Keith Vescovo has over 10 years of experience in IT operations and project management. He has strong skills in systems administration, infrastructure monitoring, project management, and leading teams. He holds an MBA in Project Management and a Bachelor's degree in Computer Science.
Jihad Ibrahim is an Australian IT Manager seeking a position to manage an IT department and help a business meet its technology needs and goals. He has 14 years of overall IT experience, including managing IT departments for City Council in Sydney, Australia and providing server and desktop support for organizations in Jordan. His experience includes managing servers, networks, security software, and supporting both Windows and Apple devices.
Kevin Bilbrey is seeking a new role utilizing his almost 20 years of experience in IT including asset management, helpdesk support, network administration, and technical support. He has extensive technical skills and certifications in areas like Windows, networking, virtualization and security. He is motivated, adaptable, and passionate about customer service with a desire to continually learn new skills.
Swarup Kumar Das has over 12 years of experience in information technology with a focus on systems administration and contact center voice technologies including Nice, Avaya, Genesys, Cisco, and Aspect. He has worked extensively on projects integrating these technologies and is experienced in managing projects throughout their lifecycle. Currently he works as a Senior Analyst for BA Continuum India where he is responsible for vendor management, monitoring systems, and leading a technical support team.
André Arsenault has over 31 years of experience in project coordination, team leadership, application programming, systems analysis, and implementation using various hardware and software configurations. He has extensive experience leading teams of 10-15 people and has worked on projects involving banking, insurance, and financial applications. Arsenault has expertise in COBOL, PL/I, SQL, and mainframe environments including IBM z/OS.
The candidate has over 30 years of experience, including 28 years within government agencies. They have extensive skills in programming, networking, cloud architecture, and automated solutions. The candidate emphasizes their ability to understand organizational needs, translate them to technical solutions, and deliver projects on time while maintaining security, redundancy, and resiliency.
This document is a resume for Isaak Gebremariam summarizing his experience and qualifications for an IT support role. He has over 10 years of experience providing desktop and service desk support. Currently working at Pepco Holdings, his responsibilities include supporting clients across multiple states, deploying Windows images, installing and maintaining software/databases, and supporting various applications, operating systems, and devices. Previously he held desktop support roles at FAA Air Traffic Operations, Federal Trade Commission, and the US Department of Trade assisting users, troubleshooting issues, and deploying/configuring systems. He has a Bachelor's degree in Information Systems.
Mike Armstrong has over 28 years of experience in the IT industry with expertise in virtualization, networking, and security. He has worked as a virtualization engineer, advanced integration practice manager, systems architect, and software sales engineer. His skills include VMware, Microsoft, and Cisco technologies as well as designing and implementing virtual environments, data centers, storage, and networks.
FOCUS Newsletter by AIR Technology ServicesJack Taugher
Business continuity involves keeping a business running no matter what. It is important to back up critical data and ensure it can be recovered. A business continuity plan should identify important customers, documents, equipment and employees to maintain operations if normal access is lost. Creating such a plan with input from all departments can help a business avoid damage from disasters or other disruptions.
Jihad Ibrahim is an Australian IT Manager seeking a position to manage an IT department and help a business meet its technology needs and goals. He has 14 years of overall IT experience, including managing IT departments for City Council in Sydney, Australia and providing server and desktop support for organizations in Jordan. His experience includes managing servers, networks, security software, and supporting both Windows and Apple devices.
Kevin Bilbrey is seeking a new role utilizing his almost 20 years of experience in IT including asset management, helpdesk support, network administration, and technical support. He has extensive technical skills and certifications in areas like Windows, networking, virtualization and security. He is motivated, adaptable, and passionate about customer service with a desire to continually learn new skills.
Swarup Kumar Das has over 12 years of experience in information technology with a focus on systems administration and contact center voice technologies including Nice, Avaya, Genesys, Cisco, and Aspect. He has worked extensively on projects integrating these technologies and is experienced in managing projects throughout their lifecycle. Currently he works as a Senior Analyst for BA Continuum India where he is responsible for vendor management, monitoring systems, and leading a technical support team.
André Arsenault has over 31 years of experience in project coordination, team leadership, application programming, systems analysis, and implementation using various hardware and software configurations. He has extensive experience leading teams of 10-15 people and has worked on projects involving banking, insurance, and financial applications. Arsenault has expertise in COBOL, PL/I, SQL, and mainframe environments including IBM z/OS.
