Satu Miettinen's portfolio document summarizes her experience leading several service design projects in Finland and abroad. These projects focused on developing new service platforms and interfaces for areas like well-being, tourism, and healthcare. She worked as a research lead and project manager on initiatives funded by TEKES, the Finnish innovation funding agency. The projects involved co-creation with users, experience prototyping, and partnerships with organizations in Finland, India, Namibia, and Chile.
The Lens of Anticipatory Design Under AI-driven ServicesJoana Cerejo
The world is moving quickly towards hyper-personalized Artificial Intelligence-driven services. With today's new technological possibilities, the domain of Human-Computer Interaction is moving from a traditional static convention process to an emergent living ecosystem. Business-to-costumer models have been increasingly shifting towards personalization, customization, prediction, and recommendation, to enhance their users' experiences. This converges into designing anticipatory and automated experiences.
Workstyle augmentation from the viewpoint of workplace innovation - Peter OeijPeter Oeij
Presentation Workstyle Augmentation Project -International Workshop (March 17, 2022), Organised by Human Augmentation Research Center National Institute of Advanced Industrial Science and Technology (AIST), Kashiwa (Tokyo, Japan)
PERSONA and universAAL EU-Projects ICT for InclusionFundació TicSalut
To empower elderly people to feel included, secure, protected and suported, by developing Ambient Assisted Living products and services for the achievement of more autonomy and quality in their lives.
Health and Wellbeing Living Lab Symposium PresentationsVITALISEProject
The Health and Wellbeing Living Lab Symposium is dedicated to showcasing the outcomes of the VITALISE project, which focuses on harmonizing Living Lab services and procedures while recognizing Living Labs as integral Research Infrastructures. Over the past three years, a collaborative effort among Living Labs in Health has actively demonstrated the significance of Living Labs as Research Infrastructures, effectively representing the global Living Lab community. The work undertaken in VITALISE aligns with the overarching vision of Living Labs developed over the last 15 years, manifesting in project results that advance the recognition and quality of harmonized Living Labs.
This project has received funding from the European Union's Horizon 2020 research and innovation programme under grant agreement No 101007990 The symposium's primary objective is to engage in collective reflection with the European Commission and relevant stakeholders and beneficiaries of Research Infrastructures. The aim is to discuss and plan the next steps toward a new era where Research Infrastructures are open and actively involve communities as powerful tools for co-research.
Presentation of ENoLL President Tuija Hirvikoski on: Making most out of digitalization and citizen engagement for better solutions and faster market launch - at the Smart, Smarter, Helsinki Region
Implementation of the RIS3-strategies on 11.10.2016
Digitalisoituminen ja painotuotteiden vähentynyt käyttö ovat kasvattaneet myös metsäteollisuuden muutospaineita. Paperinvalmistajan uusi rooli ei VTT:n mukaan enää ole pelkästään tuottaa raaka-ainetta painotuotteen arvoverkolle, vaan myös konsultinomainen toiminta tiedon ja tuen tarjoamiseksi asiakkaiden prosesseihin. Paperinvalmistajan kannattaakin pyrkiä laajentamaan rooliaan julkaisuprosessin tehostamisesta kohti aikakauslehtibisneksen tehostamista.
VTT etsi tulevaisuuden aikakauslehteä koskevassa Fumaga-projektissa uusia palvelumalleja neljän case-tutkimuksen kautta. Näitä olivat hybridimediasovellukset, uuden nimikkeen lanseeraus, brändikokemus ja palvelukonseptien luominen asiakkaan prosesseihin.
Due to digitalization and the declining trend in the consumption of printed products, the forest industry is also facing the need to change.
In the Fumaga project, VTT looked at the future of magazines from the viewpoint of the so-called service-dominant logic, which means that the customer value (value in use) is the starting
point of the development. In the project, four case studies were carried out to find possibilities for new services from the paper maker to their customers: Hybrid media applications in magazines, New title launch, Brand experience and Service concepts for customers’ processes.
For the second year we are showcasing different projects - an outcome of work done in Living Labs. These projects are from different disciplines, ranging from Energy, Smart Cities to Health. We invite you to vote for a project of your choice. https://bit.ly/2Gwb5Tt
The Lens of Anticipatory Design Under AI-driven ServicesJoana Cerejo
The world is moving quickly towards hyper-personalized Artificial Intelligence-driven services. With today's new technological possibilities, the domain of Human-Computer Interaction is moving from a traditional static convention process to an emergent living ecosystem. Business-to-costumer models have been increasingly shifting towards personalization, customization, prediction, and recommendation, to enhance their users' experiences. This converges into designing anticipatory and automated experiences.
