The document outlines the methodology used for compiling reports on the B2C e-commerce market in Kazakhstan, emphasizing the use of secondary research from reliable sources to ensure objectivity and accuracy. It details the structure of the report, including sections on trends, sales, users, products, payment methods, delivery, and key players in the market. The report highlights that B2C e-commerce made up 1.5% of total retail sales in Kazakhstan as of 2014, with internet penetration reaching 54.9% during the same period.

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METHODOLOGY (1 OF 2)
 The reports are compiled based on secondary market research. Secondary research is information gathered from previously published sources. Our reports are
solely based on information and data acquired from national and international statistical offices, industry and trade associations, business reports, business and
company databases, journals, company registries, news portals and many other reliable sources. By using various sources we ensure maximum objectivity for
all obtained data. As a result, companies gain a precise and unbiased impression of the market situation.
 Cross referencing of data is conducted in order to ensure validity and reliability.
 The source of information and its release date are provided on every chart. It is possible that the information contained in one chart is derived from several
sources. If this is the case, all sources are mentioned on the chart.
 The reports take into account a broad definition of B2C E-Commerce, which might include mobile commerce. As definitions may vary among sources, exact
definition used by the source (if available) is included at the bottom of the chart.
 Our reports include text charts, pie charts, bar charts, rankings, line graphs and tables. Every chart contains an Action Title, which summarizes the main
idea/finding of the chart and a Subtitle, which provides necessary information about the country, the topic, units or measures of currency, and the applicable time
period(s) to which the data refers. With respect to rankings, it is possible that the summation of all categories amounts to more than 100%. In this case, multiple
answers were possible, which is noted at the bottom of the chart.
 Reports are comprised of the following elements, in the following order: Cover page, preface, legal notice, methodology, definitions, table of contents,
management summary (summarizing main information contained in each section of report) and report content (divided into sections and chapters). When
available, we also include forecasts in our report content. These forecasts are not our own; they are published by reliable sources. Within Global and Regional
reports, we include all major developed and emerging markets, ranked in order of importance by using evaluative criteria such as sales figures.
 If available, additional information about the data collection, for example the time of survey and number of people surveyed, is provided in the form of a note. In
some cases, the note (also) contains additional information needed to fully understand the contents of the respective data.
 When providing information about amounts of money, local currencies are most often used. When referencing currency values in the Action Title, the EUR
values are also provided in brackets. The conversions are always made using the average currency exchange rate for the respective time period. Should the
currency figure be in the future, the average exchange rate of the past 12 months is used.
 The reports include mainly data from the last 12 months prior to date of report publication. Exact publication dates are mentioned in every chart.

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METHODOLOGY (2 OF 2)
 This report covers the B2C E-Commerce market in Kazakhstan.
 The report starts with an overview of development of B2C E-Commerce in the respective country and international comparisons.
 Next, the “Trends” section provides an overview of the related market trends, such as M-Commerce and Cross-Border B2C E-Commerce.
 The section “Sales & Shares” includes the development of B2C E-Commerce sales, including historical sales and a forecast. Furthermore, this section shows
information about B2C E-Commerce’s share of the total retail market.
 In the “Users & Shoppers” section, a review of the development of Internet penetration is included. Moreover, a ranking of online activities of Internet users,
including online shopping, is provided.
 Afterwards, the section “Products” shows the leading product categories purchased online.
 The next two sections, “Payment” and “Delivery”, cover information related to delivery and payment methods most used by online shoppers. With regard to
payment, data on online payment transactions with bank cards, such as number and value of transaction, is included.
 Finally, the “Players” section includes information about the leading B2C E-Commerce players, ranked by sales.