The candidate has over 30 years of experience, including 28 years within government agencies. They have extensive skills in programming, networking, cloud architecture, and automated solutions. The candidate emphasizes their ability to understand organizational needs, translate them to technical solutions, and deliver projects on time while maintaining security, redundancy, and resiliency.
This document is a resume for Isaak Gebremariam summarizing his experience and qualifications for an IT support role. He has over 10 years of experience providing desktop and service desk support. Currently working at Pepco Holdings, his responsibilities include supporting clients across multiple states, deploying Windows images, installing and maintaining software/databases, and supporting various applications, operating systems, and devices. Previously he held desktop support roles at FAA Air Traffic Operations, Federal Trade Commission, and the US Department of Trade assisting users, troubleshooting issues, and deploying/configuring systems. He has a Bachelor's degree in Information Systems.
Mike Armstrong has over 28 years of experience in the IT industry with expertise in virtualization, networking, and security. He has worked as a virtualization engineer, advanced integration practice manager, systems architect, and software sales engineer. His skills include VMware, Microsoft, and Cisco technologies as well as designing and implementing virtual environments, data centers, storage, and networks.
FOCUS Newsletter by AIR Technology ServicesJack Taugher
Business continuity involves keeping a business running no matter what. It is important to back up critical data and ensure it can be recovered. A business continuity plan should identify important customers, documents, equipment and employees to maintain operations if normal access is lost. Creating such a plan with input from all departments can help a business avoid damage from disasters or other disruptions.
Travis Beckman is an experienced IT network administrator seeking a new position. He has over 10 years of experience supporting various technologies including desktops, switches, wireless access points, printers, and mobile devices. Beckman is proficient in areas such as software implementation, troubleshooting, project management, and customer service. He has extensive knowledge of wireless environments and mobile systems. Beckman is looking to leverage his skills and accomplishments to benefit a new employer.
This document is a resume for Astrit Mulla summarizing his experience in desktop support and system administration working with Windows and Mac environments. He has over 10 years of experience in technical support, troubleshooting, and problem solving. He also has experience working with various ticketing systems and adhering to service level agreements. His technical skills include languages like Visual C++ and Visual Basic, software like Active Directory, Windows Server, and Office 365. He is proficient with hardware from vendors such as Dell, HP, and Lenovo.
Janice Adams has over 20 years of experience in information technology management, specializing in infrastructure hardware and software. She has a proven track record of reducing costs through initiatives like server reuse and virtualization. Adams is skilled in areas like infrastructure design, security and compliance, and project management.
Jack Lamotte is a senior-level network and cloud solutions architect with over 32 years of experience designing and implementing complex network systems. He has extensive expertise migrating infrastructure to public clouds like Microsoft Azure, including lifting and shifting existing servers and applications. Some of his past projects include designing networks for the Washington Redskins organization and catering companies serving high-profile events. He is proficient in technologies like Azure, Windows Server, and VMware.
This document provides contact information and a summary of work experience for Keith Taylor, who has over 30 years of experience in systems and networks roles. He has worked as a senior field engineer, US service manager, field service engineer, systems/networks consultant, and MIS support engineer. His experience includes managing customer accounts and field engineers, project management, hardware and software installation, network implementation, and technical support.
Afroz Sardar is currently working as an UAT/Operations Officer at First Gulf Bank in Abu Dhabi, UAE. He has over 5 years of experience working in the banking and IT fields in both Pakistan and the UAE. He holds several professional certifications including CCNA, CCNA Voice, CCVP, and has training in technologies like Microsoft, Cisco, Juniper, and banking applications.
Gokul M is seeking a position that allows him to learn new technologies and contribute to a company's success. He has over 2 years of experience as a Server Administrator and technical support specialist. His skills include configuring and administering Windows servers, Active Directory, virtualization software like Citrix and Hyper-V, and networking devices such as firewalls and wireless access points. He aims to work efficiently with minimal guidance and provide technical support and customer service.
This document provides a summary of Dharmesh Prajapati's qualifications and experience. He has over 15 years of experience in IT networking, infrastructure management, and executive leadership roles. He currently works as the Group ICT Manager for Devki Group of Companies in Nairobi, Kenya, where he oversees all IT projects, networks, and infrastructure for multiple sites across several countries. Prior to this role, he worked as an IT Consultant and held IT director and network manager positions for other companies in India, Nigeria, and Bahrain.
- The document contains the resume of Narayana Swamy Boominathan including his contact details, over 5 years of experience in ClearCase Administration and support, programming skills in Perl and Java, and details of projects involving ClearCase, appointment management systems, and a visual management book application.
