S2_1_5 DACX.pdf ok to publish eu fintech pitch battle
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This document discusses using data analytics to enhance the customer experience. It notes that customers are willing to pay more for better experiences and companies can generate more revenue by personalizing experiences. The goal is to move beyond basic customer profiles to hyper-personalized experiences at each point of the customer journey, from first impressions to exceeding expectations, by using data, automation, and artificial intelligence. This level of personalization can simplify tasks, save time, strengthen partnerships, meet personalization needs, build emotional connections, and improve sales.
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S2_1_5 DACX.pdf ok to publish eu fintech pitch battle
- 1. DATA ANALYTICS FOR CUSTOMER EXPERIENCE
- 2. IN 10 SECONDS TOWARDS HYPER PERSONAL HUMAN EXPERIENCE Context
- 3. Customer Experience = Product First Humans need a match Problem
- 4. Customers are willing to pay more for better customer experience Why 86%
- 5. More revenu generation for companies that excel at personalisation Why 40%
- 6. Why Expectations Data Automation Gen AI Market
- 7. King Charles Ozzy Osbourne Male Born in 1948 Raised in the UK Married twice Lives in a castle Wealthy & famous SALES = HUMAN EXPERIENCE
- 8. Personae should not stop at basic information King Charles Ozzy Osbourne Male Born in 1948 Raised in the UK Married twice Lives in a castle Wealthy & famous
- 9. Makingthe Best First Impression SavingPrecious Time Simplifying Administrative Work Enhancing Partnership Potential Meeting Personalisation Needs Building Emotional Attachment Exceeding Customer Expectations
- 10. Making the Best First Impression Saving Precious Time Simplifying Administrative Work Enhancing Partnership Potential Meeting Personalisation Needs Building Emotional Attachment Exceeding Customer Expectations
- 11. Making the Best First Impression Saving Precious Time Simplifying Administrative Work Enhancing Partnership Potential Meeting Personalisation Needs Building Emotional Attachment Exceeding Customer Expectations
- 12. Making the Best First Impression Saving Precious Time Simplifying Administrative Work Enhancing Partnership Potential Meeting Personalisation Needs Building Emotional Attachment Exceeding Customer Expectations
- 13. Making the Best First Impression Saving Precious Time Simplifying Administrative Work Enhancing Partnership Potential Meeting Personalisation Needs Building Emotional Attachment Exceeding Customer Expectations
- 14. Making the Best First Impression Saving Precious Time Simplifying Administrative Work Enhancing Partnership Potential Meeting Personalisation Needs Building Emotional Attachment Exceeding Customer Expectations
- 15. Making the Best First Impression Saving Precious Time Simplifying Administrative Work Enhancing Partnership Potential Meeting Personalisation Needs Building Emotional Attachment Exceeding Customer Expectations
- 16. Enhancing the Human experience at each point in the customer journey. Communication Strategy and Assistant Matchmaking SalesTips Lead Enrichment Marketing and Events Company Sales and Customer Insights
- 17. Happy to create unique experiences together