Workstyle augmentation from the viewpoint of workplace innovation - Peter OeijPeter Oeij
Presentation Workstyle Augmentation Project -International Workshop (March 17, 2022), Organised by Human Augmentation Research Center National Institute of Advanced Industrial Science and Technology (AIST), Kashiwa (Tokyo, Japan)
PERSONA and universAAL EU-Projects ICT for InclusionFundació TicSalut
To empower elderly people to feel included, secure, protected and suported, by developing Ambient Assisted Living products and services for the achievement of more autonomy and quality in their lives.
Health and Wellbeing Living Lab Symposium PresentationsVITALISEProject
The Health and Wellbeing Living Lab Symposium is dedicated to showcasing the outcomes of the VITALISE project, which focuses on harmonizing Living Lab services and procedures while recognizing Living Labs as integral Research Infrastructures. Over the past three years, a collaborative effort among Living Labs in Health has actively demonstrated the significance of Living Labs as Research Infrastructures, effectively representing the global Living Lab community. The work undertaken in VITALISE aligns with the overarching vision of Living Labs developed over the last 15 years, manifesting in project results that advance the recognition and quality of harmonized Living Labs.
This project has received funding from the European Union's Horizon 2020 research and innovation programme under grant agreement No 101007990 The symposium's primary objective is to engage in collective reflection with the European Commission and relevant stakeholders and beneficiaries of Research Infrastructures. The aim is to discuss and plan the next steps toward a new era where Research Infrastructures are open and actively involve communities as powerful tools for co-research.
Presentation of ENoLL President Tuija Hirvikoski on: Making most out of digitalization and citizen engagement for better solutions and faster market launch - at the Smart, Smarter, Helsinki Region
Implementation of the RIS3-strategies on 11.10.2016
Digitalisoituminen ja painotuotteiden vähentynyt käyttö ovat kasvattaneet myös metsäteollisuuden muutospaineita. Paperinvalmistajan uusi rooli ei VTT:n mukaan enää ole pelkästään tuottaa raaka-ainetta painotuotteen arvoverkolle, vaan myös konsultinomainen toiminta tiedon ja tuen tarjoamiseksi asiakkaiden prosesseihin. Paperinvalmistajan kannattaakin pyrkiä laajentamaan rooliaan julkaisuprosessin tehostamisesta kohti aikakauslehtibisneksen tehostamista.
VTT etsi tulevaisuuden aikakauslehteä koskevassa Fumaga-projektissa uusia palvelumalleja neljän case-tutkimuksen kautta. Näitä olivat hybridimediasovellukset, uuden nimikkeen lanseeraus, brändikokemus ja palvelukonseptien luominen asiakkaan prosesseihin.
Due to digitalization and the declining trend in the consumption of printed products, the forest industry is also facing the need to change.
In the Fumaga project, VTT looked at the future of magazines from the viewpoint of the so-called service-dominant logic, which means that the customer value (value in use) is the starting
point of the development. In the project, four case studies were carried out to find possibilities for new services from the paper maker to their customers: Hybrid media applications in magazines, New title launch, Brand experience and Service concepts for customers’ processes.
For the second year we are showcasing different projects - an outcome of work done in Living Labs. These projects are from different disciplines, ranging from Energy, Smart Cities to Health. We invite you to vote for a project of your choice. https://bit.ly/2Gwb5Tt
Touchpoint article: Service Prototyping in Action! www.service-design-network...Satu Miettinen
This article is found in Touchpoint service design journal: Touchpoint 3#2 “Organisational Change”, link to the SDN website (www.service-design-network.org/tp-catalog)
8. Service Design Network Conference in Berlin
11.‐14.10.2010
Working as a planning committe member for SDN
Conference in Berlin. Participating both in tutoring
a student workshop with T-labs and co-ordinating
a workshop on Public Services
with Sylvain Cotton (servicedesign.lu),
Jussi Sorsimo (Culminatum) and Toke Stub Barter
(Copenhagen Innovation lab).
Tutoring a student workshop for the T-labs (Deutche
Telekom)
9. Developing new services for diabetes paYents
at Cape Peninsula University of Technology
INDEHELA (Informatics Development for
Health in Africa), http://www.uku.fi/indehela
is a long term North-South-South partnership
in research, development and education to
improve healthcare services in Africa
through the development of appropriate
organizational information systems.
Goals of the service design workshop at the
Cape Peninsula University of in February
2010 were to teach service design methods,
participate the users in the service
development and develop new solution for
home-based care of type two diabetes.
Sofia, Muniba and Anton working with community
mapping