SAP StreamWork is a collaborative decision-making platform that helps teams structure discussions, share information, and drive results. It brings order to ad hoc work by applying proven business approaches. Users can invite people inside or outside their organization. SAP StreamWork integrates with common applications and allows users to work with enterprise data. The platform records all work for transparency and future reference. It is available in basic, professional, and enterprise editions with different feature sets.

1. SAP StreamWork overview Name Title Introducing SAP StreamWork Transform the Way You Work By Bringing Method to the Madness sapstreamwork.com

2. Video: What is Collaborative Decision-Making?

4. Share relevant information and facts

5. Structure discussions and work

6. Engage the team – Strategize, synthesize, brainstorm

7. Collect and compare alternatives

8. Review and discuss collectively

9. Agree and communicate

10. Work with your existing applications

11. Ensure visibility and commitment

12. Track and repeat successful activities or decisions

13. Drive action after the decision was made

14. Deliver the intended results

15. Quarterly planning

16. Sales opportunity analysis

17. Campaign design

18. KPI definition

19. M&A activities

20. Event planning

21. Employee onboarding

22. Requirements collection

23. Supplier selection

24. Documentation creation

26. Process a purchase order

27. Pay a vendor

28. Process an expense reportERP CRM SRM

30. Collaborate within or across companies

32. Bring in the facts: Share documents and work with enterprise data

34. Safe for your business – SSL encryption in the cloud; advanced security and provisioning for on-premise application integration*

35. Open architecture to create activity streams (feeds), templates, business tools, and 3rd party/SAP application integrations** Requires IT integration using built-in APIs and SAP StreamWork enterprise edition if advanced security is required

36. How does it work?Example: Select a new product name What should we name this product? 1 2 Define the outcome desired or start with a prior activity Create a project for naming the new product Outcome is documented. All information is saved for next naming project Document the outcome and save all project details Create a work activity 8 3 Team builds consensus and picks a final name SAP StreamWork Confirm the outcome or decision Invite the right people Invite the marketing and branding teams, stakeholders, the external branding agency 7 Iterate, discuss, and analyze Apply structure with templates and business tools: organize, collect feedback, brainstorm 4 Work with the right information: web, desktop, enterprise systems Team discusses and rates the short list of names Agency proposes a list of names. The team rates the pros and cons for each name. 6 5 Agency posts the results of a customer survey that tested the names chosen

37. How does it work?Example: Close a sales deal using SAP CRM How do we get our customer, Axme, to buy our new product? 1 2 Define the outcome desired or start with a prior activity From a SAP CRM opportunity, initiate a SAP StreamWork activity for strategizing. Outcome is documented. All information is saved for similar sales deals. Document the outcome and save all project details Create a work activity 8 3 Proposal created, discussed, and finalized. SAP StreamWork Confirm the outcome or decision Invite the right people Invite sales, customer service, and the external implementation partner. 7 Iterate, discuss, and analyze Apply structure with included templates and business tools: organize, collect feedback, brainstorm 4 Work with the right information: web, desktop, enterprise systems Analyze prior sales data to understand average price per user. Discuss open support issues and define path for resolving. Perform a stakeholder analysis. Brainstorm strategy approaches, rate the pros and cons for each, and select a strategy. 6 5 Bring in prior sales information from SAP CRM. Partner shares original work proposals for reference.

39. Manage on-boarding process with new hires

41. Prioritize features and bugs

42. Track sign-off for stages of product development

45. Follow technical support cases

46. Analyze and track discussion for strategic acquisitions

47. Manage weekly meetings

49. Up to 5 open activities

50. Up to 250 MB of storage

52. Up to 100 open activities

53. Up to 5 GB of storage

55. Enterprise activity streams and integration with enterprise applications.3

56. Up to 200 open activities

57. Up to 10 GB of storage

58. Up to 3 years retention of closed activities1. Min of 10 users; If less than 10 users, purchase through e-store at 27€ / user per 3 month term 2. Enterprise integrations possible, but without the advanced security management provided in the enterprise edition 3. Requires separate licensing of enterprise system 4. Dec 2010

