Salesforce Michele McMahon slides - ASNUG - May 15, 2013 Meeting
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The meeting agenda included discussions on the Salesforce.com Foundation's volunteering efforts, new apps, and highlights from the Summer '13 product releases. Michele McMahon, the customer success manager, had 20 years of experience including 8 with Salesforce and helped with governance, adoption, and creating customer success roadmaps. The Foundation works to improve communities through technology, people power, and financial resources. Attendees were encouraged to get involved through volunteering. Videos provided overviews of the new Summer '13 features. Information on training discounts and the help portal were also shared.
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This content rich webinar is enhanced by our newest intellectual property, as we unveil our Evergreen's “Service Governance Design Principles” guide. Another tool from Evergreen’s consulting toolkit, it covers the roles, responsibilities, KPIs and makeup of a Service Governance capability & process. With it you can build a clear, direct governance process correctly, which you can rely upon to create and manage high quality, consistent services for your Service Catalog efforts.
As always, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.
For full webinar recording including ServiceNow demo please visit http://content.evergreensys.com/webinar-it-service-catalog-customer-provider-manager-views-turkey
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Salesforce Michele McMahon slides - ASNUG - May 15, 2013 Meeting
- 1. Atlanta Nonprofit User Group Meeting May 15, 2013
- 2. Guiding Agenda • Salesforce.com Foundation & Volunteering • Cool Apps • Summer ‘13 Highlights • Learn More
- 3. Michele McMahon Customer Success Manager “Bringing 20 Years Experience, including 8 Years Salesforce.com Experience” Multiple Implementation s Client-Side Experience Industry- Expertise & Speaking Dreamforce: ‘07, ‘10,’ 1 Cloudforce DC: ’12 AppExchange ‘08 MBA Success program leader & business value advisor Provide governance advice, usage/adoption recommendations, and risk mitigation Collaborate to create customer success roadmap
- 5. People + 300,000 + hours of service Technology + 15,000 + nonprofit orgs Resources + $30 million + grants = improve communities around the world. vision: = integrated philanthropy
- 6. Atlanta Community • 100+ Strong in Atlanta • Partners and Customers • Want to get involved and volunteer!
- 7. Summer ‘13 Videos: YouTube Summer'13 videos on Youtube: Quick overviews - Summer '13: Connect to Your Customers in a Whole New Way : http://youtu.be/bkFTDTaAOjQ - Sales Cloud -- Summer '13 New Features: http://youtu.be/PJscGcpDdfQ - Service Cloud -- Summer '13 New Features: http://youtu.be/WiibU5Pxl78 - Salesforce Platform -- Summer '13 New Features: http://youtu.be/Jn2DF-IUV2g - Chatter -- Summer '13 New Features: http://youtu.be/1TCMlSgpur0 - Data.com -- Summer '13 New Features: http://youtu.be/5ymlCncJJ9o - Desk.com -- Summer '13 New Features: http://youtu.be/tUUqF3NMc4Q - Marketing Cloud -- Summer '13 New Features: http://youtu.be/ZqnYuw9vJAY Summer ‘13 Developer Webinar Recording: http://www.youtube.com/watch?v=KeScNELN4E4
- 8. Learn More
- 9. Help & Training Portal is your home base Contact Support View Cases Online Training Knowledge Base Documentation And much more!
- 10. training and certification discounts 50% discount off salesforce.com instructor- led training and certification Review the class catalogue on the salesforce.com website > http://www.salesforce.com/services- training/training_certification/
- 11. access to nonprofit and higher ed specific users groups, events and webinars