The document identifies 7 areas of disruption in banking: 1) SIM cards that function as bank accounts, 2) wealth management through family offices enabled by robot advisors, 3) Bitcoin becoming an accepted currency through banking APIs, 4) hybrid national cryptocurrencies issued alongside national currencies, 5) customers building their own banks through APIs, 6) privacy becoming more important than secrecy for private banks, 7) fully automated and error-free banking processes. The document discusses how these changes may impact the new customer journey in banking.

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Slideshare and Linkedin
Switzerland, 26 December 2015
Seven areas of disruption in banking
The new customer journey in banking

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Are they disrupting the banking business?
4 January 2016The new customer journey2
They might bring me wealth too as banking provider …
ILLUSTRATIVE

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Context for new customer journey in banking
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Banks
Telecoms
Retailers
Outsourcing provider
Search-engines
Distribution networks
Social networks
FinTech
limitations/jobs not done well today How is wealth created?
threats/urgency/technology
(blockchain and IoT)
ILLUSTRATIVE

4. SCL_BankingInnovation_[EN]_20151226
We identified 7 areas of disruption in banking
4 January 2016The new customer journey4
SIM card is your account
Family Office 4.0 (wealth management)
Bitcoin will stay and be an accepted currency
Hybrid national crypto currencies
Customer builds his own bank
Privacy instead of banking secrecy
100% Straight Through Processing

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• Opening of a bank account will be as easy a buying s
SIM card
• Together with the SIM card you will get access to the
internet and your private cloud storage
• No additional contracts for telecom or credit card
providers will be required
1. SIM card is your account
4 January 2016The new customer journey5

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• Family Office provider will enable new client segments to
create and manage their wealth
• Robot advisors will help to ensure to the overall custody and
the execution of governance and compliance rules
• Insurance and pension plans will be monitored and adapted
to your peronal wealth creation
• Patient dossier will become part of wealth management
2. Family Office 4.0 (wealth management)
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• Banking API will make Bitcoin mass market enabled
• KYC and EMBARGO database suppliers will protect the
Bitcoin ecosystem from fraud and money laundering
3. Bitcoin will stay and be an accepted currency
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• National cryptocurrencies will be issued in parallel to
national currencies
4. Hybrid national crypto currencies
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• API (application programming interfaces) will enable the
individual or corporate to create his ohn banking
services
5. Customer builds his own bank
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• Private Banks will find a new role and protect the privacy
and the digital wealth of their clients
• Private Banks cannot grow the wealth of client but must
be an example of preservation and good citizenship
6. Privacy instead of banking secrecy
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• Due to new technologies banking will be fully
automated and error free
• 8 modular processes will settle all financial products and
contracts
7. 100% Straight Through Processing
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Richard F. Zbinden
Software for Corporate Leaders LLC
Grienbachstrasse 38
CH-6300 Zug / Switzerland
phone +41 (0)41 761 9790, fax +41 (0)41 761 9794
email: rzbinden@complex-issues.ch
Where to get more information on this?
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