This document contains the resume of Rajesh Ramesh. It summarizes his contact information, career objective, key strengths, professional experience working as a Technical Lead at Cognizant Technology Solutions since 2012, responsibilities including web server and application server configuration and support, technologies and skills in operating systems, middleware, programming and tools, achievements, education qualifications and personal details.
James R. Muzzarelli is an experienced IT professional seeking a new position. He has over 13 years of experience in IT management, networking engineering, and project management. He has worked in healthcare, hospitality, manufacturing, and supply chain environments. Muzzarelli has a proven track record of highlighting and resolving issues in diverse technical environments.
This document contains the resume of Kaushal Dubey. It summarizes his professional experience of over 9 years in managing IT infrastructure including system and network administration, team management, and client interactions. It also lists his technical skills in areas such as data center operations, virtualization, backup solutions, hardware, and Microsoft technologies. His educational qualifications include a diploma in computer hardware and networking and a B.Com degree.
Ganesh Thapa has over 10 years of experience in system administration, project management, and technical support. He has expertise in areas such as VMware technologies, virtualization, Linux, Windows server, and security products. Some of his professional certifications include MCSE, MCTS, and Zend Certified Engineer. Currently he works as an ICT Coordinator for Plan International Nepal, where he manages a team of 30 staff and is responsible for the organization's IT infrastructure, systems, software, and security.
Miguel Gomez is an information technology professional seeking a position in network security. He has a Master's degree in Information Security and over 5 years of experience in technical support, system administration, and network engineering. Gomez has strong skills in security monitoring, firewall and VPN configuration, server administration, and virtualization technologies. He is proficient in a variety of networking, operating systems, databases, and programming languages.
Rajkumar has over 15 years of experience in system administration, server management, networking, and technical support across multiple operating systems. He has worked for prestigious companies like IBM India Pvt Ltd, SPA Health Care Pvt Ltd, Devi Project Consultants, Tata Projects, and NIIT. Rajkumar currently works as a Senior Windows Administrator at IBM India Pvt Ltd. He has expertise in infrastructure and database management, server administration, data center operations management, and technical support. Rajkumar is proficient in diagnosing and resolving hardware, software, server, and networking issues through root cause analysis. He also has experience providing technical support, patching, backup/restore, performance tuning, and data security management
This document is a resume for Marwan Ghaben, an IT professional with over 15 years of experience in technical support, system administration, and infrastructure analysis. He has extensive certifications including MCSE, MCSA, MCTS, MCP, and CEH. His experience includes roles as a senior system administrator, service desk technician, IT infrastructure supervisor, and technical support, where he has implemented and supported various technologies including Active Directory, virtualization, databases, and cloud computing.
Christian K. Baki is a technical project manager with over 20 years of experience in IT project management, service delivery, and vendor management. He has expertise in areas such as international business skills, service delivery management, cross-vendor management, IT infrastructure project management, change management, and performance optimization. Currently he is a Technical Project Manager at T-Mobile responsible for managing projects involving Active Directory, SAP, and other systems. Previously he held roles as a Technical Services Delivery Manager at McGraw Hill Education and Global Service Delivery and Vendor Manager at Henkel Corporation.
This document contains a resume for Pavan Kumar Dangeti. It summarizes his experience as a Senior Systems Engineer at Fidelity Business Services India Pvt Ltd in Bangalore, India for over 5 years. It outlines his responsibilities managing infrastructure operations, middleware technologies, application releases, and implementing various monitoring and automation tools. It also lists his technical skills in areas like WebSphere, databases, scripting languages, networking, and operating systems.
This document contains a resume for Pavan Kumar Dangeti. It summarizes his experience as a Senior Systems Engineer at Fidelity Business Services India Pvt Ltd in Bangalore, India for over 5 years. It outlines his responsibilities managing infrastructure operations, middleware technologies, application releases, and engineering support. It also lists his technical skills in areas like WebSphere, databases, scripting languages, networking, tools, and methodologies.
This individual has over 20 years of experience leading technology projects and managing complex IT infrastructure for government organizations. They have expertise in areas such as data center design, software installation, strategic planning, virtualization, and team leadership. Notable accomplishments include reducing government fees by over $100k and receiving awards for outstanding work from previous employers. Currently they are a lead engineer at Technica working on projects like upgrading infrastructure and encrypting workstation hard drives.
