Scott Salyards is an experienced IT Systems Engineer with expertise in areas such as VMware, Citrix XenApp, Windows Server, Microsoft Exchange, Active Directory, Cisco networking and security, Hyper-V, and cloud technologies. He has over 7 years of experience managing complex IT infrastructure for clients as a Systems Engineer at Equilibrium IT Solutions. Prior to that, he spent 7 years as a Senior Systems Analyst at Itentive Healthcare Solutions providing technical support and maintaining operations for a variety of software and hardware platforms used in healthcare.

1. Scott Salyards
Email: scott.salyards@gmail.com • Mobile: 630-864-7532 • Chicago, IL 60618
https://www.linkedin.com/in/scottsalyards
IT Systems Engineer – MCSE Server 2012 & CCNP Routing/Switching
Reliable Systems Engineer who understands complex IT infrastructure needs, meets or exceeds client SLAs and
project deadlines. Possesses practical understanding of business IT challenges and best practices. Operates
independently to meet customer demands for reliable data and application access. Core competencies include:
VMWare • Citrix XenApp • Windows Server • Windows XP7810 • Microsoft Exchange • Office 365 • Active Directory •
Terminal Services • Cisco NetworkingSecurity • Apple iOS • Hyper-V • Thin Clients • IT Project Analysis and Reporting • Backup
Management • VOIP Systems • WorkstationNetwork Security • Microsoft Azure • Amazon Web Services • Palo Alto • Wireless •
DNS • DHCP • SAN • NAS • RADIUS • Network Routing/Switching • OSPF • EIGRP • STP • VLAN • VPN Tunnels • Client VPN
PROFESSIONAL EXPERIENCE
Equilibrium IT Solutions • Chicago, IL • 2014 to Present
An IT consulting firm providing project consulting, business plans, security assessments, managed services, and
support for multiple businesses in and around Chicago covering several different industries
Systems Engineer
Manages client systems according to industry best practices for a wide array of technologies, including VMWare
ESXi/VSphere/VCenter, Cisco Networking, Windows Server 200320082012, Office 365, MS Exchange,
SAN/NAS, Citrix XenApp, Hyper-V, Azure, AWS, Veeam. Performs maintenance of critical systems and provides
advanced troubleshooting when required. Consults on new installations/upgrades where needed
 Managed all aspects of multiple clients’ IT infrastructure, including servers, Active Directory, MS
Exchange, workstations, printers, network stack, SAN, NAS, backups, anti-virus, cloud-hosted solutions
 Configured firewalls/routers/switches/wireless systems for client deployment, and implemented access
layer switch enhancements on client networks, including Spanning Tree, PortFast, and BPDUguard, to
provide improved performance on LAN/WAN/WLAN access
 Configured and monitored client bandwidth utilization with Netflow, to determine if ISPs are meeting
their SLAs, and tracked down systems disproportionately consuming bandwidth for remediation
 Installed, configured, and managed virtual machines in VMWare VSphere and MS Hyper-V, for a variety
of client server workloads, including file/print, Office365 directory sync, and domain controllers
 Implemented client access VPNs and VPN Tunnels, providing site-to-site connectivity and remote access
solutions for multiple clients
 Published applications through Citrix XenApp and performed advanced troubleshooting of issues
encountered in a large variety of published applications
 Created and maintained objects in domain Group Policy to provide additional security from malware,
keep in line with evolving best practices, and streamline business processes

2.  Created detailed documentation on client IT environments to enhance our service response times and
add to the knowledge base for fellow systems engineers
 Created Windows base images for new client installations and deployed to new workstations using
different cloning solutions, including Ghost, Acronis, MS System Center Configuration Manager
 Completed client projects on-time and under budget in coordination with client business decision
makers and internal technical project managers
Itentive Healthcare Solutions • Des PlainesItasca, IL • 2007 to 2014
A managed services company providing implementation,integration, and support services to multiplehealthcare
institutions, large and small, throughout the Chicago region and the Continental United States.
Senior Systems Analyst
Provides technical expertise and support on a wide variety of software and hardware platforms, including Citrix
XenApp, Terminal Services, MS Windows XP78, Windows Server 200320082012, Microsoft Hyper-V,
Microsoft Exchange, Microsoft Office Suite, iOS, Blackberry. Maintains proper operation of these platforms in
concert with electronic patient management and health records systems: NextGen, HST, and AdvantX.
 Managed company network user accounts and access protocols through group policy, for multiple client
employees throughout multiple client domains.
 Created user mailboxes in Microsoft Exchange, provided mailbox access as necessary to primary users and
managers,manageddistributiongroups,groupmailboxesandcalendars,andmigratedmailboxeswhenneeded.
 Supported clients remotely and on-site, from account reps to CEOs, ensuring consistent access to applications,
files, and databases, utilizing Citrix XenApp suite to manage terminal sessions and remote printing.
 Performedregularbackupsandencryptionof clientdatawithavarietyof backupapplicationsincludingMicrosoft
Data Protection Manager, while maintaining catalogs and securing client PCs against intrusion.
 Maintained standards of access to sensitive data, adhering to added HIPAA and SOX regulations, providing on-
demand file restorations and preventing loss of client operational time in disaster recovery scenarios.
 ProtectedclientPCsfrom virusesand malware,throughregularsoftware updatesand maintenance of firewalls,
repairing occasional infections with anti-malware tools and machine backup applications.
 Coordinated between database application specialists, systems and network engineers, to ensure proper
operation of custom client applications in multiple business departments with specific needs.
 Purchasedequipmentaccordingto clientneedsand organizedpurchase orderinformationforease of access by
management, finance, and IT departments.
 DevelopedprocessesforstreamlinedPCandthin clientdeployment,usingimage capture anddeploymenttools,
and configured network routers and switches according to company security policies.
EDUCATION
Bachelor of Arts in Psychology (cum laude) • Knox College • Galesburg, IL • 2004