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Effective SEM for E-Commerce

      Bidding Strategy & Integrated Search
SEM at its core
                         Adrank = Bid x Quality Score
                         (it’s not about the money, it’s about quality)


Advertiser     Max CPC              Quality Score           Ad rank           Position
Advertiser A   $0.40                6                       $0.40 x 6 = 2.4   1
Advertiser B   $0.35                5                       $0.35 x 5 = 1.8   2
Advertiser C   $0.80                2                       $0.80 x 2 = 1.6   3
Advertiser D   $1.00                1                       $1.00 x 1= 1      4
Advertiser E   $0.05                5                       $0.05 x 5 = .3    5
Advertiser F   $0.10                2                       $0.10 x 3 = .2    6
What affects Quality Score?
   Campaign structure
   Ad copies
   Landing Pages
   The bid itself 




              Actually, it’s the fucking CTR
Effective Campaign Structure

                                   Thoi Trang
                                                                                                   Brands
                                     Nam

                                                                                    Blue
Ao So Mi   Ao Khoac   Quan Jeans   Ao Thun      Quan Short   Quan Tay   Cong So              Mattana        G2000   Owen
                                                                                  Exchange




   Granularity is key
   Rule of Thumb: max 15 KWs & min 4 ad copies/ ad group | consider DKI
   Use Ad Group Ideas in GKT for easier setup
Effective Ad copies
   KW should be in headline, preferentially on the left
   Strong USP & CTA
   Promotional messaging whenever applicable
   A/B Test ad copies for better conversions 
Landing Pages
   Use the most detailed page available (product KWs to
    product pages, category KW to category pages, brand
    KWs to search result pages, etc.)
   Optimize landing pages for conversion:
       Are we happy with the CR of the page(s)?
       What can be improved on? (CTA button, Page headline, overall
        layout, video vs images, KW/ Ad Copy match with Page
        Content, etc.)
       A/B Test all the time: Google Content Experiment,Visual
        Website Optimizer, Optimizely, etc.
Bidding Strategies
   Top – Down bidding (higher bid then lower over time: plz ask WHY if I
    forget to explain :D)
   Bidding Steps:
       Set bids (ad groups) and let the campaign run for a period of time (depending on
        your conversion cycle)
       Identify converting KWs & their CPA
           If KW’s CPA is higher than targeted CPA check QS (can we improve QS to lower bid?)
            and search term report (are there terms getting clicks but not conversions?)
           If all fails, use Bid Simulator to lower bid or kill the KW
           If KW’s CPA is lower: check QS (can we still squeeze it?) and STR (can we still fucking
            squeeze it) and finally raise the bid to targeted CPA (why waste the opportunity?) and
            higher position (more conversions)
           Non-converting KW: if it costs too much, kill it. If cost is trivial, give it a second chance
            (maybe volume is small but hopefully can convert)
       Consider Conversion Optimizer when you think the campaign performs
        well and need more time on the beach 
Optimization in practice
                            Avg.
Keyword Clicks    CTR       CPC     Cost      A.P     QS        C    CC     CR        What to do? (assuming target CPA = 0.4)
                                                                                          QS = 10 & P = 2  raise bid to improve
KW1         440     1.17%    0.02     10.91    2.07        10   24   0.44    5.68%   position & ctr?  Check search term report
KW2         406     7.44%    0.02      6.27    1.85        10   22   0.28    5.42%                   Raise bid to bring up volume
KW3         246     8.32%    0.02      5.38       2        10   25   0.19   11.38%                   Raise bid to bring up volume
KW4         261    11.36%    0.02      5.06    1.27        10    6   0.84    2.30%        WTF? Check STR! Murder candidate 
KW5         208     6.67%    0.02      3.28    2.29        10   20   0.14   11.06%                   Raise bid to bring up volume
KW6         117     7.12%    0.03      3.07    2.73        10   13   0.19   13.68%                   Raise bid to bring up volume
KW7         148    20.22%    0.02      2.91    1.21        10   11   0.24    8.11%                   Raise bid to bring up volume
KW8         172     2.55%    0.01      2.28    1.93        10    2   1.14    1.16%        WTF? Check STR! Murder candidate 
                                                                                         Check to see if QS can be improved. No
                                                                                            need to raise bid as POS is already 1.
KW9         219     0.41%    0.01      2.19    1.51         4    2    1.1    0.91%                             Otherwise, kill it 
KW10        195    14.67%    0.01      2.16    1.22        10   15   0.12    9.23%                   Raise bid to bring up volume
KW11        103    10.40%    0.02      2.02    1.12        10    1   2.02    0.97%
KW12        137    16.83%    0.01      1.93     1.3        10   15   0.12   11.68%                  Raise bid to bring up volume
KW13         84     2.81%    0.02      1.67    2.42        10    4   0.42    4.76%                  Check STR if we can squeeze
KW14        129     4.02%    0.01      1.57    1.84        10    9   0.17    6.98%                  Raise bid to bring up volume
KW15        115     2.15%    0.01      1.55    4.47        10    9   0.14    9.57%                  Raise bid to bring up volume
KW16        152     4.34%    0.01      1.52    1.22         7    3   0.51    1.97%                        Improve QS, check STR
KW17        107     2.92%    0.01      1.48     1.1        10    0      0    0.00%                         Non-converting, kill it
KW18         81    12.29%    0.02      1.46    2.59        10    9   0.16   11.11%                  Raise bid to bring up volume
KW19        106    17.76%    0.01      1.34    1.54        10    8   0.15    8.49%                  Raise bid to bring up volume
KW20        119    13.55%    0.01      1.33    1.64        10   11   0.11   10.08%                  Raise bid to bring up volume
For KWs that we can raise bids, use Bid
Simulator
Use search terms report to identify KWs for
 negative filtering
  Search Terms   Clicks      CTR      Avg. CPC     Cost       Pos       QS        C        CC      CR
Search Term 1          440      1.17%       0.02      10.91     2.07         10       24    0.44     5.68%
Search Term 2          406      7.44%       0.02       6.27     1.85         10       22    0.28     5.42%
Search Term 3          246      8.32%       0.02       5.38         2        10       25    0.19    11.38%
Search Term 4         261     11.36%        0.02       5.06     1.27         10        6    0.84    2.30%
Search Term 5          208      6.67%       0.02       3.28     2.29         10       20    0.14    11.06%
Search Term 6          117      7.12%       0.03       3.07     2.73         10       13    0.19    13.68%
Search Term 7          148     20.22%       0.02       2.91     1.21         10       11    0.24     8.11%
Search Term 8          172      2.55%       0.01       2.28     1.93         10        2    1.14     1.16%
Search Term 9         219      0.41%        0.01       2.19     1.51          4        2     1.1    0.91%
Search Term 10         195     14.67%       0.01       2.16     1.22         10       15    0.12     9.23%
Search Term 11        103     10.40%        0.02       2.02     1.12         10        1    2.02    0.97%
Search Term 12         137     16.83%       0.01       1.93       1.3        10       15    0.12    11.68%
Search Term 13          84      2.81%       0.02       1.67     2.42         10        4    0.42     4.76%
Search Term 14         129      4.02%       0.01       1.57     1.84         10        9    0.17     6.98%
Search Term 15         115      2.15%       0.01       1.55     4.47         10        9    0.14     9.57%
Search Term 16        152      4.34%        0.01       1.52     1.22          7        3    0.51    1.97%
Search Term 17         107      2.92%       0.01       1.48       1.1        10        0       0     0.00%
Search Term 18          81     12.29%       0.02       1.46     2.59         10        9    0.16    11.11%
Search Term 19         106     17.76%       0.01       1.34     1.54         10        8    0.15     8.49%
Search Term 20         119     13.55%       0.01       1.33     1.64         10       11    0.11    10.08%
CPA Elasticity of Volume
   Tough question: at what cost can we achieve maximum
    profit?
   Food for thought: does low CPA means success?
   Micro-Economics 101: Price Elasticity of Demand
Price Elasticity of Demand