62. Who will guarantee that every account is deactivated properly and in time?

66. Sap streamwork product overview

68. Collaborate within or across companies

70. Bring in the facts: Share documents and work with enterprise data

72. Safe for your business – SSL encryption in the cloud; advanced security and provisioning for on-premise application integration*

73. Open architecture to create activity streams (feeds), templates, business tools, and 3rd party/SAP application integrations** Requires IT integration using built-in APIs and SAP StreamWork enterprise edition if advanced security is required

74. SAP StreamWork: First hybrid collaborative applicationConnecting the cloud securely with On-premise Applications SAP StreamWork, enterprise edition SAP StreamWork, basic or professional editions On Premise On Demand SAP StreamWork web application or mobile clients* SAP StreamWork enterprise agent Proxy Employees, customers, and partners IT Feed and integration APIs FIREWALL Feed, integration, and method APIs Ecosystem Enterprise & 3rd party applications Enterprise directories (LDAP, AD) *SAP StreamWork mobile clients for BlackBerry and iPhone available in December 2010. SAP StreamWork also works in web browsers on the Apple iPad and iPhone

76. Leverage the knowledge of others and stay in synch with notifications, chat, feeds/activity streams, status updates, and action items

77. Work with the applications you use today: Email, Microsoft Office, Evernote, Box.net, Webex, enterprise and mobile applications

78. Create a corporate memory: Track all discussions, information, analyses, and decisions. Re-use or repeat successful decisionsCohesive: Bring It All Together

80. Responsibility matrices

81. Ranking

82. Pro/con table

83. Consensus

84. Quick poll

85. Cost/benefit analysis

86. Checklist

87. SWOT analysis

88. Or build your own line of business or industry-specific business tools with the built-in APIsResults-driven: Give Structure to Discussions

90. Work with the most current information by bringing in data from enterprise systems (3rd party or SAP)

91. Improve response times by monitoring events and changes in enterprise systems with activity streams (feeds)

92. Develop hypotheses and analyze with the team using intuitive data exploration and visualization from SAP BusinessObjects BI OnDemandResults-driven: Share, monitor, and analyze the Most Pertinent information SAP BusinessObjects BI OnDemand

94. Refer back to prior work and apply what you’ve learned to similar projects avoiding the need to start from scratch every time

95. Improve transparency of work and outcomes to ensure alignment and follow through

96. Better understand successful decision making and how to repeat itResults-driven: record and save all work for re-use or learning

98. Intuitive interface that requires no training

99. Basic and professional editions are delivered on demand, requiring no software or hardware installation and no long technology projects

102. Implementation and configuration in less than an hour

103. Single interface for configuration, maintenance, security management, provisioning, rollback, and reporting

104. Easy maintenance with automatic updating and maintenance window definition during configuration

105. Integrated rollback for the enterprise agent

106. Automatically manage system screenshots to revert to last known good state

107. Manually trigger rollbacks if needed with no dependency on the hypervisor for snapshot or rollbacks

108. Audit reporting with pre-defined reports

109. See what users are doing

110. Monitor invitations to activities

111. View actions within activities to understand most edited or viewed activities

113. Agent integration with enterprise directories (LDAP, Active Directory) to provision or d-provision users

114. Support for single sign-on (SSO)

116. Address line of business or industry specific needs by building templates and business tools with the methods API

118. Participate in shared work activities

119. Have a discussion or comment on topics

120. Stay in synch with notifications, activity streams (feeds), action items, status updates, and chat

121. Automatically initiate a shared activity from email

123. Easy to try, buy, use, and maintain

125. Convert any file into a web document with Scribd – PDF, Word, or PowerPoint

126. Upload documents from your computer, Box.net, or Evernote

128. Plan activities with responsibility matrices, an agenda planner, or timelines

130. Monitor activities of co-workers or changes in business systems that require action with activity streams (feeds)*

132. Provide transparency to the entire team* Requires IT integration using built-in APIs and SAP StreamWork enterprise edition if advanced security is required

134. Allow users to work the way they want and with applications they are already using today

136. Enterprise agent deployed behind the firewall to provide security auditing access user directories, repositories, and applications **

