Using digital technologies to build employee resilience

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In this presentation you can learn how to build mental resilience and overall well-being using technology purely by deliberate design.

Using Digital
Technologies to enhance
Mental Resilience
Dr. Ali Fenwick
LEAD TCM&L™ - Center for Applied Behavioral
Science and Technology

Smartphone Apps for
Mindfulness and Text Therapy

What has been the foundation for tech design?
1. Grab your attention
2. Increase engagement through habit-
forming tactics and micro-targeting
3. Increase # users / revenue / growth
Great for business health, but not for human health!

(un)intended design choices of social media algorithms

Facial Recognition Technology
Using twitter feeds & facial recognition to identify
mental health issues

Algorithmic Economy
We have become victims of our own design
The profit motive has overtaken the purpose motive

How to build resilience properties within the
design of all digital platforms?

Positive Technology:
Enhancing Well-Being & Human Potential
Designing Digital Experience that enhance Well-Being determinants
Autonomy
Meaning
Competency Relatedness
Engagement
Positive Emotions
Resilience
Altruism
Happiness
Inclusion

Where to apply behavioral science within the
App Design Process?
UX Layer
Behavioral / Data Science Layer
App Uptake
Conceptual Layer

WFH DAILY STRESSORS
Psychological
infrastructure is missing
People not able to work from home
effectively (yet)
Increase of loneliness and mental
health issues when working
remotely
Digital experiences lack the
richness of face-to-face
interactions
People behave differently
on screens

Case Study: WeSoar.ai
• Micro & Social Goals
• Collaboration & Community
• Continuous & 360 Feedback
• Employee Recognition & Motivation
• Challenge & Support
• Gamified Experiences & Personalized Nudging
Building a WFH solution that enhances employee
productivity and resilience through autonomy,
competency, self-efficacy, and a sense of belonging.

Case Study: Empathetic Chatbot
ROSE – the empathetic chatbot
Combating adverse effects of
social exclusion on mood
Source: Gennaro, Krumhuber, and Lucas (2020)

‘Psychological vaccine’ confers psychological
resistance against online misinformation
www.getbadnews.com
• People are taught 6 fake news
strategies by becoming a fake
news specialist.
Source: Jon Roozenbeek & Sander van der Linden (2019)
• Study showed improved
cognitive resistance against
fake news

Final thoughts on creating the next generation
tech to enhance mental resilience.
1. The next generation of apps should be based on positive technology
principles. Design for well-being first, investor metrics second.
2. Utilize machine learning algorithms early on in your development to
create personalized employee experiences that tap into human
potential.
3. Technology is always a means to an end, so your true intentions will
decide how it will impact people.

THANK YOU
Ali Fenwick, Ph.D.
Dr. Ali Fenwick (@modern.day.psychologist)
@DrAFenwick
afenwick@leadtcml.com
www.leadtcml.com

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Using digital technologies to build employee resilience

1. Using Digital Technologies to enhance Mental Resilience Dr. Ali Fenwick LEAD TCM&L™ - Center for Applied Behavioral Science and Technology

2. Human – Digital Relationship

3. Our lives are impacted by screens

4. PTSD VR TREATMENT (MILITARY)

5. Smartphone Apps for Mindfulness and Text Therapy

6. What has been the foundation for tech design? 1. Grab your attention 2. Increase engagement through habit- forming tactics and micro-targeting 3. Increase # users / revenue / growth Great for business health, but not for human health!

8. The Dark-Side of Multi-sided Platforms

9. (un)intended design choices of social media algorithms

10. Facial Recognition Technology Using twitter feeds & facial recognition to identify mental health issues

11. Algorithmic Economy We have become victims of our own design The profit motive has overtaken the purpose motive

12. How to build resilience properties within the design of all digital platforms?

13. Positive Technology: Enhancing Well-Being & Human Potential Designing Digital Experience that enhance Well-Being determinants Autonomy Meaning Competency Relatedness Engagement Positive Emotions Resilience Altruism Happiness Inclusion

14. Where to apply behavioral science within the App Design Process? UX Layer Behavioral / Data Science Layer App Uptake Conceptual Layer

15. WFH has become the new norm

16. WFH DAILY STRESSORS Psychological infrastructure is missing People not able to work from home effectively (yet) Increase of loneliness and mental health issues when working remotely Digital experiences lack the richness of face-to-face interactions People behave differently on screens

17. Case Study: WeSoar.ai • Micro & Social Goals • Collaboration & Community • Continuous & 360 Feedback • Employee Recognition & Motivation • Challenge & Support • Gamified Experiences & Personalized Nudging Building a WFH solution that enhances employee productivity and resilience through autonomy, competency, self-efficacy, and a sense of belonging.

18. Case Study: Empathetic Chatbot ROSE – the empathetic chatbot Combating adverse effects of social exclusion on mood Source: Gennaro, Krumhuber, and Lucas (2020)

19. ‘Psychological vaccine’ confers psychological resistance against online misinformation www.getbadnews.com • People are taught 6 fake news strategies by becoming a fake news specialist. Source: Jon Roozenbeek & Sander van der Linden (2019) • Study showed improved cognitive resistance against fake news

20. Final thoughts on creating the next generation tech to enhance mental resilience. 1. The next generation of apps should be based on positive technology principles. Design for well-being first, investor metrics second. 2. Utilize machine learning algorithms early on in your development to create personalized employee experiences that tap into human potential. 3. Technology is always a means to an end, so your true intentions will decide how it will impact people.

21. THANK YOU Ali Fenwick, Ph.D. Dr. Ali Fenwick (@modern.day.psychologist) @DrAFenwick afenwick@leadtcml.com www.leadtcml.com

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