Dunnes is a retail business present in Ireland, England, Scotland and Spain. Here I have developed the Salesforce application for Dunnes retail business to fulfill retail business objectives. Salesforce is an application which helps to provide streamline process for data storage, management and analysis, hence we don't need any additional tools to achieve business objectives.
Implemented salesforce and CRM application, in this application employees and customers are sharing same platform which increases productivity and saves time for customers.
Build a centralized Blood bank management system. Registered for a developer edition, created an app using all custom objects, workflow rules, validations, Master-detail relationships and lookup relationships. To facilitate the process used different
email templates, tasks. Uploaded randomly generated data to all the fields and generated reports, dashboards and insights for analysis
Implemented salesforce and CRM application, in this application employees and customers are sharing same platform which increases productivity and saves time for customers.
Build a centralized Blood bank management system. Registered for a developer edition, created an app using all custom objects, workflow rules, validations, Master-detail relationships and lookup relationships. To facilitate the process used different
email templates, tasks. Uploaded randomly generated data to all the fields and generated reports, dashboards and insights for analysis
What is Salesforce?
Why Choose Salesforce?
Top 10 Reasons to Choose Salesforce
1. Easy to Use
2. Easy to Customize
3. Cloud-Based
4. Efficient Reporting
5. Multitenant Platform
6. Integration Options
7. AppExchange Ecosystem
8. Mobile CRM
9. Customer Success Platform
10. Diverse Community
Supercharge your Salesforce Reports and DashboardsNetStronghold
Stefanie Bialas & I provide tips and tricks for your Reporting & Dashboards as well as the differences between Lightning Reports & Classic as well as a description of the "Power Of One". We presented this talk at the Salesforce World Tour London in 2017. Find out more about the day at: www.radnip.com/wt
This chapter will help you to demonstrate the working of the online blood bank system with the help of the diagrams, it includes DFD's ,architecture,block diagrams,ER-diagrams and state transition,table structure Etc.
Ecommerce proposal - Descriptive Things To Know Before You Hire a AgencyInfotechsolz
This E-Commerce Proposal Describes The Most Important Content Involved in a E-Commerce Website, Which Includes Categories Components, Payment Gateway and Delivery Components, Shopping Cart Components and More.
this is a blood blank report for all type of engineering field .aany one who needs project regarding of php can contact on hateshpandita@gmail.com
for futher quiries.....THank u
Development of-pharmacy-management-systemJoy Sarker
It is a group presentation that was made for presenting the Pharmacy Management System for IUBAT Software Engineering Course . So if anyone need this ,or can get a clear idea about the Pharmacy Management System
You can watch a recording of the live coding session at https://sforce.co/2IbU3yJ
In the fifth and final webinar of our five part series, we learn how to build Lightning web components for different use cases. We explore how to leverage all of the concepts you’ve learned in this webinar series to create modern apps with Lightning Web Components. We also demonstrate various ways to migrate Aura components to Lightning web components for a seamless transition.
Pharmaceutical store management systemTushar Dalvi
Developed online in-house Application for Pharmacy Management. Used Salesforce as CRM software to develop login Form, customer inquiry Form, and other various forms, also used HTML & CSS for Webpage Designing.
CX16 Reimagining Retail in the Age of the ShopperMaria Humphrey
Digital disruption is driving shopper demand for personalization. Stores are being reimagined as showrooms, distribution centers, experience centers and are increasingly only a touchpoint along a shoppers journey.
Join Salesforce SVP Retail, Shelley Bransten, and a diverse set of retailers including ALDO, Safeway and HSN as they discuss how they leverage the Salesforce Shopper Success Platform to personalize the shopper journey everywhere, empower employees with mobile, collaboration and analytics tools, and transform into innovative and agile retailers.
What is Salesforce?
Why Choose Salesforce?
