operations
We strive to be the industry
leader in supporting our
software, and are committed to
providing our clients with the
best support possible regardless
of location or size.
Our software support team
are all based locally and are
able to provide over the phone
assistance on all components of
our software.
Our goal is to help you drive our
system to meet your business
goals.
TRAINING
AA Online training resources
AA Training manuals
AA One-on-one & group based
training programs
AA Identify training gaps based on
Help Desk call statistics
BEST PRACTICES
Based on our industry knowledge
we are able to provide advice and
consulting on best practices on
processes and methods specifically
for the Hospitality industry.
Timely
Software
Support
9. 16 17
Business Intelligence
Combining data from your venue's
information sources including - Gaming,
Members and Point of Sale data all in one
centralised place.
Collates and presents relevant data in a
series of readable reports and interactive
dashboards.
Find out more at
www.senpos.com.au/fetchbi
Filter and create focused data
Beagle it ! - Fetch information that you would normally
miss via the advanced filtering tool.
Engage using offers & promotions
Reward your loyal members, send offers directly via
email or mail-out.
Track effectiveness
Keep track current liabilities and take up rates of
marketing campaigns.
Marketing Capabilities
10. 18 19
AT A GLANCE
HARDWARE
INTEGRATION
PARTNERS
Bar Tabs Accounting Gaming Flow Metering
Electronic
Invoicing
CCTV Employee
Management
Room Charge
Terminals specifically designed for the Hospitality industry
IP66 Certification
AA Water proof
AA Dust proof
AA Aluminium housing
Advertising Panel
AA Integrated display panel
AA 10 inch
High Res Screen
AA Vivid colours
AA Capacitive touch
RFID + Card swipe
AA Secure Wrist ID login
AA Member card mag swipe
*Logos are the property of the respective trademark owners and are used for visual purposes only