SAP StreamWork is a collaborative decision-making platform that helps teams structure discussions, share information, and drive results. It brings order to ad hoc work by applying proven business approaches. Users can invite people inside or outside their organization. SAP StreamWork integrates with common applications and allows users to work with enterprise data. The platform records all work for transparency and future reference. It is available in basic, professional, and enterprise editions with different feature sets.

1. SAP StreamWork overviewNameTitleIntroducing SAP StreamWorkTransform the Way You WorkBy Bringing Method to the Madnesssapstreamwork.com

2. Video: What is Collaborative Decision-Making?

3. How do you Manage ad hoc or goal oriented work across boundaries?Ad hoc, unstructured workHow do you:Involve the right people

4. Share relevant information and facts

5. Structure discussions and work

6. Engage the team – Strategize, synthesize, brainstorm

7. Collect and compare alternatives

8. Review and discuss collectively

9. Agree and communicate

10. Work with your existing applications

11. Ensure visibility and commitment

12. Track and repeat successful activities or decisions

13. Drive action after the decision was made

14. Deliver the intended results

15. Quarterly planning

16. Sales opportunity analysis

17. Campaign design

18. KPI definition

19. M&A activities

20. Event planning

21. Employee onboarding

22. Requirements collection

23. Supplier selection

24. Documentation creation

25. Strategic analysisExceptionsProcess-Driven WorkEnter an order

26. Process a purchase order

27. Pay a vendor

28. Process an expense reportERPCRMSRM

29. Introducing: SAP StreamWork transform the way you workTry it now!sapstreamwork.comCohesive: Bring order to chaosUnite people, information, and provenbusiness approaches

30. Collaborate within or across companies

31. Work with the applications you use todayResults-Driven: Transform teamwork into resultsApply structure to teamwork with brainstorming, strategizing, and decision making tools

32. Bring in the facts: Share documents and work with enterprise data

33. Drive to quick, successful outcomes and learn from prior workEasy, Secure, and ExtensibleEasy to try, buy, and use – Be productive in minutes

34. Safe for your business – SSL encryption in the cloud; advanced security and provisioning for on-premise application integration*

35. Open architecture to create activity streams (feeds), templates, business tools, and 3rd party/SAP application integrations** Requires IT integration using built-in APIs and SAP StreamWork enterprise edition if advanced security is required

36. How does it work?Example: Select a new product nameWhat should we name this product?12Define the outcome desired or start with a prior activityCreate a project for naming the new productOutcome is documented. All information is saved for next naming projectDocument the outcome and save all project detailsCreate a work activity83Team builds consensus and picks a final nameSAP StreamWorkConfirm the outcome or decisionInvite the right peopleInvite the marketing and branding teams, stakeholders, the external branding agency7Iterate, discuss, and analyzeApply structure with templates and business tools: organize, collect feedback, brainstorm4Work with the right information: web, desktop, enterprise systemsTeam discusses and rates the short list of namesAgency proposes a list of names.The team rates the pros and cons for each name.65Agency posts the results of a customer survey that tested the names chosen

37. How does it work?Example: Close a sales deal using SAP CRMHow do we get our customer, Axme, to buy our new product?12Define the outcome desired or start with a prior activityFrom a SAP CRM opportunity, initiate a SAP StreamWork activity for strategizing.Outcome is documented. All information is saved for similar sales deals.Document the outcome and save all project detailsCreate a work activity83Proposal created, discussed, and finalized.SAP StreamWorkConfirm the outcome or decisionInvite the right peopleInvite sales, customer service, and the external implementation partner.7Iterate, discuss, and analyzeApply structure with included templates and business tools: organize, collect feedback, brainstorm4Work with the right information: web, desktop, enterprise systemsAnalyze prior sales data to understand average price per user. Discuss open support issues and define path for resolving.Perform a stakeholder analysis. Brainstorm strategy approaches, rate the pros and cons for each, and select a strategy.65Bring in prior sales information from SAP CRM. Partner shares original work proposals for reference.