Gary White is a systems administrator with over 8 years of experience in IT support, maintenance, project management, server configuration, and virtualization technologies including VMWare. He has a proven track record of assisting IT departments with day-to-day operations and ensuring data security compliance. Gary holds professional certifications including MCSA and MCSE and is highly organized with strong technical, analytical and problem-solving skills. He is looking for a new systems administrator role that offers room for progression.
This document contains the resume of D. Chandramohan seeking a position in IT. He has over 5 years of experience in roles like technical support senior associate and customer support engineer. He has expertise in technologies like Active Directory, Dell KACE, SCCM, VMware, and networking. Currently he works on tasks like Windows administration, VMware administration, and Dell KACE administration involving servers, networking, security and troubleshooting. He holds an engineering degree and professional certifications in MCP and ITIL.
Travis Beckman is an experienced IT network administrator seeking a new position. He has over 10 years of experience supporting various technologies including desktops, switches, wireless access points, printers, and mobile devices. Beckman is proficient in areas such as software implementation, troubleshooting, project management, and customer service. He has extensive knowledge of wireless environments and mobile systems. Beckman is looking to leverage his skills and accomplishments to benefit a new employer.
This document is a resume for Astrit Mulla summarizing his experience in desktop support and system administration working with Windows and Mac environments. He has over 10 years of experience in technical support, troubleshooting, and problem solving. He also has experience working with various ticketing systems and adhering to service level agreements. His technical skills include languages like Visual C++ and Visual Basic, software like Active Directory, Windows Server, and Office 365. He is proficient with hardware from vendors such as Dell, HP, and Lenovo.
Janice Adams has over 20 years of experience in information technology management, specializing in infrastructure hardware and software. She has a proven track record of reducing costs through initiatives like server reuse and virtualization. Adams is skilled in areas like infrastructure design, security and compliance, and project management.
Jack Lamotte is a senior-level network and cloud solutions architect with over 32 years of experience designing and implementing complex network systems. He has extensive expertise migrating infrastructure to public clouds like Microsoft Azure, including lifting and shifting existing servers and applications. Some of his past projects include designing networks for the Washington Redskins organization and catering companies serving high-profile events. He is proficient in technologies like Azure, Windows Server, and VMware.
This document provides contact information and a summary of work experience for Keith Taylor, who has over 30 years of experience in systems and networks roles. He has worked as a senior field engineer, US service manager, field service engineer, systems/networks consultant, and MIS support engineer. His experience includes managing customer accounts and field engineers, project management, hardware and software installation, network implementation, and technical support.
Afroz Sardar is currently working as an UAT/Operations Officer at First Gulf Bank in Abu Dhabi, UAE. He has over 5 years of experience working in the banking and IT fields in both Pakistan and the UAE. He holds several professional certifications including CCNA, CCNA Voice, CCVP, and has training in technologies like Microsoft, Cisco, Juniper, and banking applications.
Gokul M is seeking a position that allows him to learn new technologies and contribute to a company's success. He has over 2 years of experience as a Server Administrator and technical support specialist. His skills include configuring and administering Windows servers, Active Directory, virtualization software like Citrix and Hyper-V, and networking devices such as firewalls and wireless access points. He aims to work efficiently with minimal guidance and provide technical support and customer service.
This document provides a summary of Dharmesh Prajapati's qualifications and experience. He has over 15 years of experience in IT networking, infrastructure management, and executive leadership roles. He currently works as the Group ICT Manager for Devki Group of Companies in Nairobi, Kenya, where he oversees all IT projects, networks, and infrastructure for multiple sites across several countries. Prior to this role, he worked as an IT Consultant and held IT director and network manager positions for other companies in India, Nigeria, and Bahrain.
- The document contains the resume of Narayana Swamy Boominathan including his contact details, over 5 years of experience in ClearCase Administration and support, programming skills in Perl and Java, and details of projects involving ClearCase, appointment management systems, and a visual management book application.
This document contains the resume of Rajesh Ramesh. It summarizes his contact information, career objective, key strengths, professional experience working as a Technical Lead at Cognizant Technology Solutions since 2012, responsibilities including web server and application server configuration and support, technologies and skills in operating systems, middleware, programming and tools, achievements, education qualifications and personal details.
James R. Muzzarelli is an experienced IT professional seeking a new position. He has over 13 years of experience in IT management, networking engineering, and project management. He has worked in healthcare, hospitality, manufacturing, and supply chain environments. Muzzarelli has a proven track record of highlighting and resolving issues in diverse technical environments.
