Learn how to smoothly implement end-to-end business processes across different solutions. Get an overview of available, out-of-the-box integration scenarios, and learn about best practices for a successful project. Learn more: https://www.hybris.com/

1. PUBLIC
Clemens Haag, SAP
October,2017
SAP Hybris Cloud for Customer Integration
Scenarios and Best Practices Overview

2. 2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
ERP
CRM
BW
SAP Cloud for
Sales
SAP Cloud for
Social
SAP Cloud for
Service
OutlookTwitter
Facebook
EmployeeCentral
Jam
Bitly
*Certain integrations are developed by partners using Cloud for Customer APIs
Hybris Marketing
Lotus Notes
Riva
Mind Touch
Inside View
InMind
Cipher Cloud
rFactr
FPX
Abbyy
BazaarVoice
Avention Xactly
FanAppz
Dun &
Bradstreet
Revegy
Snap Engage
Marketo
Google Maps
Qnovate
Ivy Mobility
Hybris Commerce
Business One
SAP Hybris Cloud for Customer Integration
General Overview

3. 3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP ERP
Corporate
SAP CRM
SAP Hybris
Marketing / Cloud
SAP CPI / PI SAP CPI / PI SAP CPI / PI
SAP Hybris
Commerce Cloud /
incl. Data Hub
SAP B1
Subsidiary
B1i
CPI: SAP Cloud Platform Integration (fka HCI - HANA Cloud Integration), PI: SAP Process Integration, B1i: Business One integration framew ork
SAP CPI SAP CPI / PI
SAP Hybris Cloud for Customer Integration
Standard integration scenarios with SAP systems

4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Cloud for Customer
Pricing
Goods Issues from Technical Stock
Timesheet (CATS)
SAP ERP
Customer
Invoice
Create follow -up Business
Transaction Document
Service
Facade
Internal Order / Reference to Contract
Revenue
Cost
Cost
Cost
Service
Contract
Opportunity
Sales
Order
Service
Contract Work Ticket
Online Pricing
Online ATP
Quote Delivery
Sales
Order
Sales
Quote
Billing Request
Adv. Shipment Goods Issue
Invoice
Purchase
Requisition
Purchase
Order
Sales
Order
Time Report
Time Sheet
(CATS)
Sales
Contract*
Sales
Contract*
SAP Hybris Cloud for Customer Integration Scenarios
Example of pre-packaged integration content for SAP systems

5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Cloud for Customer Integration
Example: Field Service Process – Regular Maintenance
§ Receives an assignment
§ Maintenance Checklist
§ Repair the machine
§ Build in spare parts
§ Record working hours
§ Finish Work
§ Submits Details to his
assignment in C4C
§ Invoicing
§ Time Recording
§ Material Movements

6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Initial LoadTechnical Connectivity MonitoringIntegration Scenarios
à Start early in the project
with technical connectivity in
test and production
environment
à Do not underestimate
conceptualwork
à Testinitial load upfront in
small batches.Do not
transmission large data
volume in one shot
SAP Hybris Cloud for Customer Integration
Best Practices and Lessons Learned
à Define monitoring concept
for implementationphase and
after go-live
§ Requires expertcollaboration
– C4C
– Middleware (HCI or PI)
– CustomerNetwork
– On-premise system
§ Security guidelines on
customernetwork
infrastructure
– Certificate handling
– Web dispatchersetup
– Firewalls
§ Use standard integration
scenarios where available
§ Conceptualclarification
required
– Leading system of master
data
– ID handling/mapping;
number ranges
– Code list mapping
§ How to load data initially
– Migration
– Initial load via integration
§ Testinitial load with all data in
test tenant
§ Switch off
– Workflows
– Feeds
– Custom developments
§ Considerload sequence
§ Define a Monitoring concept
– C4C, middleware and on-
premise system
– Resolve errors when they
occur
– Rootcause:Application,
code-listmapping or
connectivity issue?

7. 7PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Expert Services
Customer Example
GlobalManufacturer of automation solutions in Germany
• 19.000 Employees
How the productadds value to our mission
2.900 sales users heavily benefitfrom the tool while they are on the road and
report an improved pipeline transparency
How ExpertServiceshelpedachievingsuccess
• Expert advisory on various sophisticated key requirements
• Solving of complexintegration issues
• Feasibility check of a custom solution
“With the help of SAP Hybris Expert Services we could solve
our key requirements in the area of integration and analytics.
We implemented the suggested solution and our end-users
are very happy”

8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Cloud for Customer Integration
Summary
1. Pre-packaged integration scenarios – master and transactional data
2. Start early to set up the integration – learn and extent
3. Define a monitoring concept after go-live
Additional Information
All about integration – link collection
https://blogs.sap.com/2016/08/04/all-about-integration-with-sap-hybris-cloud-for-customer/
Best Practices for Optimal Performance of Data Loads
https://www.sap.com/documents/2015/08/382937b9-597c-0010-82c7-eda71af511fa.html

9. Thank you.
Contact information:
Clemens Haag
Product Expert, SAP Hybris Cloud for Customer
SAP SE
c4c-expertservices@sap.com