38. Additional ways to use sAPStreamworkSalesPerform yearly or quarterly sales planningCollaborate with customers through an opportunity cycleCreate sales proposals and presentations with extended teamManage a weekly pipeline forecast meetingManage ongoing sales metrics with managementMarketingYearly or quarterly marketing planningPlan an eventCollect input from an extended team to create collateralDesign or analyze a marketing campaignName a product or select a logo designManage ongoing marketing metrics with management or stakeholdersFinanceDefine KPIsManage budget processManage M&A activitiesTrack sign-off process around large investments © SAP 2010 / Page 7HRTrack recruitment process with job applicants

39. Manage on-boarding process with new hires

40. Manage head-count justification processProduct developmentCollect requirements internally or from customers

41. Prioritize features and bugs

42. Track sign-off for stages of product development

43. Negotiate with a vendor LogisticsSelectsuppliers

44. Perform cost analysis on transportation optionsITDrive decisions on hardware and software standards

45. Follow technical support cases

46. Analyze and track discussion for strategic acquisitions

47. Manage weekly meetings

48. Collaborate to create internal documentationDelivered on dEmandor hybrid (on demand/on premise)BlackBerry and Apple iPhone mobile clients available for all editions4Basic editionSAP StreamWork cloud-based web application

49. Up to 5 open activities

50. Up to 250 MB of storage

51. Up to 1 year retention of close activitiesProfessional editionAll features included with basic edition plus:Enterprise activity streams and integration with enterprise systems.2, 3

52. Up to 100 open activities

53. Up to 5 GB of storage

54. Up to 2 years retention of closed activitiesEnterprise editionAll features included with enterprise edition plus:Advanced security, provisioning, and auditing via on-premise enterprise agent

55. Enterprise activity streams and integration with enterprise applications.3

56. Up to 200 open activities

57. Up to 10 GB of storage

58. Up to 3 years retention of closed activities1. Min of 10 users; If less than 10 users, purchase through e-store at 27€ / user per 3 month term 2. Enterprise integrations possible, but without the advanced security management provided in the enterprise edition 3. Requires separate licensing of enterprise system 4. Dec 2010

59. Cloud applications: Challenges for ITRogue acquisition, usage, and lack of standardizationHow do I manage the applications that my users are acquiring without IT’s participation?

60. How do I standardize among these collaboration and related technologies?Security and security policy managementHow do I manage application access?

61. How can I ensure only the right users can access corporate applications and data?User control and managementWhat if one of my users leaves the company?

62. Who will guarantee that every account is deactivated properly and in time?

63. What happens to their content? Can it be reassigned or is it lost?Visibilityinto user and system activityFrom where are users accessing corporate content?

64. What controls do you have to manage your company’s intellectual property?Integration with enterprise systemsHow do I marry cloud applications with my on premise systems, but ensure I have the control I need?

65. How do I support single sign on for users across all systems, on demand or on premise?SAP StreamWork Enterprise edition: Why Hybrid?BenefitsLeverage back-end systems without giving up the benefits of SaaSSecure the application without bringing it on-premise (provisioning, audit, etc)Maintain management ability while outsourcing capacity-sensitive tasksLess complexity than deploying an on-premise solutionReduced hardware and time commitments because it’s delivered as a virtual applianceStandardize collaboration technologies to reduce security riskImprove the user experience and productivity with single sign-on (SSO)

66. Sap streamwork product overview

67. Introducing: SAP StreamWork transform the way you workTry it now!sapstreamwork.comCohesive: Bring order to chaosUnite people, information, and provenbusiness approaches

68. Collaborate within or across companies

69. Work with the applications you use todayResults-Driven: Transform teamwork into resultsApply structure to teamwork with brainstorming, strategizing, and decision making tools

70. Bring in the facts: Share documents and work with enterprise data

71. Drive to quick, successful outcomes and learn from prior workEasy, Secure, and ExtensibleEasy to try, buy, and use – Be productive in minutes

72. Safe for your business – SSL encryption in the cloud; advanced security and provisioning for on-premise application integration*

73. Open architecture to create activity streams (feeds), templates, business tools, and 3rd party/SAP application integrations** Requires IT integration using built-in APIs and SAP StreamWork enterprise edition if advanced security is required