This document contains the resume of Kaushal Dubey. It summarizes his professional experience of over 9 years in managing IT infrastructure including system and network administration, team management, and client interactions. It also lists his technical skills in areas such as data center operations, virtualization, backup solutions, hardware, and Microsoft technologies. His educational qualifications include a diploma in computer hardware and networking and a B.Com degree.
Ganesh Thapa has over 10 years of experience in system administration, project management, and technical support. He has expertise in areas such as VMware technologies, virtualization, Linux, Windows server, and security products. Some of his professional certifications include MCSE, MCTS, and Zend Certified Engineer. Currently he works as an ICT Coordinator for Plan International Nepal, where he manages a team of 30 staff and is responsible for the organization's IT infrastructure, systems, software, and security.
Miguel Gomez is an information technology professional seeking a position in network security. He has a Master's degree in Information Security and over 5 years of experience in technical support, system administration, and network engineering. Gomez has strong skills in security monitoring, firewall and VPN configuration, server administration, and virtualization technologies. He is proficient in a variety of networking, operating systems, databases, and programming languages.
Rajkumar has over 15 years of experience in system administration, server management, networking, and technical support across multiple operating systems. He has worked for prestigious companies like IBM India Pvt Ltd, SPA Health Care Pvt Ltd, Devi Project Consultants, Tata Projects, and NIIT. Rajkumar currently works as a Senior Windows Administrator at IBM India Pvt Ltd. He has expertise in infrastructure and database management, server administration, data center operations management, and technical support. Rajkumar is proficient in diagnosing and resolving hardware, software, server, and networking issues through root cause analysis. He also has experience providing technical support, patching, backup/restore, performance tuning, and data security management
This document is a resume for Marwan Ghaben, an IT professional with over 15 years of experience in technical support, system administration, and infrastructure analysis. He has extensive certifications including MCSE, MCSA, MCTS, MCP, and CEH. His experience includes roles as a senior system administrator, service desk technician, IT infrastructure supervisor, and technical support, where he has implemented and supported various technologies including Active Directory, virtualization, databases, and cloud computing.
Christian K. Baki is a technical project manager with over 20 years of experience in IT project management, service delivery, and vendor management. He has expertise in areas such as international business skills, service delivery management, cross-vendor management, IT infrastructure project management, change management, and performance optimization. Currently he is a Technical Project Manager at T-Mobile responsible for managing projects involving Active Directory, SAP, and other systems. Previously he held roles as a Technical Services Delivery Manager at McGraw Hill Education and Global Service Delivery and Vendor Manager at Henkel Corporation.
This document contains a resume for Pavan Kumar Dangeti. It summarizes his experience as a Senior Systems Engineer at Fidelity Business Services India Pvt Ltd in Bangalore, India for over 5 years. It outlines his responsibilities managing infrastructure operations, middleware technologies, application releases, and implementing various monitoring and automation tools. It also lists his technical skills in areas like WebSphere, databases, scripting languages, networking, and operating systems.
This document contains a resume for Pavan Kumar Dangeti. It summarizes his experience as a Senior Systems Engineer at Fidelity Business Services India Pvt Ltd in Bangalore, India for over 5 years. It outlines his responsibilities managing infrastructure operations, middleware technologies, application releases, and engineering support. It also lists his technical skills in areas like WebSphere, databases, scripting languages, networking, tools, and methodologies.
This individual has over 20 years of experience leading technology projects and managing complex IT infrastructure for government organizations. They have expertise in areas such as data center design, software installation, strategic planning, virtualization, and team leadership. Notable accomplishments include reducing government fees by over $100k and receiving awards for outstanding work from previous employers. Currently they are a lead engineer at Technica working on projects like upgrading infrastructure and encrypting workstation hard drives.
Gary White is a systems administrator with over 8 years of experience in IT support, maintenance, project management, server configuration, and virtualization technologies including VMWare. He has a proven track record of assisting IT departments with day-to-day operations and ensuring data security compliance. Gary holds professional certifications including MCSA and MCSE and is highly organized with strong technical, analytical and problem-solving skills. He is looking for a new systems administrator role that offers room for progression.
This document contains the resume of D. Chandramohan seeking a position in IT. He has over 5 years of experience in roles like technical support senior associate and customer support engineer. He has expertise in technologies like Active Directory, Dell KACE, SCCM, VMware, and networking. Currently he works on tasks like Windows administration, VMware administration, and Dell KACE administration involving servers, networking, security and troubleshooting. He holds an engineering degree and professional certifications in MCP and ITIL.