    CPA           Conversions                      Revenue
     20              200                            4,000
     18              280                            5,040
     16              360                            5,760
     14              440                            6,160
    12               520                            6,240
     10              600                            6,000
      8              680                            5,440
      6              760                            4,560

          A/B Test CPAs for better sales & profits 
Integrated SEM - SEO
   Keyword Selection
   Meta-description to improve SEO CTR
   SEM on site-branded KW
SEM for SEO KW Research
   SEO keyword research alone is almost like guess-work:
       Should we target head-terms or long-tail?
       Competitive analysis
       Commercial value
       Overall, it takes 2-3 months to see if certain KWs can sell
   Enter SEM:
       We know exactly what KWs bring in sales
       We can estimate sales volume once the KW is organically optimized
        to be top 3 (click volume distribution)
       Investment in SEM is not a big deal compared to link-building for
        KWs that we have no idea about
       No SEM budget? Get your brands to top and monitor organic
        conversions
Integration Model 1: High cost/Low return
PPC to SEO
Integration Model 2: Top Performers
Borrow SEM ad copies for better SEO meta-desc (and
other content section like Title, H1, Body)




     A/B Test Meta-desc takes time for the pages to be re-crawled 
SEM for site-branded KWs?
   Ideally, always go for the combination
   To prevent competitors from hijacking your branded
    traffic (especially when you cannot trademark the brand)
   To immediately update promotional / branding messages
    that you cannot tight into meta-desc
Effective SEM for E-Commerce - Vietnam

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Effective SEM for E-Commerce - Vietnam