74. SAP StreamWork: First hybrid collaborative applicationConnecting the cloud securely with On-premise ApplicationsSAP StreamWork, enterprise editionSAP StreamWork, basic or professional editionsOn PremiseOn DemandSAP StreamWork web application or mobile clients*SAP StreamWork enterprise agentProxyEmployees, customers, and partnersITFeed and integration APIsFIREWALLFeed, integration, and method APIsEcosystemEnterprise & 3rd party applicationsEnterprise directories (LDAP, AD)*SAP StreamWork mobile clients for BlackBerry and iPhone available in December 2010. SAP StreamWork also works in web browsers on the Apple iPad and iPhone

75. Unite people, information, and proven business approaches

76. Leverage the knowledge of others and stay in synch with notifications, chat, feeds/activity streams, status updates, and action items

77. Work with the applications you use today: Email, Microsoft Office, Evernote, Box.net, Webex, enterprise and mobile applications

78. Create a corporate memory: Track all discussions, information, analyses, and decisions. Re-use or repeat successful decisionsCohesive: Bring It All Together

79. Choose interactive business tools from the built-in catalog:Agenda

80. Responsibility matrices

81. Ranking

82. Pro/con table

83. Consensus

84. Quick poll

85. Cost/benefit analysis

86. Checklist

87. SWOT analysis

88. Or build your own line of business or industry-specific business tools with the built-in APIsResults-driven: Give Structure to Discussions

89. Have everyone working from the same informationUpload and share documents to ensure the entire team is making the best decisions based on the current facts

90. Work with the most current information by bringing in data from enterprise systems (3rd party or SAP)

91. Improve response times by monitoring events and changes in enterprise systems with activity streams (feeds)

92. Develop hypotheses and analyze with the team using intuitive data exploration and visualization from SAP BusinessObjects BI OnDemandResults-driven: Share, monitor, and analyze the Most Pertinent informationSAP BusinessObjects BI OnDemand

93. Create a corporate memory of your workSave a record of each work activity or decision including discussions, business tools, feedback, documents, and data

94. Refer back to prior work and apply what you’ve learned to similar projects avoiding the need to start from scratch every time

95. Improve transparency of work and outcomes to ensure alignment and follow through

96. Better understand successful decision making and how to repeat itResults-driven: record and save all work for re-use or learning

97. Easy: Be productive in minutesFor business peopleEasy to try, buy, and useConnect with others at no charge or drive decisions for free

98. Intuitive interface that requires no training

99. Basic and professional editions are delivered on demand, requiring no software or hardware installation and no long technology projects

100. Mobile clients for BlackBerry and Apple iPhone**Available Dec 2010iPhone supported devices: iOS 4 – iPhone 3GS (2009), iPhone 4 (2010), iPod Touch (3rd generation, 2009)

101. BlackBerry supported devices: OS 4.6.1 and 5.0 – 8900 Curve series, 9700 Bold seriesEasy: Be productive in minutesAnd for IT, the enterprise edition provides:Virtual appliance with everything needed: operating system, database, and application tier

102. Implementation and configuration in less than an hour

103. Single interface for configuration, maintenance, security management, provisioning, rollback, and reporting

104. Easy maintenance with automatic updating and maintenance window definition during configuration

105. Integrated rollback for the enterprise agent

106. Automatically manage system screenshots to revert to last known good state

107. Manually trigger rollbacks if needed with no dependency on the hypervisor for snapshot or rollbacks

108. Audit reporting with pre-defined reports

109. See what users are doing

110. Monitor invitations to activities

111. View actions within activities to understand most edited or viewed activities

112. Monitor system configuration changes and issuessecure: safeguard your dataSAP StreamWork cloud applicationSecure like your bank – 128 bit encryption for the cloud-based end user applicationAnd for IT, the enterprise edition provides:On-premise enterprise agent that installs behind the firewall to manage security, provisioning, and auditing