The document provides a summary of Syed Jaffer Ali's profile as a Network Administrator. It includes his contact information, 8 years of experience in computer networks management, expertise in networking techniques and engineering. It also lists his areas of expertise including various operating systems, servers, software languages, and GIS systems. His career profile describes his current role as Manager SSN at PSG Pisigma Group since June 2008.
The document provides a summary of Anirban Bose's qualifications and experience seeking a role as a Windows Server Administrator. It outlines his extensive skills and knowledge of Windows Server, Active Directory, virtualization technologies, and other Microsoft technologies. It also lists his educational background of a Bachelor's degree in engineering and certifications in Microsoft solutions. His professional experience includes roles as a System Engineer at Thomson Reuters and Windows Administrator at Microland Ltd, demonstrating experience managing Windows server infrastructure, virtualization, security, and following ITIL processes.
This document contains a resume for Raghuveer S. summarizing his professional experience and qualifications. He has over 8 years of experience as a systems administrator managing Linux and Windows server infrastructures. His skills include NOC administration, application deployment, productivity improvement, technical support levels 1 and 2, systems installation and configuration, and VMware administration. He holds an M.S. in Computer Science and certifications in Microsoft technology and ITIL framework. Currently he works as a Senior Server Support Engineer for Stefanini India Pvt Ltd where he monitors servers globally and handles installation, configuration, and troubleshooting for Linux and Windows systems.
David "Sean" Neuharth is a highly experienced technical professional seeking a new opportunity. He has over 10 years of experience in IT support roles across various industries, including retail management systems. He is proficient in Active Directory administration, Microsoft System Center, mobile device management, SQL databases, and proprietary software implementation and support. He aims to learn new systems quickly and take projects from start to finish.
1. ROBERT KEITH VESCOVO, MBA
Memphis,TN
(662)783-2451 keithvescovo@gmail.com
INFORMATION TECHNOLOGY OPERATIONS PROJECT MANAGER
Solutions-orientated IT Operations professional with more than 10 years of experience monitoring complex
infrastructures and technical solutions for industry leaders. Strong project management skills, with proven ability to
directprojects.Proficientindeterminingsystemrequirementsandresolvingtechnical issuesquickly.Skilledin providing
effectiveleadershipinfast-paced,deadline drivenenvironments.Able toleadandmotivate teams,and to communicate
effectivelywithall levelsof management. Outstanding presentation and communication skills and able to understand
businessrequirementstocross-collaborateandincrease profits. Extensiveeducational background includes a Master of
Project Management from DeVry/Keller Graduate School of Business in Oakbrook, IL, and a Bachelor of Science in
Computer Science from Strayer University in Memphis, TN.
CORE COMPETENCIES
Resource Management TrainingAdministration Team Management
Effective Communicator CustomerService Strategy Critical Thinking
CustomerLiaison CustomerNeedsAssessment Technical Support
DocumentManagement ProjectManagement Task Analysis
EDUCATION
DeVry/Keller Graduate School of Business, Oakbrook, IL
Master of Business Administration: Project Management
Strayer University, Memphis, TN
Bachelor of Science: Computer Science
Awards: Dean’s List
TECHNICAL SKILLS
SystemsArchitecture,Administration,and Operations
Projecttime,quality,humanresource,communicationsandriskmanagement
Strategicplanningfortechnical infrastructure
Disasterrecoveryplanningandtesting,high-availabilityclustersanddisaster-tolerantSAN storage architectures
Definitionandimplementationof corporate securitypolicyforIT
MicrosoftWindows2000/2003/7/2008, Active Directory, VBScript,Microsoft SQLServer2000/2008, Oracle 7/10g,
MicrosoftExchange 5/2003/2007/2010, MS Terminal Services,Citrix (allversions),IIS,LotusNotes7,IBMDB2,
Oracle 7/8/10, Active Directory,CiscoIOS,Checkpoint.