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DEFINITIONS
 B2C E-COMMERCE
the sale of products (and services) through electronic transactions via the Internet from businesses to
consumers.
 B2C E-COMMERCE SALES the total sales generated on the B2C E-Commerce market in a certain country or region.
 M-COMMERCE
M-Commerce, also called “Mobile Commerce”, means the sale of products (and services) through electronic
transactions via mobile devices, such as mobile phones, tablets and smartphones.
 CROSS-BORDER B2C E-COMMERCE
the sale of goods (and services) directly to consumers in other countries, with orders made online through
foreign online shops and delivered from the country where the foreign shop is based or from a central logistics
facility, i.e. across the country’s borders.
 INTERNET USERS the total number of inhabitants in a certain country that regularly accesses the Internet.
 ONLINE SHOPPERS the total number of inhabitants in a certain country or region that participates in B2C E-Commerce.
 ONLINE PAYMENT
transfer of money made over the Internet following a consumer’s payment command, includes payments for
product and service purchase in E-Commerce and M-Commerce.
 ONLINE CLASSIFIEDS
an online platform, where both consumers and businesses can publish small advertisements about the sale of
goods and services.
 GROUP BUYING/DAILY DEALS
an online platform, where both consumers and businesses can publish small advertisements about the sale of
goods and services.
The following expressions and definitions are used in this B2C E-Commerce market report*:
Note: *the definitions used by the original sources might differ from the ones stated on this chart; the exact definition used by each source, where available, is included on the respective
charts

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TABLE OF CONTENTS (1 OF 2)
1. Management Summary
2. Overview
• B2C E-Commerce Market Overview and International Comparisons, November 2015
3. Trends
• Overview of B2C E-Commerce Trends, November 2015
• Breakdown of B2C E-Commerce Payments with Bank Cards, by Kazakh Online Shops and Foreign Online Shops, in %, 2012 & 2014
• Perceived Barriers and Advantages of E-Commerce, in % of Internet Users, 2014
4. Sales & Shares
• B2C E-Commerce Sales, in USD million, 2012, 2013 & 2017f
• B2C E-Commerce Share of Total Retail Sales, in %, 2014
5. Users & Shoppers
• Internet Penetration, in % of Individuals, 2010 - 2014
• Breakdown of Internet Users, by Age Group and Gender, in %, July 2015
• Breakdown of Main Purposes of Internet Usage, incl. “Buying and Selling Goods and Services”, in % of Internet Users, 2013 & 2014
• Breakdown of Online Shoppers, by Age Group, in %, 2014
6. Products
• Product Categories Purchased Online, in % of Online Shoppers, 2013 & 2014
• Average Check in B2C E-Commerce, in USD, by Product Category, 2014

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TABLE OF CONTENTS (2 OF 2)
7. Payment
• Breakdown of Payment Methods Used in Online Shopping, in % of Online Shoppers, 2013 & 2014
• Number and Value of Online Payment Transactions with Bank Cards, in thousands and in KZT million, and Share of Total Bank Card
Payments Number and Value, in %, September 2014 - July 2015
• Overview of Top 10 Online Payment Processing Systems, Ranked by Revenue, September 2015
8. Delivery
• Share of B2C E-Commerce Deliveries of Total Small Parcel Deliveries Made by Post, in % and in millions, 2014
9. Players
• Overview of E-Commerce Players, November 2015
• Overview of Top 10 B2C E-Commerce Companies, Ranked by Revenue, 2014

9. 1. Management Summary 9 – 10
2. Overview 11 – 12
3. Trends 13 – 16
4. Sales & Shares 17 – 19
5. Users & Shoppers 20 – 24
6. Products 25 – 27
7. Payment 28 – 31
8. Delivery 32 – 33
9. Players 34 – 36
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B2C E-Commerce
1.5%
Other Retail
98.5%
B2C E-Commerce’s share of total retail sales in Kazakhstan
amounted to 1.5% in 2014.
Kazakhstan: B2C E-Commerce Share of Total Retail Sales, in %, 2014
Note: defined by the source as B2C E-Commerce penetration
Source: AKIB cited by LSM, March 2015
Overview Sales & Shares DeliveryProductsUsers & Shoppers PlayersPaymentTrends

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in%ofIndividuals
31.6%
50.6% 53.3% 54.0% 54.9%
0%
20%
40%
60%
80%
100%
2010 2011 2012 2013 2014
The Internet penetration level in Kazakhstan reached 54.9% of the
population in 2014, up from 31.6% in 2010.
Kazakhstan: Internet Penetration, in % of Individuals, 2010 - 2014
Note: data for 2010, 2011 from official statistics; for 2010 it is based on a sample survey on the population aged 16-74; all other data is an ITU estimate
Source: The Agency of the Republic of Kazakhstan on Statistics, ITU, 2014
Overview Sales & Shares DeliveryProductsUsers & Shoppers PlayersPaymentTrends

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