113. Agent integration with enterprise directories (LDAP, Active Directory) to provision or d-provision users

114. Support for single sign-on (SSO)

115. Secure auditing access to user directories, repositories, and applications; audit records of all users, activities, and eventsExtensible: Customize to your needsdevelop integrations, activity streams, business toolssapstreamwork.com/developersBring in data, integrate, or embed SAP StreamWork into enterprise or 3rd party systems with the integration API, a REST-based web service

116. Address line of business or industry specific needs by building templates and business tools with the methods API

117. Monitor the business with activity streams (feeds) from any application into SAP StreamWork with the feed APICohesiveInvite people from inside or outside the company

118. Participate in shared work activities

119. Have a discussion or comment on topics

120. Stay in synch with notifications, activity streams (feeds), action items, status updates, and chat

121. Automatically initiate a shared activity from email

122. Integrated with applications you already have: email, web conferencing, document storage, etc.SAP StreamWork: Feature SummaryFor Business PeopleEasyDelivered on demand – Requires no software or hardware or long technology projects

123. Easy to try, buy, use, and maintain

124. No learning curve – Be productive in minutesResults-DrivenShare documentsUpload, share, and reference any documents

125. Convert any file into a web document with Scribd – PDF, Word, or PowerPoint

126. Upload documents from your computer, Box.net, or Evernote

127. Launch a WebEx meeting and save it for later referenceSelect business tools from the included catalog: Choose from proven business templates and approaches in the included business tool catalog

128. Plan activities with responsibility matrices, an agenda planner, or timelines

129. Obtain feedback, strategize, or brainstorm with pro/con tables, polls, consensus tables, SWOT analyses, cost/benefit analyses, etcMonitor or analyze informationBring in data from enterprise systems or take advantage of direct integrations with 3rd party or SAP applications*

130. Monitor activities of co-workers or changes in business systems that require action with activity streams (feeds)*

131. Explore and visualize data with the integrated SAP BusinessObjects BI OnDemandRecord and save work for later re-useSave records of all decisions or activities including discussions, business tools, feedback, documents, etc. for later reference and learning

132. Provide transparency to the entire team* Requires IT integration using built-in APIs and SAP StreamWork enterprise edition if advanced security is required

133. SAP StreamWork: Feature SummaryFor ITCohesiveProvide business users with a collaborative solution delivering greater productivity and informed decision making to manage the business better

134. Allow users to work the way they want and with applications they are already using today

135. Provide users with the ability to consume data in the format they want – activity streams (feeds), direct integrations, etc.*,**Secure128 bit encryption for the cloud end user application

136. Enterprise agent deployed behind the firewall to provide security auditing access user directories, repositories, and applications **

137. Securely integrates with your enterprise directories (LDAP, Active Directory) to provision/de-provision users**

138. Validate all logons to SAP StreamWork cloud**

139. Obtain audit records of all system users, activities, and events**

140. Provide single sign on (SSO) to users of the enterprise edition**EasyThe enterprise agent is delivered as a virtual appliance model with everything you need: operating system, database, and application tier**

141. Implement and configure the enterprise agent in less than an hour**

142. Easy to use cloud interface for end users ensures minimal training and short ramp up

143. Pure subscription model – No per CPU or per node costs

144. Easy maintenance – Automatic ‘no hands’ updating and integrated rollback for enterprise agentExtensibleIntegrate 3rd party and SAP applications with the integration API, a REST-based web service*

145. Create custom templates and business tools with the methods API

146. Develop activity streams from any application into SAP StreamWork with the feed APIs** Requires IT integration using built-in APIs** Requires SAP StreamWork enterprise edition if advanced security is required

147. For Business PeopleCohesiveDiscussion or commenting

148. Notifications

149. Activity streams (feeds)

150. Action items

151. Status updates

152. Chat

153. Email, Microsoft Office, etc. integrationsEasyOn demand

154. Simple interface

155. Mobile*Results-DrivenDocument sharing

156. File conversion

157. Business tools and templates: Polls, SWOT, Pro/Con, etc.

158. Information exploration and visualization

159. Enterprise system integration

160. Saved work activities and decisionsSAP StreamWork: FeaturesFor ITCohesiveProductivity and enterprise integrationEasyVirtual appliance

161. Fast implementation

162. Subscription

163. Auto-updatingSecure128 bit encryption (on demand)

164. Enterprise directory integration

165. Auditing

166. Single sign onExtensibleAPIs for enterprise integration, feeds, business tools* Mobile clients (Blackberry, iPhone) for SAP StreamWork will be available in December 2010. SAP StreamWork also works in iPads and iPhone web browsers.