MicrosoftOffice SharePointPortal Server(MOSS2003/2007/2010), MicrosoftSharePointServices
24x7 operationsandmonitoring:HPOpenview Operations,BMCControl-O,OpenSource apps
VeritasNetBackup(SAN editionwithtape library),Cisco,Linux RedHat3,Citrix (all versions)
BlackBerryEnterprise Server4.1
Applications
All MicrosoftOffice products:MicrosoftExcel,MicrosoftWord,MicrosoftPowerPoint,MicrosoftProject,Microsoft
Access,MicrosoftInfoPath,MicrosoftPublisher,MicrosoftSharePointDesigner,MicrosoftVisio;MicrosoftDynamics
NAV (formerlyNavision);MicrosoftCRM;mySAP;MFG/PRO
Virtualization
VMWare ESX Server2.x/3.x/4.x,ESXi 3.x,4.x,VirtualCenter2.x,VMWare vSphere,vCenter,VMWare HA,DRS,
vMotion,VMWare ConsolidatedBackup, VMware DataRecovery,VMware CapacityPlanner, VMware ACE,VMware
Workstation,VMware vCenterSite RecoveryManager,VMware vCenterConverter
Security
MicrosoftSecurityBaseline Analyzer,Nessus,Snortnetworkintrusiondetectionandpreventionsystem,GFI
LANguardNetworkSecurityScanner
2. Monitoring
Cacti,ntop,OpenNMS,ZenossEnterprise 3.0,Nagios,GFINetworkServerMonitor
Network Design
Integrationof distributednetworks(VPN bridges,VPN gateways,MPLS)
IP WAN addressingandroute plansandimplementation
Internetconnections: Firewalls, Proxies,Virtual Private Networks(VPN),IntrusionDetection,trafficfiltering
PROFESSIONAL EXPERIENCE
ECS Federal Memphis, TN 2014 - Present
Fulfillment Operator III
Communicate effectivelywithall levelsof managementtodevelopsystemimprovementsthatgreatlyincreased
overall corporate efficiencyandproductivity - AwardedUSPSSensitive Clearance
Utilize strongtechnical backgroundtotestnew programs,applicationsandprocedures
Proactivelyimplementcreative strategiestoavoidthe lossof informationortoconserve computertime when
emergencysituationsarise
Provide exceptional customerservice whenadvisingprogrammersandsubjectmatterexpertsonsetuptechniques
Playa keyrole inmaintaining,modifyinganddevelopingoperatingsystemsorprogramsto enhance corporate
efficiency
Proactivelydevelopoperatinginstructionsandtechniquestocoverproblemsituationsand/orswitchingto
emergencybackup proceduresthatrequire aworkingknowledge of programlanguage
Efficientlyserve asthe DirectRoute Transit(DRT) customerservice representativeroutingAmazonordersfrom
nationwide carriersviaacustomizedwebsitewithsuper-useraccess
Utilize JCL,Cobol andcomputerfeaturesandsoftware systems;IBMZ/OSmainframe knowledge andMVS
commands;Batch jobschedulingsoftware(BMCControl- M);Knowledgeof Change/HelpDesktools(BMCRemedy
and ServiceNow);Applicationandhardware monitoring
Lead the effortstodefine,analyze,andimplementtechnical andfunctional improvements
Manage the processof establishingthe scope of projects,businessandtechnologyanalysis,development,and
testingrequirementsthroughoutsystemdevelopmentlifecycle
Produce business-focusedarchitecture andsolutiondesignwithtechnologiesincludingvirtualization/cloud
computing,webservers,webinfrastructureandapplications,storage,contentmanagement,networking,and
security
Monitorand drive accountabilityforall ITprojectsandservicesincludingdelivery,performanceandfunctionality
Developtechnical solutionsbyassemblingstaff,vendor,andservice resourcestoevaluate,design,test,install,and
maintainhardware,applicationsandsoftware
Lead the designandimplementationof businessapplicationssuchasERP,CRM, PMincludingprojectmanagement
and teamleadership.
Manage the requirementsgatheringprocessestosupportthe developmentof new andenhancedfeaturesand
functions
Serve asa liaisonbetween businessmanagement,ITteams,consultinganddevelopmentteams
Manage serverandapplication-relatedHelpdesksupportandtrainingtointernal andexternal clients
Workeddirectlywithclientsandusersontoughtechnical problemsdemonstratingservicescalability,applications
enhancedperformance,24x7availabilityandexceptional support.
