CTT, HiO, 2009, ERASMUS project,

1. Count The Traffic
Oslo University College
2009
Performers:
Ana María Arango
Clara Escobar Jurado
Molnár András

2. Approach
 Purposes
 Activities
 Zones
- routes
- maps
 Methodology
 Graphics and comments on the results

3. Purposes
 Know the users behaviour in the Learning
Center P48 (Oslo University College)
 Provide information to support the decisions
of the Library Management Staff.
 Find out the relevant points to take into
account inside the Learning Center
restructuring

4. Methodology,
maps and routes

5. Observation
 Why?
 because it reveals the usage of the different
areas/services in the library, unlike exit gate
counting.

6. Steps
 divide the usage in 18 different activities
 and the space in 10 zones according to its
characteristics (mapping)
 sweep the floors following a established route
every opening hour during 1 week
 include 1 user in 1 activity

7. Informations on the internet
Spreadsheets
Introductions

8. Learning Center Major Zones
 B : Computer Zones
 C : Tables or Sitting down Zones
 D : Periodicals Zones
 E : Book Zone
 F : Group Rooms Zones

9. Learning Center Minor Zones
 A : Information Desk Zones
 G : Photocopier and Printer Zones
 H : Audiovisual Materials and Student Papers
Zone
 I : Journalism Zones
 L : Hall Zone

10. Maps and Routes

11. Results:
Graphics and Conclusions

12. Some data
 Total observations: 9479
 Activities:18
 Floors: 5
 Zones: 1st floor: 11
2nd floor: 25
3rd floor: 2
4th floor: 1
5th floor: 18
 Group rooms: 32
 Time of observation: 6 days/50 hours

13. Observations per floors
Number of
obsevation

14. Observations per weekday
2500
2000
Number of Observations
1500
1000
500
0
Monday Tuesday Wednesday Thursday Friday Saturday
Weekday

15. Observations per hours

16. Observations per zones

17. Activities
Library Media
(Contact with library materials and (Reading and writing with
using services) printed materials)
Contact with staff 0,7%
Browses alone 0,9% Sits alone 9,3%
Browses in group 0,3% Stands alone 0,2%
Using printer 0,5% Group with media 12,9%
Using autoloan 0,1%
Other activities
PC activity Queuing 0,01%
Alone with own PC 3,6% Walks/stands alone 4,3%
Alone with Library PC 32,1% Sits alone 0,5%
Group with own PC 21,6% Walks/stands in group 2,6%
Group with Library PC 6% Group without media 3,7%
Other activities 0,5%

18. Main activities
Obs
12%
22%
3%
Media
PC
Library
Others
63%

19. Activities alone and in group

20. Sociability in zones

21. Sociability in the floors
Sociability in the floors
2301 Alone
1912
In group
1427 1396
929
876
289
79
72
27
1st 2nd 3rd 4th 5th

22. Working format

23. Some data
Zones Observations Percentages
H Audiovisual Materials and Student Papers 26 0,3%
I Journalism Zone 43 0,5%
G Photocopier and Printer Zones 67 0,7%
A Information Desk Zones 117 1%
L Hall Zone 217 2%
D Periodical Zones 290 3%
E Book Zones 969 10%
C Tables or Sitting down Zones 2010 21%
F Group Rooms Zones 2060 22%
B Computer Zones 3680 39%
TOTAL 9479

24. Thank you
for your attention!