167. What’s coming

168. SAP Streamwork MOBILE clientsApple iphone and blackberry© SAP 2009 / Page 26Available in December 2010!BenefitsEnable mobile users to address work while on the move

169. Stay up to date with activity feeds, status updates, and action items

170. No training - Easy to install and use

171. Works in in online & offline modeFeaturesCreate an activity directly or from email, camera, or file*

172. View and add participants to an activity

173. Review, accept, or decline inbox invitations

174. Place a call or send an email from a participant profile

175. Download contact information to your device

176. Review work activities

177. Add content: Notes, discussion, decision, pro/con table, quick poll, files (picture, media), picture from camera

178. View Content: (read only) Comments & action items, collections

179. Review updates and action items

180. Download action items to BlackBerry ‘To Do’ list

181. Mark favorites

182. iPhone supported devices: iOS 4 – iPhone 3GS (2009), iPhone 4 (2010), iPod Touch (3rd generation, 2009)

183. BlackBerry supported devices: OS 4.6.1 and 5.0 – 8900 Curve series, 9700 Bold seriesCollaborative ideation and innovation:SAP StreamWork and SAP Product lifecycle management (PLM)Available in December 2010!code name “Edison”SAP StreamWorkCollaborative decision making, by bringing people, information, and business methods together to drive fast, meaningful results.Solicit, submit, search, review, collaborate on and evaluate ideas, enabling purposeful innovation from strategy to execution.Frame the challenge1Brainstorm23Review & collaborate4Set up evaluationEvaluate & score ideas56Decide & promote

184. Collaborative ideation and innovation:SAP StreamWork and SAP Product lifecycle management (PLM)Available in December 2010!code name “Edison”SAP StreamWorkCollaborative decision making, by bringing people, information, and business methods together to drive fast, meaningful results.Solicit, submit, search, review, collaborate on and evaluate ideas, enabling purposeful innovation from strategy to execution.Frame the challenge1Brainstorm23Review & collaborate4Set up evaluationEvaluate & score ideas56Decide & promote

185. How does it work?Example: Ideation with SAP PLMWhat is the packaging and positioning approach for the top idea we’ve identified in Edison?1The activity and all information is saved in SAP StreamWork and all activities are referenced from a specific idea in SAP PLM. 2Define the outcome desired or start with a prior activityFrom a SAP PLM idea screen, initiate a SAP StreamWork activity for collaborating.Document the outcome and save all project detailsCreate a work activity83Finalize proposal and get buy-in from team.SAP StreamWorkConfirm the outcome or decisionInvite the right peopleInvite sales, product marketing, and the external product design agency.7Iterate, discuss, and analyzeApply structure with included templates and business tools: organize, collect feedback, brainstorm4Work with the right information: web, desktop, enterprise systemsAnalyze and discuss the proposals. Develop packaging concepts, usage, and target market by listing options, rating the pros and cons, and discussing. Rank proposals.65 Bring in market research reports and competitive information

186. Ideation with SAP plm (continued)© SAP 2010 / Page 30Create a SAP StreamWork activity from the idea screenGet back to the idea in SAP PLMIdentify the topic to discuss and use business tools to organize concepts

187. Social intelligence© SAP 2010 / Page 31Available in Q1 2011 as part of the enterprise editionBenefitsLeverage the power of a social network in a business context

188. Immediately participate in the company-wide network without inviting or requesting connections

189. Quickly find experts by searching your network

190. Explore connections to reach the right people via your existing network

191. Share pertinent facts in your profile to ensure others include you where needed

192. Use social filters to ensure you focus on the most important information“Who has the expertise for this sales call?I need to find a sales executive who:Has the right technical expertise