Top 10 Reasons to Choose Salesforce
1. Easy to Use
2. Easy to Customize
3. Cloud-Based
4. Efficient Reporting
5. Multitenant Platform
6. Integration Options
7. AppExchange Ecosystem
8. Mobile CRM
9. Customer Success Platform
10. Diverse Community
Supercharge your Salesforce Reports and DashboardsNetStronghold
Stefanie Bialas & I provide tips and tricks for your Reporting & Dashboards as well as the differences between Lightning Reports & Classic as well as a description of the "Power Of One". We presented this talk at the Salesforce World Tour London in 2017. Find out more about the day at: www.radnip.com/wt
This chapter will help you to demonstrate the working of the online blood bank system with the help of the diagrams, it includes DFD's ,architecture,block diagrams,ER-diagrams and state transition,table structure Etc.
Ecommerce proposal - Descriptive Things To Know Before You Hire a AgencyInfotechsolz
This E-Commerce Proposal Describes The Most Important Content Involved in a E-Commerce Website, Which Includes Categories Components, Payment Gateway and Delivery Components, Shopping Cart Components and More.
this is a blood blank report for all type of engineering field .aany one who needs project regarding of php can contact on hateshpandita@gmail.com
for futher quiries.....THank u
Development of-pharmacy-management-systemJoy Sarker
It is a group presentation that was made for presenting the Pharmacy Management System for IUBAT Software Engineering Course . So if anyone need this ,or can get a clear idea about the Pharmacy Management System
You can watch a recording of the live coding session at https://sforce.co/2IbU3yJ
In the fifth and final webinar of our five part series, we learn how to build Lightning web components for different use cases. We explore how to leverage all of the concepts you’ve learned in this webinar series to create modern apps with Lightning Web Components. We also demonstrate various ways to migrate Aura components to Lightning web components for a seamless transition.
Pharmaceutical store management systemTushar Dalvi
Developed online in-house Application for Pharmacy Management. Used Salesforce as CRM software to develop login Form, customer inquiry Form, and other various forms, also used HTML & CSS for Webpage Designing.
CX16 Reimagining Retail in the Age of the ShopperMaria Humphrey
Digital disruption is driving shopper demand for personalization. Stores are being reimagined as showrooms, distribution centers, experience centers and are increasingly only a touchpoint along a shoppers journey.
Join Salesforce SVP Retail, Shelley Bransten, and a diverse set of retailers including ALDO, Safeway and HSN as they discuss how they leverage the Salesforce Shopper Success Platform to personalize the shopper journey everywhere, empower employees with mobile, collaboration and analytics tools, and transform into innovative and agile retailers.
CX16 Leading Retailers Optimize The Customer JourneyMaria Humphrey
From acquisition to post-conversion, retail customers have come to expect relevant, individualized promotional content for each step of their shopping journey. Our panel of leading retail brands – Cabela’s, Crocs, and Hallmark Baby – will demonstrate their strategies for personalizing digital marketing content, and how these messages strengthen customer engagement.
This assignment was carried out in order to analyse Tesco Ireland strategy using PESTLE, Porter's Five Forces, SWOT and Value Chain as part of our Business Strategy module.
Supply chain management (SCM) is the process of controlling the operations of the supply chain as a vertical organization. This permits highly efficient resource management and planning. Supply Chain Management spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point-of-origin to point-of-consumption. While this model has worked with difficulty in full production scale, in our scaled down environment it will be easy to implement and a big asset for the customer.
5 Steps to Apply Deloitte’s Customer Service Delivery Model in SaaSQuekelsBaro
Use the 5 steps given in this article to reform your customer service delivery model. Apply Deloitte's five new capabilities to mitigate market disruptions.
MauiService: B2B E-Commerce: Your Go-To Guide For A Successful B2B!Aya Sherif
Discover what you must know about B2B E-commerce, the 5 best ways for a suitable platform for your business needs and a bonus 13 specific B2B expectations.
MIS Project 5Just choose one of the projects cases there are .docxraju957290
MIS Project 5
Just choose one of the projects cases there are below. Don’t use the one that requires MyMISLab’s , chose the ones that do not require special software.
Complete and submit ONE Hands-on MIS Project
There is no word/length requirement. Just try to answer in a way that's clear and makes sense.
