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2. Agenda
Brief intro to Schahin Group and Avnet Services
A Social Business Intranet idea is born
First version
– Proof of Concept on the Cloud
Initial findings
– Not as easy …
Decision to expand and move to on-premises
How we encouraged the adoption
Current status and usage profile
Next steps and future
2
3. Schahin Group
Active in the market for more than 47 years
Present in Brazil’s main development sectors
Integrated Management System that includes ISO 9001, ISO 14001 and OHSAS 18001
certifications
More than 7,000 employees, in throughout Brazil
3
4. Avnet Services Intro
Avnet Services by the numbers
Capabilities
Solutions
Digital Strategy
INDUSTRY ALIGNED
Requirements Engineering
User Experience & Design
Healthcare
Analytics
Retail & Commerce
Financial Services
TECHNOLOGY
CROSS-INDUSTRY
UI Development
Software Engineering
Portal Development
500+
Certifications
(ALM/CLM)
Web Content Management
900+
Mobile
Enterprise Content Management
B2C Platforms
Delivered Solutions
Security and Monitoring
Employee Portals & Intranets
Since 2003
Employees
Software Engineering
Commerce Development
700+
Social Business
Data Warehouse
B2B Commerce
Business Process Automation
Cloud Computing
$27+ Billion
Financial backing as a subsidiary of
Avnet
4
Application Outsourcing
6. BeeSocial Timeline
Decision to
expand to all
knowledge
workers
POC for
100 users
approved
Jan-11
Dec-11
CIO
Head of HR
to attend
Lotusphere
6
Mar-12
BeeSocial
is
launched
on Feb
Jan-13
Apr-13
IBM
Connections
goes live
8. A Social Business Intranet idea is born
The Sustainability story
– Knowledge management
– Best practices sharing
– Synergy
– Centralized and improved internal communication
Become a reference & benchmark in the market in terms of Quality Management
Be recognized as the best in the Industry
Engineering & Construction, Oil & Gas, Telecom, Real State Development, Energy
8
9. Business Requirements & Sponsors
Head of HR
– Schahin Group should be attractive, innovative and up-to-date with the latest
technologies
– Talent attraction & retention
– Recruit post graduates and junior professionals
Head of Real State Development
– Best practices sharing
– Single repository for information
– Information sharing
– Process and productivity improvement
9
10. Planning & Launch
Pilot for 100 users
How do we foster “good” usage vs non-productive usage
How do we prevent bad words
– Power users able to remove any content
Should we let the network control themselves
Is BeeSocial work or play ?
Interactions should be moderated
10
11. Initial Findings
Not as easy
Rules did not help, but actually prevented adoption
Moderation was a major slow down
Restricted number of users made sharing difficult
Managers initial objections
Cultural change
11
12. Decision to expand – 6 months later …
Needed to remove the adoption barriers
– Removed moderations
• You are what you post
– Interactions, communication and sharing highly improved
– Tool became solid among the pilot group
Everybody was anxious to join and contribute
– Grow or fade away
– Expansion to all users was the natural and only way to go
– Others areas demanded access to the tool
– A corporate user is ready to collaborate and contribute in a Social Business environment
12
13. Expansion Campaign
Expansion begins
Partnership and support from IBM & Avnet Services
Internal communication campaign
email marketing / banners / mouse pads
stickers on the doors /house organ
13
19. Future & Next Steps
BeeSocial to become the new Intranet
– Natural way to go
– Adoption rate shows Bee Social is already the workspace of choice
– Migrate intranet data into Bee Social
Gradually migrate other systems data into Bee Social
Migrate Quickr Data and use cases into Bee Social
19
21. The POC Specification
BeeSocial running on single instance on Amazon EC2
– Run, operated and managed by Ascendant
Basic Look&Feel
– Almost no customization
IBM Connections Profiles populated from Peoplesoft
– Batch file update daily
– Selected fields editable
Password change application developed by Ascendant
No SSO
Integrated with Windows Explorer and Lotus Notes
21
22. Enterprise Blue for Connections
Social Software
On the cloud
24x7 Support
Private / Single-Tenant
Global, 24x7,
Managed Support
+
Social Business
Enterprise Software
IBM
Connections
+
=
Global, Secure, Reliable,
Cloud Computing
Everything for one simple
Per User / Per Year price
22