193. Speaks French

194. Is located in Canada

195. Can present to customers

196. Is available tomorrow“

197. Social intelligence© SAP 2010 / Page 32Available in Q1 2011 as part of the enterprise editionFeaturesFind the “right” people via organizational structure, informal relationships, projects, or groups

198. Create a detailed profile including enrichment from social applications (LinkedIn, Twitter)

199. View profiles to understand others’ social networks, skills, or other information necessary for work or personal use

200. Explore connections between people

201. Use your networks to filter information

202. Discover recommended people and content

203. Auto-generate networks based on enterprise data

204. Enterprise-grade security and privacy settingsReports toWorks withProjectsFollowsCustomers

205. Social intelligence (continued)© SAP 2010 / Page 33Search for people with the right expertiseRefine the list of search resultsExplore connectionsUnderstand the background of a person to whom you were referred

206. SAP StreamWork in SAP CRM:Activity Streams and seamless integrationBenefitsEnable customer-focused collaboration for better decision-making and reduced sales cycle times

207. Improve responsiveness with activity streams

208. Leverage the collective wisdom of your sales team and stakeholders

209. Allow users to stay connected anytime with SAP StreamWork mobile clientsFeaturesInitiate and track SAP StreamWork activities directly from an opportunity in SAP CRM

210. View and track actions items defined in SAP StreamWork in SAP CRM

211. Create status updates or follow activity streams for SAP StreamWork activities in SAP CRM

212. Notify others in the activity stream when a new opportunity is created in SAP CRM© SAP 2010 / Page 34Available in first half of 2011!Concept Design

213. Sap streamwork competition and customers

214. SAP StreamWork is a new type of product:Collaborative Decision-making“Bans on internal travel because of the difficult economy will force many companies to find a new way to work, collaborate and make decisions. We believe the information technology market will respond to this need with systems that foster a CDM (collaborative decision-making) process …Organizations already use collaborative or social software to keep informed about what colleagues are doing and thinking, and to mobilize them for urgent projects. Designing collaborative environments that enable decision makers to discuss an issue, brainstorm options, evaluate their pros and cons, and agree on a course of action is a natural evolution of this trend. Adding social software elements (such as tagging, recommendations, ratings and contextual information) enriches the history contained within the collaborative environment, making it (and the results derived from it) more useful in the future.Kurt Schlegel, Rita L. Sallam, Tom Austin, Carol Rozwell, GartnerThe Rise of Collaborative Decision Making, 04/2009

215. SAP Streamwork is Complementary, not competitiveComplementaryProductsSAP StreamWorkSocial networks

216. Collaboration software

217. Document mgmt

218. Productivity tools

219. Business systems

220. Expert content, methods, and templates (Analysts, universities, service providers)Who needs Collaborative Decision-making?Business peopleAny line of business

221. Work in teams with employees, customers, or partners

222. Across geographies and time zones

223. Require quick time to value

224. Limited IT resources and/or capitalCompaniesSmall, mid-sized or large enterprises

225. Any industryTeamwork

226. Press: SAP StreamWork is for business““I can see these types of tools becoming well-accepted among manufacturers who, on a daily basis, need to respond quickly and collaboratively to exceptional situations such as disruptions in demand or production. This type of tool would also be useful in spreading best practices among plants in a global network.…tools like [SAP StreamWork] should go a long way toward erasing the false separation between enterprise applications and social networking platforms.Jeff Moad, Managing AutomationSAP’s newly released [SAP StreamWork] – a free cutting edge collaborative decision-making tool – adds much needed structure to the idea of real-time collaboration, made popular by Google Wave, and improves upon the functionality of popular web-based team collaboration tools like Basecamp.Jennifer Van Grove, Mashable.com“Business ready? It’s much more business-minded than Google Wave. Google said it didn’t want to put too many constraints on Wave, so people would have a very flexible starting point. As a result, there are a few cool plug-ins, but it's not immediately obvious how organizations could use it. That’s not the case with [SAP StreamWork]. Just start an activity and peruse the tools, and you’ll immediately see how it would fit in with business actions, meeting planning, etc.Loraine Lawson, IT BusinessEdge

