3. Meaning of conflict:
• Whenever two individuals opine in different ways, a
conflict arises. In a layman’s language conflict is
nothing but a fight either between two individuals or
among group members.
• No two individuals can think alike and there is
definitely a difference in their thought process as
well as their understanding. Disagreements among
individuals lead to conflicts and fights.
• Conflict arises whenever individuals have
different values, opinions, needs, interests
and are unable to find a middle way.
4. Stepstoresolveconflict:
1. Communicate:
Open communication is key in a
dispute. Expressing how you feel
about the situation and sticking to
the facts will let the other person
know you’re genuine in your
actions. Focusing on the problem at
hand and not what the other person
did will avoid unnecessary conflict.
5. 2. Actively Listen:
Listen to what the other
person has to say, without
interrupting. Try to be
objective. Then, ask open-
ended questions to make sure
each side understands what
the other person thinks and
how he/she feels.
6. 3. Review Options:
Talk over the options, looking
for solutions that benefit
everyone. Do not feel
pressured to come up with
one answer immediately.
Bring in objective third party
for ideas, if necessary.
7. 4. End with a Win-Win Solution:
This is the ultimate goal—to agree
on an option that benefits both
sides to some extent. When one
party wins by aggressive behavior
or one party simply gives in,
someone is losing. And that means
you get outcomes that do not
resolve the underlying causes of
the conflict.
8. A conflicting experience:(relationship
with others)
• Terry and Jack were working in the same team and were
best of friends. One fine day, they were asked to give
their inputs on a particular project assigned to them by
their superior. There was a major clash in their
understanding of the project and both could not agree to
each other’s opinions. Terry wanted to execute the
project in a particular way which did not go well with
Jack. The outcome of the difference in their opinions was
a conflict between the two and now both of them just
can’t stand each other.
• So, now for resolving this conflict they both have to sit