Don’t use the MIS project that requires MyMISLab
Chapter 9Hands-On MIS Projects
The projects in this section give you hands-on experience analyzing business process integration, suggesting supply chain management and customer relationship management applications, using database software to manage customer service requests, and evaluating supply chain management business services. Visit MyMISLab’s Multimedia Library to access this chapter’s Hands-On MIS Projects,Management Decision Problems
1. 9-8 Toronto-based Mercedes-Benz Canada, with a network of 55 dealers, did not know enough about its customers. Dealers provided customer data to the company on an ad hoc basis. Mercedes did not force dealers to report this information. There was no real incentive for dealers to share information with the company. How could CRM and PRM systems help solve this problem?
2. 9-9 Office Depot sells a wide range of office supply products and services in the United States and internationally. The company tries to offer a wider range of office supplies at lower cost than other retailers by using just-in-time replenishment and tight inventory control systems. It uses information from a demand forecasting system and point-of-sale data to replenish its inventory in its 1,600 retail stores. Explain how these systems help Office Depot minimize costs and any other benefits they provide. Identify and describe other supply chain management applications that would be especially helpful to Office Depot.Improving Decision Making: Using Database Software to Manage Customer Service Requests
Software skills: Database design; querying and reporting
Business skills: Customer service analysis
1. 9-10 In this exercise, you’ll use database software to develop an application that tracks customer service requests and analyzes customer data to identify customers meriting priority treatment.
Prime Service is a large service company that provides maintenance and repair services for close to 1,200 commercial businesses in New York, New Jersey, and Connecticut. Its customers include businesses of all sizes. Customers with service needs call into its customer service department with requests for repairing heating ducts, broken windows, leaky roofs, broken water pipes, and other problems. The company assigns each request a number and writes down the service request number, the identification number of the customer account, the date of the request, the type of equipment requiring repair, and a brief description of the problem. The service requests are handled on a first-come-first-served basis. After the service work has been completed, Prime calculates the cost of the work, enters the ...
Excel is a universal tool which may be used for any financial, analytical or statistical purpose. Check project's examples of business models, business intelligence dashboards and big data projects.
Innovation pace refers to the speed at which a business is innovating and releasing new consumer-facing features. By measuring this pace of innovation, you can begin answering:
- What kind of value does your business bring to the customers?
- More importantly, are you continuously delivering more value to the customers faster than your competitors?
We took the fast-changing fintech industry as a practical use case to demonstrate why and how innovation pace is measured and what it could mean for business.
Key content:
- The incredible pace of innovation in the current fintech sector by looking at N26 and Revolut
- Guides and examples of using customer value proposition canvas as a measuring tool for innovation pace
- Next steps of what comes afterwards to benchmark your business' innovation pace
Indian Mid-market SaaS companies: Forging a new path to disruptionProductNation/iSPIRT
SaaS has changed the competitive dynamics for Indian enterprise software product firms, putting them on a level playing field with their western counterparts. It has opened up new market segments, notably the small and medium sized enterprise market, whose requirements are different from those of large global 2000 businesses. These customers demand products that are less complex, plug-and-play and come at a lower price tag. This has pushed product companies catering to this segment towards a light-touch, virtually enabled model, dramatically reducing the need for close customer engagement, large field sales force, and elaborate implementation – all of which traditionally put Indian companies at a disadvantage.
Leveraging this wave, a new generation of Indian software product firms such as FreshDesk, Fusion Charts, KissFlow, WebEngage, RecruiterBox and others have started to emerge. This has created an important disruptive force in the mid-sized enterprise market. What is also interesting is that, in their pursuit for a light-touch model, these companies have evolved a unique strategy to define the product, market/sell the product and engage with customers. This iSPIRT report discusses the three core tenets of their strategy - Digital immersion, Desk marketing/selling and Cloud-based customer engagement.
