This document outlines the terms and conditions of an agreement between a customer and Pakistan Mobile Communications Limited (PMCL) for the provision of telecommunications services. It defines key terms, specifies that PMCL will connect the customer's equipment to its cellular system and provide service, and establishes charges payable by the customer including fees, taxes, and a credit limit. The customer is responsible for making timely payments and proper use of SIM cards. The agreement remains in effect for one month unless terminated earlier and either party can terminate with one month notice. It also outlines liabilities, provisions for changes to terms, and arbitration procedures.

1. Terms & Conditions
1 Definitions: In this Agreement:
a) "BSAF" means business service agreement form;
b) "Call Charges" means charges per unit of time at the rate set out in the schedule of tariffs published by PMCL from time to time which enables use of the service to be measured and for the Customer
to be charged for such use;
c) "Connection" means the activation of Customer equipment on the System;
d) "Connection(s) charge" means the relevant fee payable for Connection;
e) "Customer" means the customer company as detailed in the BSAF form section, "Customer Details";
f) "POC" means the Authorized Point of Contact for the Customer;
g) "Customer equipment" means the telephone equipment and accessories used by the Customer for connection to the System;
h) "IMEI" means International Mobile Equipment Identity;
i) "Fees, Tariffs, Costs, Rates, Charges, mean any relevant charge levied by PMCL in accordance with the schedule of tariffs published by PMCL from time to time;
j) "PMCL" means Pakistan Mobile Communications Limited;
k) "Service" means the telecommunications service provided by means of the System;
l) "Service Levels" means the various systems sendees may from time to time be offered by PMCL;
m) "SIM Card" means a Subscriber Identity Module which contains Customer Information;
n) "System" means the PMCL cellular telephone system;
2 Connection to the System and provision of service: Subject to the terms and conditions of this Agreement, PMCL will connect and maintain the Connection of the Customer:
i Equipment (or the SIM Card) to the Systems and will endeavor to make the sendee available to the Customer throughout the term of the Agreement.
ii The Customer recognizes that the Service, by its very nature may from time to time be adversely affected by physical features, atmospheric conditions and other causes of interference, and may fail or
require maintenance without notice.
3 Charges: Charges, payable by the Customer shall include:
i Fees, Tariffs, Costs, Rates, Charges for the Customer equipment, installation, SIM Card(s), Connection or its Service.
ii Taxes, Duties, and levies which are or may become leviable in accordance with applicable laws, rules and regulations.
iii PMCL will in its entire discretion determine an appropriate credit limit for the Customer. Such credit limit is to be coverd by a deposit placed by the Customer with PMCL. In the event the credit limit is
exceeded at any time PMCL shall be entitled to disconnect the Customer's Service and the Customer hereby waives all claims and rights in respect thereof including the right to contest such
disconnection.
iv The monthly access Charge shall continue to be payable by the Customer to PMCL during any period of suspension or disconnection of the Service which is requested by the Customer or by the person
appearing to PMCL to act on behalf of the Customer. The call charges shall be determined exclusively by reference to details of calls recorded by PMCL.
4 Payment Responsibility: It is the responsibility of the Customer detailed in the main form to make timely payments against invoices received by the Customer for Services rendered under this
Agreement and failure to pay by the due date printed on the invoice will render the Customer liable to immediate disconnection from the Service and reconnection. Such a Customer shall be required
to pay all outstanding amounts, and reconnection charges and an advance against payment of future accounts. PMCL shall have the right to disconnect Service to all other Connections under the
Customer's name and charge a surcharge of 2% per annum above bank rate per annum.
5 Usage Responsibility: The Customer POC undertakes that the SIMs under this Agreement shall only be issued to the Customers legal employees and in case of change of ownership/User or Company
particulars, the same shall be communicated to PMCL on occurrence. Furthermore, the authorized POC will be responsibile for usage (as defined by Pakistan Telecomm Authority/ PTA) against SIMs
issued under this Agreement.
6 Commencement and Termination: This Agreement shall commence on the date of approval by PMCL after it's signing by PMCL and Customer and subject to provisions of this Agreement continue
thereafter until terminated by either party by giving not less than one month's written notice to the other part.