137. Securely integrates with your enterprise directories (LDAP, Active Directory) to provision/de-provision users**

138. Validate all logons to SAP StreamWork cloud**

139. Obtain audit records of all system users, activities, and events**

141. Implement and configure the enterprise agent in less than an hour**

142. Easy to use cloud interface for end users ensures minimal training and short ramp up

143. Pure subscription model – No per CPU or per node costs

145. Create custom templates and business tools with the methods API

146. Develop activity streams from any application into SAP StreamWork with the feed APIs** Requires IT integration using built-in APIs ** Requires SAP StreamWork enterprise edition if advanced security is required

148. Notifications

149. Activity streams (feeds)

150. Action items

151. Status updates

152. Chat

154. Simple interface

156. File conversion

157. Business tools and templates: Polls, SWOT, Pro/Con, etc.

158. Information exploration and visualization

159. Enterprise system integration

161. Fast implementation

162. Subscription

164. Enterprise directory integration

165. Auditing

167. What’s coming

169. Stay up to date with activity feeds, status updates, and action items

170. No training - Easy to install and use

172. View and add participants to an activity

173. Review, accept, or decline inbox invitations

174. Place a call or send an email from a participant profile

175. Download contact information to your device

176. Review work activities

177. Add content: Notes, discussion, decision, pro/con table, quick poll, files (picture, media), picture from camera

178. View Content: (read only) Comments & action items, collections

179. Review updates and action items

180. Download action items to BlackBerry ‘To Do’ list

181. Mark favorites

182. iPhone supported devices: iOS 4 – iPhone 3GS (2009), iPhone 4 (2010), iPod Touch (3rd generation, 2009)

184. Collaborative ideation and innovation:SAP StreamWork and SAP Product lifecycle management (PLM) Available in December 2010! code name “Edison” SAP StreamWork Collaborative decision making, by bringing people, information, and business methods together to drive fast, meaningful results. Solicit, submit, search, review, collaborate on and evaluate ideas, enabling purposeful innovation from strategy to execution. Frame the challenge 1 Brainstorm 2 3 Review & collaborate 4 Set up evaluation Evaluate & score ideas 5 6 Decide & promote

185. How does it work?Example: Ideation with SAP PLM What is the packaging and positioning approach for the top idea we’ve identified in Edison? 1 The activity and all information is saved in SAP StreamWork and all activities are referenced from a specific idea in SAP PLM. 2 Define the outcome desired or start with a prior activity From a SAP PLM idea screen, initiate a SAP StreamWork activity for collaborating. Document the outcome and save all project details Create a work activity 8 3 Finalize proposal and get buy-in from team. SAP StreamWork Confirm the outcome or decision Invite the right people Invite sales, product marketing, and the external product design agency. 7 Iterate, discuss, and analyze Apply structure with included templates and business tools: organize, collect feedback, brainstorm 4 Work with the right information: web, desktop, enterprise systems Analyze and discuss the proposals. Develop packaging concepts, usage, and target market by listing options, rating the pros and cons, and discussing. Rank proposals. 6 5 Bring in market research reports and competitive information

186. Ideation with SAP plm (continued) © SAP 2010 / Page 30 Create a SAP StreamWork activity from the idea screen Get back to the idea in SAP PLM Identify the topic to discuss and use business tools to organize concepts

188. Immediately participate in the company-wide network without inviting or requesting connections

189. Quickly find experts by searching your network

190. Explore connections to reach the right people via your existing network

191. Share pertinent facts in your profile to ensure others include you where needed

193. Speaks French

194. Is located in Canada

195. Can present to customers

196. Is available tomorrow“

198. Create a detailed profile including enrichment from social applications (LinkedIn, Twitter)

199. View profiles to understand others’ social networks, skills, or other information necessary for work or personal use

200. Explore connections between people

201. Use your networks to filter information

202. Discover recommended people and content

203. Auto-generate networks based on enterprise data

204. Enterprise-grade security and privacy settingsReports to Works with Projects Follows Customers

205. Social intelligence (continued) © SAP 2010 / Page 33 Search for people with the right expertise Refine the list of search results Explore connections Understand the background of a person to whom you were referred