227. Customers“SAP Streamwork has changed the way that Manna on Main Street (a soup kitchen and kitchen cupboard) works with a team of volunteers. We use it as a way for our staff to connect with the board of directors and supporters in respect to our key committees. The tool is easy to use and has been adopted by participants with high and very low technology skills and background. Hopefully, this collaboration will lead to our goal to move to a new building and most importantly to support our community mission that ‘everyone might be fed’.Tom Allebach, Executive Director, Manna on Main Street, Lansdale, Pennsylvaniawww.mannaonmain.org“We have a staff of volunteers who use SAP StreamWork to stay connected, to stay on top of projects and assignments and to share information in an organized fashion. The tool is easy for everyone to use, including a staffer who is 73 and typically uncomfortable around technology.Christine Benton, Public Relations, The Stream, San Diego, CAwww.thestream.org“…volunteers can log onto the organization’s [SAP] StreamWork site and check the status of the event, find out what needs to be done and share information. “There is a discussion section for everything from sponsors to food and where we get our rented supplies,” [Sydney] Richardson, volunteer for Paws in the City, says. “In addition, we can create links to websites where we have found good prices on items we need to buy, or other useful information.” An integrated spreadsheet allows users to create lists of contacts or any other type of record, and a timeline tool helps the group keep track of target milestones.Collaboration: A New Picture DevelopsKMWorld, Judith Lamont, Ph.DOctober 29, 2010

228. Customers (continued)“SAP StreamWork is a centralized resource for our core project team – including employees and contractors - to come together, share relevant documents, and continue discussions that spill over from live meetings. The business tools embedded in SAP StreamWork allow us to split projects into tasks, assign due dates, and check items off when they're done. It enables group consensus and helps the team quickly identify next steps.Steven Burnett, Senior Account Manager, VML““…I was excited to find a strong Web-based collaborative decision-making product that's accessible to a start-up like TastingTable.com. We had been using a variety of tools and services to help with file sharing and exchange, but nothing that helped us manage and organize complex tasks that involved a lot of stakeholders. “We use SAP StreamWork for everything from posting the next meeting agenda for the team to preview, to gathering input from across the business areas on key decisions using the product's voting and commenting functionality. I was able to…prompt the team to provide updates on relevant KPIs like subscriber growth and revenue forecasts directly within the SAP StreamWork activity. That transparency into our company metrics across the team enables us to make smarter, faster decisions. All of the information that went into those decisions is archived right in the SAP StreamWork activity for later reference.”Geoff Bartakovics, CEO, Tasting Table“We used SAP StreamWork as a very tight team working on a confidential announcement. We had many contributors to materials from public relations, investor relations and government relations among other fields who were providing feedback and edits to the materials, so the records on who contributed what and when helped with version management and to keep the latest available at all times. This was particularly helpful, to have the latest documents immediately retrievable whenever senior executives needed them. Using SAP StreamWork, we were able to develop 13 key materials to support the announcement, and the activity has now become a best practice template for similar endeavors.Christine Benton, Director, Burson-Marsteller

229. Sap streamwork Pricing and where to get more information

230. SAP Streamwork PackagesMin of 10 users; If less than 10 users, purchase through e-store at 27€ / user per 3 month termEnterprise integrations possible, but without the advanced security management provided in the enterprise edition

231. Sign up at sapstreamwork.comTry it now for freeBuy it at sapstreamwork.com or through your Account ExecutiveBuy it nowsapstreamwork.com/developerswww.sdn.sap.com/irj/sdn/streamwork-devGet involvedHow Do I Join the Party?

232. DEMOsapstreamwork.com

233. ?Questions

234. © SAP 2009 / an EIS presentation / Page 47Thank you!

235. Copyright 2010 SAP AGAll Rights ReservedNo part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation.Linux is the registered trademark of LinusTorvalds in the U.S. and other countries.Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries.Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology.Java is a registered trademark of Sun Microsystems, Inc.JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP Business ByDesign, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects S.A. in the United States and in other countries. Business Objects is an SAP company.All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warrant.

