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Presenter:
Randy Pennington
Author, Speaker and Consultant
randy@penningtongroup.com
@RandyPennington
.
Host:
Erin Boettge...
Improve employee performance with the largest
and fastest-growing library of training videos.
What the movie and
television industry know
@RandyPennington
The ability to quickly change
and adapt in pursuit of your
vision is the difference
between excellence an...
Faster
Better
Cheaper
Friendlier @RandyPennington
“70 percent of change efforts fail to achieve
their desired goal.”
-John P. Kotter
@RandyPennington
Ten Reasons Why
Change Fails
1. Poor planning or
resource allocation
2. Goal, purpose, or
desired result is
not clearly de...
Change doesn’t fail because of
faulty models. It fails because
of faulty leadership.
@RandyPennington
The challenge:
How do we change more quickly and
more effectively?
@RandyPennington
What is the most important aspect of making change
work that interests you today?
• Building buy-in and support for change...
The Difference Between
Leading Change and
Managing Change
@RandyPennington
Change management:
managing projects and processes
Change leadership:
inspiring and connecting with people
to bring them w...
Leaders build support and
buy-in for change with …
• What they say
• What they do
@RandyPennington
CONNECT WITH
PEOPLE WHERE
THEY ARE
@RandyPennington
Quiz Question!
What percentage of the things leaders talk about
when it comes to change is not important to the
vast major...
“80 percent of what leaders
care about and talk about
when trying to enlist support
for change doesn’t matter to
80 percen...
People support and take action to
change for their reasons not ours.
@RandyPennington
Individuals want to know
• From what to what?
• What does this change mean for what I do
and how I operate on a daily basi...
Involve People
Early and Often
@RandyPennington
People support what they help create
x
No one argues with their own ideas and
information
@RandyPennington
Four Levels of
Involvement
• Input: Ask for feedback on the change
• Participation: Solicit questions, concerns, and ideas...
Leading change would be easy if
it weren’t for people!@RandyPennington
USE RESISTANCE AS YOUR FRIEND
@RandyPennington
The assumption:
People want to do a
great job and deliver
service that helps the
customers we serve.
@RandyPennington
Using resistance as
your friend
• Respect the individual
– embrace the
resistance as well-
intentioned
• Pull don’t push
•...
Which of the following is the most challenging type
of resistance you experience in your organization?
• Skeptics
• Know-i...
@RandyPennington
Building a Nimble Culture that
Embraces Change as a
Strategic Advantage
@RandyPennington
Choices
Culture
Actions
Habits
How Culture
Develops
@RandyPennington
CHANGE CHANGE
@RandyPennington
Perspective Matters
Weeeeeeeeeeee!
@RandyPennington
We must …
• Change our thinking
• Change the conversation
• Change the consequences
@RandyPennington
GENERATE URGENCY
@RandyPennington
The ability to change is based on readiness.
Intellectual understanding does not ensure
emotional readiness.
@RandyPenning...
People change for two reasons
• Crisis pushes us to change
• Opportunity pulls us to change
@RandyPennington
@RandyPennington
What’s on top of
your refrigerator?
Cookies or
Brussels
Sprouts?
GO FIRST
@RandyPennington
1. Invest in education
• Make Change Work® series in you BizLibrary subscription
• Make Change Work® session leader guide ...
For resources go to
www.penningtongroup.com/make-change-work/
The present should be
guided more by the
future than the past.
@RandyPennington
Remember to follow Randy on Facebook,
Twitter, and LinkedIn!
Sign up for Randy’s
Newsletter at
www.penningtongroup.com
Make Change Work – Video Series
1. Dodos and Coyotes -Only the Nimble
Survive
2. The New Realities of Change
3. What Chang...
Try out these video lessons
and more!
Let us know through the poll if you’d like a free trial of BizLibrary’s
online cours...
Make Change Work™
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Make Change Work™

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Every organization faces change. The best organizations anticipate and adapt faster so that their ability to make change work becomes a strategic advantage in their marketplace. This webinar will share specific, practical ideas you can use to help your organization be more effective at change. You will walk away with ideas to help you:
Build buy-in and support for change
Overcome resistance to change
Equip your leaders and managers to lead and manage change
Influence a nimble culture that embraces opportunities to improve
Change your organization’s mindset about change and its importance in achieving success

www.bizlibrary.com

Published in: Business
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Make Change Work™