207. Improve responsiveness with activity streams

208. Leverage the collective wisdom of your sales team and stakeholders

210. View and track actions items defined in SAP StreamWork in SAP CRM

211. Create status updates or follow activity streams for SAP StreamWork activities in SAP CRM

212. Notify others in the activity stream when a new opportunity is created in SAP CRM© SAP 2010 / Page 34 Available in first half of 2011! Concept Design

213. Sap streamwork competition and customers

214. SAP StreamWork is a new type of product:Collaborative Decision-making “ Bans on internal travel because of the difficult economy will force many companies to find a new way to work, collaborate and make decisions. We believe the information technology market will respond to this need with systems that foster a CDM (collaborative decision-making) process …Organizations already use collaborative or social software to keep informed about what colleagues are doing and thinking, and to mobilize them for urgent projects. Designing collaborative environments that enable decision makers to discuss an issue, brainstorm options, evaluate their pros and cons, and agree on a course of action is a natural evolution of this trend. Adding social software elements (such as tagging, recommendations, ratings and contextual information) enriches the history contained within the collaborative environment, making it (and the results derived from it) more useful in the future. Kurt Schlegel, Rita L. Sallam, Tom Austin, Carol Rozwell, Gartner The Rise of Collaborative Decision Making, 04/2009

216. Collaboration software

217. Document mgmt

218. Productivity tools

219. Business systems

221. Work in teams with employees, customers, or partners

222. Across geographies and time zones

223. Require quick time to value

225. Any industryTeamwork

226. Press: SAP StreamWork is for business “ “ I can see these types of tools becoming well-accepted among manufacturers who, on a daily basis, need to respond quickly and collaboratively to exceptional situations such as disruptions in demand or production. This type of tool would also be useful in spreading best practices among plants in a global network. …tools like [SAP StreamWork] should go a long way toward erasing the false separation between enterprise applications and social networking platforms. Jeff Moad, Managing Automation SAP’s newly released [SAP StreamWork] – a free cutting edge collaborative decision-making tool – adds much needed structure to the idea of real-time collaboration, made popular by Google Wave, and improves upon the functionality of popular web-based team collaboration tools like Basecamp. Jennifer Van Grove, Mashable.com “ Business ready? It’s much more business-minded than Google Wave. Google said it didn’t want to put too many constraints on Wave, so people would have a very flexible starting point. As a result, there are a few cool plug-ins, but it's not immediately obvious how organizations could use it. That’s not the case with [SAP StreamWork]. Just start an activity and peruse the tools, and you’ll immediately see how it would fit in with business actions, meeting planning, etc. Loraine Lawson, IT BusinessEdge

227. Customers “ SAP Streamwork has changed the way that Manna on Main Street (a soup kitchen and kitchen cupboard) works with a team of volunteers. We use it as a way for our staff to connect with the board of directors and supporters in respect to our key committees. The tool is easy to use and has been adopted by participants with high and very low technology skills and background. Hopefully, this collaboration will lead to our goal to move to a new building and most importantly to support our community mission that ‘everyone might be fed’. Tom Allebach, Executive Director, Manna on Main Street, Lansdale, Pennsylvania www.mannaonmain.org “ We have a staff of volunteers who use SAP StreamWork to stay connected, to stay on top of projects and assignments and to share information in an organized fashion. The tool is easy for everyone to use, including a staffer who is 73 and typically uncomfortable around technology. Christine Benton, Public Relations, The Stream, San Diego, CA www.thestream.org “ …volunteers can log onto the organization’s [SAP] StreamWork site and check the status of the event, find out what needs to be done and share information. “There is a discussion section for everything from sponsors to food and where we get our rented supplies,” [Sydney] Richardson, volunteer for Paws in the City, says. “In addition, we can create links to websites where we have found good prices on items we need to buy, or other useful information.” An integrated spreadsheet allows users to create lists of contacts or any other type of record, and a timeline tool helps the group keep track of target milestones. Collaboration: A New Picture Develops KMWorld, Judith Lamont, Ph.D October 29, 2010