Manage a teamof 8 supportengineersand3 developersforthe operationof 180 servers,24h/day,7 days/week
Implement,maintain,andoverseeall aspectsof the informationtechnologysystemsandsolutions
Provide highlevel recommendationsonupcomingtechnologyneedsandpriorities
Maintainaccurate and timelydataoncurrentand past technologyoperations
Facilitate technologicalpurchaseswhile sustainingannual ITbudget
Fred’s Inc. Memphis, TN 2014
Computer Operator
Monitored a UnisysClearPathmainframe systemconsistingof awide varietyof mainframe andUNIXjobs
3. Successfullycompletedprocedurestoensure the jobsransuccessfully,contributingtothe successof numerous
projects
Efficientlyimplementedinformationsecurityanddisasterrecoveryplanstoensure optimal systemoperation
Workedcloselywithseniormanagementonstrategiestoprovide apremiumlevelof service toourin-house
customers
Managed andassistedotherteammembersinsystemsupportandintegrationtasks
Communicatedthe statusof keyactivities,risksandissuestoITteamsand projectstakeholders
St. Jude Children’s Research Hospital Memphis, TN 2013
Senior Systems Operator
Oversawa Windowssystemconsistingof adiverse lineof enterprise serverstoensure endusershadthe technical
needstooptimize performance
Effectivelymonitoredanopensystemsenvironmentconsistingof anumberof productionjobstoensure the jobs
completedasexpected
Successfullycompletedserverbackupsandmonitoredhardware forerrorstopreventsystemdowntime
Responsible forkeepingcomputer-relatedhardware andotheroperationsareaequipmentinoptimalworking
condition
Performedvarious supportactivitiesincomputeroperationstoprovide astable andreliablesystem
AutoZone INC Memphis, TN 2002 - 2013
Senior Computer Operator
Utilizedexceptional technical skillstomonitoradiverse enterprise consistingof z/OSMainframe toolsandsystems;
Mainframe/OpenSystemscomputinginfrastructures;OMVS,CICS/CEMTFunctions,TSO/SPF,BatchAbendHandling,
IMS, DB2, RACF,SNA,BMC Mainview,BMCCTL-M, BMC, as well asRemedyService Managementtools(Remedy)
REXX,CLIST, SMP/E, JCL,TSO/E, ISPF,COBOL
MonitoredUNIX,LINUXand WindowssystemviaOpenSystemstechnologytoensure optimal service forhighprofile
clients
Executednightlybackupandoffsitetape rotationtoenhance datasecurity
Performedsimple tomoderatelyadvancedtroubleshootingprocedurestokeepthe systemoperatingatoptimal
levels
RebootedUNIX/LINUX/WINDOWSserversforsystemadministrators
Completedforms,logsandshiftreportsconcerningmachine utilizationand/orsystemcheckstoprovide accurate
systeminformation
Reportederrors-opentickets,escalationof ticketsensuringeachwasresolvedforoptimal productivity
Setup, prepared,operatedandperformedpreventivemaintenance tasksontape drives,disk units,printers
Controlledandmonitoredthe on-line networkfromthe central networkcontrol center
Maintainedthe physical inventoryof computeroperationssuppliesinadesignatedstorage areaandkeptthe
variousoperationsareasstockedwiththe suppliesnecessaryfordailyproduction
International Paper Memphis, TN 2001 - 2002
Computer Operator/Data Analyst
Playedakeyrole inthe implementationof aUNIX-basedTax DataRepositorythatgreatlyenhancedcompany
efficiency;utilizedUNIXshellscripting,anOracle database andHyperion
ProficientlymaintaineddatafilesforCorporate Finance onanIBMMainframe witha RocketBlueZone IBM
Mainframe Emulation
Servedasthe liaisonforreceivingFTPsfromInternational Papersubsidiariestoprovide asingle pointof contactand
to enhance the efficiencyof the process
Maintainedmainframe flatfilesfortesting,validationandcleansingonanOracle database to keepthe database
operatingatoptimal levels
Workedcloselywithuppermanagementincompanysubsidiariesandcorporate headquarterstoensure thatdata
was receivedonatimelybasis
Ran testing,validationandcleansingscriptsviaUNIXcorn shell onanOracle database to maintain database
efficiency
4. Loadedproductionfinance tablessuchasFixedAssets,Depreciation,AccountsReceivableandGeneral Ledgerinto
HyperionviaanOracle database to streamline the accountingprocess
Collaboratedcloselywiththe Finance Controllertoensure thatthe tableswere loadedinanaccurate and timely
manner
Entereddata intoExcel financial tables,pivottables,v-lookupsandif statementstoaidinthe productionprocess
Validatedentriesinfinancial tablestoensure dataaccuracy
Additional Experience:
Heatcraft and ADP Facility, Grenada, MS: Lead Help Desk Operator: 1990 – 2001
ADDITIONAL CREDENTIALS
References: Available Upon Request
VOLUNTEER WORK
AWARDS /
ACTIVITIES
Local Church,Humane Society
Computers,SwapMeets,FleaMarkets