Chad Knupp has over 12 years of experience managing operations and people in the deicing industry. He has held several leadership roles with increasing responsibility at Integrated Deicing Services, managing locations and growing operations across the US, Canada, and Europe. Knupp has a background in aviation maintenance and holds an FAA Airframe and Powerplant license. He has strong skills in process improvement, budgeting, training, and safety compliance.

1. CHAD C KNUPP
chadcknupp@gmail.com 330-390-5231
With 12 years of people and process management skills, I enjoy coaching and mentoring people while
at the same time driving performance and process improvement. With a very strong background in
project management and team building, I function very well in a team environment and interface well
with all stakeholders. With very strong communications skills and a focus on the customer, I have had
much success in building lasting relationships both within and outside of an organization.
Key Strengths:
 Lean Six Sigma
Green Belt
 Cost Reductions
 Budget
Development
 Training
Facilitation
 Continuous
Improvement
 Problem Solving
 Implementation
of LEAN Principals
 Domestic and
International
Operations
Management
 Root Cause
Analysis
 Communication
 Process and
Procedure
Development and
Implementation
 Safety and
Regulatory
Compliance
PROFESSIONAL EXPERIENCE
Integrated Deicing Services (IDS) November
2004 to November 2016
Integrated Deicing Services (IDS) is based in Manchester, NH. IDS was founded
in 2002 and has grown to become one of the largest Deicing Service providers
in the world and a leader in the industry. The company prides itself on being
the safest most cost effective deicing company in world.
Regional Director of Operations Domestic
Sales, Inventory, Operations, Planning
November 2013-November 2016
 Oversight of operations in Chicago, Detroit,
Memphis, Indianapolis and Cincinnati
 30 full time staff and 300 seasonal staff
 Responsible for 48% of the company’s total revenue
 Responsible for all equipment status and allocation
at the 5 locations
 Conducted forecast analysis for materials for
Fortune 500, private and military end users
 KPI review and input by location
 Provided operational assistance where needed
 Created and maintained Budgets
 Manage Maintenance and Operations personnel
 Compliance with IDS, customer and state safety
requirements

2.  Manage local and corporate customer relations
 Explore new/additional business opportunities
 Employee performance evaluation
 Developed and tested a companywide maintenance
training program
 Assisted in the development and implementation of
various operational training programs
 Conducted classroom training and evaluation at
various locations
Key Accomplishments
 Grew operations into 6 of their 13 new International
and Domestic locations
 Exceptional Customer Relations track record
meeting customers’ expectations
 Designed and implemented an improved radio
communications system streamlining the safety and
efficiency of communications during operations
 Developed and tested a companywide International
and Domestic Maintenance Training program
 Achieved a management retention of over 95%
during tenure
 Contributed to many cost saving measures by
enhancing training and refining process
 Incremental growth in all locations due to potential
customers observing and requesting our service
Director of Operations Europe
September 2012-November 2013
 Directly managed the startup of operations in
Luton, UK and Geneva, Switzerland
 6 full time staff and 30 seasonal staff
 Responsible for 10% of the company’s total revenue
 Responsible for all equipment status and allocation
at both locations
 Oversaw the day to day operational tasks at both
locations
 Oversaw compliance and development of programs
to comply with European standards
 Worked on various new programs/procedures to
increase customer satisfaction
 Hired and trained local staff
 Assisted in the immigration and customs process for
both countries
 Coordinated the flow of personnel and supplies for
both operations
 Manage Maintenance and Operations personnel
 Compliance with IDS, customer and international
safety requirements
 Explore new/additional business opportunities

3.  Manage local and corporate customer relations
 Employee performance evaluation
Area Manager
August 2010-August 2012
 Oversight of operations in Canton, OH, Detroit,
Indianapolis, Cincinnati and Memphis
 20 full time staff and 250 seasonal staff
 Responsible for 35% of the company’s total revenue
 Responsible for all equipment status and allocation
at the 5 locations
 Oversaw startup operations in Canton, OH and
Cincinnati
 Manage Maintenance and Operations personnel
 Compliance with IDS and customer safety
requirements
 Managed customer relations
 Explore new/additional business opportunities
 Employee performance evaluation
 Helped develop and implement new training
material
General Manager
August 2009-August 2010
 Started operations for IDS in Indianapolis
 2 full time staff and 35 seasonal staff
 Responsible for 3% of the company’s total revenue
 Responsible for all equipment status and allocation
 Compliance with IDS and customer safety
requirements
 Manage customer relations and developed
procedures to fit their needs
 Explore new/additional business opportunities
 Employee performance evaluation
 Hired and trained new staff
 Developed procedures specific to operations in
Indianapolis resulting in 0 accidents
 Oversight of day to day operations and scheduling
Operations Manager
September 2007-August 2009
 Started operations for IDS in Minneapolis
 6 full time staff and 50 seasonal staff
 Responsible for 10% of the company’s total revenue
 Responsible for all equipment status and allocation
 Conducted hiring and classroom training
 Compliance with IDS and customer safety
requirements

4.  Manage customer relations and developed
procedures to fit their needs
 Employee performance evaluation
 Oversight of day to day operations
 Oversaw employee scheduling
Operations Supervisor
July 2007-September 2007
 Managed a special project between IDS and FMC
Technologies (now JBT) where IDS staff assembled
equipment in Orlando.
 10 full time staff in various locations/departments
in the plant
 Coordinated the project locally dealing with any
issues between IDS and FMC
Lead Deicer/Deicer
November 2004-July 2007 – Part time while in college and working full
time at Cessna
 Lead Deicer in Pittsburgh and Detroit and Deicer in
Pittsburgh
 Led a team of deicers in specific locations in both
locations
 Conducted On the Job training
 Oversaw day to day operations in a particular
location
 Assisted in employee scheduling
 Removed frozen contamination from aircraft
surfaces in Pittsburgh
 Marshalled aircraft into position
 Serviced equipment with fuel and fluid
 Conducted frozen contamination inspections
 Completed small maintenance tasks on the
equipment
Cessna Citation Toledo, OH
May 2006-July 2007
A & P Mechanic
 Aircraft Maintenance Preformed on all Cessna
Citation Models
 Engine Maintenance Preformed on Williams, Pratt &
Whitney, Honeywell and Rolls Royce Turbine
engines
 Conducted Phase, Scheduled and Unscheduled
maintenance
LICENSURES
 Lean Six Sigma Green Belt

5.  FAA Airframe and Powerplant
SOFTWARE SKILLS
 MS Office
 Adobe Captivate
RECOGNITION
 Carl Thompson Safety Award Winner
 Top Gun Award
EDUCATION
Pittsburgh Institute of Aeronautics Pittsburgh, PA
March 2006
Associate in Specialized Technology (AST) Degree
Aviation Maintenance Technician Program
o Relevant Learning:
 Sheet Metal and Composites
 Engine Overhauls and 100hr Inspections
 Non Destructive Testing
 Electrical Troubleshooting
 Aircraft Instruments

6.  FAA Airframe and Powerplant
SOFTWARE SKILLS
 MS Office
 Adobe Captivate
RECOGNITION
 Carl Thompson Safety Award Winner
 Top Gun Award
EDUCATION
Pittsburgh Institute of Aeronautics Pittsburgh, PA
March 2006
Associate in Specialized Technology (AST) Degree
Aviation Maintenance Technician Program
o Relevant Learning:
 Sheet Metal and Composites
 Engine Overhauls and 100hr Inspections
 Non Destructive Testing
 Electrical Troubleshooting
 Aircraft Instruments