  1. 1. Presenter: Randy Pennington Author, Speaker and Consultant randy@penningtongroup.com @RandyPennington . Host: Erin Boettge Product Manager eboettge@bizlibrary.com Follow along and participate on Twitter: #BIZWEBINAR @BizLibrary
  2. 2. Improve employee performance with the largest and fastest-growing library of training videos.
  3. 3. What the movie and television industry know
  4. 4. @RandyPennington The ability to quickly change and adapt in pursuit of your vision is the difference between excellence and irrelevance.
  5. 5. Faster Better Cheaper Friendlier @RandyPennington
  6. 6. “70 percent of change efforts fail to achieve their desired goal.” -John P. Kotter @RandyPennington
  7. 7. Ten Reasons Why Change Fails 1. Poor planning or resource allocation 2. Goal, purpose, or desired result is not clearly defined 3. Lack of buy-in for change 4. No accountability 5. The change is never given time or resources 6. Lack of processes or guidelines 7. Poor or no support from leadership 8. No measures or metrics to evaluate success 9. Resistance derails the change 10.Take on too many changes at once @RandyPennington
  8. 8. Change doesn’t fail because of faulty models. It fails because of faulty leadership. @RandyPennington
  9. 9. The challenge: How do we change more quickly and more effectively? @RandyPennington
  10. 10. What is the most important aspect of making change work that interests you today? • Building buy-in and support for change • Overcoming resistance to change • Helping leaders and managers be more effective at leading change • Influencing a nimble culture that makes change a strategic advantage Quiz Question! @RandyPennington
  11. 11. The Difference Between Leading Change and Managing Change @RandyPennington
  12. 12. Change management: managing projects and processes Change leadership: inspiring and connecting with people to bring them with you on a journey @RandyPennington
  13. 13. Leaders build support and buy-in for change with … • What they say • What they do @RandyPennington
  14. 14. CONNECT WITH PEOPLE WHERE THEY ARE @RandyPennington
  15. 15. Quiz Question! What percentage of the things leaders talk about when it comes to change is not important to the vast majority of people listening? • 30% • 50% • 80% • More than 95% @RandyPennington
  16. 16. “80 percent of what leaders care about and talk about when trying to enlist support for change doesn’t matter to 80 percent of the workforce.” -Scott Keller and Carolyn Aiken McKinsey & Company@RandyPennington
  17. 17. People support and take action to change for their reasons not ours. @RandyPennington
  18. 18. Individuals want to know • From what to what? • What does this change mean for what I do and how I operate on a daily basis? • Will this make a difference? • How will success be measured? • What is the support level for this change? @RandyPennington
  19. 19. Involve People Early and Often @RandyPennington
  20. 20. People support what they help create x No one argues with their own ideas and information @RandyPennington
  21. 21. Four Levels of Involvement • Input: Ask for feedback on the change • Participation: Solicit questions, concerns, and ideas to implement • Collaboration: Work in partnership to develop solutions that work for everyone • Empowerment: Give others control of the decision and implementation within agreed upon boundaries @RandyPennington
  22. 22. Leading change would be easy if it weren’t for people!@RandyPennington
  23. 23. USE RESISTANCE AS YOUR FRIEND @RandyPennington
  24. 24. The assumption: People want to do a great job and deliver service that helps the customers we serve. @RandyPennington
  25. 25. Using resistance as your friend • Respect the individual – embrace the resistance as well- intentioned • Pull don’t push • Be open to other options for achieving the goal or purpose @RandyPennington
  26. 26. Which of the following is the most challenging type of resistance you experience in your organization? • Skeptics • Know-it-alls • Argumentatives • Grudge carriers Quiz Question! @RandyPennington
  27. 27. @RandyPennington
  28. 28. Building a Nimble Culture that Embraces Change as a Strategic Advantage @RandyPennington
  29. 29. Choices Culture Actions Habits How Culture Develops @RandyPennington
  30. 30. CHANGE CHANGE @RandyPennington
  31. 31. Perspective Matters Weeeeeeeeeeee! @RandyPennington
  32. 32. We must … • Change our thinking • Change the conversation • Change the consequences @RandyPennington
  33. 33. GENERATE URGENCY @RandyPennington
  34. 34. The ability to change is based on readiness. Intellectual understanding does not ensure emotional readiness. @RandyPennington The truth about change
  35. 35. People change for two reasons • Crisis pushes us to change • Opportunity pulls us to change @RandyPennington
  36. 36. @RandyPennington What’s on top of your refrigerator? Cookies or Brussels Sprouts?
  37. 37. GO FIRST @RandyPennington
  38. 38. 1. Invest in education • Make Change Work® series in you BizLibrary subscription • Make Change Work® session leader guide available from Pennington Performance Group 2. Be more intentional about initiating and leading change 3. Change more often and celebrate wins Three Ideas to Enable Your Leaders and Managers @RandyPennington
  39. 39. For resources go to www.penningtongroup.com/make-change-work/
  40. 40. The present should be guided more by the future than the past. @RandyPennington
  41. 41. Remember to follow Randy on Facebook, Twitter, and LinkedIn! Sign up for Randy’s Newsletter at www.penningtongroup.com
  42. 42. Make Change Work – Video Series 1. Dodos and Coyotes -Only the Nimble Survive 2. The New Realities of Change 3. What Change Leaders Do 4. Achieving Buy-In for Change: Part 1 5. Achieving Buy-In for Change: Part 2 6. Use Resistance as Your Friend- Follower 7. Use Resistance as Your Friend-Leader 8. When Change Isn't a Choice-Follower 9. When Change Isn't a Choice-Leader 10.Building and Sustaining a Nimble Culture
  43. 43. Try out these video lessons and more! Let us know through the poll if you’d like a free trial of BizLibrary’s online course collection. Thousands of videos and unlimited access for your employees. www.bizlibrary.com/free-trial

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