My speaker session in Retall leaders Circle Dubai 2017 together with Ahmed Ismael, Sharmila Murat, Mark Pilkington and Golnaz Bahmanyar

1. The Next Generation Retail CEO
March 6, 2017

2. 2© 2017 Egon Zehnder
Fight for
Talent
The Other
GDP
Globalization
Demographics
Pipelines
Customer Centricity

3. 3© 2017 Egon Zehnder
A new era of
talent spotting
I
Physical
Strength
II
IQ, Experience
Performance
III
Competencies
IV
Potential
Era
Focus

4. 4© 2017 Egon Zehnder
The drivers of
Executive Potential
Curiosity
Seeks out new experiences,
ideas, knowledge, continuous
improvement mind-set
?
“what is the customer needs
and expectations?”, “how is
technology changing their
life?”, “what are the trends
and consumer patterns?”,
“what would be the new
opportunities to delight
customers?”
Insight
Pattern recognition
and synthesis of actionable
ideas
Harnessing social technology
and distill meaningful
information from big data,
shape customized experiences,
provide tailored location based
offers, provide online platforms
allowing customers to co-create
personalized products
Engagement
Engages others on multiple
levels. e.g., emotions, logic
influence and work across
silos and engage experts
from various functions
partner with wide range of
suppliers, technology
providers, and even
competitors.
Determination
Resilient in the face of
setbacks or failure
Ability to sustain personal
and organization
motivation in a world
where a single customer’s
negative experience and
bad review will quickly go
viral.

5. 5© 2017 Egon Zehnder
The Take-away
• Talent is super harder to find (other GDP)
• “Potential” must be the new focus
• When hiring, have a holistic view/ assessment
of the candidate
• Think seriously about development & retention
PS – When scaling, don’t be afraid to make tough people and
structural changes