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Scary eXperiences!
Mike Gallers shared examples of poor user experiences both in the digital world and physical world. In the digital world, examples included confusing websites, hard to use interfaces, and unclear error messages. In the physical world, examples included doors that did not clearly indicate if they should be pushed or pulled and signs/icons that did not effectively communicate their intended meaning. The overall message was that designers should put themselves in the user's perspective and thoroughly test designs to avoid frustrating, confusing, or unclear experiences.
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Scary eXperiences!
- 1. Mike Gallers https://www.linkedin.com/in/mikegallers https://twitter.com/delcerebro mike.gallers@gmail.com Friday October30, 2020 Want to present? Facilitate? Help organize? Reach out to Mike G A look at scary experiences in the world. Not like bungee jumping scary, but bad/ crappy/horrible. :) Many are digital, some are IRL. Usually they are great learning experiences. How to think more and better about the users/customers (HUMANS!) that will experience the thing you are a part of creating. https://www.meetup.com/thoughtful-rdwd/
- 2. Task 1: Landthe shuttle safely on Mars. (yes, I know you’ve only had 1 day of training and it was a flash presentation but GO!)
- 3. Examples in thedigital world
- 4. Just noticed thismorning! Flickr? Tumblr? Why isn’t it just empty textboxes where you put in URLs?? I went to add LinkedIn but its impossible.
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- 6. Customer reporting? Sure, just connectto VPN, then log in to remote desktop. Then open IE (yes, it only works in IE). then use a super old, SUPER confusing, super hard to use website that makes very little sense.
- 7. Classic example of ‘Not enoughon the page’
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- 9. Stock Photos “Stock photosthat mean something are not entirely a bad option, but some are so generic and commonly used across different websites that they can damage the perception of your business.” https://usabilitygeek.com/10-characteristics- bad-user-experience/
- 10. Why group things? Peoplelove scrolling through long lists. I mean, at least they are alphabetized.
- 11. Classic ‘Shame theUser into behavior’ tactic. #DarkUX More Cruel Optouts (tumblr)
- 12. Its always funto explain your button labels instead of just using better button labels.
- 14. https://careerfoundry.com/en/blog/ux-design/10-classic-ux-design-fails/ Its great when mobileapps make you go to the website.
- 16. Before mobile design was thoughtabout and tested for.
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- 18. Thank all that’s holy,that software has gotten better in the last 20 years.
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- 23. When the webwas new
- 24. When the webwas new
- 25. Examples in thephysical world
- 26. How should Iinteract with the thing? There is actually a term for this: Norman door. A Norman door is a poorly designed door that confuses or fails to give you an idea whether to push or pull. It was named after Don Norman, the author of The Design of Everyday Things which explored the phenomenon.
- 27. Affordance Handles are forpulling. Flat panels are for pushing. The control should afford how it should be interacted with. It shouldn’t need instructions
- 28. Layout and placement are importantdesign techniques to master.
- 29. Lots of examplesin this presentation come from Doug’s twitter feed. I recommend you follow it immediately if you do not already.
- 30. Do not usethis chopping board as a chopping board. ???
- 31. Probably should have someQA before your wireframes or placeholder copy goes to prod.
- 32. You are notyour user. Till they use it, you cannot predict how they actually will.
- 33. We repeat: You arenot your user.
- 34. Perfect place fora toilet!
- 35. Why have justa flush button when you can have 15 buttons! More features == better
- 36. Whoops. we forgotto think past the product design and packaging design to the journey step of “opening the package”
- 37. Don’t quotes often indicatean ironic or satirical suggestion? “why are their quotes?”
- 38. Got it. Ishould not enter via the entrance.
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- 41. Icons, Signs, &Symbols They’re pretty. We love them. They are often terrible at communicating their intent.
- 42. The one thatstarted it all (for me) #LaunchTheOctopus “What does this button do? A. Launch the octopus. B. Activate the showerhead. C. Activate the Grow Light”
- 43. These icons obviouslymean: • Harry Potter's goblet • the Tesseract will float in your hands • the umbrella Academy • the air goes up from the vent
- 44. A rupee fromZelda is moving REALLY fast to the right. Don’t play dice with squirrels. Don’t put your sword into this stone?
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- 47. Mike Gallers https://www.linkedin.com/in/mikegallers https://twitter.com/delcerebro mike.gallers@gmail.com Friday October30, 2020 Want to present? Facilitate? Help organize? Reach out to Mike G Thanks for joining! https://www.meetup.com/thoughtful-rdwd/