  • 1. Effective SEM for E-Commerce Bidding Strategy & Integrated Search
  • 2. SEM at its core Adrank = Bid x Quality Score (it’s not about the money, it’s about quality) Advertiser Max CPC Quality Score Ad rank Position Advertiser A $0.40 6 $0.40 x 6 = 2.4 1 Advertiser B $0.35 5 $0.35 x 5 = 1.8 2 Advertiser C $0.80 2 $0.80 x 2 = 1.6 3 Advertiser D $1.00 1 $1.00 x 1= 1 4 Advertiser E $0.05 5 $0.05 x 5 = .3 5 Advertiser F $0.10 2 $0.10 x 3 = .2 6
  • 3. What affects Quality Score?  Campaign structure  Ad copies  Landing Pages  The bid itself  Actually, it’s the fucking CTR
  • 4. Effective Campaign Structure Thoi Trang Brands Nam Blue Ao So Mi Ao Khoac Quan Jeans Ao Thun Quan Short Quan Tay Cong So Mattana G2000 Owen Exchange  Granularity is key  Rule of Thumb: max 15 KWs & min 4 ad copies/ ad group | consider DKI  Use Ad Group Ideas in GKT for easier setup
  • 5. Effective Ad copies  KW should be in headline, preferentially on the left  Strong USP & CTA  Promotional messaging whenever applicable  A/B Test ad copies for better conversions 
  • 6. Landing Pages  Use the most detailed page available (product KWs to product pages, category KW to category pages, brand KWs to search result pages, etc.)  Optimize landing pages for conversion:  Are we happy with the CR of the page(s)?  What can be improved on? (CTA button, Page headline, overall layout, video vs images, KW/ Ad Copy match with Page Content, etc.)  A/B Test all the time: Google Content Experiment,Visual Website Optimizer, Optimizely, etc.
  • 7. Bidding Strategies  Top – Down bidding (higher bid then lower over time: plz ask WHY if I forget to explain :D)  Bidding Steps:  Set bids (ad groups) and let the campaign run for a period of time (depending on your conversion cycle)  Identify converting KWs & their CPA  If KW’s CPA is higher than targeted CPA check QS (can we improve QS to lower bid?) and search term report (are there terms getting clicks but not conversions?)  If all fails, use Bid Simulator to lower bid or kill the KW  If KW’s CPA is lower: check QS (can we still squeeze it?) and STR (can we still fucking squeeze it) and finally raise the bid to targeted CPA (why waste the opportunity?) and higher position (more conversions)  Non-converting KW: if it costs too much, kill it. If cost is trivial, give it a second chance (maybe volume is small but hopefully can convert)  Consider Conversion Optimizer when you think the campaign performs well and need more time on the beach 
  • 8. Optimization in practice Avg. Keyword Clicks CTR CPC Cost A.P QS C CC CR What to do? (assuming target CPA = 0.4) QS = 10 & P = 2  raise bid to improve KW1 440 1.17% 0.02 10.91 2.07 10 24 0.44 5.68% position & ctr?  Check search term report KW2 406 7.44% 0.02 6.27 1.85 10 22 0.28 5.42% Raise bid to bring up volume KW3 246 8.32% 0.02 5.38 2 10 25 0.19 11.38% Raise bid to bring up volume KW4 261 11.36% 0.02 5.06 1.27 10 6 0.84 2.30% WTF? Check STR! Murder candidate  KW5 208 6.67% 0.02 3.28 2.29 10 20 0.14 11.06% Raise bid to bring up volume KW6 117 7.12% 0.03 3.07 2.73 10 13 0.19 13.68% Raise bid to bring up volume KW7 148 20.22% 0.02 2.91 1.21 10 11 0.24 8.11% Raise bid to bring up volume KW8 172 2.55% 0.01 2.28 1.93 10 2 1.14 1.16% WTF? Check STR! Murder candidate  Check to see if QS can be improved. No need to raise bid as POS is already 1. KW9 219 0.41% 0.01 2.19 1.51 4 2 1.1 0.91% Otherwise, kill it  KW10 195 14.67% 0.01 2.16 1.22 10 15 0.12 9.23% Raise bid to bring up volume KW11 103 10.40% 0.02 2.02 1.12 10 1 2.02 0.97% KW12 137 16.83% 0.01 