The document is a resume for Angela M. Leakes that summarizes her background and qualifications for a field operations manager position. She has over 10 years of experience in transportation logistics, operational management, and leading teams. Her experience includes roles coordinating daily operations, training associates, maintaining business relationships, and administering projects. She is proficient in various computer applications and has expertise in areas such as strategic planning, transportation logistics, and process improvement.

1. ANGELA M. LEAKES
3336 Foxbriar ♦ Memphis, TN 38115
(901) 672-2760 ♦ (313) 623-7823 ♦ angela_m_leakes@yahoo.com
Field Operations Manager
Dedicated and motivated professional with a strong background in Transportations Logistics, Operational
Management, and Organizational Leadership. Years of successful experience consulting on multifaceted projects,
streamlining internal processes, and leading teams of productive employees. Able to build and maintain positive
relationships with a wide range of clients, colleagues, staff members, and key business partners. Consistently
recognized for outstanding contributions to the bottom line. Solid reputation for resolving complex issues.
Commended for organization, perseverance, efficiency, and priority management skills. Computer savvy and
familiar with many modern applications including MS Office Suite (Word/Excel/Outlook/PowerPoint), MS Works,
Netscape, Internet Explorer, Sterling Warehouse Systems, Yantra OMS/WMS/7x, Source, and Oracle OTM.
Areas Of Expertise
 Strategic Planning
 Transportation Logistics
 Supply Chain Operations
 P&L Administration
 Project Management
 Sales & Marketing
 Staff Development
 Distribution Networks
 Records & Reporting
 Budgeting & Cost Control
 Accounting & Bookkeeping
 Scheduling & Payroll
 Performance Evaluation
 Training & Team Building
 Business Relationships
 Conflict Resolution
 Resource Allocation
 Order Fulfillment
 Program Coordination
 Quality Assurance
 Process Improvement
Recent EXPERIENCE
Schneider National – West Memphis, AR 7/2010-Present
Driver Business Leader
Coordinate daily operations and lead a team of drivers and administrative associates. Serve as a key member of
the High Performance Work Team and implement successful strategies to meet organizational objectives. Train
and mentor associates to help achieve customer service and key factor goals under the Performance Management
Model. Enforce safety standards, comply with regulatory guidelines, and adhere to company policies and
procedures. Utilize an open and interactive leadership style to effectively reconcile both customer and driver
requirements. Establish and maintain productive business relationships and improve communications between
drivers and internal associates. Administer payroll, keep accurate records, and manage special projects. Promote
career development initiatives and develop and implement plans to improve employee retention rates.
Additional EXPERIENCE
Stonemor, LLC – Memphis, TN 4/2009-7/2010
Administrative Manager/Family Services Counselor
Federal Express (Supply Chain Services) – Memphis, TN 11/2000-6/2008
Operations/Customer Support Supervisor 9/2004-6/2008
Operations/Ford Plant Liaison/GM Fleet Dispatcher 11/2000-9/2004
Education & Training
Southeastern School of Real Estate – Redford, MI
Real Estate Sales Certificate
Federal Express Management Leadership Institute – Memphis, TN
Managing Principles & Leadership Training
Human Capital Management Training
Management Leap Panel Endorsed
Northeast Mississippi Junior College – Southaven, MS
Business Management