228. Customers (continued) “ SAP StreamWork is a centralized resource for our core project team – including employees and contractors - to come together, share relevant documents, and continue discussions that spill over from live meetings. The business tools embedded in SAP StreamWork allow us to split projects into tasks, assign due dates, and check items off when they're done. It enables group consensus and helps the team quickly identify next steps. Steven Burnett, Senior Account Manager, VML “ “…I was excited to find a strong Web-based collaborative decision-making product that's accessible to a start-up like TastingTable.com. We had been using a variety of tools and services to help with file sharing and exchange, but nothing that helped us manage and organize complex tasks that involved a lot of stakeholders. “We use SAP StreamWork for everything from posting the next meeting agenda for the team to preview, to gathering input from across the business areas on key decisions using the product's voting and commenting functionality. I was able to…prompt the team to provide updates on relevant KPIs like subscriber growth and revenue forecasts directly within the SAP StreamWork activity. That transparency into our company metrics across the team enables us to make smarter, faster decisions. All of the information that went into those decisions is archived right in the SAP StreamWork activity for later reference.” Geoff Bartakovics, CEO, Tasting Table “ We used SAP StreamWork as a very tight team working on a confidential announcement. We had many contributors to materials from public relations, investor relations and government relations among other fields who were providing feedback and edits to the materials, so the records on who contributed what and when helped with version management and to keep the latest available at all times. This was particularly helpful, to have the latest documents immediately retrievable whenever senior executives needed them. Using SAP StreamWork, we were able to develop 13 key materials to support the announcement, and the activity has now become a best practice template for similar endeavors. Christine Benton, Director, Burson-Marsteller

229. Sap streamwork Pricing and where to get more information

230. SAP Streamwork Packages Min of 10 users; If less than 10 users, purchase through e-store at 27€ / user per 3 month term Enterprise integrations possible, but without the advanced security management provided in the enterprise edition

231. Sign up at sapstreamwork.com Try it now for free Buy it at sapstreamwork.com or through your Account Executive Buy it now sapstreamwork.com/developers www.sdn.sap.com/irj/sdn/streamwork-dev Get involved How Do I Join the Party?

232. DEMO sapstreamwork.com

233. ? Questions

234. © SAP 2009 / an EIS presentation / Page 47 Thank you!

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236. appendix

237. Additional enterprise edition technical slides

239. Performance Optimization Applications

241. 2010 (v1.0) release supports VMWarevSphere and ESXi 4.x

244. SSL certificate may be required for DMZ proxy if not already available

246. SAP StreamWork Enterprise Network Configuration 53 (DNS)88/749 (Kerb)389/3268 (LDAP) Port 443 Port 443

247. Single Sign-on Services(Active Directory Scenario) 1. Initial Request 4. Redirect to Cloud 2. Redirect to SEA 3. Certificate for Cloud 5. Certificate Presented to SEA

248. Levels of Integration With SAP StreamWork “Lets create an activity in SAP StreamWork” SAP StreamWork Activity SAP StreamWork Application Activity “Object” (Order, Material, Customer, etc) SAP StreamWork Application Activity “Object” (Order, Material, Customer, etc) Enterprise Agent Application SAP StreamWork SW Object / Process

249. SAP streamWorkScreen shots (Cloud) © SAP 2009 / Page 57

250. Activity Page: Create new work activities and monitor work in process

251. Business tools: Define the decision or discussion needed

252. Business Tools: Solicit ideas and weigh the pros and cons for each

253. Business Tools: Analyze the strengths, weaknesses, opportunities, and threats (SWOT)

254. Business Tools: Discuss work or assign action items

255. Analyze data with SAP BusinessObjects BI OnDemand

256. Integrated Partner features

257. Stay current with Activity streams

258. Finalize the decision, Record, and communicate

259. SAP streamWorkScreen Shots (Enterprise Agent) © SAP 2009 / Page 67

261. VM requirements: Min 4GB RAM, 45 GB HD, 1 vCPU

264. Improve the configuration experience with built-in diagnosis

266. Provision users

267. Run diagnostics

268. Perform system updates

270. On-board services

272. Results of self-diagnosis

277. System logons

278. License usage