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Acarla's 2
- 1. Acarla Strickland, CPhT 9850Braxley Way Jonesboro, GA 30238 Phone: 678-488-6963 E-Mail: acarlastrickland@ymail.com Objective Licensed and Certified Pharmacy Technician seeking employment in a Pharmacy Experience WellPoint PHARMACY TECHNICIAN II Maintain and distribute incoming faxes the same business day in which they are received. • Maintain departmental standards of answering and resolving inbound customer service daily. • Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised. • Manage inbound and outbound calls. • Identified barriers to plan compliance and coordinate resolutions. Walgreens Specialty Pharmacy Mar. 2009 - Oct.2011 SR CPhT PHARMACY TECHNICIAN • Coordinate and implement policy and procedures to insure Medicaid programs compliance and consistency. • Provided technical support for providers and assist with written and verbal inquiries for health care and pharmacy billing claims issues. • Maintained open communication with providers and recipients alike. • Maintained accurate, up-to-date confidential client files. • Compounded medications according to written prescriptions. Care Plus Pharmacy Apr.2001 - Mar. 2009 LEAD PHARMACY TECHNICIAN • Received written prescriptions or refills requests and verified that information is complete and accurate. • Compounded medications according to the written prescriptions. • Assist customers by answering simple questions, location items or referring them to the pharmacist for medication information. • Delivered medications and pharmaceutical supplies to customers or hospitals. • Received and stored incoming supplies, verify quantities against invoices and informed supervisors of stock needs/storages. • Established and maintained new and old customers profiles. • Retrieved discontinued or expired medications from stock and customer areas; discard or returned to stock as appropriate, complete corresponding documents.
- 2. 2 • Billed third-partyinsurance companies through on-line billing system. Soliant Health Sept. 2001 – Oct. 2003 DUR COORDINATOR • Received inbound calls from pharmacies regarding billing inquiries. • Resolved pharmacies telephone inquires in such a manner to assure quality assurance standards are maintained. • Received and responded to inquiries from both internal and external customers. • Maintains database by entering, updating, and retrieving data as well as formatting and generating reports. Grady Memorial Hospital May 2000 – Oct. 2001 SCHEDULER • Maintains physician appointment schedule ensuring that patients are scheduled properly and appointments are confirmed. • Performs patient check out process, collect co-pays and schedule follow up appointments as directed by physician • Maintain strictest confidentiality. Education Tri-Cities High School Aug. 1994 – June 1998 Diploma Thomson Education Direct April 2003 – Feb. 2004 Pharmacy Technician Diploma Pharmacy Technician Certification Board Dec. 2010 – Mar. 2013 Certified Pharmacy Technician Georgia State Board of Pharmacy June 2011 – June 2013 Pharmacy Technician Registration Skills • PC/Mac; MS Word, Excel, PowerPoint, Outlook; Type 50+ wpm • Responsible, dedicated, detail-oriented, and meticulous multi- asker • Eager learner with strong work ethic; past experience adapting to new technologies • Appreciation for administrative processes and observation of rules/regulations/protocols • Takes pride in versatility and organization
- 3. 3 • Ability towork in a team as well as independently without supervision Reference Available upon request