Contents
Phase 1: Design Concepts 2
Project Description 2
Use Cases 3
Data Dictionary 4
High Level Design Components 5
Detailed Design: Checkout 7
Diagrams 7
Design Analysis 8
Detailed Design: Product Research 9
Diagrams 9
Design – Using Pseudocode 10
Product Profit 10
Phase 2: Sequential Logic Structures 11
Design 11
Product Profit 11
Phase 3: Problem Solving with Decisions 12
Safe Discount 12
Return Customer Bonus 13
Applying Discounts 14
Phase 4: Problem Solving with Loops 15
Total order 15
Problems to Solve 16
Calculate Profits 16
Rock, Paper, Scissors 18
Number Guessing Game 20
Phase 5: Using Abstractions in Design 22
Seeing Abstractions 22
Refactoring 22
Phase 1: Design ConceptsProject Description
Although we may be late to the game, we will nevertheless join the world of e-commerce to sell our fantastic product on the Internet. To do so, we need a Web site that will allow for commerce and sales. To be quick about it, we require the following:
· Searchable inventory and shopping pages
· A shopping cart
· A place for customers to register when they make purchases
· A checkout process to make the purchase
Within this main process, there are a bunch of other needs that must be met, as follows:
· We want to track the date of the last purchase a customer make so we can offer incentives and discounts based on the last time they shopped.
· We will offer sales based on the number of different items that a person purchases.
· We will also give discounts for bulk orders a discount when a person buys many of the same item
In addition to sales feature, the solution must provide the ability to manage and research the sales of products. It must include the following:
· Must be able to add, update and remove product inventory in real time on the site
· Needs to have research capabilities to determine how well a product is selling, such as the following:
· How often the item is viewed, added to shopping carts, and then purchased
· How a price change affects sales and profit
Use Cases
From the description above, we can relate this to the following use cases, which describe how the user will interact with our system. Each use case is a set of screens that the users would interact with to accomplish something they need on the site.
In addition to the customer’s activity, the solution will allow Sales Analysts to manage and research product sales.
Data Dictionary
Variable Name
Type
Description
todaysDate
Date
Today’s date, when the program is running
creationDate
Date
The date the customer created their account
priorPurchases
Integer
Number of Purchases this customer has made in the past
lastPurchaseDate
Date
The date of the last purchase the customer made
lineItemPrice
Array
The price of each line item the customer has added to the cart
lineItemQuantity
Array
The quantity of each line item the customer has added to the cart
membershipLevel
Integer
The account nature of the customer
1 – Guest
2 – Registered
3 – Preferred
totalPurchaseAmount
Double
T.
China: Data Driven User Engagement and AcquisitionMarco De Cesaris
Leveraging Data and Technologies for Marketing and Advertising in order to create opportunities in Optimization, Segmentation, Targeting, CRM, Users Profiling.
Data Centers - Striving Within A Narrow Range - Research Report - MCG - May 2...pchutichetpong
M Capital Group (“MCG”) expects to see demand and the changing evolution of supply, facilitated through institutional investment rotation out of offices and into work from home (“WFH”), while the ever-expanding need for data storage as global internet usage expands, with experts predicting 5.3 billion users by 2023. These market factors will be underpinned by technological changes, such as progressing cloud services and edge sites, allowing the industry to see strong expected annual growth of 13% over the next 4 years.
Whilst competitive headwinds remain, represented through the recent second bankruptcy filing of Sungard, which blames “COVID-19 and other macroeconomic trends including delayed customer spending decisions, insourcing and reductions in IT spending, energy inflation and reduction in demand for certain services”, the industry has seen key adjustments, where MCG believes that engineering cost management and technological innovation will be paramount to success.
MCG reports that the more favorable market conditions expected over the next few years, helped by the winding down of pandemic restrictions and a hybrid working environment will be driving market momentum forward. The continuous injection of capital by alternative investment firms, as well as the growing infrastructural investment from cloud service providers and social media companies, whose revenues are expected to grow over 3.6x larger by value in 2026, will likely help propel center provision and innovation. These factors paint a promising picture for the industry players that offset rising input costs and adapt to new technologies.
According to M Capital Group: “Specifically, the long-term cost-saving opportunities available from the rise of remote managing will likely aid value growth for the industry. Through margin optimization and further availability of capital for reinvestment, strong players will maintain their competitive foothold, while weaker players exit the market to balance supply and demand.”
06-04-2024 - NYC Tech Week - Discussion on Vector Databases, Unstructured Data and AI
Discussion on Vector Databases, Unstructured Data and AI
https://www.meetup.com/unstructured-data-meetup-new-york/
This meetup is for people working in unstructured data. Speakers will come present about related topics such as vector databases, LLMs, and managing data at scale. The intended audience of this group includes roles like machine learning engineers, data scientists, data engineers, software engineers, and PMs.This meetup was formerly Milvus Meetup, and is sponsored by Zilliz maintainers of Milvus.
