Say "Yes" to change

Say“Yes”to
Change
Copyright @ Thinking Trends Pte Ltd 2014
Ted Chan
Principal Consultant

Winston Churchill
“To improve is to change;
to be perfect is to change often.”
30
%


Success of Change Effort…
%


Forces of Change
External
•  Technology
•  Economy
•  Market Niche
•  Social Needs and Values
•  Government policies
Internal
•  Innovation
•  Leadership & Vision
•  Workforce Demographics
•  Employee Dissatisfaction
•  Performance Failures

Transformation
metamorphosisjourney
CHANGE
• 


Emo(
• 

Emotional Wilderness
Journey
to

Excellence


Journey to Excellence

Emotional Wilderness
New Beginning
•  Denial
•  Shock
•  Anger
•  Stress
•  Enthusiasm
•  Hope
•  Acceptance
•  Impatience
•  SkepticismEnding –Letting Go

Emotion and Motivation
e<mot>ion
<mot>ivation
“Motere” = to move
Without emotions
- not motivated to anything

Ques(on:
my
role

What happens when stuck?
•  Stomach pains
•  Headaches
•  Hypertension
•  Increased conﬂicts at home
•  Absenteeism
•  Chronic depression
Disease
Dis-ease?
=


What’s my role?

How to lead,motivate
and help others in this
Change Journey?

1. All people are motivated

People are motivated primarily by
Fun Pain Pride

2.People will resist Change

•  Job Security
•  Psychological
Comfort
•  Control over
One’s Future
•  Purpose/Meaning
•  Competence
•  Social Connections
Perceived Losses
•  Territory
•  Future
Opportunities
•  Power
•  Social Status
•  Trust in Others
•  Independence and
Autonomy

3.  You can’t change people,
just their behaviour

1.Get onto the same wavelength

W I I F M ?

a)  Listen,Listen,Listen
b)  Ask Questions
c)  Keep your message simple
1.Get onto the same wavelength

People do not care how
much you know until they
know how much you care
John Maxwell

2.Pull,not Push

Pushing and Pulling Behaviour
Push Behaviour
•  Talk too much
•  Talk in terms that make sense to us
•  Don’t listen to their point of view
•  Use prescriptive language –like
‘should’,‘ought’and ‘can’t’.
•  Leading and evaluative questions
Pull Behaviour
•  Seek information
•  Ask question to help the other person
‘rethink’their position
•  Build on their suggestions

3.Reward and Reinforce

Resilience is key to
sustaining Change
Summary


tedchan@thinkingtrends.com

Say "Yes" to change

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