236. appendix

237. Additional enterprise edition technical slides

238. SAP StreamWork Enterprise AgentComponent Technical DetailsVirtualization LayerProvided by customer (VmwarevSphere or ESX/ESXi)VM Requirements: Min 4GB RAM, 45 GB HD, 1 virtual CPUOperating SystemEmbedded “JeOS” – Just enough Operating SystemNovell SuSE Linux Enterprise Server 11 x64DatabaseEmbedded DB shipped onboard, no separate administrationCan move to external Audit DB for backups, longer retentionApplicationMature platform, which is the base for many other SAP products:Business Objects Enterprise BI Suite

239. Performance Optimization Applications

240. Data Services SuiteSAP StreamWork Enterprise AgentDeployment RequirementsSupported virtualization environmentsVM Requirements: Min 4GB RAM, 45 GB HD, 1 vCPU

241. 2010 (v1.0) release supports VMWarevSphere and ESXi 4.x

242. 2011+ roadmap includes other virtualization environments (i.e. Xen, Hyper-V)Authoritative enterprise directory2010 (v1.0) release supports Windows AD (2003 and 2008 functional modes)

243. 2011+ roadmap includes other LDAP-based environmentsNetwork configurationSSL-based proxy required to be deployed in DMZ for 2-way communication

244. SSL certificate may be required for DMZ proxy if not already available

245. Network paths to/from internal DNS and AD controllersSAP StreamWork Enterprise hybrid model

246. SAP StreamWork Enterprise Network Configuration53 (DNS)88/749 (Kerb)389/3268 (LDAP)Port 443Port 443

247. Single Sign-on Services(Active Directory Scenario)1. Initial Request4. Redirect to Cloud2. Redirect to SEA3. Certificate for Cloud5. Certificate Presented to SEA

248. Levels of Integration With SAP StreamWork“Lets create an activity in SAP StreamWork”SAP StreamWorkActivitySAP StreamWorkApplicationActivity“Object”(Order, Material, Customer, etc)SAP StreamWorkApplicationActivity“Object”(Order, Material, Customer, etc)Enterprise AgentApplicationSAP StreamWorkSWObject / Process

249. SAP streamWorkScreen shots (Cloud)© SAP 2009 / Page 57

250. Activity Page: Create new work activities and monitor work in process

251. Business tools: Define the decision or discussion needed

252. Business Tools: Solicit ideas and weigh the pros and cons for each

253. Business Tools: Analyze the strengths, weaknesses, opportunities, and threats (SWOT)

254. Business Tools: Discuss work or assign action items

255. Analyze data with SAP BusinessObjects BI OnDemand

256. Integrated Partner features

257. Stay current with Activity streams

258. Finalize the decision, Record, and communicate

259. SAP streamWorkScreen Shots (Enterprise Agent)© SAP 2009 / Page 67

260. SAP StreamWork Enterprise Agent InstallationProvisionCreate a ‘blank’ virtual machine

261. VM requirements: Min 4GB RAM, 45 GB HD, 1 vCPU

262. Mount ISO image into virtual DVD drive and bootInstallSet passwords

263. Define network and system-level configurationConfigureUse web browser-based wizard to configure

264. Improve the configuration experience with built-in diagnosis

265. Automatically check for latest updatesConfiguration: Simple, web-based administrationOne place for all operationsConfigure the system

266. Provision users

267. Run diagnostics

268. Perform system updates

269. Alerts and events – new updates, self-diagnosis resultsConfiguration: Diagnostics Screen Provides one place for system troubleshootingSystem OperationsConnectivity to SaaS servers

270. On-board services

271. Authentication and SSO operationSystem MaintenanceUpdate management

272. Results of self-diagnosis

273. User status and license mgmtSystem RemediationLog file access

274. File system integrityConfiguration: Update Management simplifiedAutomatic download of updatesUpdates delivered within 24 hrsAutomatic or manual updatingScheduled during your own maintenance windows

275. Manually triggered via consoleIntegrated rollback functionalityTriggered automatically if failure is detected

276. Can also be manually triggered by system administrator if requiredBuilt-in auditingUser-level reportsUnderstand what users are doing within the systemActivity-level reportingUnderstand the life cycle of an activitySystem-level reportingConfiguration events

277. System logons

278. License usage