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Empowering the Data Analytics Ecosystem: A Laser Focus on Value
The data analytics ecosystem thrives when every component functions at its peak, unlocking the true potential of data. Here's a laser focus on key areas for an empowered ecosystem:
1. Democratize Access, Not Data:
Granular Access Controls: Provide users with self-service tools tailored to their specific needs, preventing data overload and misuse.
Data Catalogs: Implement robust data catalogs for easy discovery and understanding of available data sources.
2. Foster Collaboration with Clear Roles:
Data Mesh Architecture: Break down data silos by creating a distributed data ownership model with clear ownership and responsibilities.
Collaborative Workspaces: Utilize interactive platforms where data scientists, analysts, and domain experts can work seamlessly together.
3. Leverage Advanced Analytics Strategically:
AI-powered Automation: Automate repetitive tasks like data cleaning and feature engineering, freeing up data talent for higher-level analysis.
Right-Tool Selection: Strategically choose the most effective advanced analytics techniques (e.g., AI, ML) based on specific business problems.
4. Prioritize Data Quality with Automation:
Automated Data Validation: Implement automated data quality checks to identify and rectify errors at the source, minimizing downstream issues.
Data Lineage Tracking: Track the flow of data throughout the ecosystem, ensuring transparency and facilitating root cause analysis for errors.
5. Cultivate a Data-Driven Mindset:
Metrics-Driven Performance Management: Align KPIs and performance metrics with data-driven insights to ensure actionable decision making.
Data Storytelling Workshops: Equip stakeholders with the skills to translate complex data findings into compelling narratives that drive action.
Benefits of a Precise Ecosystem:
Sharpened Focus: Precise access and clear roles ensure everyone works with the most relevant data, maximizing efficiency.
Actionable Insights: Strategic analytics and automated quality checks lead to more reliable and actionable data insights.
Continuous Improvement: Data-driven performance management fosters a culture of learning and continuous improvement.
Sustainable Growth: Empowered by data, organizations can make informed decisions to drive sustainable growth and innovation.
By focusing on these precise actions, organizations can create an empowered data analytics ecosystem that delivers real value by driving data-driven decisions and maximizing the return on their data investment.
Quantitative Data AnalysisReliability Analysis (Cronbach Alpha) Common Method...2023240532
Quantitative data Analysis
Overview
Reliability Analysis (Cronbach Alpha)
Common Method Bias (Harman Single Factor Test)
Frequency Analysis (Demographic)
Descriptive Analysis
Chatty Kathy - UNC Bootcamp Final Project Presentation - Final Version - 5.23...John Andrews
SlideShare Description for "Chatty Kathy - UNC Bootcamp Final Project Presentation"
Title: Chatty Kathy: Enhancing Physical Activity Among Older Adults
Description:
Discover how Chatty Kathy, an innovative project developed at the UNC Bootcamp, aims to tackle the challenge of low physical activity among older adults. Our AI-driven solution uses peer interaction to boost and sustain exercise levels, significantly improving health outcomes. This presentation covers our problem statement, the rationale behind Chatty Kathy, synthetic data and persona creation, model performance metrics, a visual demonstration of the project, and potential future developments. Join us for an insightful Q&A session to explore the potential of this groundbreaking project.
Project Team: Jay Requarth, Jana Avery, John Andrews, Dr. Dick Davis II, Nee Buntoum, Nam Yeongjin & Mat Nicholas
Explore our comprehensive data analysis project presentation on predicting product ad campaign performance. Learn how data-driven insights can optimize your marketing strategies and enhance campaign effectiveness. Perfect for professionals and students looking to understand the power of data analysis in advertising. for more details visit: https://bostoninstituteofanalytics.org/data-science-and-artificial-intelligence/
1. Submitted By:
Mayur Kishor Mane
Student ID: x15009009
Course: MSc in Data Analytics
Subject: Strategic ICT and eBusiness Implementations
Demo of Dunnes Store Application is available on below link:
https://www.youtube.com/watch?v=piJ_449BlPU
2. Business Requirements: Dunnes Store is one of the big retail store present in both parts of
Ireland, also the chain has operations in England, Scotland and Spain. It primarily sells food,
clothes and household wares. The format of the Dunnes store include a grocery market operating
parallel to a textiles store. The grocery operations present only in Irish stores and some Northern
Irish stores, however some limited grocery stores present in Spanish stores. Few stores contains
textiles goods and mainly other stores focuses on a supermarket. The maximum sold brand in
Dunnes store is a My Family Favorite which had old name as St. Bernard brand.