1.93 1.3 10 15 0.12 11.68% Raise bid to bring up volume KW13 84 2.81% 0.02 1.67 2.42 10 4 0.42 4.76% Check STR if we can squeeze KW14 129 4.02% 0.01 1.57 1.84 10 9 0.17 6.98% Raise bid to bring up volume KW15 115 2.15% 0.01 1.55 4.47 10 9 0.14 9.57% Raise bid to bring up volume KW16 152 4.34% 0.01 1.52 1.22 7 3 0.51 1.97% Improve QS, check STR KW17 107 2.92% 0.01 1.48 1.1 10 0 0 0.00% Non-converting, kill it KW18 81 12.29% 0.02 1.46 2.59 10 9 0.16 11.11% Raise bid to bring up volume KW19 106 17.76% 0.01 1.34 1.54 10 8 0.15 8.49% Raise bid to bring up volume KW20 119 13.55% 0.01 1.33 1.64 10 11 0.11 10.08% Raise bid to bring up volume
  • 9. For KWs that we can raise bids, use Bid Simulator
  • 10. Use search terms report to identify KWs for negative filtering Search Terms Clicks CTR Avg. CPC Cost Pos QS C CC CR Search Term 1 440 1.17% 0.02 10.91 2.07 10 24 0.44 5.68% Search Term 2 406 7.44% 0.02 6.27 1.85 10 22 0.28 5.42% Search Term 3 246 8.32% 0.02 5.38 2 10 25 0.19 11.38% Search Term 4 261 11.36% 0.02 5.06 1.27 10 6 0.84 2.30% Search Term 5 208 6.67% 0.02 3.28 2.29 10 20 0.14 11.06% Search Term 6 117 7.12% 0.03 3.07 2.73 10 13 0.19 13.68% Search Term 7 148 20.22% 0.02 2.91 1.21 10 11 0.24 8.11% Search Term 8 172 2.55% 0.01 2.28 1.93 10 2 1.14 1.16% Search Term 9 219 0.41% 0.01 2.19 1.51 4 2 1.1 0.91% Search Term 10 195 14.67% 0.01 2.16 1.22 10 15 0.12 9.23% Search Term 11 103 10.40% 0.02 2.02 1.12 10 1 2.02 0.97% Search Term 12 137 16.83% 0.01 1.93 1.3 10 15 0.12 11.68% Search Term 13 84 2.81% 0.02 1.67 2.42 10 4 0.42 4.76% Search Term 14 129 4.02% 0.01 1.57 1.84 10 9 0.17 6.98% Search Term 15 115 2.15% 0.01 1.55 4.47 10 9 0.14 9.57% Search Term 16 152 4.34% 0.01 1.52 1.22 7 3 0.51 1.97% Search Term 17 107 2.92% 0.01 1.48 1.1 10 0 0 0.00% Search Term 18 81 12.29% 0.02 1.46 2.59 10 9 0.16 11.11% Search Term 19 106 17.76% 0.01 1.34 1.54 10 8 0.15 8.49% Search Term 20 119 13.55% 0.01 1.33 1.64 10 11 0.11 10.08%
  • 11. CPA Elasticity of Volume  Tough question: at what cost can we achieve maximum profit?  Food for thought: does low CPA means success?  Micro-Economics 101: Price Elasticity of Demand
  • 12. Price Elasticity of Demand CPA Conversions Revenue 20 200 4,000 18 280 5,040 16 360 5,760 14 440 6,160 12 520 6,240 10 600 6,000 8 680 5,440 6 760 4,560 A/B Test CPAs for better sales & profits 
  • 13. Integrated SEM - SEO  Keyword Selection  Meta-description to improve SEO CTR  SEM on site-branded KW
  • 14. SEM for SEO KW Research  SEO keyword research alone is almost like guess-work:  Should we target head-terms or long-tail?  Competitive analysis  Commercial value  Overall, it takes 2-3 months to see if certain KWs can sell  Enter SEM:  We know exactly what KWs bring in sales  We can estimate sales volume once the KW is organically optimized to be top 3 (click volume distribution)  Investment in SEM is not a big deal compared to link-building for KWs that we have no idea about  No SEM budget? Get your brands to top and monitor organic conversions
  • 15. Integration Model 1: High cost/Low return PPC to SEO
  • 16. Integration Model 2: Top Performers
  • 17. Borrow SEM ad copies for better SEO meta-desc (and other content section like Title, H1, Body) A/B Test Meta-desc takes time for the pages to be re-crawled 
  • 18. SEM for site-branded KWs?  Ideally, always go for the combination  To prevent competitors from hijacking your branded traffic (especially when you cannot trademark the brand)  To immediately update promotional / branding messages that you cannot tight into meta-desc