20. Keys to being more Authentic
• Reliability – doing what you say you are going to do
• Courage – to make difficult decisions and take difficult actions
• Honesty – doing the right thing
• Knowing yourself – understanding your values, being true to
yourself
21. Reliability
Doing what we say we will do
Following through on our promises
Under promising and over delivering
22. Do what you say you are going to do
• Reliability builds trust, trust builds relationships, leadership is all
about relationships
• How often do you do what you say you will do?
• Do you make promises you can’t keep?
• Consider saying ‘No’ more often
23. Everyday, strong leaders do things they
don’t want to do.
Weak leaders put things off, cut corners
and let things get worse.
24. “Courage is not the absence
of fear, but rather the
judgement that something
else is more important than
fear”
Ambrose Redmoon
26. Guide to having a difficult
conversation
1. Does the person fully understand your expectations? Do they
know what the specific issue is?
27. Guide to having a difficult
conversation
1. Does the person fully understand your expectations? Do they
know what the specific issue is?
2. What is the result you want from the conversation? Be
specific.
28. Guide to having a difficult
conversation
1. Does the person fully understand your expectations? Do they
know what the specific issue is?
2. What is the result you want from the conversation? Be
specific.
3. How is the person likely to receive the news? Predict their
reaction. Be empathetic.
29. Guide to having a difficult
conversation
1. Does the person fully understand your expectations? Do they
know what the specific issue is?
2. What is the result you want from the conversation? Be
specific.
3. How is the person likely to receive the news? Predict their
reaction. Be empathetic.
4. Plan for the conversation. Book a time. Write down your main
points. Practice.
30. Guide to having a difficult
conversation
1. Does the person fully understand your expectations? Do they
know what the specific issue is?
2. What is the result you want from the conversation? Be
specific.
3. How is the person likely to receive the news? Predict their
reaction. Be empathetic.
4. Plan for the conversation. Book a time. Write down your main
points. Practice.
5. Do it – Be positive and firm.
32. Right vs Wrong
• Front page of tomorrow’s paper?
• Would your Mum be proud or ashamed?
• What positives will come from it?
• Is it in line with your values?
• In terms of your legacy, what would you like people to say about
the decision?
33. Knowing yourself
What are your values?
Can you be true to yourself?
Are you the same on the outside as you are on the inside?