To manage Dunnes existing customers, developing new customers and accessing business
insights of Dunnes, it need to implement a Customer relationship Management System (CRM).
Some of the requirements are
1. A platform for employees and customer to perform business together.
2. Keep track of all campaigns and their respective costs.
3. Keep track of leads those are generated from campaigns and how many are converted
into opportunities.
4. Maintain order details generated by accounts.
5. Most sold products among all products.
Architecture: Salesforce platform is Dunnes secret sauce for delivering a highly customized
experience to all customers, partners and employees. Using this platform, we can customize
standard functionality and create objects, task, apps, and more, and we can increase the speed
of processing by using different formulas.
Fig.1
Trusted Multitenant Cloud: On this platform trust is key virtue which helps to gain goal at
highest level.
Scalable, Metadata Platform: The secret sauce of Dunnes platform is its metadata-driven
architecture. All customizations in this application includes schema, configuration, code,
apps and lot more, which are specified as metadata. In Dunnes architecture, keeping
metadata separate from the services, which allows employee to give seamless, easy
upgrades.
Fast Customization: We can change scale at any time and easily.
Largest Retail Ecosystem: Dunnes customer in ecosystem understand the value of secret
sauce, and this is a big part of the reason so many customers are shaking hands to make
business.
3. Complete CRM: At the top of business what matters is support to all segments in an
organization which is available in salesforce application and providing better “service as
a software”.
Application Design: To design my Dunnes store application I have used below object which
contains relevant number of fields as per requirement.
1. Home: This object helps to share post which can have event or document in an
organizations. Also I can check how many approvals are pending and their details as well
as my organizational calendar and coming task which need my attentions.
2. Campaign: It helps to extend opportunity list as Dunnes get the chance to do publicity of
their product in different campaigns.
3. Lead: It is a child object which generates from different campaigns.
4. Opportunity: If lead is able to get qualify then it gets chance to convert into opportunity.
In this application qualification criteria is annual revenue which need to be more than 10K
euros.
5. Accounts: Every customer is associated with particular account to process order.
6. Contacts: Contact and account is having master child relation as every account is related
to contact in salesforce application.
7. Dunnes Task: Daily basic tasks will be mentioned in this area which is having people
associated with that particular task and other respective details. Campaign is
differentiated with Dunnes task based on duration and weightage of event.
8. Dunnes Order: Order contains, information regarding product which is going to sold and
contact details with relevant calculation for payment process.
9. Dunnes Invoice: Invoice helps to make track for all transaction done and it is dependent
on Dunnes order as it uses lookup data type to fetch respective order details.
10. Groups: This object is having multiple groups enrolled with multiple internal departments.
11. Products: Dunnes product list contains a particular product code with specific description.
12. Reports & Dashboard: Analysis on sales, products, campaigns, leads, opportunities and
other objects is possible in this object types.
4. Dunnes application design is as follows:
Fig.2
Schema diagram for Dunnes store application is as follows:
Fig.3
5. Design of Dunnes store application is as follows:
Campaign: It helps to grow company business and increment leads in an organization. Company
highlights new products and demonstrate about the products those are already in market. This
helps to attract more customers as company is getting chance in open market to give their best
service. It includes budget, actual cost with expected revenue fields.
Fig.4
Total four campaigns are conducted by Dunnes store as shown below.
Fig.5
6. Leads: This is targeted customer list which could be customer in future. All leads are sourced
from different campaign and after qualification they will be converted into opportunities with
their respective account information.
Below “Type” field is an additional field which helps to distinguish customers with enterprise or
retail types.
