SaaS Intro Presentation - "It's a service, stupid"1. Software as a Service “It’s a service stupid” Tom Chikoore Tom Chikoore | http://twitter.com/tomchikoore 2. About.me Tom Chikoore | http://twitter.com/tomchikoore http://twitter.com/tomchikoore http://linkedin.com/in/tomchikoore http://tomchikoore.com 3. Tom Chikoore | http://twitter.com/tomchikoore It’s NOT On-Premise software 4. Tom Chikoore | http://twitter.com/tomchikoore Basic SaaS is single instance/ multi-tenant 5. Tom Chikoore | http://twitter.com/tomchikoore Its not a business model, it’s a delivery model 6. Tom Chikoore | http://twitter.com/tomchikoore It’s a service stupid!! Build and operate it like one 7. Tom Chikoore | http://twitter.com/tomchikoore Mindshift!! From a software company To a SERVICE company 8. Tom Chikoore | http://twitter.com/tomchikoore New Processes and Procedures Focus on customer experience 9. Tom Chikoore | http://twitter.com/tomchikoore Customer Concerns: Security, Reliability, Performance, SLAs 10. Tom Chikoore | http://twitter.com/tomchikoore Your Concerns: Friction, Touchpoints, Predictability 11. Tom Chikoore | http://twitter.com/tomchikoore “ Always On” Have at least 2+ of everything a.k.a. redundancy 12. Tom Chikoore | http://twitter.com/tomchikoore Fire Drills Hard to think during a meltdown. Plan everything. 13. Tom Chikoore | http://twitter.com/tomchikoore No Part-time Sys Admins here. SaaS oriented admins 14. Tom Chikoore | http://twitter.com/tomchikoore Distance matters Good SaaS architeture geo location of key resources matters 15. Tom Chikoore | http://twitter.com/tomchikoore Be Transparent Notification policies, System health page 16. Tom Chikoore | http://twitter.com/tomchikoore “ What’s our churn and uptime?” - CEO Measure everything. Business & Operations 17. Tom Chikoore | http://twitter.com/tomchikoore “ Boss we lost our users table” - You Backup! Backup! Backup the Backup 18. Tom Chikoore | http://twitter.com/tomchikoore “ ALTER TABLE is taking 5 days” - You Plan for big data. Metrics explosion 19. Tom Chikoore | http://twitter.com/tomchikoore It’s a service It’s always on Cust. Experience first 20. Tom Chikoore | http://twitter.com/tomchikoore Specific Topics (Questions) 21. About.me Tom Chikoore | http://twitter.com/tomchikoore http://twitter.com/tomchikoore http://linkedin.com/in/tomchikoore http://tomchikoore.com