7 Liabilities:
i) It is expressly agreed between the Customer and PMCL that PMCL shall not be subject to any liability or responsibility by reason hereof any delay in effecting repairs for any failure or delay in
establishing communication between the Customer or any other person or for any failure or delay shall arise from accident, defects in Customer equipment or SIM card or any other equipment from
any other cause whatsoever including PMCL's negligence. PMCL shall also not be liable to reason, including PMCL's negligence.
ii) In case of termination of the Agreement, PMCL shall only be liable to the Customer for refund of any advance payment or deposit made to PMCL less any amounts/ Charges which may be outstanding
against the Customer.
iii) PMCL shall not in any event be liable for the acts or ommissions of PTCL. PMCL shall not be liable to the Customer or be deemed in breach of this Agreement by reason of any delay in performing or
failure to perform any of its obligations under this Agreement.
iv) The Customer shall be responsible for apprising PMCL within twenty four (24) hours of any change in information provided by the Customer subsequent to this Agreement.
v) In case of loss or theft of the SIM Card(s), the Customer shall immediately inform and requires PMCL in relation to block the SIM Card failing which, the Customer shall not be absolved from criminal
liability if any arising due to use of such SIM Card/connection in any unlawful/criminal act.
vi) PMCL has the right to make any alteration or adjustment to any Customer equipment or SIM Card as it may consider desirable for the purpose of maintaining satisfactory Service for the Customer. Any
such alteration made will be billed to the Customer at the appropriate rate.
vii) In case of default, the Customer shall be liable for all amounts due to PMCL, from the Customer at the time of termination together with mark up at rate of two per cent (02%) per annum over bank
rate per annum on the amounts overdue and any costs includig legal fees reasonably incurred by PMCL on collecting any payment/ Charges due.
8 Variation: PMCL reserves the right to revise the fees, tariffs, costs, rates, Charges from time to time and such revisions will be duly intimated to the Customers. The revised fees, tariffs, costs, rates,
Charges, will apply to Customer from the date so notified. PMCL may vary the conditions of this Agreement in face of any new legislation, statutory instruments rules regulation or licenses or similar
events provided that the Customer shall be notified of any such variation in writing or by publication of such variation at PMCLs principal places of business and website.
9 Arbitration: If any difference or dispute in any way connected with this Agreement shall arise between parties hereto which cannot be settled amicably; shall be settled under the provisions of the
Arbitration Act, 1940 as amended through a sole arbitrator appointed by the court having jurisdiction. The arbitration shall be held in Islamabad in English language. The award of such arbitration shall
be final and binding on the parties.
10 Compliance with Laws: As mandated by PTA, after purchasing SIM Card(s) in bulk for the company, the Customer shall be responsible for providing the credentials (including: Name, CNIC/Passport No.,
present and permanent address) of particular users/persons to whom connection/SIM Card(s) is issued on its behalf on Customer's company letterhead within one week of issuance of SIM Cars(s) by
PMCL. In case the information is not received within specified time,PMCL shall block all those SIM Card(s) against which particulars of users are not received from the Customer on the 8th day of
issuance.
11 Miscellaneous:
i) Its Customer's obligation to acquaint himself and to comply with all applicable requirement and restriction imposed by government and other authorities or PRC relating to the provision of the Service.
ii) Specifically, the Customer may not use or allow the use of the Customer equipment whilst on board any aircraft either stationary or airborne. The Customer shall indemnify PMCL against any liability it
may incur in consequence of the Customer failing to comply herewith.
iii) All information contained in PMCL's promotional material advertisements and publicity campaigns is for information only and shall not be deemed to be a part of this Agreement. The Customer
acknowledges that he has not relied on or been induced by any such material in entering into this Agreement.
Na
me
of
Name & Designation of Authorised Customer Representative:
Signature:
Signed on behalf of PMCL: Name: Designation: Signature:
Name of Authorised PMCL Representative:
Signature:
Undertaking by Customer: By signing below, I acknowledge(s) that the information provided herein is correct and none is withheld. I have read and agreed to the terms and conditions of this Agreement and
the tariff plan. I undertake that I will be responsible for any usage of the SIM Card(s)/connections to the legal employees of my company under this Agreement and solely responsible for the payment owed
to PMCL for Services rendered under this Agreement.