Fig.6
Total number of leads shown as below:
7. Fig.7
Accounts, Opportunity & Contacts: Leads are later converted into opportunities with respective
accounts and contact information which will help to make orders and invoice in payment process.
Opportunity editing shown below:
Fig.8
Total Opportunity list shown below:
10. Fig.13
Products: List of products with their respective code and descriptions are stored in this object.
While making order, this object helps to mark which product consumer need particularly.
Fig.14
Total list of products are shown below:
11. Fig.15
Dunnes Order (Customize object): Order contains, information regarding product which is going
to sold and contact details with relevant calculation for payment process.
Order editing shown below:
Fig.16
Dunnes order object is created as shown below:
12. Fig.17
Fig.18
Dunnes Invoice (Customize Object): Invoice helps to make track for all transaction done and it
is dependent on Dunnes order as it uses lookup data type to fetch respective order details.
Dunnes invoice editing shown in below tab:
14. Fig.21
Dunnes Task (Customize Object): Daily basic tasks will be mentioned in this area which is having
people associated with that particular task and other respective details. Campaign is
differentiated with Dunnes task based on duration and weightage of event.
Dunnes task editor shown below:
Fig.22
Groups: This object is having multiple groups enrolled with multiple internal departments.
My groups those are functioning in Dunnes store app for day to day activities are shown below.
16. Fig.24
Process flow of Dunnes store application:
Very first step of organization is campaign, through different campaign organization gets leads
and later based on their revenue status they are getting converted into opportunities with
respective accounts and contact information. In an application this information helps to make
orders and invoice in the end as shown below.
18. My all campaign consolidated list with their status:
Fig.27
Lead Data Entry:
Dunnes store application has two ways to enter leads information into the system.
1. Leads Object
2. Web To Leads
In lead object we can have below window for data entry.
Fig.28
Web To Lead technique gives us below window:
19. Fig.29
We can put additional information of lead later in application. This will reflect in salesforce
application as shown below:
Fig.30
Converting Lead into Opportunity: Based on lead annual revenue sales executive qualify lead
and convert them into opportunity as shown below.
20. Fig.31
Jon Snow employee of Food Panda is getting converted into opportunity as shown below.
Fig.32
Same has been updated in accounts and contacts:
21. Fig.33
Below is list of recent opportunities of Dunnes store:
Fig.34
Dunnes Order Creation: To create Dunnes order we have customize object which contains fields
relevant to order a particular product such as product name, quantity, price and contact
information. Below we can see how to place an order.
22. Fig.35
In Dunnes order object we can have recently placed order listing to track:
Fig.36
23. Dunnes Invoice Creation: To create invoice to complete the order we have Dunnes invoice object
which uses total amount from order object along with other relevant details as shown below.
Fig.37
To get recently placed invoice list we can use Dunnes invoice object as shown below:
Fig.38
Application Process Control: To control process we need well organized data streams which can
be implemented using formulas, lookups and detailed information.
24. Formula used for age validation in order:
Dunnes store selling liquor as well as food items. When customer is having age less than 21 then
to avoid him/her from purchasing liquor we have used below formula.
Fig.39
Example shown below as customer has age less than 21 years then he/she will receive error
message for liquor purchasing however for other products he/she allowed even age is below 21
years.
Fig.40
For product other than liquor can be purchased by customer as shown below:
25. Fig.41
Formula used for age validation is given below:
AND(Age_of_Customer__c < 21, Product_Name__r.ProductCode = '322')
Product Liquor is having product code as 322 which is used in above formula.
Formula used for Total Amount Limitation:
If total amount in Dunnes order is less than 20 euros then order would not be processed and customer
will receive error message.
Fig.42
In below scenario customer has order products worth of 10 euros hence immediately system will return
an error with information shown below. Else if total amount is more than 10 euros then customer won’t
get any error and transaction will be completed.
26. Fig.43
Formula used for total amount is given below:
(Price__c * Quantity__c ) < 20
Formula used for lead annual revenue validation:
If lead does not have annual revenue more than 10,000 euros then he is not eligible and lead
details will not get incorporated in a system. However if lead is referred by one of the partner
and he/she has annual revenue less than 10,000 then also this particular lead information will be
incorporated in a system.
Lead has annual revenue less than 10,000 euros hence we gets error as shown below.
27. Fig.44
If lead has annual revenue less than 10,000 euros but referred by partner then that particular
lead won’t receive any error as shown below:
Fig.45
Formula used for lead annual revenue validation is given below:
Fig.46
28. IF(AND( AnnualRevenue < 10000, TEXT(LeadSource) <> 'Partner Referral'),TRUE,FALSE)
Formula used to calculate total amount in an order:
Total amount will be calculated from number of products customer is purchasing and what is the
price of product individually.
Fig.47
Formula used for total amount is given below:
Price__c * Quantity__c
Formula used to create Payable Amount:
Payable amount will be based on how much discount is offered on total amount which is shown below.
29. Fig.48
Formula used to make payable amount is shown below:
Total_Amount__c - ( Total_Amount__c *( Discount_Offered__c /100))
Formula used for date validation:
Date and time of invoice creation should be after than or equal to date of today.
Below we can see customer gets error message because date and time inserted wrongly.
Fig.49
30. Formula used for date validation is given below:
Fig.50
Invoice_Date__c < TODAY ()
Approval Processes:
In Dunnes store application total two approval processes are used.
1. Approval process for Dunnes order
2. Approval process for Dunnes invoice
To approve process I can use any user account which is present in this Dunnes Store application
and I can reassign this approval task to anyone among users.
1. Approval Process for Dunnes order shown below:
If customer has total amount less than 30 euros then that particular order will be submitted for
approval as shown below:
Fig.51
31. After sales executive or manager’s approval this order will get succeeded else it will be kept as
pending as shown above.
Fig.52
Now above order has been approved by authorized person hence we can generate invoice for
this order.
This approval process created as shown below:
Fig.53
32. Fig.54
Diagram for this approval process is shown below:
Fig.55
2. Approval Process for Dunnes invoice shown below:
After completion of order in invoice we need to assign amount of discount is offered to customer.
In this application if customer has discount of less than 20% then it will be accepted else it will
be submitted for approval as shown below.
33. Fig.56
In above scenario customer received discount more than 20 % hence invoice is submitted for
approval.
Fig.57
After authorized user approval invoice will be accepted as shown above.
Approval process diagram for above invoice discount validation is shown below.
34. Fig.58
Dunnes Store Reports and Analytics:
This salesforce application helps to analyze organization’s data through multiple way by using
different kinds of reports. Two reports for Dunnes store given below.
Fig.59
35. Report 1: With this report we can analyze easily that which lead has maximum amount of annual
revenue. From below table we can say that lead first name cersei has maximum annual revenue
which is 66,000 euros
36. Fig.60
Report 2: Below report helps to understand the actual cost of each campaign also concludes
which campaign has highest actual cost. From below table we can say that campaign DM
Campaign to top customer held on Nov 12-23, 2001 had maximum cost.
37. Fig.61
Report 3: With this report we can analyze that how many leads were enroll through which specific
campaign. Like through Dunnes On TV campaign we have received 3 leads.
38. Fig.62
Dashboard: Salesforce application provides additional feature to present analysis of all process
together at single place. As shown below in Dunnes store application we can visualize three
different reports together with graphical representation.
39. Fig.63
Business benefits to Dunnes store with this Salesforce application is as follows:
1. Easy Process Flow
Salesforce in built has elegant process flow design ready which makes other internal
organizational processes easy.
2. Reliable Data Maintenance
As no human interference is involve while updating database in the application which avoids
wrong data update in system.
3. Reports & Dashboards
By using reports and dashboard we can easily analyze organization improvement or decrement.
4. Speed
Employees are having easy GUI which makes task easier and more productive.
5. Cost
Number of employee and infrastructure requirement reduces which result into reduction in
capital costs.
6. Extending Business
By using campaign we can increase number of customer and maintain their data sophisticatedly.
7. Easy Communication
We can make customer-employee or employee-employee communication better by using groups
or auto email features of salesforce application.
40. 8. Highest Level of Customer Service Delivery
By using this application we can deliver highest level of service as it works 24*7 hours without
any failure. It makes easy to answer customer query on real time basis.